--- title: Broadvoice Reviews meta_title: 'Broadvoice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 64 reviews by the users' company size, role or industry to find out how Broadvoice works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 64 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Broadvoice Reviews **Vendor:** Broadvoice **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 64 ## About Broadvoice Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.  ## Broadvoice Pros & Cons **What users like:** - Users find Broadvoice **extremely user-friendly** , enjoying its easy app and straightforward interface for seamless communication. (18 reviews) - Users value Broadvoice for its **excellent US-based customer support** , ensuring assistance is readily available when needed. (13 reviews) - Users appreciate the **reliability** of Broadvoice, noting its seamless operation and excellent customer support. (13 reviews) - Users appreciate the **flexibility and convenience** of Broadvoice VoIP services, enhancing communication while working hybrid. (11 reviews) - Users appreciate the **global accessibility** of Broadvoice, enabling seamless communication and collaboration from anywhere. (9 reviews) - Customer Service (9 reviews) - Calling Features (8 reviews) - Affordable (7 reviews) - Easy Communication (7 reviews) - Easy Connection (7 reviews) **What users dislike:** - Users find the **lack of intuitiveness** in Broadvoice, especially with the mobile app and call flow creation, frustrating. (5 reviews) - Users experience **call connectivity issues** occasionally, with calls cutting off or stalling unexpectedly during conversations. (3 reviews) - Users often face **call quality issues** with Broadvoice, including dropped calls and difficulty in understanding conversations. (3 reviews) - Users find the **call tree setup and customer portal complicated** , impacting their overall experience with Broadvoice. (3 reviews) - Users note the **dependency on internet connectivity** for Broadvoice, which can impact call quality and service reliability. (3 reviews) - Users find Broadvoice's **limited features** frustrating, especially with the mobile app and third-party integration needs. (3 reviews) - Long Waiting (3 reviews) - Phone Issues (3 reviews) - Poor Call Quality (3 reviews) - Poor UI Design (3 reviews) ## Broadvoice Reviews ### 1. Intuitive B.O.A.T. Collaboration Channel **Rating:** 4.5/5.0 stars **Reviewed by:** Godspower W. | Senior Well Test Operator , Oil & Energy, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Broadvoice?** I like how it gives us (employees) more flexibility and effective no matter where one of us is. **What do you dislike about Broadvoice?** Right now it stands to be our best,how do I pray they maintain. **What problems is Broadvoice solving and how is that benefiting you?** We are able to access our company's directory. Real-time chats and videos conferencing. ### 2. Cloud Contact Center: Broadvoice Cloud PBX **Rating:** 4.5/5.0 stars **Reviewed by:** Izabelle K. | Private Security Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Broadvoice?** With B-hive mobile app, I can call and text colleagues, customers, relatives and buddies from anywhere. **What do you dislike about Broadvoice?** Video chat require third-party apps integration to fully function. **What problems is Broadvoice solving and how is that benefiting you?** Screen and file sharing. Video conferencing and recording. ### 3. Second-to-none in the field of business communication **Rating:** 5.0/5.0 stars **Reviewed by:** Ed. B. | Senior Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Broadvoice?** Send and receive text messages directly to my desktop Easily see who is available, away or on the phone Place and receive calls directly to my desktop **What do you dislike about Broadvoice?** I have no feature that I dislike about it and for now no missing feature **What problems is Broadvoice solving and how is that benefiting you?** Make business calls and send text messages via my smartphone or computer from any location ### 4. Good experience with all involved **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Broadvoice?** Using one phone for business and personal. Also, the caller can choose the appropriate department when calling the main line saving personnel in the main office a significant amount of time. Lastly, I like the feature of voicemails coming through as an email. That way I don't miss a message. **What do you dislike about Broadvoice?** Setting new users up on the backend. Requires comfort level with technology **What problems is Broadvoice solving and how is that benefiting you?** Same answer as above question on what I like best ### 5. Broadvocie Cloud PBX **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Broadvoice?** They have an app that you can download on your smart phone. I haven't missed a call!! It is truly great. They even have a feature where you are able to get voicemails sent directly to your email. **What do you dislike about Broadvoice?** Someitmes, and I am not sure if it is just me, but clients let us know that they have a hard time understanding us, when using our smartphone. It maybe just a wifi issue. **Recommendations to others considering Broadvoice:** N/A **What problems is Broadvoice solving and how is that benefiting you?** As i mentioned in my first question, I am able to get to all of our clients phone calls because i use my iphone. I feel like Broadvoice helps us stay connected with everyone ### 6. Very reliable and cost saving **Rating:** 4.5/5.0 stars **Reviewed by:** Carol S. | Project coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Broadvoice?** It's very affordable especially for international calls. It's customer service is excellent. It's price is topnotch. Also with it you can easily get voicemail sent directly to your email. **What do you dislike about Broadvoice?** It's an excellent phone system solution so nothing to dislike. **What problems is Broadvoice solving and how is that benefiting you?** It has great price value,great service and support ### 7. Great Service with Superb Support when you need it! **Rating:** 5.0/5.0 stars **Reviewed by:** Masood A. | Snr Director I.T, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Broadvoice?** Customer Support is what they provide when you need it. **What do you dislike about Broadvoice?** Well only the thing what I am a bit concerned is Wait time. **Recommendations to others considering Broadvoice:** Very good service along with a big variety of services and requirments what you might need to be replaced with your current provider. **What problems is Broadvoice solving and how is that benefiting you?