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Certain Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Certain Media

Certain Demo - Event Management
With Certain, events go beyond logistics. Our enterprise-grade platform helps you orchestrate seamless attendee journeys, personalize every interaction with AI, and connect engagement data to sales and marketing. From intimate roundtables to global conferences, bring your brand to life across...
Certain Demo - Attendee Check-in
Easily check-in attendees with simple swipe.
Certain Demo - Touchpoint Mobile App
Certain Touchpoint is an Event Mobile App that delivers personalized event experiences at any scale. From tailored agendas to smart content and meeting suggestions, every interaction becomes a chance to understand attendees better and drive results.
Certain Demo - Event Advisor
Certain Event Advisor monitors each attendee’s profile, goals, interests, and in-event behavior to recommend the sessions, exhibits, and networking opportunities that matter most. With one click, overwhelming event agendas are turned into clear, high-impact event journeys.
Certain Demo - Signal Data Orchestration
Unleash the power of your event data. Move your event data anywhere, anytime throughout your technology stack with the industry's first real-time event data platform. With two-way integration into marketing automation platforms, Certain seamlessly captures high-intent data across all global e...
Certain Demo - Event Intelligence
Use your event data to improve ROI across all your events. Get high intent data to make better decisions.
An overview of Certain Event Management solutions to manage and optimize events, deliver personalized attendee experiences at scale, and drive measurable pipeline and outcomes from your event programs.
Play Certain Video
An overview of Certain Event Management solutions to manage and optimize events, deliver personalized attendee experiences at scale, and drive measurable pipeline and outcomes from your event programs.
Certain Touchpoint – An event mobile app that drives engagement, delights attendees, and turns every interaction into insight and measurable outcomes.
Play Certain Video
Certain Touchpoint – An event mobile app that drives engagement, delights attendees, and turns every interaction into insight and measurable outcomes.
Certain Event Advisor – Uses AI-native Session Advisor to guide attendees with smart, personalized session recommendations.
Play Certain Video
Certain Event Advisor – Uses AI-native Session Advisor to guide attendees with smart, personalized session recommendations.
Discover how Certain Touchpoint helped a leading hearing aid manufacturer take their attendee engagement to the next level.
Play Certain Video
Discover how Certain Touchpoint helped a leading hearing aid manufacturer take their attendee engagement to the next level.
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Certain Reviews (110)

Reviews

Certain Reviews (110)

4.4
110 reviews

Pros & Cons

Generated from real user reviews
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Verified User in Professional Training & Coaching
AP
Mid-Market (51-1000 emp.)
"Easy to Navigate and Manage Events"
What do you like best about Certain?

I’ve had a great experience with Certain Event Management. The platform is very user-friendly, making it easy to navigate and manage events. One of the standout features for me is the responsive help team — they’re quick to assist whenever needed. Review collected by and hosted on G2.com.

What do you dislike about Certain?

The only downside is that the articles provided don’t always address more unique or specific questions, but customer service is always willing to hop on a call to offer direct support, which is a huge plus. Overall, I highly recommend Certain Event Management for anyone looking for an efficient and supportive event management solution. Review collected by and hosted on G2.com.

Verified User in Manufacturing
UM
Mid-Market (51-1000 emp.)
"Great platform for registration and event app building"
What do you like best about Certain?

Easy interface, great customer support, training modules, and intergration between Certain and Salesforce is super helpful! Love the dashboard view where I can see how many customers are signed up for a list of multiple trainings in one view. Reports are easy to customize with whatever you want them to show. Review collected by and hosted on G2.com.

What do you dislike about Certain?

Areas where you to need to go to make do something or make changes doesn't always make sense- or takes too many clicks to find or make an edit. I also wish their was a phone number hotline for support- email responses are always slower than talking to a human. Review collected by and hosted on G2.com.

Verified User in International Affairs
AI
Enterprise (> 1000 emp.)
"A great platform for managing complex and large events"
What do you like best about Certain?

Ease of use, Highly configurable, fast, secure, excellent customer service, user friendly Review collected by and hosted on G2.com.

What do you dislike about Certain?

inability to modify the user interface of the event pages Review collected by and hosted on G2.com.

Steven S.
SS
Director of Field Operations
Mid-Market (51-1000 emp.)
"Great for meetings"
What do you like best about Certain?

