The ClearPoint team is phenomenal. I know that I can call or email anytime, with any question, and I will always receive excellent customer service and a lesson on the issue. Each time I work with the team, I walk away with more knowledge about the functionality of the product.
The "I didn't know ClearPoint could do that" Webinars are a perfect way to keep up on the latest, and are available to users anytime.
I dislike the fact that we can't "hide" rows in the data table that we are not using.
I have a hard time moving images around in a pod to align like I want them.
ClearPoint is an excellent tool for performance and project management. The team provides outstanding customer service and the product continues to improve based on customer's requirements. Not only does ClearPoint work to improve the functionality of the product, they are building a community of users to share best practices in order to elevate overall performance levels, service delivery, and continuous improvement.
We are tracking AIPs (Action Initiative Plans) that the Leadership team created during their StratOp (Strategic Operations) project. Leadership Team works together bi-weekly to update AIPs in ClearPoint.
The Leadership Academy is a new course within our Arvada University program. There are two teams of individuals who are tackling big organization-wide projects, and they knew right away that tracking these projects in ClearPoint would assist in their success. We created a Leadership Academy Scorecard and added the two projects which the team can access easily in an Alignment Matrix.
One of my main tasks is to track our Process Improvement projects in ClearPoint. We have a Process Improvement Team called the Ninjas, and we've created a Ninja Scorecard to include a list of all projects, page detail layouts to reflect our systematic approach, and a performance measure to track overall cost savings by work system. I love being able to share the PI project with the entire team, owners, supervisors, and Leadership Team to tell the story of all of the hard work the team is doing to create meaningful change. It's as easy as emailing the page, creating a PDF, a Briefing Book, or as simple as providing the team with the ID#.
Strategic Plan Alignment - The Golden Thread
The City Council Strategic Plan provides vision for our work. The plan outlines five Priority Areas. Each Priority Area includes specific Strategic Results that define different focus areas. Strategic Results have Milestones that support the Strategic Plan.
Key Performance Indicators, which are SMART goals, live within the City's work systems and measure performance outcomes to ensure successful completion of Strategic Results.
Living at the Program level, Performance Measures complete the golden thread by aligning the work City employees do on a daily basis to Key Performance Indicators and Strategic Results.