--- title: Broadvoice Reviews meta\_title: 'Broadvoice Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 64 reviews by the users' company size, role or industry to find out how Broadvoice works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 64 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Broadvoice Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Broadvoice **extremely user-friendly** , enjoying its easy app and straightforward interface for seamless communication. [(18 mentions)](https://www.g2.com/products/broadvoice-broadvoice/reviews?filters%5Bsentiment_snippet%5D=1306372&qs=pros-and-cons#reviews) Users value Broadvoice for its **excellent US-based customer support** , ensuring assistance is readily available when needed. [(13 mentions)](https://www.g2.com/products/broadvoice-broadvoice/reviews?filters%5Bsentiment_snippet%5D=1305648&qs=pros-and-cons#reviews) Users appreciate the **reliability** of Broadvoice, noting its seamless operation and excellent customer support. [(13 mentions)](https://www.g2.com/products/broadvoice-broadvoice/reviews?filters%5Bsentiment_snippet%5D=1306388&qs=pros-and-cons#reviews) Users appreciate the **flexibility and convenience** of Broadvoice VoIP services, enhancing communication while working hybrid. [(11 mentions)](https://www.g2.com/products/broadvoice-broadvoice/reviews?filters%5Bsentiment_snippet%5D=1306094&qs=pros-and-cons#reviews) Users appreciate the **global accessibility** of Broadvoice, enabling seamless communication and collaboration from anywhere. [(9 mentions)](https://www.g2.com/products/broadvoice-broadvoice/reviews?filters%5Bsentiment_snippet%5D=2043344&qs=pros-and-cons#reviews) Users find the **lack of intuitiveness** in Broadvoice, especially with the mobile app and call flow creation, frustrating. [(5 mentions)](https://www.g2.com/products/broadvoice-broadvoice/reviews?filters%5Bsentiment_snippet%5D=1306603&qs=pros-and-cons#reviews) Users experience **call connectivity issues** occasionally, with calls cutting off or stalling unexpectedly during conversations. [(3 mentions)](https://www.g2.com/products/broadvoice-broadvoice/reviews?filters%5Bsentiment_snippet%5D=1306073&qs=pros-and-cons#reviews) Users often face **call quality issues** with Broadvoice, including dropped calls and difficulty in understanding conversations. [(3 mentions)](https://www.g2.com/products/broadvoice-broadvoice/reviews?filters%5Bsentiment_snippet%5D=1305801&qs=pros-and-cons#reviews) Users find the **call tree setup and customer portal complicated** , impacting their overall experience with Broadvoice. [(3 mentions)](https://www.g2.com/products/broadvoice-broadvoice/reviews?filters%5Bsentiment_snippet%5D=1306355&qs=pros-and-cons#reviews) Users note the **dependency on internet connectivity** for Broadvoice, which can impact call quality and service reliability. [(3 mentions)](https://www.g2.com/products/broadvoice-broadvoice/reviews?filters%5Bsentiment_snippet%5D=1306005&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Broadvoice ##### 1. Ease of Use Users find Broadvoice **extremely user-friendly** , enjoying its easy app and straightforward interface for seamless communication. [ See 18 mentions ](https://www.g2.com/products/broadvoice-broadvoice/reviews?filters%5Bsentiment_snippet%5D=1306372&qs=pros-and-cons#reviews) See Related User Reviews ![Carlton W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlton W.") CW Carlton W. Mid-Market (51-1000 emp.) 4.5/5 "Broadvoice Enhances Mobility with Reliable VoIP" What do you like about Broadvoice? I like that Broadvoice is easy to use. We have non-technical staff so easy of use is important. I use the VoIP system to make and receive phone calls, ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Service Made for Everyone" What do you like about Broadvoice? Broadvoice is user-friendly with little to no learning curve. Using the B-hive Mobile app alongside Broadvoice truly brings an added layer of convenie ##### 2. Customer Support Users value Broadvoice for its **excellent US-based customer support** , ensuring assistance is readily available when needed. [ See 13 mentions ](https://www.g2.com/products/broadvoice-broadvoice/reviews?filters%5Bsentiment_snippet%5D=1305648&qs=pros-and-cons#reviews) See Related User Reviews ![Mathew B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mathew B.") MB Mathew B. Small-Business (50 or fewer emp.) 5.0/5 "Great Customer Service and Fluent Call Handling" What do you like about Broadvoice? I