What I like best is having a single, standardized structure for all projects — Charter, Phases, RAID, Change Requests and Lessons Learned in one place. It gives real visibility across projects, makes reporting on KPIs like OTD much easier, and the dashboards, custom fields and Azure DevOps integration are clear improvements over what we had before. Review collected by and hosted on G2.com.

The main downside is the two-level folder hierarchy limit, which forces workarounds when organizing projects inside program folders. Permissions are also restrictive — regular users can't create their own Spaces, so everything depends on an admin. Review collected by and hosted on G2.com.

I work in the corporate communications team of a national company with several business units, and ClickUp lets me run all of them from one workspace. Each entity, website, campaign, and internal project has its own folders and lists. I love using ClickUp and am now a power user of it. I really appreciate the custom fields, Kanban, and multiple view system features along with the dashboard. The diversity they provide to view in multiple locations and using multiple views keeps the transparency of work visible to the manager and the employee. I got expertise on it very quickly after watching the official tutorial, and it's a tool I highly recommend given its strong feature list. Review collected by and hosted on G2.com.

I think ClickUp's free version could offer more features. That would make it even better for users who aren't ready to commit to a paid plan. Review collected by and hosted on G2.com.

What impresses me most about ClickUp is the amount of good stuff it offers in the free plan. It's not a stripped-down version designed to push you to the paid plan. It's a truly complete tool, with customizable statuses, custom fields, various views, automations, subtasks, task dependencies, and an open API, all without paying anything. I've used other management platforms, and none come close to this generosity in the free version.

I've been using ClickUp lightly for a few years, but since May 2026, it has become the center of my operation. Today, I manage about 390 tasks distributed across three fronts that work in very different ways: managing my business, the product backlog of the software we develop, and my personal tasks. It handled all this growth without crashing and without asking for an upgrade.

Three points worth highlighting.

Reliability. In months of daily and heavy use, I practically didn't encounter any bugs. The platform is fluid, loads quickly, and simply works. For those who depend on it as the single source of truth for work, this is worth more than any new functionality.

Customization without constraints. I can design the process the way it really happens, instead of fitting my work into the tool's mold. I set up a product management flow with six own stages, including a specific stage for cards stopped by external dependency, and next to it a task flow with completely different statuses, in the same account. Neither front had to give in to fit.

Open and well-documented API. I can create, read, and update tasks through integration, which allows me to automate much of the registration. Many platforms treat API as a feature of an expensive plan. Here it is available and works well. Review collected by and hosted on G2.com.

My only real complaint involves the storage of the free plan, and it has two parts.

The first is the limit itself, which is tight for those who attach many files. In my software testing flow, each problem found becomes a card with a screenshot as evidence, so the space runs out quickly. I understand that the limit exists for a fair reason: the company offers a lot for free and needs some way to encourage subscriptions. It bothers me, but I understand.

The second part is what really hinders: there is no practical way to free up this space. There is no central attachment screen where I can filter files by size or date, select several, and delete them all at once. Today, to free up space, I need to enter each task and delete attachment by attachment, manually. With dozens of cards, this becomes a repetitive and time-consuming task every time the limit is tight.

If the limit remained as it is and there was a mass deletion with a filter, the problem would be solved for me. I would do the periodic cleaning myself in a few minutes, and the incentive to subscribe to a paid plan would still exist in the same way. Review collected by and hosted on G2.com.

I like that ClickUp consolidates my work, allowing me to use the AI brain for questions, which really helps with navigating meetings and building my space. The automations save a lot of manual work and I appreciate the different views, as they help my team see the same information in a prioritized way. The AI brain's ability to update different areas of a line item is also a standout feature. Review collected by and hosted on G2.com.

There are some limitations with certain task types, such as EPICs or capabilities, which can manage custom fields while others cannot. The AI "brain" sometimes doesn't recognize user access or permission levels, leading to mistakes when answering questions. I also wish some templates had instructional videos and it was easier to convert an existing list to a new template. Providing external views for people without a ClickUp account would be very helpful too. Additionally, I don't like that ClickUp doesn't integrate directly with my Microsoft suite, which was possible with SmartSheets. Review collected by and hosted on G2.com.

What I like most about ClickUp is its intuitive UX/UI, solid integrations, dependable performance, and competitive pricing. It consolidates multiple workflows into a single platform, which makes collaboration and project management smoother. Overall, it offers excellent value for money and delivers a strong ROI. Review collected by and hosted on G2.com.

It can sometimes feel overwhelming due to the sheer number of features and customization options. For new users, the learning curve is steep, and certain workflows take too many clicks or require several configuration steps before you can get things done. Simplifying the interface and making advanced features easier to find and understand would go a long way toward improving the overall experience. Review collected by and hosted on G2.com.

ClickUp helps me solve the problem of keeping operational work, follow-ups, and workflow information organized instead of having important details spread across separate notes, messages, or trackers. I’ve used it for both recruitment and CRM-related work, where there are multiple stages, status updates, comments, custom fields, assignments, and next actions to keep track of.

In recruitment, for example, I used ClickUp to manage a pipeline of 14 candidates across different stages, including Open, In Progress/Interview, Interview Passed, and Not a Fit. Keeping interview schedules, notes, recruitment stages, and status changes connected to each candidate task gave me much better visibility into what had already happened and what still needed follow-up.

For CRM setup and testing, ClickUp also helped me turn larger operational work into structured tasks and checklists. I created rollout and QA tasks with detailed checklists, with roughly 29 checklist items recorded across the work, which made the implementation and testing steps easier to organize and review.

