Certain Reviews & Product Details

Certain is an enterprise Event Management platform designed to assist data-driven marketing professionals in enhancing revenue generation through the creation of engaging and personalized attendee experiences. This platform caters to organizations looking to optimize their event strategies by leveraging data to inform decision-making and improve overall event effectiveness. The target audience for Certain includes marketing teams, event planners, and organizations that host a variety of events, whether in-person, virtual, or hybrid. These professionals seek to create memorable experiences for attendees while also ensuring that events contribute positively to their bottom line. Certain addresses these needs by offering a comprehensive suite of tools that facilitate the planning, execution, and analysis of events, allowing users to focus on delivering value to their attendees. A key feature of Certain is its real-time event data engine, which captures high-intent data from all global events. This capability enables organizations to gain insights into attendee behavior and preferences, which can be used to tailor experiences and improve engagement. Additionally, Certain's two-way integration with marketing automation platforms ensures that data flows seamlessly between systems, allowing for more effective follow-up and nurturing of leads generated from events. This integration is crucial for maximizing return on investment (ROI) as it enables organizations to track the impact of their events on overall marketing efforts. Certain stands out in the Event Management category by offering a robust set of features that prioritize data-driven decision-making. The platform not only captures data but also transforms it into actionable insights that can inform future event strategies. By providing a comprehensive view of attendee interactions and intent, Certain empowers organizations to make informed choices that enhance the overall event experience. This focus on personalization and engagement, combined with powerful analytics capabilities, positions Certain as a valuable tool for organizations aiming to elevate their event marketing efforts. Overall, Certain provides a sophisticated solution for enterprises looking to harness the power of data in their event management processes. By facilitating personalized attendee experiences and offering deep insights into event performance, Certain helps organizations drive greater revenue and achieve their marketing objectives effectively.

Seller

Certain

Discussions

Certain Community

Languages Supported

German, English, French, Italian, Spanish

Solution Type

All-in-One

Overview by

Zara Arsala

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Certain Integrations

(11)

Verified by Certain

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Verified User in Airlines/Aviation

Mid-Market (51-1000 emp.)

2/3/2026

"Too Complicated: Hidden Functions and Confusing Navigation"

1.5/5

What do you like best about Certain?

The connection between Certain and Touchpoint. Also the customer service. Review collected by and hosted on G2.com.

What do you dislike about Certain?

The platform feels too complicated, and many of the functions are hidden in places that don’t really make sense. It can be hard to find what I need, and the overall layout isn’t very intuitive. Review collected by and hosted on G2.com.

Response from Andrew Smith of Certain

edit

Thanks for taking the time to share your feedback, and for calling out the Certain–Touchpoint integration and our customer service. We’re glad those are delivering value for you.

You’re right to point out the navigation. Because Certain is built to support a wide range of event programs and complex use cases, some workflows can feel more complicated than they need to for specific scenarios. That’s on us.

If you’re open to it, we’d be happy to connect privately for a walkthrough of your use cases. Sometimes there is a simpler way to achieve what you’re trying to do, and if there isn’t, that’s exactly the kind of input we want to make sure we’re addressing directly in the product.

We appreciate the candid feedback as it helps us focus on improving the areas that matter most.

Best,

Isabel C.

Account Based Marketing

Enterprise (> 1000 emp.)

4/7/2026

"Visually Appealing but Needs Backend Improvements"

4/5

What do you like best about Certain?

I like Certain's clean-looking platform and the sharable link feature to view reports. Review collected by and hosted on G2.com.

What do you dislike about Certain?

The backend setup isn't user-friendly. Adding a photo of a speaker is not easy as you have to upload it and then copy the file path. Also, the calendar invite link is not easy to edit or find when I need to edit it. The initial setup of Certain was not easy. Review collected by and hosted on G2.com.

Verified User in Hospitality

Enterprise (> 1000 emp.)

6/16/2026

"Certain Platform Review"

1.5/5

What do you like best about Certain?

App integration into the Touchpoint platform Review collected by and hosted on G2.com.

What do you dislike about Certain?

The building of sites are not user friendly. It is not an intuitive platform. Review collected by and hosted on G2.com.

Verified User in Events Services

Small-Business (50 or fewer emp.)