really appreciate Broadvoice’s great customer service. Their support team is always ready to help out whenever we encounter any issues, which has be ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Service Made for Everyone" What do you like about Broadvoice? Broadvoice is user-friendly with little to no learning curve. Using the B-hive Mobile app alongside Broadvoice truly brings an added layer of convenie ##### 3. Reliability Users appreciate the **reliability** of Broadvoice, noting its seamless operation and excellent customer support. [ See 13 mentions ](https://www.g2.com/products/broadvoice-broadvoice/reviews?filters%5Bsentiment_snippet%5D=1306388&qs=pros-and-cons#reviews) See Related User Reviews ![Mathew B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mathew B.") MB Mathew B. Small-Business (50 or fewer emp.) 5.0/5 "Great Customer Service and Fluent Call Handling" What do you like about Broadvoice? I really appreciate Broadvoice’s great customer service. Their support team is always ready to help out whenever we encounter any issues, which has be JT Jeff T. Small-Business (50 or fewer emp.) 5.0/5 "A Tremendous Value-Add For Both Internal Users and Clients" What do you like about Broadvoice? I love the flexibility of use between handset and smart phone app where I don't lose any functionality! The ability for our team to function via app a ##### 4. VoIP Services Users appreciate the **flexibility and convenience** of Broadvoice VoIP services, enhancing communication while working hybrid. [ See 11 mentions ](https://www.g2.com/products/broadvoice-broadvoice/reviews?filters%5Bsentiment_snippet%5D=1306094&qs=pros-and-cons#reviews) See Related User Reviews ![Carlton W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlton W.") CW Carlton W. Mid-Market (51-1000 emp.) 4.5/5 "Broadvoice Enhances Mobility with Reliable VoIP" What do you like about Broadvoice? I like that Broadvoice is easy to use. We have non-technical staff so easy of use is important. I use the VoIP system to make and receive phone calls, SR Summer R. Small-Business (50 or fewer emp.) 4.0/5 "Helps with business beyond just a phone call." What do you like about Broadvoice? I like when I'm working hybrid that I can answer my phone anywhere. I don't have to have co-worker extensions memorized, but I can just transfer the ##### 5. Accessibility Users appreciate the **global accessibility** of Broadvoice, enabling seamless communication and collaboration from anywhere. [ See 9 mentions ](https://www.g2.com/products/broadvoice-broadvoice/reviews?filters%5Bsentiment_snippet%5D=2043344&qs=pros-and-cons#reviews) See Related User Reviews JT Jeff T. Small-Business (50 or fewer emp.) 5.0/5 "A Tremendous Value-Add For Both Internal Users and Clients" What do you like about Broadvoice? I love the flexibility of use between handset and smart phone app where I don't lose any functionality! The ability for our team to function via app a ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM David M. Enterprise (\> 1000 emp.) 5.0/5 "Broadvoice has been very quick to respond to our needs." What do you like about Broadvoice? Friendly and knowable people, and easy to reach. ### 5 Cons or Disadvantages of Broadvoice ##### 1. Lack of Intuitiveness Users find the **lack of intuitiveness** in Broadvoice, especially with the mobile app and call flow creation, frustrating. [ See 5 mentions ](https://www.g2.com/products/broadvoice-broadvoice/reviews?filters%5Bsentiment_snippet%5D=1306603&qs=pros-and-cons#reviews) See Related User Reviews ![Carlton W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlton W.") CW Carlton W. Mid-Market (51-1000 emp.) 4.5/5 "Broadvoice Enhances Mobility with Reliable VoIP" What do you dislike about Broadvoice? Sometimes I have an issue with the mobile app—sometimes my phone will ring once, and then I miss the call. There is a small learning curve when creati ![Mathew B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mathew B.") MB Mathew B. Small-Business (50 or fewer emp.) 5.0/5 "Great Customer Service and Fluent Call Handling" What do you dislike about Broadvoice? I dont ##### 2. Call Connectivity Issues Users experience **call connectivity issues** occasionally, with calls cutting off or stalling unexpectedly during conversations. [ See 3 mentions ](https://www.g2.com/products/broadvoice-broadvoice/reviews?filters%5Bsentiment_snippet%5D=1306073&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Service Made for Everyone" What do you