---
title: Broadvoice Reviews
meta_title: 'Broadvoice Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 64 reviews by the users' company size, role or industry to
  find out how Broadvoice works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 64
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---


# Broadvoice Reviews
**Vendor:** Broadvoice  
**Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 64
## About Broadvoice
Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America. 



## Broadvoice Pros & Cons
**What users like:**

- Users find Broadvoice **extremely user-friendly** , enjoying its easy app and straightforward interface for seamless communication. (18 reviews)
- Users value Broadvoice for its **excellent US-based customer support** , ensuring assistance is readily available when needed. (13 reviews)
- Users appreciate the **reliability** of Broadvoice, noting its seamless operation and excellent customer support. (13 reviews)
- Users appreciate the **flexibility and convenience** of Broadvoice VoIP services, enhancing communication while working hybrid. (11 reviews)
- Users appreciate the **global accessibility** of Broadvoice, enabling seamless communication and collaboration from anywhere. (9 reviews)
- Customer Service (9 reviews)
- Calling Features (8 reviews)
- Affordable (7 reviews)
- Easy Communication (7 reviews)
- Easy Connection (7 reviews)

**What users dislike:**

- Users find the **lack of intuitiveness** in Broadvoice, especially with the mobile app and call flow creation, frustrating. (5 reviews)
- Users experience **call connectivity issues** occasionally, with calls cutting off or stalling unexpectedly during conversations. (3 reviews)
- Users often face **call quality issues** with Broadvoice, including dropped calls and difficulty in understanding conversations. (3 reviews)
- Users find the **call tree setup and customer portal complicated** , impacting their overall experience with Broadvoice. (3 reviews)
- Users note the **dependency on internet connectivity** for Broadvoice, which can impact call quality and service reliability. (3 reviews)
- Users find Broadvoice's **limited features** frustrating, especially with the mobile app and third-party integration needs. (3 reviews)
- Long Waiting (3 reviews)
- Phone Issues (3 reviews)
- Poor Call Quality (3 reviews)
- Poor UI Design (3 reviews)

## Broadvoice Reviews
  ### 1. Broadvoice Auto Renews Contracts without notice. Read your contract carefully.

**Rating:** 0.0/5.0 stars

**Reviewed by:** Ryan L. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 18, 2024

**What do you like best about Broadvoice?**

Call quality is very clear. I've had no audio issues.

**What do you dislike about Broadvoice?**

I signed a 1 year agreement in 2021. My sales advisor tried to have me sign a 3 year but I hate long contracts. She then said OK this agreement is for one year. I read it and signed. 

Fast forward to today. I'd like to change my account subscription tier. Except I'm told I can't, I'm under contract until mid 2025. I requested the signed contract. They sent me my original contract but said oh but all contracts auto renew annually. So long story shorter, you can't work with Broadvoice and not be under a contract. Whatever you sign up for means nothing. They will continue to auto sign subsequent annual contracts.  I'm already discussing with my legal counsel because my business structure is changing and I'm stuck with this provider unil June 2025. 

Advice: Sign nothing until your business attorney vets the contract. I'm a small self employed business and if I paid an attorney to comb this contract, I could have likely avoided this. I didn't think I needed an attorney to sign something as simple as a 1 year phone contract. Boy was I wrong. It's turned into a multi-year contract I'm supposed to buy my way out of or write a letter 30 days prior to renew date. Other providers aren't like this. I can't write them a letter right now and say "Don't renew this contract in June of 2025." They said I have to wait until 30 days prior to the contract end. 

I've also discovered that the contract I signed may be illegal in my state of Wisconsin. We have laws here that protect businesses and individuals from contracts that auto renew without notice. Broadvoice has not been contacting me before my renewal date like the Wisconsin state law says they need to. They just auto renew the contract without any notice on the day I opened my account in 2021.

Avoid Broadvoice unless you want to be a client forever.

Technically, the sound quality was clear. I haven't been able to get notifications to work for years. I'm using iOS. It shows a bage number that reflects the number of calls received but won't notify you for waiting voicemails. At this point, I'm just forwarding all my calls to a cell line until I can get away from Broadvoice.