10/27/2025

"Powerful Reporting and Support, but Customization Can Slow Things Down"

5/5

What do you like best about Certain?

Certain's reporting capabilities are impressively robust. We can quickly generate reports and share live report links with others. The change report is our favorite feature. After locking a report, it only displays updates, clearly highlighting what has changed. This makes it much easier for us to identify and communicate necessary updates to hotels and catering teams.

The customer service team is also excellent. I have worked with the same representatives for several years, and they are familiar with both me and our specific needs. Review collected by and hosted on G2.com.

What do you dislike about Certain?

At times, there are several places where changes need to be made to achieve the desired result. Because it is highly customizable, it isn't exactly plug and play, which can occasionally mean it takes longer to resolve an issue. Review collected by and hosted on G2.com.

Tracey M.

Medical Education Meeting Planner

Enterprise (> 1000 emp.)

10/17/2025

"Quality of Support"

5/5

What do you like best about Certain?

I have found their Customer Support to be very good. I needed help setting up two reports. I provided the fields that I needed and before I knew it, they had created the two reports and put them in my event. Very quickly understood what I needed and delivered. Very impressed. Review collected by and hosted on G2.com.

What do you dislike about Certain?

I'm in the learning curve and enjoy understanding more and more about Certain every day. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Enterprise (> 1000 emp.)

12/12/2025

"Exceptional Collaboration and Expertise with a Robust Platform"

5/5

What do you like best about Certain?

The collaboration, partnership, and willingness to work together to understand requirements and needs have been impressive. The company demonstrates significant tenure and expertise with the product. They offer more than just a registration system; it is a fully functioning platform capable of meeting your needs, provided you understand and can clearly communicate your company's priorities.

They have great integration capabilities with additional modules. Review collected by and hosted on G2.com.

What do you dislike about Certain?

There may be a learning curve, but it's made much easier thanks to the support team they have in place. Review collected by and hosted on G2.com.

TERESA M.

Program Manager

Enterprise (> 1000 emp.)

11/17/2025

"Sleek Design and User-Friendly Features with Excellent Support"

4.5/5

What do you like best about Certain?

I like the look and feel of the platform. Most of the features are easy to use once learned. The Certain help desk is fast and thorough when helping with issues. Review collected by and hosted on G2.com.

What do you dislike about Certain?

The system tends to be somewhat sensitive. When I add templates to the website, even a minor error like an extra space can cause the entire site to fail. Review collected by and hosted on G2.com.

Joanne G.

Field Marketing Manager

Enterprise (> 1000 emp.)

4/17/2026

"Meets All Our Registration Needs"

4/5

What do you like best about Certain?

It fulfills all my requirements for a registration platform Review collected by and hosted on G2.com.

What do you dislike about Certain?

Sometimes the platform seems clunky on how to update certain things. Also it is helpful to have some coding knowledge which most don’t have Review collected by and hosted on G2.com.

Verified User in Recreational Facilities and Services

Mid-Market (51-1000 emp.)

2/3/2026

"Certain is OK"

3.5/5

What do you like best about Certain?

Certain is simple to use, it generates good reports. it is easy to create items Review collected by and hosted on G2.com.

What do you dislike about Certain?

You cannot search by Expedition number, you need to search a reservation by some other way, last name, city, etc. Review collected by and hosted on G2.com.

Christina R.

President and CCO

Small-Business (50 or fewer emp.)

5/5/2021

"Certain Platform Review"

4.5/5

What do you like best about Certain?

The system is very robust and flexible, allowing us to create sites and reg forms that fit a variety of client requirements. Review collected by and hosted on G2.com.

What do you dislike about Certain?

While I like Touchpoint as a mobile app in general, I wish it felt more natively integrated with the main Certain Platform. Review collected by and hosted on G2.com.

Recommendations to others considering Certain:

Certain's flexibility allows for a wide range of uses from large conferences to smaller, recurring events to everything in between. Review collected by and hosted on G2.com.

What problems is Certain solving and how is that benefiting you?

Certain allows our company to offer registration and event technology solutions to our clients, including custom microsites, registration forms, mobile apps, badging, etc. Review collected by and hosted on G2.com.