dislike about Broadvoice? The quality of calls is generally up to par and clear, however, once in a while there will be a few calls where they get cut off or are not the best q DT Debbie T. Small-Business (50 or fewer emp.) 4.0/5 "Great Technical Support to Assist You With the Transition" What do you dislike about Broadvoice? The only dislike I have is that the phone line seems to "stall" after around 3 minutes of usage. It cuts out for about 2 seconds and then comes right ##### 3. Call Issues Users often face **call quality issues** with Broadvoice, including dropped calls and difficulty in understanding conversations. [ See 3 mentions ](https://www.g2.com/products/broadvoice-broadvoice/reviews?filters%5Bsentiment_snippet%5D=1305801&qs=pros-and-cons#reviews) See Related User Reviews ![Carlton W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlton W.") CW Carlton W. Mid-Market (51-1000 emp.) 4.5/5 "Broadvoice Enhances Mobility with Reliable VoIP" What do you dislike about Broadvoice? Sometimes I have an issue with the mobile app—sometimes my phone will ring once, and then I miss the call. There is a small learning curve when creati ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 2.0/5 "Neutral Experience" What do you dislike about Broadvoice? We had issues with call quality-- a lot of calls would cut out intermitently, and sounded 'choppy'. On many occassions we received feedback that it w ##### 4. Complex Processes Users find the **call tree setup and customer portal complicated** , impacting their overall experience with Broadvoice. [ See 3 mentions ](https://www.g2.com/products/broadvoice-broadvoice/reviews?filters%5Bsentiment_snippet%5D=1306355&qs=pros-and-cons#reviews) See Related User Reviews ![Mathew B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mathew B.") MB Mathew B. Small-Business (50 or fewer emp.) 5.0/5 "Great Customer Service and Fluent Call Handling" What do you dislike about Broadvoice? I dont SR Summer R. Small-Business (50 or fewer emp.) 4.0/5 "Helps with business beyond just a phone call." What do you dislike about Broadvoice? Their call tree set up and customer portal aren't the most user friendly. ##### 5. Internet Dependency Users note the **dependency on internet connectivity** for Broadvoice, which can impact call quality and service reliability. [ See 3 mentions ](https://www.g2.com/products/broadvoice-broadvoice/reviews?filters%5Bsentiment_snippet%5D=1306005&qs=pros-and-cons#reviews) See Related User Reviews ![Michael D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael D.") MD Michael D. Small-Business (50 or fewer emp.) 5.0/5 "Broadvoice Cloud PBX" What do you dislike about Broadvoice? While Broadvoice Cloud PBX has proven to be excellent, I recommend thoroughly evaluating your network and internet provider during the discovery phase ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 2.0/5 "Neutral Experience" What do you dislike about Broadvoice? We had issues with call quality-- a lot of calls would cut out intermitently, and sounded 'choppy'. On many occassions we received feedback that it w ## Top-Rated Alternatives [ ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect") GoTo Connect 4.4/5(1,415) ](https://www.g2.com/products/goto-connect/reviews) [ ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") Nextiva 4.5/5(3,619) ](https://www.g2.com/products/nextiva/reviews) [ ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") RingEX 4.2/5(1,427) ](https://www.g2.com/products/ringex/reviews) [ View All Alternatives ](https://www.g2.com/products/broadvoice-broadvoice/competitors/alternatives) ![Carlton W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlton W.") CW Carlton W. IT Manager Mid-Market (51-1000 emp.) 5/20/2022 "Broadvoice Enhances Mobility with Reliable VoIP" 4.5/5 What do you like best about Broadvoice? I like that Broadvoice is easy to use. We have non-technical staff so easy of use is important. I use the VoIP system to make and receive phone calls, and I also appreciate the texting feature. I like the Broadvoice application on my phone because I can make and receive calls while mobile. Review collected by and hosted on G2.com. What do you dislike about Broadvoice? Sometimes I have an issue with the mobile app—sometimes my phone will ring once, and then I miss the call. There is a small learning curve when creating call flows, but the Broadvoice staff helped us through that. Review collected by and hosted on G2.com. What problems is Broadvoice solving and