I also experimented with ClickUp’s AI Agent capabilities by configuring an Interview Invite Drafting Assistant that could use candidate task information, comments, and custom fields to help prepare Gmail interview invitation drafts and request clarification when required information was missing. That showed me how ClickUp can support not only task tracking but also more advanced, AI-assisted operational workflows.

I haven’t measured an exact number of hours or a financial ROI from using ClickUp, so I wouldn’t claim a specific time or cost saving. The clearest benefit for me has been better organization, visibility, and consistency in managing multi-step operational processes. Review collected by and hosted on G2.com.

What I like most about ClickUp is how flexible it is for organizing different types of operational work in one workspace. I’ve used it for CRM workflow setup and testing, recruitment pipeline management, task tracking, follow-ups, and also for experimenting with AI-assisted workflow automation.

Features like custom fields, statuses, comments, task assignments, and checklists are especially useful because they let me keep important information connected to the right task. In recruitment, for example, I’ve used ClickUp to track candidates through different stages, schedule interviews, record notes, assign tasks, and update statuses. I’ve also used it to create CRM rollout and QA tasks with detailed checklists.

One feature I found particularly interesting was ClickUp’s AI Agent capability. I configured an Interview Invite Drafting Assistant for our recruitment workflow that could use candidate task information, comments, and custom fields to prepare Gmail interview invitation drafts. I also set it up to recognize missing or conflicting information and request clarification rather than creating a draft immediately. I liked being able to combine task data, workflow instructions, connected tools, and AI behavior within the same work environment.

Overall, one of the biggest benefits for me is how adaptable ClickUp is. I can use the same platform for recruitment, CRM workflow testing, structured operational tasks, and AI-assisted processes instead of managing each of those areas completely separately. Review collected by and hosted on G2.com.

I'm the EA to a narrator, and ClickUp is where I keep all of their projects straight. Every book gets its own set of tasks for prep, recording sessions, pickups, and delivery, so I always know what's coming up. I can leave notes and updates right on the task, which makes it easy to keep them in the loop without a flood of messages. Review collected by and hosted on G2.com.

The free plan is pretty limited. In past workspaces I relied on custom fields, rollups, formulas, and automations, and I really miss them now. They made tracking projects so much smoother, so not having them on this plan is a noticeable step down. Review collected by and hosted on G2.com.

ClickUp brings our entire workflow, task management, and sprint planning into one unified environment. The standout capability for me is ClickUp Brain and built-in AI tools; turning unstructured technical notes and backlog items into clear, prioritized action plans with checklists saves massive time. Having tasks, technical documentation, and team collaboration seamlessly connected without switching between different tools keeps execution fast and focused. Review collected by and hosted on G2.com.

The initial learning curve can feel a bit steep for new team members because of the sheer depth of features and custom configurations available. Additionally, while the desktop app is snappy, the mobile app can occasionally feel slightly heavy when navigating across very large workspaces or heavy task lists. Review collected by and hosted on G2.com.

Customizable automations and options make some mundane tasks a lot simpler, saves time, and in some cases can just happen on its own in the background, removing the job from your list completely. This makes navigation simpler at times for sure.

I have integrated to my email address which is helpful however definitely needs work for the feature to not become a giant mess.

The speed of the system can lag a decent bit when working on large tasks or if you have several tabs open but for the most part performs reliably.

I do not pay for the service myself however, from what I have heard from management it is on the expensive side for what we get out of the service. Phone support would definitely improve our feelings on this.

The AI features have helped speed up a lot of the smaller tasks like writing emails and such. Review collected by and hosted on G2.com.

Customizable automations and options can become very overwhelming and turn into a mess to look at. The overall system can feel a bit heavy trying to navigate and teaching people to use it takes a lot of time because of all the nesting and options and scenarios.

I have requested at least 2 features (that are listed with a TON of support on the requested features list - and have been for years) and they said they were going to change or add them over a year ago and there has still been no changes.

I have integrated to my email address which is helpful however definitely needs work for the feature to not become a giant mess. I have repeatedly requested to prompt/allow you to choose if you want attachments on emails to come through to ClickUp and told them that every single email (imagine email chains!) with a signature creates anywhere from 1 to 10 image attachments with parts of their signature that get dumped into your project attachment list.

The project attachments list is another area that is a mess and I have requested they add/repair. See the comment above. Also, there is no way to select multiple files and delete them. There is no way to organize them into folders or reorder them or anything. So navigating project docs can be a pain on large projects.

The speed of the system can lag a decent bit when working on large tasks or if you have several tabs open.

I do not pay for the service myself however, from what I have heard from management it is on the expensive side for what we get out of the service. Phone support would definitely improve our feelings on this. Review collected by and hosted on G2.com.

What I appreciate most about ClickUp is how it brings all our essential workflows into one highly cost-effective platform. The native time tracking allows me to monitor exactly how long I spend on tasks, which has been instrumental in refining my daily efficiency and keeping projects logically ordered. Beyond task management, the seamless Google Calendar integration keeps my schedule perfectly synced so I never miss a beat. Add in their very affordable pricing and the exceptional level of support their team has provided us, and it stands out as an incredibly well-rounded solution. Review collected by and hosted on G2.com.

While I generally enjoy using the platform, the main drawback I've encountered is a recurring UI glitch within the timesheets. Specifically, whenever I edit or update an existing time entry, the system automatically resets the view and jumps back to the first day of the week. While it isn't a critical failure, having to constantly navigate back to the correct day disrupts the workflow and adds unnecessary friction to an otherwise helpful time-tracking feature. Review collected by and hosted on G2.com.