# Castel Connect Reviews
**Vendor:** Castel Communications  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)
## About Castel Connect
Castel Connections is a contact center solution that has skills based routing and priority queuing to ensure the right agent matches with the right customer.






- [View Castel Connect pricing details and edition comparison](https://www.g2.com/products/castel-connect/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-22+21%3A12%3A15+-0500&secure%5Bsession_id%5D=97105e03-508c-4f42-947b-99e2fcdcea17&secure%5Btoken%5D=404278c61cd0ac25592db6111bc2007531ddff38691d5e42b2f75ff4ecfdc1be&format=llm_user)

## Castel Connect Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

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