Sales Development Representative and outreach regarding our product. Review collected by and hosted on G2.com.
Cience is great with communication and providing answers for any questions we may have. Review collected by and hosted on G2.com.
Appointment generation and lead setting Review collected by and hosted on G2.com.
They use a well-crafter playbook that combines profiling, e-mailing, and cold calling according to defined parameters. They are the first lead generation service I have used that uses smart targeting instead of throwing everything on the wall to see what sticks. It is a much more efficient approach IMO. Review collected by and hosted on G2.com.
Cience helped us research contacts in our target market, develop an outreach program through multiple channels and create sales appointments. Review collected by and hosted on G2.com.
Cience was very diligent in organized in their approach, keeping us updated at every step of the way. They constantly were evaluating their success in order to see how they could continue to improve the program. Review collected by and hosted on G2.com.
Outbound Calling Review collected by and hosted on G2.com.
Great leads, easy to work with-. Yaro and team were always responsive Review collected by and hosted on G2.com.
The Cience team helped our business reengage customers that had drifted into inactivity. Review collected by and hosted on G2.com.
Their expertise in engagement outreach is apparent, and the results we saw from their efforts were evident.
Special thanks to Daria, Ben, and Warren for their delightful demeanor in managing our account. Review collected by and hosted on G2.com.
We've engaged with CIENCE for our outbound prospecting and lead generation. Review collected by and hosted on G2.com.
Extremely fast response time
Partnership and collaboration in developing the messaging
Regular rhythms and check-ins on progress
The dashboard - GREAT DETAIL
Willingness to brainstorm and try new ideas Review collected by and hosted on G2.com.
CIENCE generated leads for a travel platform that was built for associations, non-profit organizations, universities, etc. Review collected by and hosted on G2.com.
CIENCE is very professional and efficient. The communication is very open and transparent. It feels like we have our own in-house SDR team. Review collected by and hosted on G2.com.
CIENCE helped us by providing pre-qualified teams for our SDR team. They have helped us generate leads, bring in appointments and reach out to our target audience with excellent campaigns. Review collected by and hosted on G2.com.
I think CIENCE's biggest advantage is their attentiveness. They are always quick to point any obstacles, there's always great communication and support from their side and they pivot quickly in case there are any changes. I also like how data and result oriented their team is. My team has been very impressed by how much research they've invested into our account and how willing they are to give that extra step in order to bring better results. Review collected by and hosted on G2.com.
We have a very niche offering in terms of services and audience. And Cience did a great job of providing value on both fronts: finding high-value B2B prospects/targets for our business and generating sales appointments with those prospects. Review collected by and hosted on G2.com.
Cience provided new contacts for our database that based on a pre-determined customer profile. At a minimum, those new contacts are a long-term value for our business. Beyond those new contacts, Cience used a series of marketing activities to generate sales appointments for those contacts. Review collected by and hosted on G2.com.
We are a professional services firm that engaged with Cience in October of 2020 to generate client leads/appointments. They worked multiple communication channels for 13 weeks and schedule one appointment for us in January 2021. Our engagement with them ended recently and we have $0 of return on the $22,000 spent. Review collected by and hosted on G2.com.
Their contract is very easy to understand and read. You just have to remember to read the and remember the Service Start Date and Renewal Date so that you don't get stuck with automatic renewal. Review collected by and hosted on G2.com.
Believe it or not, we’d like to start by thanking you for your candor. It sounds like you had an awful experience - completely inconsistent with our values and the experience of our other customers - and we’d like to make it right.
For anyone else reading we would also like to clarify a few things since many of the experiences you share here are inconsistent with the way that we operate and were - frankly - quite surprising to read.
For example, we never promise a number of appointments. Guessing at appointment volumes without first testing is a fool’s errand (practiced by many others).
The number of appointments needed to achieve economic results is a function of your price points and sales acumen, which we don’t control. The number of appointments possible is a function of your brand, the target segment, and the urgency of the problem you solve which we also don’t control. We know that our methods are the fastest way to get to answers about whether outbound will work, but it’s close to impossible to figure out how many appointments are possible without testing in the real world.
Also (critically) outbound just doesn’t work for everyone. While we weed out companies in our sales journey where we are SURE outbound won’t work, fully 20% of vetted prospects that proceed with us are unable to get to an economic result, sometimes as a result of fewer appointments than needed to achieve the result, and sometimes because the appointments can’t be turned into sales. That’s the entire reason we have an evaluation period before long term commitments - at a minimum our approach is the most sophisticated and economical way to rule OUT outbound for those unsure whether it will work.
In our analysis of clients where we have failed to generate economic results, there are two categories of shortfall: failure to generate sufficient appointments and failure to handle appointments that were generated.
Since it sounds like the first category is more relevant here, here are the primary correlates most connected to failure to deliver appointments:
* Extremely challenging segment. If you are targeting CEOs of Fortune 500 companies, the job is exceedingly difficult...
*Small ICP / Segment. Outbound requires some volume. Small segments are hard to target, and while segment size is always flagged in the sales process, some clients elect to try against small or difficult segments anyway, which increases the risk of subpar results.
*Straying too far from proven methodologies. Rarely, CIENCE recommends trying novel strategies that have some risk of falling, if the potential upside warrants it. More frequently, proven methodologies are adjusted or abandoned due to client constraints or recommendations - sometimes those have to do with brand constraints, and sometimes clients simply insist on campaign strategies they prefer. While we do our best to push back when we think these changes are likely to negatively impact outcomes, ultimately clients are in charge of their campaigns.
While correlation doesn’t mean causation, we know that major client-driven adjustments to campaigns are a very strong predictor of campaign challenges.
Given the anonymous nature of this review, it’s hard for us to say whether any of these applied to your account - and we certainly don’t intend to imply that ANY of them are relevant.
But what we can say is that it’s incredibly disheartening that any CIENCE client was left with the impression your documented and we would welcome the opportunity to learn more from you and make it right.
As such I’d like to offer you to reach out to us directly at hello@cience.com
And whether you choose to or not, please know we have taken your comments to heart and appreciate you sharing what you shared, as painful as it was for many of us here to read.
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