**What problems is Broadvoice solving and how is that benefiting you?**

Business phone, sms

**Official Response from Kimberly Way:**

> Dear Ryan,

Thank you for sharing your thoughts about your experience with our service. We genuinely value your feedback, and we’d like to clarify some points that you addressed. First,  regarding our auto-renewal policy, our Master Services Agreement (MSA) that we provide all our customers includes a clear provision that all annual contract subscriptions, including yours,  will automatically renew for a subsequent one year at the same rate. This language was in your Agreement at the time of activation and is aligned with Auto-Renewal laws that disclose these terms at the start of the contract. Rest assured, we are committed to providing transparency and compliance in all our customer agreements and will discuss this further to assist you with any requested changes and to prevent any confusion. 

We understand you’re considering a change to your subscription, and we’d be happy to discuss available options that best meet your needs. We greatly value your loyalty and satisfaction and will make every effort to ensure you continue to enjoy our services.

Lastly, we’re pleased to hear you’re satisfied with the quality of the calls. If you’re experiencing any technical issues, we are here to help. Please provide your contact information or feel free to reach out to us directly so we can troubleshoot any challenges you’re facing and resolve them promptly. We look forward to assisting you and ensuring your experience with us remains positive.

Please let us know if you would like to discuss this further. 

The Broadvoice Team


## Broadvoice Discussions
  - [What is BroadVoice Cloud PBX used for?](https://www.g2.com/discussions/what-is-broadvoice-cloud-pbx-used-for)

- [View Broadvoice pricing details and edition comparison](https://www.g2.com/products/broadvoice-broadvoice/reviews?filters%5Bnps_score%5D%5B%5D=1&section=pricing&secure%5Bexpires_at%5D=2026-08-14+15%3A24%3A33+-0500&secure%5Bsession_id%5D=42bac54c-464c-4211-b71f-99ed20a9528c&secure%5Btoken%5D=fcc87f921947a8f235f2378c3ad06aa41e7d58e05a8e5adf076740fef6ecb0f3&format=llm_user)

## Broadvoice Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Channels**
- Voice
- Social
- Live Chat
- Mobile SMS
- Email

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
- Call Transfer
- Contact Management
- Call Center Management
- Multi-Channel Management
- Survey/Poll Management
- Campaign Management
- Call List Management

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Basic Communication - Cloud PBX**
- Call Management
- Communication Management
- Scalability
- Integrations
- Mobile Accessibility
- Accessibility
- Contact Management
- Queue Management
- Computer Telephony Integration
- Call List Management
- Fax Management

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services
- Contact Management
- Communication Management
- Fax Management
- Call List Management
- Call Center Management
- Queue Management
- Third-Party Integrations
- Computer Telephony Integration
- Real-Time Monitoring
- Call Monitoring
- Workflow Management
- Call Center Integration

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Third-Party Integrations

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls
- SMS Messaging
- Chat/Messaging
- Video Call Recording
- Two-Way Audio & Video
- SIP Trunking

**Functions**
- Call Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data
- Predictive Dialer
- Automated Routing
- Real-Time Analytics
- Reporting/Analytics

**Extensions**
- Tenancy Flexibility
- Native VoIP
- CCaaS Option

**Workforce Management**
- Call Monitoring
- Performance Evaluation
- Real-Time Monitoring
- Monitoring

**Advanced Features - Cloud PBX**
- Security and Compliance
- Analytics and Reporting
- Support and Reliability
- Automated attendant
- Real-Time Analytics

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Computer Telephony Integration
- Multi-Language

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Computer Telephony Integration

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Additional Functionality**
- Virtual Extensions
- Call Disposition
- Customizable Caller ID
- Alerts/Notifications
- Generative AI
- Call Tracking
- SMS Messaging
- Call Routing
- Call Recording
- Conferencing
- Call Transfer
- Callback Scheduling
- Role-Based Permissions
- Automatic Call Distribution
- Interaction Tracking
- Collaboration Tools
- Real-Time Updates
- On-Demand Recording
- Mobile Access
- AI Copilot
- IVR
- Customizable Reports
- Activity Dashboard
- Call Monitoring
- Voice Mail
- Video Conferencing
- Caller ID
- SIP Trunking
- For Cloud Phone Systems
- Ring Groups

