# CIENCE Reviews **Vendor:** CIENCE **Category:** [Lead Generation Companies](https://www.g2.com/categories/lead-generation-services) **Average Rating:** 3.7/5.0 **Total Reviews:** 181 ## About CIENCE CIENCE helps companies grow through multi-channel prospecting -- software platform AND done-for-you outsourced SDR-as-a-service. We start with highly accurate data (\>140M Contact universe), then provide lead generation and outbound sales processes to produce qualified appointments with our client’s ideal customers--with predictable results. CIENCE, an Inc. 5000 company, is the #8 fastest growing Marketing & Advertising company in the U.S. Our team of highly trained employees have successfully served thousands of clients in more than 263 industries. Ask us how we can help your business grow. ## CIENCE Pros & Cons **What users like:** - Users commend the **expertise** of CIENCE, appreciating their knowledgeable and solution-oriented approach to project management. (2 reviews) - Users commend CIENCE for promoting **collaboration between Sales and Growth teams** , resulting in effective problem-solving and value delivery. (1 reviews) - Users highlight the **collaboration between Sales and Growth teams** , ensuring effective solutions that meet objectives efficiently. (1 reviews) - Users value the **cost efficiency** of CIENCE, as it provides effective solutions without unnecessary expenses. (1 reviews) - Users commend the **collaborative customer support** from CIENCE, effectively aligning sales and growth team efforts. (1 reviews) - Users highlight the **ease of use** in CIENCE, appreciating the straightforward onboarding and clear deliverables. (1 reviews) - Users appreciate the **goal achievement** facilitated by CIENCE, thanks to clear communication and effective solutions from sales teams. (1 reviews) - Growth (1 reviews) - Knowledge (1 reviews) - Knowledgeability (1 reviews) **What users dislike:** - Users report **poor lead quality** from CIENCE, experiencing frustration and wasted resources on unreliable outreach efforts. (3 reviews) - Users express frustration over **delivery delays** due to unfulfilled promises and ineffective lead generation, wasting valuable time and resources. (2 reviews) - Users find CIENCE to be **expensive** due to poor service and ineffective lead generation, leading to wasted resources. (2 reviews) - Users express frustration over **high turnover** at CIENCE, leading to wasted time and ineffective lead generation efforts. (2 reviews) - Users express frustration with CIENCE's **poor customer support** , citing unresponsive teams and inadequate problem resolution. (2 reviews) - Users criticize CIENCE for **poor management** , resulting in wasted time, money, and failure to generate leads. (2 reviews) - Users report **fraudulent practices** , claiming CIENCE sends bogus leads and wastes both time and money. (1 reviews) - Ineffective Strategy (1 reviews) - Lack of Expertise (1 reviews) - Lack of Research (1 reviews) ## CIENCE Reviews ### 1. Waste of money and resources. Avoid at all Costs **Rating:** 0.0/5.0 stars **Reviewed by:** Jeremy N. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2024 **What do you like best about CIENCE?** There was no benefit from working with CIENCE. **What do you dislike about CIENCE?** We were extremely disappointed with the services provided by this CIENCE. Despite 6 months of interactions and repeated assurances, they did generate a single new lead for our business. Their call center reps are all located offshore and have little to no sales experiece. The proprietary software they provided was cumbersome and far from intuitive. It frequently malfunctioned and did not perform as promised, causing delays and additional frustration for our team. Overall, this company failed to deliver on every promise, wasting both time and money. I would not recommend them to anyone looking for reliable lead generation services. **Recommendations to others considering CIENCE:** Do not spend your money with them. They have no sales expertise, no employee training programs and offer nothing more than a fancy website and brochure. **What problems is CIENCE solving and how is that benefiting you?** B2B Lead Generation Company ### 2. Building our top of funnel was a nice blend of Art and CIENCE! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff M. | Vice President, Sales & Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about CIENCE?** There is no disconnect between Sales teams and their Growth teams. Sales was articulate in helping prescribe a solution. We sought them out for a different solution that would have cost us more and made them more money. But they understood the problem to solve and prescribed a solution that is meeting the objectives. **What do you dislike about CIENCE?** There is a bit. of black box magic in how things work. This had no negative impact on us or our results, but as a person who likes to know how things work...and why...I have a void there. I just know their system is working. **Recommendations to others considering CIENCE:** They rovide a lot of helpful services. My recommendation is to really understand your problem well and define that for them. They do a good job prescribing the right fit. They approach it as 'What's the problem so we can provide the right solution. So many others we vetted approached things as 'Here's the solution...what's your problem?' **What problems is CIENCE solving and how is that benefiting you?** We recently completely changed our business model and products to something entirely new. This meant the audience we had been building for 10 years that knew us for one product were not all relevant to the new offering, which meant we needed a fast way to get MQLs into our funnel. CIENCE is delivering across the board on this initiative. ### 3. Buyer Beware **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about CIENCE?** 1 of our 4 project managers was very knowledgeable about the space. **What do you dislike about CIENCE?