Top 10 Certinia CS Cloud Alternatives & Competitors

(39)4.4 out of 5

Reviewers exploring Certinia CS Cloud often also consider these top-rated options in the same software category. Customer Success Software is used by teams seeking powerful, top rated platforms with features like playbooks, custom triggers, and surveys, according to G2 reviews. When comparing Certinia CS Cloud with other tools, reviewers most often evaluate project management and time tracking as key differentiators.
The best overall alternative to Certinia CS Cloud is Gainsight Customer Success, rated ~4.5 stars on G2 from 1730+ reviewers. It is frequently praised for centralized information and health monitoring. Other well-known alternatives to Certinia CS Cloud are:

• ChurnZero – known for helpful and automation (G2 star rating ~4.7)
• Aviso – highly rated for forecasting and user interface (G2 star rating ~4.3)
• Totango – offers customer support and helpful (G2 star rating ~4.3)
• HubSpot Service Hub – best suited for teams that need helpful and case management (G2 star rating ~4.4)

Browse top options below. Based on G2 review data, Certinia CS Cloud is most commonly used in industries like Customer Success Software, Help Desk Software, Revenue Operations & Intelligence (RO&I) Software. Compare user ratings by vertical to find the best fit.

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Top 10 Alternatives to Certinia CS Cloud Recently Reviewed By G2 Community

Gainsight Customer Success
By Gainsight Inc.
4.5/5(1,764)
Product Description
Gainsight CS is a complete Customer Success Platform.
Reviewers say compared to Certinia CS Cloud, Gainsight Customer Success is:
More usable
Better at meeting requirements
Easier to do business with
Categories in common with Certinia CS Cloud:
Customer Success

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ChurnZero
By ChurnZero
4.7/5(1,627)
Product Description
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn.
Reviewers say compared to Certinia CS Cloud, ChurnZero is:
Easier to admin
Better at support
More usable
Categories in common with Certinia CS Cloud:
Customer Success

Aviso
By Aviso, Inc.
4.3/5(991)
Product Description
Aviso helps sales teams close more deals and forecast more accurately with highly accurate AI-powered WinScores and actionable Opportunity Insights.
Reviewers say compared to Certinia CS Cloud, Aviso is:
Easier to set up
More usable
Better at support
Categories in common with Certinia CS Cloud:
Customer Success

Totango
By Totango
4.3/5(1,150)
Product Description
Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement.
Reviewers say compared to Certinia CS Cloud, Totango is:
More usable
Easier to admin
Categories in common with Certinia CS Cloud:
Customer Success

HubSpot Service Hub
By HubSpot
4.4/5(3,018)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
Reviewers say compared to Certinia CS Cloud, HubSpot Service Hub is:
Easier to admin
More usable
Easier to set up
Categories in common with Certinia CS Cloud:
Customer Success

Planhat
By Planhat
4.5/5(963)
Product Description
Connect customer data, get actionable insights and drive customer actions. Planhat is a beautiful and intuitive Customer Success Software for SaaS.
Reviewers say compared to Certinia CS Cloud, Planhat is:
Easier to admin
More usable
Better at support
Categories in common with Certinia CS Cloud:
Customer Success

TeamSupport
By TeamSupport
4.4/5(891)
Product Description
TeamSupport: Customer Satisfaction, Streamlined TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.
Reviewers say compared to Certinia CS Cloud, TeamSupport is:
Easier to admin
More usable
Easier to set up
Categories in common with Certinia CS Cloud:
Customer Success

Vitally
By Vitally
4.5/5(711)
Product Description
Vitally helps your B2B company ensure the right customers continuously use your product in the right way.
Reviewers say compared to Certinia CS Cloud, Vitally is:
Easier to admin
More usable
Easier to set up
Categories in common with Certinia CS Cloud:
Customer Success

Catalyst
By Totango
4.5/5(659)
Product Description
Catalyst is a powerful and intuitive Customer Growth Platform that empowers teams to drive revenue growth by centralizing siloed customer data, delivering clear insights into customer health, and aligning actions with customer objectives.
Reviewers say compared to Certinia CS Cloud, Catalyst is:
More usable
Easier to admin
Easier to set up
Categories in common with Certinia CS Cloud:
Customer Success

Custify
By Custify
4.7/5(534)
Product Description
Next-Generation Customer Success Software For B2B SaaS
Reviewers say compared to Certinia CS Cloud, Custify is:
More usable
Easier to admin
Easier to set up
Categories in common with Certinia CS Cloud:
Customer Success