# Castel Connect Reviews
**Vendor:** Castel Communications  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)
## About Castel Connect
Castel Connections is a contact center solution that has skills based routing and priority queuing to ensure the right agent matches with the right customer.






- [View Castel Connect pricing details and edition comparison](https://www.g2.com/products/castel-connect/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+22%3A31%3A23+-0500&secure%5Bsession_id%5D=5a301ad5-9666-4304-8153-d492f204cc4d&secure%5Btoken%5D=7b222662448fa97715f8a2a6b6d01345c0663b295ad7ce68b8ff0f0b53a38c7f&format=llm_user)

## Castel Connect Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

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