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment
- Callback Scheduling
- Activity Dashboard
- Call Reporting

**Administrative**
- Call Recording
- Reporting & Dashboards
- Call Reporting
- Real-Time Reporting

**Additional Functionality**
- API
- Alerts/Notifications
- Call Transfer
- Data Import/Export
- Call Scripting
- Interaction Tracking
- Collaboration Tools
- Call Monitoring
- Customizable Reports
- Contact Management
- Activity Tracking
- Automatic Call Distribution
- Contact Database
- Chatbot
- Call Center Management
- Performance Management
- Call Tracking
- CRM
- Reporting & Statistics
- Quality Management
- Agent Interface
- Queue Management
- Customer History
- Voice Mail
- Monitoring
- Call List Management
- Chat/Messaging
- Workforce Management
- Campaign Management
- AI Copilot
- Email Management
- Caller ID
- Multi-Channel Communication
- Real-Time Monitoring

**Additional Functionality**
- Chat/Messaging
- Multi-Channel Communication
- Customer History
- Alerts/Notifications
- Real-Time Analytics
- Phone Key Input
- Call Logging
- Customizable Reports
- Real-Time Data
- AI Copilot
- CRM
- Reporting & Statistics
- Activity Tracking
- Live Chat
- Call Scripting
- Contact Database
- Voice Mail
- Voice Customization
- API
- Call Tracking
- SMS Messaging
- Callback Scheduling
- Caller ID
- Predictive Dialer
- Surveys & Feedback
- Auto-Dialer
- Pre-recorded Messages
- Real-Time Notifications
- Multiple Scripts
- Interaction Tracking
- Call Disposition

**Access**
- Software Pairing
- Individual Download

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

**Features**
- Voicemail to Email
- Voicemail to SMS
- File Sharing
- Voice Conferencing
- Video Conferencing
- Conference Transcripts
- Electronic Faxes
- IVR
- Video Call Recording
- Customizable Reports
- Real-Time Reporting
- Meeting Management
- Screen Sharing
- Two-Way Audio & Video
- Virtual Voicemail

**Additional Functionality**
- Live Chat
- Multi-Channel Communication
- Customizable Reports
- Call Tracking
- Automatic Call Distribution
- Real-Time Data
- Purchasing & Receiving
- Employee Directory
- AI Copilot
- Activity Tracking
- Collaboration Tools
- Call Scripting
- Real-Time Reporting
- Call Recording
- Real-Time Analytics
- Virtual Call Center
- Activity Dashboard
- Reporting & Statistics
- CRM
- Auto-Dialer
- Generative AI
- Contact Database
- Call Transfer
- Call Reporting
- Call Logging
- Voice Mail
- Caller ID
- Customizable Caller ID
- Mobile Access
- Callback Scheduling
- IVR
- API
- Interaction Tracking
- Call Routing
- Alerts/Notifications
- Video Conferencing
- Call Conferencing
- Call Disposition
- Predictive Dialer
- Spam Blocker
- On-Demand Recording
- Caller Profiles
- Multiple User Accounts
- VoIP Connection
- Conferencing
- Text to Speech
- Reporting/Analytics
- VoIP
- Call Queues
- Call Screening
- Access Controls/Permissions
- Online Voice Transmission
- Unified Communications
- Voicemail Transcription

**Additional Functionality**
- Trend Analysis
- Generative AI
- Voice Mail
- SSL Security
- Caller ID
- Multi-Channel Communication
- Activity Tracking
- Interaction Tracking
- Alerts/Notifications
- Virtual Backgrounds
- Mobile Access
- Contact Management
- Call Center Management
- Access Controls/Permissions
- Call Tracking
- Call Transfer
- Group Messaging
- Call Recording
- AI Copilot
- Call Monitoring
- Task Management
- SMS Messaging
- Reporting & Statistics
- Activity Dashboard
- Call Routing
- Multi-User Collaboration
- Single Sign On
- Chat/Messaging

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