What I like best about ClearPoint Strategy is its ease of use and exceptional customer service. The platform is intuitive and makes managing and tracking strategic initiatives simple, while the support team is always responsive, knowledgeable, and willing to help when questions arise. Review collected by and hosted on G2.com.

I have not encountered any major drawbacks with ClearPoint Strategy. The system is easy to use, reliable, and supported by a responsive customer service team. Review collected by and hosted on G2.com.

ClearPoint is a comprehensive, user-friendly strategic planning solution with a broad range of capabilities. For our organization, the ability to customize reports has been especially important, and the new AI component is genuinely impressive.

Equally important is the level of service the company provides. Because I work in a customer service industry, I both expect and recognize service excellence, and the ClearPoint team consistently delivers. They’re incredibly responsive and take the time to truly understand a client’s needs and goals. Their commitment to helping clients succeed also doesn’t stop after the initial software onboarding. Review collected by and hosted on G2.com.

There is nothing that I dislike about ClearPoint Strategy software! Review collected by and hosted on G2.com.

We are in the process of introducing the Kaplan–Norton Balanced Scorecard framework and what I really like about ClearPoint is how naturally it supports this. It provides a single, integrated platform that connects strategy maps, objectives, measures, initiatives, and reporting creating a clear line of sight from intent to action. The initiative module is particularly strong and gives us confidence we can effectively manage our strategic initiatives in one true single source of truth. This will help already reduced manual reporting and helped our leadership focus on insights and decisions, not chasing data. The built‑in Briefing Book, reporting capabilities, and emerging AI features will be especially valuable. We see ClearPoint Strategy as our strategic workspace. Review collected by and hosted on G2.com.

We are currently in the “messy middle” of finalising our prototype, where strategy planning and system configuration are happening in parallel. As a result, there has been a steep learning curve for our leadership teams and some iteration as we clarify objectives, measures, and ownership which is to be expected when introducing the Balanced Scorecard for the first time. That said, Marisa and Katie have been extremely supportive throughout the process and have helped us navigate this transition with confidence. ClearPoint does require discipline and a thoughtful rollout to realise its full value and we are taking the time to onboard our leaders effectively through this change journey. We see this discipline as a strength rather than a weakness, as it reinforces strong strategy and execution practices Review collected by and hosted on G2.com.

I'm still in the very early stages of adoption, so thus far, I can only comment on software's helpfulness in organizing my organization's information. I've used the AI interface within the sandbox environment and have found it to be very helpful. The availability of customer support is an excellent return on investment. Review collected by and hosted on G2.com.

I am very early in adoption of the software and have not yet identified any pain points. I hope that this remains true as my use becomes more in-depth! Review collected by and hosted on G2.com.

It is a very robust and flexible system. After a year of creating the framework for content, and creating reporting from the system for our users, I am continually amazed at the ability to adapt the features of the system for our use. The customer service is truly incredible, Katie, Walter, and Dan have been extremely responsive, and return answers very timely! Review collected by and hosted on G2.com.

Really the only downside is alignment and page organization. The trade off is it makes the system simpler and easier to use, but my OCD just likes boxes and lines to line up. Review collected by and hosted on G2.com.

I appreciate ClearPoint Strategy for helping us manage KPIs for our strategic plan and for starting the process of enabling various department liaisons to submit KPIs. I am particularly excited about working with our new Customer Success Manager, Katie Oliverio, who has incredible customer service skills and has provided us with excellent support. Additionally, ClearPoint Strategy helps organize individual KPIs for each department effectively. Review collected by and hosted on G2.com.

We had some issues with communication with previous contacts, but that has improved since working with Katie. Setting up has been challenging because only two team members are working on the project, and we are trying to get buy-in from various departments. Review collected by and hosted on G2.com.

They are so helpful and make you feel part of the team! Very quick at responding when needing assistance and treat you as a priority customer. Review collected by and hosted on G2.com.

There is nothing that I dislike about Clearpoint. Review collected by and hosted on G2.com.

It’s easy to use, and they’re always adding new features. The resources are really helpful for development and onboarding, and the customer service is excellent. The new AI feature is especially useful when I’m setting something up from scratch, and it also helps with ongoing analysis. Review collected by and hosted on G2.com.

In our case, Measures (Formulas) and Graphs aren’t as easy for our day-to-day staff to use. That said, customer service is always supportive and helps whenever we’re struggling. Review collected by and hosted on G2.com.

ClearPoint is an amazing tool that becomes a one stop shop for tracking everything. We had an outstanding implementation during the building phase and we were able to take the tool and create our own performance dashboard for every department. Review collected by and hosted on G2.com.

If I had to choose one dislike, which there is little to none, it would have to be the tabs that run across the top line. When opening new dashboards, the tabs seem to accumulate if you don't close them as you use them. Review collected by and hosted on G2.com.

I find ClearPoint Strategy really useful for Strategic Plan Tracking. The AI tool in both 'Classic' and 'Next' versions has been exceptionally helpful, significantly boosting my efficiency. The on-demand tech support is a standout feature, allowing for instant troubleshooting. As a new user, I'm grateful for such an advanced tool, particularly for managing updates, setting goals, and tracking measures. The initial setup was very easy, thanks to the extensive support. Review collected by and hosted on G2.com.

I have experienced some glitches. For example, the first reporting period for the Quarter duplicated all the monthly objectives. This caused users to double their uploads. The ClearPoint team was prompt and helpful in correcting this problem. I have registered for office hours for one-on-one tech support, but no one ever joined the call. I believe I could use additional training. My suggestion would be to ensure that one-on-one calls are rescheduled or sufficient notice if canceled. Review collected by and hosted on G2.com.