** Where to start... we churned through 4 different campaign managers, so we never got our footing in the actual campaign. A lack of knowledge about their own platform. The platform never actually worked. The biggest thing was that their outreach pivoted from manual copy creation to AI generated. Nothing sounded real and veyr few people even responded to the email or linkedin outreach. There is a clear talent shortage in the organization as well as an identify crisis of their value prop. Nothing worked and we wasted time and money over 4 months. **Recommendations to others considering CIENCE:** Please consider other providers. You need to know that there is never a silver bullet in lead generation, but this service will not solve your problems. I would not call it a scam per say but be aware the platform does not work and you will not get the level of service to fix the many issues. **What problems is CIENCE solving and how is that benefiting you?** CIENCE is a service that reaches out to prospects for you by pretending to be your dedicated SDR. They are supposed to buy you time back by handing all lead efforts, so you can focus on closing the promising deals. ### 4. Provided the net new start I needed **Rating:** 5.0/5.0 stars **Reviewed by:** Justin Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about CIENCE?** The hands on approach. They wanted me to be successful so I will continuw working with them. They also communicate incredibly well and have been incredibly responsive. **What do you dislike about CIENCE?** Nothing so far, the expectations they set are what I'm getting. They have helped us with a net new pipeline and good data for us to nurture. **Recommendations to others considering CIENCE:** The marketing space is complex and everyone claims to have some "thing" that makes them better. The team at Cience doesn't promote a secret sauce and this I really like. They are just insanely organzied and respond really quickly. They took the time to explain to us how to get better at targeting because they want us to exceed. They also just have a different view of sales process that feels calculated and well thought out. I didn't feel like I was just buying some leads, I felt like they were helping build my business. **What problems is CIENCE solving and how is that benefiting you?** Net new pipeline for our credits and incentive software and service. They helped us focus in on one target and assisted us on a better way to get to market. ### 5. Good communication and delivered what they said **Rating:** 4.5/5.0 stars **Reviewed by:** Mark P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about CIENCE?** Simple and straightforward onboarding, clear deliverables. **What do you dislike about CIENCE?** You do need to be mindful that you will be providing the key content to be used with the outreach, initially I was expecting more support on producing this but after a discussion I appreciate why this needed to be driven from ourselves. **Recommendations to others considering CIENCE:** have a specific audience, spend time on your content and you'll get what you pay for! **What problems is CIENCE solving and how is that benefiting you?** Attempting our own out-bound lead generation was challenging and involved purchasing cold data, implementing our own outreach and delivered limited success. With Cience we were able to provide our target audience and some relevant content and left them to it - lead data was then delivered to us in-line with our agreement as planned! ### 6. Awful experience **Rating:** 0.5/5.0 stars **Reviewed by:** Mark P. | CEO, Computer Software **Reviewed Date:** March 05, 2024 **What do you like best about CIENCE?** We spent a tremendous amout of time on the phone with them, I guess they were not offensive during this time. That was the best result we saw **What do you dislike about CIENCE?** They completely failed to provide us useful leads for B2B sales. They might be good for B2C, but absolutely out of their element trying to help us with B2B expert network sales. We ran our contract with Cience in parallel with our inhouse efforts, and there was no comparison between the performance of our inhouse team vs. Cience's experts. In addition, Cience swapped out employees who were supporting us mid way through, and then failed to maintain quality with the new employees. After failing to provide a single dollar in revenue or useful meetings, we fired them. They offered us a one month extension, which was laughable. I had asked for 3 for no cost in an effort for them to save face/do what they said they could do, and they said no. They do a great job of assuring success, but the reality was not only a waste of thousands of dollars, but even more painful was the waste of time. We had involved many members of the team to educate Cience as to what we did, we met regularly with them, and spent time whenever required. In the end, they were negative value add. Avoid at all costs, there is nothing special about their capabilities. **What problems is CIENCE solving and how is that benefiting you?** We were using Cience for B2B leadgen. ### 7. Cience:Beware of Scam!!! **Rating:** 0.0/5.0 stars **Reviewed by:** Josh K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about CIENCE?** They deliver zero. They promise and deliver bogus leads. **What do you dislike about CIENCE?** They don't deliver and send you bogus leads **Recommendations to others considering CIENCE:** They will steal your money. **What problems is CIENCE solving and how is that benefiting you?** Lead generation ### 8. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew K. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2024 **What do you like best about CIENCE?** The path we've traveled with CIIENCE has been one of continual growth and concrete achievements. Wyatt's strategic input and thoughtful feedback played a key role in fine-tuning our methods for managing objections. As a result, we saw a significant boost in our conversion rates and a steady improvement in our SDRs' effectiveness. It was Wyatt's unwavering commitment and transparent communication that really made a difference. He provided thorough guidance, ensuring we were informed and well-prepared at every turn of our campaign. **What do you dislike about CIENCE?