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CIENCE Reviews & Provider Details

CIENCE helps companies grow through multi-channel prospecting -- software platform AND done-for-you outsourced SDR-as-a-service. We start with highly accurate data (>140M Contact universe), then provide lead generation and outbound sales processes to produce qualified appointments with our client’s ideal customers--with predictable results. CIENCE, an Inc. 5000 company, is the #8 fastest growing Marketing & Advertising company in the U.S. Our team of highly trained employees have successfully served thousands of clients in more than 263 industries. Ask us how we can help your business grow.

Seller

CIENCE

Discussions

CIENCE Community

Languages Supported

English, Spanish

Services Offered

Lead Generation Services

Overview by

Eric Quanstrom (CMO at CIENCE Technologies - The leading B2B #LeadGeneration, #B2Bmarketing, and #BusinessDevelopment company. )

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CIENCE Reviews (181)

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Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

5/2/2022

"Waste of time and money"

0.5/5

Describe the project or task CIENCE helped with:

Outbound lead generation Review collected by and hosted on G2.com.

What do you like best about CIENCE?

Nothing really, we found the product and service to be sub-par and didn't generate any value out of the service while at same time investing lots of time and effort. Review collected by and hosted on G2.com.

What do you dislike about CIENCE?

The leads and activities promised where never met, the results were sub-par, we only got one appointment out of 2,000+ leads contacted. Service was not good either. Review collected by and hosted on G2.com.

Recommendations to others considering CIENCE:

We have been using them for almost four months - honestly I am shocked on how bad everything went, we even had to email the CEO (who never responded) and probably one of the worst experience I had in the recent years.

The leads and activities promised where never met, the results were sub-par, we only got one appointment out of 2,000+ leads contacted.

The bi-weekly meetings are useless, as our CSM didn't attend most of them and the other person had no clue and always said it was doing great while at the same time no data was to be shown or insights to act on changes and try to generate better results.

They promised us a dashboard to access results but we never got access to it as it was always "in maintenance" which seems crazy for such as big company with that many resources (we used Upcall.com in the past and had real-time analytics).

We only got a PDF report which sometimes wasn't even working, we had to trust what they told us but no results were delivered (leads generated, meetings booked, etc..), they told us we had amazing results (for example visitors on our landing page) but this never generated a single lead we could follow-up with, I was surprised what would so many people even do on a page without converting as a lead.

The call quality is HORRIBLE (they send you recordings, please listen to them).

Honestly when paying tens of thousands of dollars on a pilot (above $20k), you would expect to have better follow-up and guidance and at least get a little bit of results, in this case zero, we feel like the money was simply wasted, almost scammed to be honest.

Would not recommend it to anyone, I am surprised they have so many employees/clients as I am sure there are better alternatives. Review collected by and hosted on G2.com.

What problems is CIENCE solving and how is that benefiting you?

None Review collected by and hosted on G2.com.

Verified User in Internet

Mid-Market (51-1000 emp.)

4/3/2022

"CIENCE is a great partner for outbound SDR/BDR work and marketing research"

5/5

Describe the project or task CIENCE helped with:

We had a big headcount number to fill and were having trouble hiring. We hired CIENCE to help with outbound SDR work Review collected by and hosted on G2.com.

What do you like best about CIENCE?

CIENCE came in and developed a marketing plan, an outreach plan, and had a team of SDRs ready to learn our product and start reaching out to prospects. They're always vary organized and have a fantastic account team to help out along the way (big shout out to Viktoriia Filenko for providing great support and advice through the process) Review collected by and hosted on G2.com.

What do you dislike about CIENCE?

CIENCE has a great business model, I think they are a really great option for companies with straightforward SaaS products. Our product is a bit more complex with hardware and software...we had some growing pains at the beginning Review collected by and hosted on G2.com.

Recommendations to others considering CIENCE:

Go with Cience, they do great research and have a team of seasoned SDRs to outbound for you Review collected by and hosted on G2.com.

What problems is CIENCE solving and how is that benefiting you?

They gave us great ideas for marketing research and outbound campaigns. They also have a really well documented playbook that customers can keep even after they don't work with CIENCE anymore Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

11/28/2022

"Great Leadgen Team to Work with!"

5/5

What do you like best about CIENCE?

Neatly organized, the team structure is well built. Review collected by and hosted on G2.com.

What do you dislike about CIENCE?

It would be great if there were more insights on the types of campaigns being shared. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain

Small-Business (50 or fewer emp.)

9/13/2022

"Our experience with Cience was disappointing."

0/5

What do you like best about CIENCE?

They have a great system for capturing messaging and creating playbooks. Review collected by and hosted on G2.com.

What do you dislike about CIENCE?

Cience did not deliver. In fact, they hurt our brand reputation. Review collected by and hosted on G2.com.

Recommendations to others considering CIENCE:

If you sell something that is simple and under $1,000, like a yearly subscription, perhaps they can get meetings for you???? But they don't seem to know how to do B2B marketing and get meetings despite their promise. Review collected by and hosted on G2.com.

What problems is CIENCE solving and how is that benefiting you?

We signed Cience to book meetings for us. Review collected by and hosted on G2.com.