** We were using semi-digital lines and moving the Cloud PBX without more than 300 lines over their server. ### 8. Broadvoice customer **Rating:** 4.0/5.0 stars **Reviewed by:** Isaac B. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Broadvoice?** Cost effective solution with the tools and support needed for our business. My rep is always very responsive as we're grown and needed to add. And I can get support on the line quickly to work through issues **What do you dislike about Broadvoice?** Their communicator isn't the easiest to use. We use a different texting service for our clients as it has a little more flexibility. (Archive messages, sort by read vs unread messages etc) **What problems is Broadvoice solving and how is that benefiting you?** Biggest solution for us is cost savings! My other provider was quite a bit more expensive and their site and app was harder to navigate. Broadvoice is priced great and intuitive to use ### 9. What I Know bout Broadvoice Cloud PBX **Rating:** 4.5/5.0 stars **Reviewed by:** Sam N. | SVP, Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2022 **What do you like best about Broadvoice?** Makes it seamless to place international calls and send fax without integrating with external machine. **What do you dislike about Broadvoice?** Mobile application isn't highly customizable and lacks tutorials. **What problems is Broadvoice solving and how is that benefiting you?** Contacting customers and associates from anywhere in global via phone calling. ### 10. simple **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Broadvoice?** plug and go and good customer service !!! **What do you dislike about Broadvoice?** learning the features of the system, transferring a call from one device to another without losing the call **What problems is Broadvoice solving and how is that benefiting you?** saving money is the number reason ### 11. Broadvoice has been cost effective, easy to implement and manage. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Textiles | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2022 **What do you like best about Broadvoice?** The mobile Bee-Hive app has been the most helpful feature of the service for us. **What do you dislike about Broadvoice?** Don't have any complaints. Service has been exceptional since we've implemented. **What problems is Broadvoice solving and how is that benefiting you?** Makes it easy for our staff to work anywhere. BeeHive mobile app has been invaluable to our team. ### 12. BROADVOICE SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2022 **What do you like best about Broadvoice?** THE PARKING SYSTEM FOR ANY CALLS ON HOLD. **What do you dislike about Broadvoice?** WE HAVE NOT HAD ANY ISSUES WITH THE SYSTEM **What problems is Broadvoice solving and how is that benefiting you?** THE EASE OF SENDING A FAX WITHOUT HAVING TO HAVE A SEPARATE MACHINE ### 13. An Excellent Budget Option for a UCAAS phone system. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Broadvoice?** Broadvoice offers many of the features that premium phone companies provide but at a much more affordable cost. The portal is full of features, and their support team does an excellent job at providing help and insight into how you can best utilize their platform. The pricing scheme is straightforward, so you don't have to worry about getting taken advantage of to access functionality critical to your company's operation. Broadvoice's smaller size allows it to give you an onboarding experience that will not keep you up at night during the implementation, and you won't spend hours on the phone waiting to talk to a human, as you would with a number of the "premier" VoIP providers. Call recording, faxing, and records are available at no additional cost. **What do you dislike about Broadvoice?** Broadvoice's administration portal is not very easy to use, and there isn't any visual aid to clarify call flow. Call reporting is very limited, and the system doesn't accurately account for calls transferred between users. Available SMS functionality can only be used by one user per phone number, making it impractical to manage in some cases. There aren't available call queue options unless you upgrade to the premium contact center, which is available at a cost. Many providers offer an in-between option, but Broadvoice does not. **Recommendations to others considering Broadvoice:** Make sure you have somebody willing to spend time learning the administration portal. Lean on Broadvoice support until you are thoroughly comfortable. If you are looking to do something very specific, it can probably be done but figuring out how may be difficult without a call into the Broadvoice support team. **What problems is Broadvoice solving and how is that benefiting you?** Broadvoice has been a great alternative to some of the major UCAAS providers who aren't viable due to costs. Broadvoice allows us to troubleshoot issues quickly through the ability to clone extensions onto other devices and the assistance that is provided by their support team has allowed us to acheive quick resolution for problems that have arisen. ### 14. BroadVoice Keeps getting Better **Rating:** 4.0/5.0 stars **Reviewed by:** Howard P. | President and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **What do you like best about Broadvoice?** While the service does well for phone calls, we're exploring the use of group texting via our business line. Looks very promising as more and more web-sites go to text-based MFA. **What do you dislike about Broadvoice?** It was a slow start and we had some outages a year ago, but those are behind and the system has been solid. **Recommendations to others considering Broadvoice:** It is great value with services that make sense and a price that is unbeatable. **What problems is Broadvoice solving and how is that benefiting you?** We wanted to service that was reasonably priced and allowed us a good mobile app, since we don't work in an office situation. ## Broadvoice Discussions - [What is BroadVoice Cloud PBX used for?](https://www.g2.com/discussions/what-is-broadvoice-cloud-pbx-used-for) - [View Broadvoice pricing details and edition comparison](https://www.g2.com/products/broadvoice-broadvoice/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+16%3A11%3A23+-0500&secure%5Bsession_id%5D=a277e2cc-6205-4fa2-bb92-6655e2d4ae96&secure%5Btoken%5D=e6875e5cb7aca5b5c72404baa2d8942a2c2c3c1feea3eb480de3d18680252c10&format=llm_user) ## Broadvoice Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Broadvoice Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,578 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,387 reviews)