CIENCE Reviews & Provider Details

Good initial sales call where they sold me empty promises. Review collected by and hosted on G2.com.

Total waste of money and time. They should be sued. Review collected by and hosted on G2.com.

We didn't like anything about their service. Review collected by and hosted on G2.com.

They didn't solve any problems at all. Hard sell upfront, and didn't deliver. Their technology is not reliable, ROI tracking is insufficient, their service as a whole does not produce results. We requested to dissolve the relationship and cut our losses since the budget was being wasted with absolutely NO leads, but they refused. I would not recommend, as there are much better options out there. Review collected by and hosted on G2.com.

This was a complete waste of money and time. Review collected by and hosted on G2.com.

Overpromise and under execute, we will never sign up for another service like this w/o guarantees and quarterly out-clauses. Review collected by and hosted on G2.com.

Zero upside in even speaking with this company. Review collected by and hosted on G2.com.

Everything. They are incompetent, and their platforms have digressed in functionality. Review collected by and hosted on G2.com.

They are responsive to feedback and to the extra research necessary Review collected by and hosted on G2.com.

There is nothing I dislike about Cience. Review collected by and hosted on G2.com.

The initial sales interaction which was professional and structured. Review collected by and hosted on G2.com.

Absolutely everything post sale - communications style, execution of agreed strategy, commercial approach, lack of agility, apparant lack of integrity by some team members and no thought of customer satisfaction at renewal stage Review collected by and hosted on G2.com.

They have a framework and an SD Manager that meets with you regularly. The dashboard was also helpful. Review collected by and hosted on G2.com.

Unfortunately, our experience with CIENCE has been largely disappointing. Despite the promises, we experienced negligible results. Over a six-month period, we saw a handful of appointments, which were unproductive as participants who entered were unclear about the meeting's purpose and had no desire to discuss an offering, many of which had no-showed. The execution of the lead generation campaign was, unfortunately, poor. Furthermore, the data platform they offered did not provide the promised filtering quality. Despite specifying certain industries, we often received leads from sectors irrelevant to our needs.

Moreover, what added to our dissatisfaction was the apparent lack of interest from CIENCE's leadership to resolve the issues. Despite the problems, their leadership did not step forward to connect and find solutions. While the concept they offer is attractive, we found the actual delivery to be underwhelming and unsatisfactory. The poor execution, coupled with the lack of problem-solving initiatives, resulted in a wasted investment. Review collected by and hosted on G2.com.

Nothing comes to mind - the entire package sold to us has been massively subpar. Review collected by and hosted on G2.com.

In 7 months I believe has generated possibly 2 appointments, only 1 knowfor sure for, and sold approximately 10 per week. There database has extensive inaccuracies on it, and was sold that inaccuracies were less than 5% max. All of this exceptionally subpar work for $80k annually. Worst investment out compamy has ever made. Review collected by and hosted on G2.com.

The best part of the engagement was before we signed the contract. They have a perfect sales team to close contracts for their company, very responsive and happily provided all the sample data requested during our evaluation period. But this was not the case for the service they provided. Review collected by and hosted on G2.com.

Service that they provided was very poor, starting with the kick-off until the termination of the agreement. They were only able to produce 5 intro meetings, in which just one was a solid SQL during the course of the 4 month contract. During the initial introduction, they introduced a very crowded team (SDR Manager, PM, SDRS, technical writer, etc) however the talent they introduced were not at all involved in the project and throughout the contract the turnover between reps and managers was constant.

Overall, their output was very poor during the entire contract period. Rather than come to us with improvement ideas or suggestions that they had seen in the industry, they always expected us to spot the reasons for the underperforming results. Our dedicated SDR manager’s relationship management was very poor as well; she did not make us feel valuable as a customer and during our weekly meetings, she never provided us with tangible data or ways her team could improve.

Although we had provided a lot of data and samples to create a playbook including the calling scripts; their first draft of the playbook was completely off. We had to rewrite it from scratch. They do not monitor the results properly and identify the root causes of the underperforming operations.

GO Data Subscription was also a big failure in terms of quantity and quality. Their contact DB was very limited. At first we thought that the quality would be higher than average since CIENCE also does the calling. It turned out that was not the case. We had to purchase ZOOMINFO to replace CIENCE’s GO DATA Plan.

Considering the overall experience; if we knew we were going to have to conduct all the operations, provide best practices, develop the calling scripts and SDR playbook, as well as monitoring and analyzing the data they were supposed to provide, we would hire thrice the team they have provided and train them in-house instead of this disaster. Review collected by and hosted on G2.com.

Generating qualified sales leads within OEM DOD Logistics Support. Review collected by and hosted on G2.com.

The Cience team is very aggressive in generating sales leads and learning as much as possible to produce a positive campaign. The team members interact well, ask many questions and keep open lines of communication with us to achieve success in every campaign. The SDR's appear to take the time to understand our business and the products we're promoting fully. Review collected by and hosted on G2.com.