Certain Reviews & Product Details

A full-blown system that covers everything from pre-event management through the event itself, including live stats and a mobile app. Review collected by and hosted on G2.com.

There are certainly a lot of menus and options. Because it’s so powerful, there are many different ways to make things happen, which also means the learning curve can be pretty steep. Review collected by and hosted on G2.com.

The customer service is wonderful. I can always get someone via email or on the phone if needed. And they really listen to our concerns if I have any. Review collected by and hosted on G2.com.

A few app features are a bit wonky for our business to use. Review collected by and hosted on G2.com.

I use Certain to register participants for our summer camp, and it enables us to collect all the needed information before their arrival. I like that Certain is very customizable, especially appreciating that the report builder is specific and detailed. The initial setup was very easy for our team. Review collected by and hosted on G2.com.

I can't think of anything, but it would be nice to have an easier way to add additional registrations. Review collected by and hosted on G2.com.

I value Certain for its easy use in creating events and scheduling emails. I appreciate how it helps in sending emails to students effectively. Setting it up was extremely easy as my login credentials were sent to me, and I could instantly access the system. Review collected by and hosted on G2.com.

We commonly face roadblocks in Certain that we are unable to update. We have to reach out to tech support for that. It would seem a little more streamlined if we had the capabilities to work with those. Review collected by and hosted on G2.com.

end to end platform for entire course of a training Review collected by and hosted on G2.com.

sometimes difficult to fins right menu options to achieve certain tasks Review collected by and hosted on G2.com.

Certain is incredibly flexible and we use for almost all of of our clients. Their logic applies to nearly every section making customized registration flows very easy. I also love that we can inject code to specific pages and sections which allows us to match the clients branding and necessities. Reports are also great and allow to pretty much pull data in any form needed as well as provide links that my clients can use to pull data from the system any time they need it. Their customer support is very responsive and always easy to get in touch with. Given the amount of features it is very easy to use and they have recently made some changes to make some features easy to access Review collected by and hosted on G2.com.

I wish we could have some built in testing for email so we can control quality on different clients. Review collected by and hosted on G2.com.

WYSWIG - easy web page set up

Mobile App integration Review collected by and hosted on G2.com.

Certain options like banner set up is not very user friendly Review collected by and hosted on G2.com.

Certain software is very robust and functional. We have learned many different ways to make it sing and present our clients with websites and registration sites to meet their (sometimes very challenging) needs. I appreciate the ease with which we can access the HTML and CSS code to create displays and registration forms that are responsive and branded to the clients' specifications. The on-demand badging module has improved over time. The Touchpoint (mobile app) is extremely functional and one of my favorite mobile apps to build out. The integration with Certain Platform is seamless, making the job easier by eliminating the need to download and upload profiles, speakers, sessions, etc. Gamification and lead retrieval are popular onsite and having lead retrieval within the existing mobile app is much easier (and intuitive) for exhibitors. Review collected by and hosted on G2.com.

Group registrations aren't as easy as I'd like, and when attendees return to update a group record, they can overwrite data if not careful. Use of discount codes has improved. Review collected by and hosted on G2.com.

Certain was the first platform I learned, and it feels so comfortable. They often make improvements to help make the registration process flow better. I like the drag and drop features, customization of form sections, flexibility in building robust websites. My team has creatively used websites, forms, and sessions to meet our unique client needs. Jeff Yarnell is so knowledgeable when providing platform use and development support, always willing to dig deeper and give clear answers. Certain has easy and robust reporting, which is a struggle at times in other platforms. I also like its housing module - especially rooming list change reports! The Touchpoint app has been a welcome addition. Review collected by and hosted on G2.com.

At times, the level 1 support can give answers that are not helpful or that obviously need escalation. As an experienced user, I wish we had access to higher level support in a quicker timeframe. We have not found many clients who have utilized the On24 virtual platform, so I am not confident in its success. The website builder has potential to be even greater, and I would like to see some improvements that can create sites more like you'd see in WordPress. It would be great to have a learning management type option, we often have to create these and they don't often work smoothly, but there could be more ease in building something like that. Review collected by and hosted on G2.com.

I like that Certain is user-friendly, but what stands out most is the customer service—from the sales rep to the help desk and everyone in between. Peach Piodos recently helped us with a branding upgrade for our platform, and she was wonderful! Review collected by and hosted on G2.com.

For me, anything that seems like it needs changing is probably just part of the system’s capabilities that I haven’t yet learned or fully understood. Review collected by and hosted on G2.com.