Airia Reviews & Product Details

I love the breadth and scale of the platform e.g. largest choice of LLMs, ever growing list of integrated tools, vetted MCP servers, and variety of data connectors.

The platform has built in security, governance, and visibility as key differentiating features and Airia addresses many of the enterprise concerns and objections to the adoption of agentic AI. Review collected by and hosted on G2.com.

(Very minor but) Sometimes the delay in processing is slightly longer than the native experience in platforms like ChatGPT and Claude (when using those models) however, this is an acceptable issue given the data and platform security that Airia provides over a minor processing delay. Review collected by and hosted on G2.com.

Airia makes it extremely easy to build agents. The UI is very friendly which makes it easy to understand. The integrated chat feature makes rollout a breeze since you don't need to worry about hosting. Customer service has been great to work with as well. Review collected by and hosted on G2.com.

Airia is relatively new, so they are still building out features. Not necessarily a dislike though as they are quick to incorporate feedback. Review collected by and hosted on G2.com.

The flexibility of being able to create and configure specific agents for work. The customer support team and our dedicated tech experts being on hand to discuss ideas and assist. Flexible integrations and general implementation. The contract model really works for us as well. Review collected by and hosted on G2.com.

There are a couple of features, which I now are being worked on, that would enhance use particularly in the legal sector for example citations. Review collected by and hosted on G2.com.

Airia takes away a ton of the friction in deploying AI across a business. Out of the box, it gives us built-in guardrails, compliance, and a universal key for token usage, so there is no need to manage genai cost across multiple providers. The platform makes it easy for non-technical users to access AI through a clean chat interface, while giving admins the control they need. They also have a very responsive support team. Review collected by and hosted on G2.com.

Two limitations: the number of built-in integrations is still smaller than their more mature competitors and lacks some RBAC functionality. Review collected by and hosted on G2.com.

- People, have had a great experience from sales through BAU support. Their team has stuck with me throughout my entire somewhat unique use case.

- Makes things simple. Easy to swap models, track changes to agents and monitor spend Review collected by and hosted on G2.com.

Not a dislike, but an area where they're continuing to improve is API integration with the platform. I've had some sporadic issues with calls failing and some confusion around my initial implementation. I see regular updates to their documentation which I imagine mitigate some of these issues for new users, and their support team has always picked up the phone to help me work through my problems. Review collected by and hosted on G2.com.

Governance and Auditability. The tool is evloving in a good way. The support that I have gotten to date has been second to none. Review collected by and hosted on G2.com.

End user experience is where I would like to see a lot of focus. For us to feel comfortable using in AI usage in our enterprise we need this tool. Combating the "not like other chat agents" (i.e. ChatGPT or Perplexity). Also getting the Agentic build for an end user to be more robust will go a long way. Review collected by and hosted on G2.com.

I can build AI into my business processes without heavy integration or coding needed. They have a platform that includes security which is critical for this area especially for my company. Implementation was easy with the user interface and the support from the technical team was over and above. Review collected by and hosted on G2.com.

Growing pains of a young company but pedigree to ensure you have a long term partner. Review collected by and hosted on G2.com.

Airia has been a fantastic platform to work with. The ease of use makes it simple for our team to get value quickly, while also providing the level of security and comfort we need to know our data is safe. What really stands out though, is the local support — the team is responsive, knowledgeable, and genuinely invested in helping us succeed. It’s rare to find a partner that combines such a user-friendly platform with strong trust and great people behind it. Review collected by and hosted on G2.com.

N/A nothing comes to mind, all upside using this platform. Review collected by and hosted on G2.com.

I was able to introduce AI into our workflows quickly, without the burden of complex coding or lengthy integrations. The platform gave us the confidence to move forward because security is built in from the start, something that’s absolutely essential for our business. The rollout was smooth, thanks to an intuitive interface, and the technical team went far beyond expectations to make sure we were successful. Review collected by and hosted on G2.com.

Young company challenges, yet impressive pedigree for stability Review collected by and hosted on G2.com.

I love the flexbility we have with how to build agents. We have a ton of possibility with the various options. I also love how quickly we can stand up agents. Review collected by and hosted on G2.com.

It seems that we continue to find quirks as we move along. There are specific things that our industry needs to consider and learning some of these things down the road can be very challenging. Review collected by and hosted on G2.com.