CallHippo Features

Basic Communication (4)

Phone Calls: Based on 116 CallHippo reviews and verified by the G2 Product R&D team. Enables users to place phone calls over the internet.
Instant Messaging: Enables users to send instant messages over the internet. This feature was mentioned in 87 CallHippo reviews.
Conference Calls: Based on 77 CallHippo reviews and verified by the G2 Product R&D team. Enables multiple users to make phone or video calls over the internet at once.
Desk-to-Desk Calls: Based on 80 CallHippo reviews and verified by the G2 Product R&D team. Enables users to contact one anothers through mobile phones and landlines.

Advanced Features (3)

Hold Music: Based on 76 CallHippo reviews and verified by the G2 Product R&D team. Offers users the option to play music for contacts who are on hold.
Automated Attendants: Based on 78 CallHippo reviews and verified by the G2 Product R&D team. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.
VOiP Number: Based on 104 CallHippo reviews and verified by the G2 Product R&D team. Offers users a unique number that can be dialed from anywhere.

Access (3)

Software Pairing: Based on 75 CallHippo reviews. Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365.
Browser Extension: Allows users to download the tool along as an extension to their browser of choice. 86 reviewers of CallHippo have provided feedback on this feature.
Individual Download: Based on 81 CallHippo reviews. Requires users download the software on its own.

Channels (2)

Functions (6)

Session Routing: Based on 52 CallHippo reviews and verified by the G2 Product R&D team. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.
Session Queuing: Based on 53 CallHippo reviews and verified by the G2 Product R&D team. Callers can be routed to a queue or placed on hold until an agent becomes available.
Concurrent Calling: Based on 52 CallHippo reviews and verified by the G2 Product R&D team. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.
Auto Dialer: Based on 53 CallHippo reviews and verified by the G2 Product R&D team. Has auto dialing or predictive dialing functions for outbound use.
IVR: Based on 51 CallHippo reviews and verified by the G2 Product R&D team. Includes an interactive phone menu.
Persistent Data: Based on 51 CallHippo reviews and verified by the G2 Product R&D team. Maintains and shares information across channels and agents as the case progresses.

Administrative (7)

Session Summary Notes: Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. This feature was mentioned in 46 CallHippo reviews.
Administrator Access: Based on 59 CallHippo reviews and verified by the G2 Product R&D team. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.
Reporting & Dashboards: Based on 66 CallHippo reviews and verified by the G2 Product R&D team. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.
Session Recording: Based on 58 CallHippo reviews and verified by the G2 Product R&D team. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.
Agent Scheduling and Assignment: Based on 47 CallHippo reviews. Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.
Call Recording: Allows supervisors/managers to record and review telephone conversations of agents. 44 reviewers of CallHippo have provided feedback on this feature.
Reporting & Dashboards: Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. 42 reviewers of CallHippo have provided feedback on this feature.

Platform (7)

Omnichannel: As reported in 36 CallHippo reviews. Allows inflow of requests through various digital channels such as email, social media, etc.
Mobile Access: As reported in 40 CallHippo reviews. Allows users to access the software using mobile devices.
Queue Management: Provides queue management in case of increase in case/call inflow. This feature was mentioned in 35 CallHippo reviews.
Call Routing: Allows distribution of incoming calls to agents. 38 reviewers of CallHippo have provided feedback on this feature.
Call Back: As reported in 40 CallHippo reviews. Allows users to request a call back.
IVR: Based on 35 CallHippo reviews. Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system.
Automatic Call Distribution: As reported in 36 CallHippo reviews. Allows automatic distribution of incoming calls to the agents.

Workforce Management (2)

Generative AI (2)

Platform Basics - VoIP Providers (6)

PBX systems, VoIP Softphone: Contains PBX & VoIP softphone that can be used within the VoIP business system.
Call Management: Manages incoming calls with features such as call forwarding, transferring, and routing.
Network monitoring: Supports real-time network monitoring via dashboards and alerts to identify and resolve issues.
Integrations: Enables integrations with communication and CRM platforms.
Virtual PBX: Provides compatibility with both hosted and virtual PBX solutions.
SIP trunking services: Supports SIP trunking services for local and long-distance calls.

Call Center Infrastructure (CCI) (4)

Agentic AI - Contact Center (4)

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Cross-system Integration: Works across multiple software systems or databases This feature was mentioned in 10 CallHippo reviews.
Natural Language Interaction: Based on 10 CallHippo reviews. Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting 10 reviewers of CallHippo have provided feedback on this feature.