** Nothing, it was a great experience overall. **Recommendations to others considering CIENCE:** The CIENCE product suite has been eye-opening, particularly the GO Show, which provided us unexpected insights into our website visitors. Equally impressive was the introduction of CIENCE GO Voice AI. Utilizing this innovative tool for appointment bookings highlighted CIENCE’s dedication to cutting-edge solutions that are both innovative and customized to our needs. The range and practicality of their platform have been truly remarkable, offering us tools we didn't even realize we needed. **What problems is CIENCE solving and how is that benefiting you?** As Head of Marketing at SmartERC, selecting an effective lead generation partner was a pivotal decision for us. Our collaboration with CIENCE, and in particular our interactions with Wyatt, our Customer Success Manager, have been good decisions. CIENCE's approach to providing actionable insights was immediately evident. A critical example of this was during our SDR team's prospecting phase, where we uncovered surprising and negative associations linked to the 'ERC' component of our brand name. This crucial feedback, which might have easily been overlooked, was instrumental in guiding our brand strategy. ### 9. Over promised, under delivered. **Rating:** 0.0/5.0 stars **Reviewed by:** Andy M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about CIENCE?** CIENCE's sales team was very helpful with answering questions and providing reference customers. **What do you dislike about CIENCE?** Once we signed up, everything about CIENCE was a disappointment. The onboarding process took close to a month to complete and I feel most of the information we provided wasn't being used effectively to enhance our campaign. There was constant turnover with the people doing our calling as well as our project manager. Their web portal to listen to calls was painfully slow, and the discussions their SDRs had with our prospects were embarrassing. It took CIENCE forever to create our company landing page, which consisted of their team stealing blurbs and graphics from our existing website rather than generating new content. They could never provide proof this landing page was being shown to prospects (banner ads, Google ads, etc. ) Trying to make revisions was like pulling teeth, and we finally ended up writing the content for the landing page ourselves. CIENCE was also supposed to perform LinkedIn messaging for us. For weeks on end, I'd notice no activity until I'd bring up my concern during the bi-weekly calls. **Recommendations to others considering CIENCE:** Do not sign any long term contracts. If they try to make you commit for 9 months after the initial 3 month term, express your disappointment and either run away (that's the best advice), or ask them for a 3-month extension of the initial period. We ended up using CIENCE for 3 additional months after the initial 3 month round, but wish we had canceled at the first opportunity. **What problems is CIENCE solving and how is that benefiting you?** CIENCE claimed to be able to provide a full-service, outsourced marketing and lead generation service for our business that could replace some or all of our internal SDRs. ### 10. Horrible experience at every corner **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2023 **What do you like best about CIENCE?** Nothing. Honestly, there was not one experience that was good with them. I tried to think of one, but I'm coming up empty. **What do you dislike about CIENCE?** Everything is bad. Account management is bad. Our account manager had no clue what was going on with our campaigns. Every time I asked him to give an update, he was clueless. They were extremely delayed and never were able to deliver projects on time. The BDRs were hurting our brand. The platform is super confusing and virtually impossible to navigate. The sales leader for Cience did a bait-and-switch with us on pricing after he sent the contract to us. They are just shady and horrible on all accounts. I would never recommend them to anyone. Stay away. You're better off spending your SDR dollars with other agencies. **Recommendations to others considering CIENCE:** I've used a lot of BDR agencies in the past (honestly none of them work) but I would rate Cience at the way bottom of the list. You're better off spending your money with a different agency. Sorry to say but they were the worst agency I've worked with. **What problems is CIENCE solving and how is that benefiting you?** They were going to act as our outbound BDR team. ## CIENCE Discussions - [Is Outbound Marketing effective?](https://www.g2.com/discussions/is-outbound-marketing-effective) - 2 comments, 1 upvote - [How many appointments will I get each month?](https://www.g2.com/discussions/how-many-appointments-will-i-get-each-month) - 1 comment, 1 upvote - [Which industries do you work with?](https://www.g2.com/discussions/which-industries-do-you-work-with) - 2 comments, 1 upvote - [How many leads can you generate?](https://www.g2.com/discussions/how-many-leads-can-you-generate) - 2 comments, 1 upvote - [What do your services cost?](https://www.g2.com/discussions/what-do-your-services-cost) - 1 comment, 1 upvote - [View CIENCE pricing details and edition comparison](https://www.g2.com/products/cience/reviews/cience-review-802426?section=pricing&secure%5Bexpires_at%5D=2026-05-25+22%3A19%3A18+-0500&secure%5Bsession_id%5D=2e7d8f41-4f5d-43ff-b639-2f8c8dbc7101&secure%5Btoken%5D=c40aad416632285bf98e6f62edea0025b0a0d6effb5b697103fdb235fd1f0735&format=llm_user) ## CIENCE Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Capabilities** - B2B Lead Development - Onboarding - Lead Qualifying - Qualified Meetings - Sales Account Management - Virtual Support **Expertise** - Demand Generation - CRM - Analytics Capabilities **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top CIENCE Alternatives - [Belkins](https://www.g2.com/products/belkins/reviews) - 4.8/5.0 (93 reviews) - [SmartSites](https://www.g2.com/products/smartsites/reviews) - 4.8/5.0 (252 reviews) - [KlientBoost](https://www.g2.com/products/klientboost/reviews) - 4.8/5.0 (397 reviews)