The app was very intuitive and very admin friendly. I was able to make changes very quickly during the event. The implementation process was simple. I had an onboarding call and was good from there. The account management team has been very supportive. Certain has an off-hours support chat helpline which made it very convenient if I had a question. The app can be used for different types of events, however what I appreciate the most about the app is that it can be a straight meeting app which is what i was looking for. I've found other apps to be built for large trade shows or conferences and retro fitted to be used as a meeting app. There is a lot of functionality that is lost when an app is rtrofitted to be something that it's not. Certain made sure that is not the case for their app. Review collected by and hosted on G2.com.

What do you dislike about Certain?

There's nothing to truly dislike about Certain that is constructive. Review collected by and hosted on G2.com.

CR
Event Producer
Mid-Market (51-1000 emp.)
"Event Management"
What do you like best about Certain?

It's an easy to learn platform and it provides the specifics regarding guest emails, edits, changes, etc. It allows customization.

It is also helpful to know that someone will be assigned to development and will be available to assist. Review collected by and hosted on G2.com.

What do you dislike about Certain?

This is my third year with Certain and I haven't yet disliked anything specific. Review collected by and hosted on G2.com.

Response from Zara Arsala of Certain

Thanks for the review Carolann, we appreciate your feedback!

Janell S.
JS
Sr. Experience Marketing Specialist
Enterprise (> 1000 emp.)
"Trusted and responsive partner and program"
What do you like best about Certain?

We''ve used Certain for years and one of the great things is the low turnover with account management and tech support. We have been able to adapt the application for all our events of all sizes and types. I like best that I can figure most things out myself, but they've been quick to reply and assist as needed. I love the integration with the mobile app platform Touchpoint. That was a game changer for us too. Review collected by and hosted on G2.com.

What do you dislike about Certain?

I do wish they were more innovative or moved faster to implement new things in the technology. The roadmap is probably quite long. Review collected by and hosted on G2.com.

MF
Project Manager
Mid-Market (51-1000 emp.)
"Using Certain allows our client to customize their events to best meet their goals."
What do you like best about Certain?

Certain's customizable event templates, integration options, and attendee management make it easy to support events. The customer support team is top notch. Review collected by and hosted on G2.com.

What do you dislike about Certain?

Integration with government platforms can be cumbersome. Review collected by and hosted on G2.com.

JB
Marketing Manager, South Pacific
Enterprise (> 1000 emp.)
"Event Management Software That Needs Some Love"
What do you like best about Certain?

Setting sessions is easy and the set up process is intuitive. Review collected by and hosted on G2.com.

What do you dislike about Certain?

It's a good tool to check people into sessions at events, however, I find that it sometimes glitches and does not allow people to check in. Even so, overall the app is solid. Review collected by and hosted on G2.com.

Response from Zara Arsala of Certain

Hi Jake - Thank you for the review, we appreciate you!

Verified User in Financial Services
AF
Enterprise (> 1000 emp.)
"Great Customer Service"
What do you like best about Certain?

Our account team is always there when we call or email. They listen and follow back up in timely manner. Friendly and great to work with. Review collected by and hosted on G2.com.

What do you dislike about Certain?

Lead time on new delevopments and enhancements. Sometimes playing catch up to current market trends. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Small-Business (50 or fewer emp.)
"Solid Event Management Platform"
What do you like best about Certain?

The Certain event platform has been a reliable foundation for our event management for a long period of time. It consistently allows us to manage registrations, build out our event programs, and manage attendee check-in. It has enabled us to successfully manage the in-person and hybrid events that we hold over the course of each year. Certain support is very responsive to any issues that arise, and we have been able to reasonably integrate the platform with our internal tools. Review collected by and hosted on G2.com.

What do you dislike about Certain?

There are a few limitations with the platform that would make our experience better, including expanded API functionality, capabilities of the Touchpoint streaming platform, and implementation of abstract management / call for speakers/papers. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

8 months

Average Discount

13%

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Certain Features
Event creation
User registration process
Payment processing
Event website creation
Email automation
Email customization
Event agendas and schedules
Floor plans / maps
Social media integrations
Performance and reliability
Reporting and dashboards
API / integrations
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Certain