Adam I.

CSO

Mid-Market (51-1000 emp.)

5/11/2022

"Try them for 3 months- got 0 SQLs and 0 ROI- $25,000 went to garbage"

0/5

Describe the project or task CIENCE helped with:

Try them for 3 months- got 0 SQLs and 0 ROI- $25,000 went to garbage

On the same time I tried 2 other SDRs companies that brought really good results Review collected by and hosted on G2.com.

What do you like best about CIENCE?

Nothing I liked about them we didn't saw any ROI Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/15/2022

"ZERO ROI"

0/5

What do you like best about CIENCE?

Nothing. They were unable to execute. They made numerous mistakes. They failed to deliver. Not only was it a total waste of money, but my internal team spent a significant amount of time and effort trying to enable them. Review collected by and hosted on G2.com.

What do you dislike about CIENCE?

See above. There was really nothing to like about their service. CIENCE was expensive and ROI was negative. You're better off hiring a couple outbound callers for the cost. Review collected by and hosted on G2.com.

Recommendations to others considering CIENCE:

Look elsewhere. Review collected by and hosted on G2.com.

What problems is CIENCE solving and how is that benefiting you?

There were no benefits. They overpromised and delivered nothing. After expressing our dissatisfaction in receiving one appointment in 3 months, they offered to allow us to go on monthly plan. We terminated the agreement. Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment

Small-Business (50 or fewer emp.)

6/15/2022

"Paid price and service did not follow through"

0/5

What do you like best about CIENCE?

We really wanted to like using this service but unfortunately it did not perform well and there is nothing we like best about it. Review collected by and hosted on G2.com.

What do you dislike about CIENCE?

CIENCE states they help "grow your business with a sophisticated approach to b2b lead generation" However, after paying for this service to give it a try, we did not generate any leads and would not refund anything back. Our own in-house SDR team of 2, has done more than CIENCE has claimed. Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

1/25/2022

"Worst vendor ever"

0/5

Describe the project or task CIENCE helped with:

Setup sale demos for our B2B services Review collected by and hosted on G2.com.

What do you like best about CIENCE?

Nothing. There is nothing positive about their company. Their sales team will over promise -- I guess that is the only good thing they have, a good sales team. Everything else adds negative value. Review collected by and hosted on G2.com.

What do you dislike about CIENCE?

They will charge you $18,000 and deliver NEGATIVE value. That’s right, negative. How can it be negative? Because they will ask you to invest about 30 hours of your time in pointless meetings, scenario planning meetings, weekly updates that are basically a regurgitation of numbers. Complete and utter garbage.

Their sales person (initials HS) promised the heavens. Their project manager (initial SG) promised tons of “strategic analysis” — before you sign a contract and send them money they will tell you anything you need to hear. After you send the initial set of funds — complete opposite.

Funny scenario, for our “kickoff” meeting our project manager (SG) came to a zoom meeting with a t-shirt, and not a nice t-shirt, more like the type of t-shirt that is all used up (kinda like a pajama) shirt. His insights were completely useless. In his last email to us he send us a copy-pasted email that assumed they at least schedule a demo for us. I had to correct him that he in fact scheduled ZERO demos.

They claim to email 30-40 people a day and start them on a “magical” battle-tested funnel. But after THREE MONTHS they delivered ZERO demos. It takes me five hours to close a new client, it took them about 100 days and 30 hours of my time to deliver zero demos, not even a client, but a demo. Zero demos… let that sink in for a second.

Someone should make a parody of this company and use it as the perfect playbook to run a scam. Review collected by and hosted on G2.com.

Recommendations to others considering CIENCE:

Do not use CIENCE Review collected by and hosted on G2.com.

What problems is CIENCE solving and how is that benefiting you?

We realized zero benefits because they didn't setup a demo calls for us to even ask our potential clients. The only benefit I gained is to never work with this vendor. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

3/24/2022

"Ask for Kseniia"

4/5

Describe the project or task CIENCE helped with:

We hired Cience as part of our BDR pilot. We congruently are working with Cience and hiring internal BDRs for comparison purposes and accelerated learning.

If you're going to work with Cience, make sure Kseniia is your assigned CSM. She is remarkable. She works through any challenges with a smile on her face and always delivers. Kseniia is full of integrity, ambition, and wisdom. She knows how to get the job done and will not rest until she has met your standards for success. Review collected by and hosted on G2.com.

What do you like best about CIENCE?

Kseniia is by far the most critical person in our success. While the overall relationship has been rocky, Kseniia is reliable for answers, improvements, and quick pivots as needed. Review collected by and hosted on G2.com.

What do you dislike about CIENCE?

Overall quality of the BDRs has been subpar so far (~5 months in the contract). We're nearing our first win, but we expected much better results given the experience that Cience brings. Review collected by and hosted on G2.com.

What problems is CIENCE solving and how is that benefiting you?

If you are going to work with Cience, make sure to maintain a very firm conversation on expectations. They will deliver if you are steadfast on expectations. However, if you are looking for a "set it and forget it" solution, keep looking. This requires hands-on, active management. Review collected by and hosted on G2.com.