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Castel Connect

Castel Connect Alternatives & Competitors

Top Alternatives to Castel Connect

  • Zendesk Support Suite
  • Talkdesk
  • NICE inContact
  • CallTrackingMetrics
  • UJET

Top 20 Alternatives & Competitors to Castel Connect

    #1
    #1
  1. Zendesk Support Suite

    (2,277)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Castel Connect:
  2. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Castel Connect:

    Tom D.
    TD
    Some of the better aspects of Zendesk were the integrations with other platforms (Slack, JIRA, etc) and the ability to create Help Desk centers.
    #2
    #2
  3. Talkdesk

    (1,153)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with Castel Connect:
  4. World's Leading Cloud Call Center Software

    Categories in common with Castel Connect:

    David E.
    DE
    The ability to ring users anywhere in the world is the main feature that we needed; TalkDesk does a great job of providing service anywhere without lag issues
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. NICE inContact

    (878)4.2 out of 5
    Optimized for quick response

    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Castel Connect:
  6. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Castel Connect:

    YM
    The color coded division makes it easy to see shifts. It keeps up your recent interactions and calibrations which help when sorting is needed. The evaluations tab works great as well because it...Read more
    #4
    #4
  7. CallTrackingMetrics

    (561)4.5 out of 5
    Optimized for quick response

    CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Castel Connect:
  8. CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Castel Connect:

    William (Bill) B.
    WB
    RentADumpster.com depends on CallTrackingMetrics every day to connect our customers with the correct suppliers. This happens seamlessly every day and when there is a interruption it is corrected...Read more
    #5
    #5
  9. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Castel Connect:
  10. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Castel Connect:

    Elaine Claire Q.
    EQ
    I like the feature where it shows the timer of a specific punch so you will be aware
    #6
    #6
  11. Genesys Cloud

    (429)4.3 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Castel Connect:
  12. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Castel Connect:

    Kristopher K.
    KK
    It is easy for end users. It has many features, for those who need them. The cloud platform frees up our IT resources. It has a concurrent user pricing option, which is a must for any company...Read more
    #7
    #7
  13. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Castel Connect:
  14. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Castel Connect:

    AF
    Up-time and reliability of service is wonderful, we have very few issues in this area. Our high-volume days are handled as easy as our low volume days. The team members we work with are...Read more
    #8
    #8
  15. 3CX

    (350)4.4 out of 5

    3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Castel Connect:
  16. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Castel Connect:

    UH
    It is easier to dial and configure the extensions. It is user friendly.
    #9
    #9
  17. Aircall

    (348)4.3 out of 5

    Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with Castel Connect:
  18. Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with Castel Connect:

    JA
    It is easy to use, it is easy to connect and very complete
    #10
    #10
  19. Genesys PureConnect

    (280)4.2 out of 5
    Optimized for quick response

    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Castel Connect:
  20. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Castel Connect:

    CT
    One word "ease of use and advanced".Pure Connect formerly interactive intelligence is a complete solution for the contact center need.It has all the integrations like web,email,chat and phone.I...Read more
    #11
    #11
  21. X Series (Formerly Virtual Office)

    (276)4.0 out of 5

    X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with Castel Connect:
  22. X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with Castel Connect:

    CV
    Extremely rare to have any system issues. Connect from anywhere
    #12
    #12
  23. CloudTalk

    (246)4.4 out of 5
    Optimized for quick response

    With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Castel Connect:
  24. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Castel Connect:

    UL
    The possibility to manage calling with team
    #13
    #13
  25. Five9

    (238)3.9 out of 5
    Optimized for quick response

    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Castel Connect:
  26. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Castel Connect:

    Luciano S.
    LS
    Actually Nothing. I think that there is a software that does not fulfill its requirements well.
    #14
    #14
  27. Dixa

    (236)4.2 out of 5
    Optimized for quick response

    Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Castel Connect:
  28. Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Castel Connect:

    UH
    Our business favoured other technologies in the past for the exactly the same purpose, but as soon as I had a demo of Dixa's Technology I was taken back. Not only was it cost effective, it was very...Read more
    #15
    #15
  29. Aspect Workforce Management

    (211)4.1 out of 5

    Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Categories in common with Castel Connect:
  30. Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Categories in common with Castel Connect:

    CG
    Fairly simple and user friendly program, as long as you are making basic changes and updates. Drag segment options and useful Search functions
    #16
    #16
  31. MiCloud Connect

    (204)3.8 out of 5
    Optimized for quick response

    Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with Castel Connect:
  32. Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with Castel Connect:

    AI
    By and large, the service has performed well beyond expectations. Managing the system is straightforward.
    #17
    #17
  33. RingDNA

    (189)4.5 out of 5

    RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with Castel Connect:
  34. RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with Castel Connect:

    SA
    Can connect using either the local presence or my telephone #. Also it keeps tabs on the calls made and shows who is next to be called. works well with Salesforce
    #18
    #18
  35. Creatio

    (181)4.6 out of 5

    Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with Castel Connect:
  36. Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with Castel Connect:

    Alejandro O.
    AO
    It´s so intuitive and so easy to understand.
    #19
    #19
  37. JustCall

    (178)4.1 out of 5

    JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with Castel Connect:
  38. JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with Castel Connect:

    UF
    I love how easy JustCall makes it to communicate to all of our customers from all over the world. I love it because it allows my team to communicate with multiple people from different devices...Read more
    #20
    #20
  39. Kixie PowerCall

    (171)4.6 out of 5

    Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

    Categories in common with Castel Connect:
  40. Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

    Categories in common with Castel Connect:

    Cathy  J.
    CJ
    What I liked about KIXIE is its ability to sync our CRM to Powercall. Its click to call feature also makes life easier for us in the Sales Team. We get to see how many times we have contacted this...Read more