how is that benefiting you? Broadvoice allows my staff to be mobile, enabling them to work from home or on the road. I also use the VoIP system for making and receiving calls as well as the texting feature, providing flexibility and ease while mobile. Review collected by and hosted on G2.com. Show More 12/19/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Mathew B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mathew B.") MB Mathew B. Assistant Administrator Small-Business (50 or fewer emp.) 3/28/2025 "Great Customer Service and Fluent Call Handling" 5/5 What do you like best about Broadvoice? I really appreciate Broadvoice’s great customer service. Their support team is always ready to help out whenever we encounter any issues, which has been invaluable in ensuring our operations run smoothly. I also find their call handling services robust and fluent, greatly assisting in receiving and transferring calls efficiently. This level of performance from Broadvoice has been crucial for our office's phone system, allowing seamless communication and contributing to an overall positive experience. I am so satisfied with Broadvoice that I would highly recommend it to others, as evidenced by my willingness to rate it a perfect 10 for recommending to friends or colleagues. Review collected by and hosted on G2.com. What do you dislike about Broadvoice? I dont Review collected by and hosted on G2.com. What problems is Broadvoice solving and how is that benefiting you? I use Broadvoice for office phone tasks like receiving and transferring calls. The reliable customer service and effective call handling resolve issues swiftly. Review collected by and hosted on G2.com. Show More 11/18/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite JT Jeff T. Senior Pastor Small-Business (50 or fewer emp.) 10/1/2025 "A Tremendous Value-Add For Both Internal Users and Clients" 5/5 What do you like best about Broadvoice? I love the flexibility of use between handset and smart phone app where I don't lose any functionality! The ability for our team to function via app as though we were in the office combined with the public-facing stability of functioning "in-office" provides both team and client value very efficiently! Review collected by and hosted on G2.com. What do you dislike about Broadvoice? The functionality of the app remotely can sometimes be disrupted by settings unknown to the user on their specific smartphones. A Broadvoice-specific set up with settings that universally avoid this would be greatly appreciated...if possible! Review collected by and hosted on G2.com. What problems is Broadvoice solving and how is that benefiting you? As an organization we are not tied to our office for voice communication with our constituents. The web interface along with the smart phone app allow us to be accessible wherever and whenever! Review collected by and hosted on G2.com. Show More 10/31/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 4/29/2025 "Service Made for Everyone" 4.5/5 What do you like best about Broadvoice? Broadvoice is user-friendly with little to no learning curve. Using the B-hive Mobile app alongside Broadvoice truly brings an added layer of convenience that allows me to pick up the calls anywhere, considering I work hybrid. Their customer support is nothing but resourceful, attentive, and friendly. Review collected by and hosted on G2.com. What do you dislike about Broadvoice? The quality of calls is generally up to par and clear, however, once in a while there will be a few calls where they get cut off or are not the best quality. Review collected by and hosted on G2.com. What problems is Broadvoice solving and how is that benefiting you? General contact support and flexibility of picking up calls at any location with the B-hive mobile app. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite RL Ryan L. Owner Small-Business (50 or fewer emp.) 10/18/2024 "Broadvoice Auto Renews Contracts without notice. Read your contract carefully." 0/5 What do you like best about Broadvoice? Call quality is very clear. I've had no audio issues. Review collected by and hosted on G2.com. What do you dislike about Broadvoice? I signed a 1 year agreement in 2021. My sales advisor tried to have me sign a 3 year but I hate long contracts. She then said OK this agreement is for one year. I read it and signed. Fast forward to today. I'd like to change my account subscription tier. Except I'm told I can't, I'm under contract until mid 2025. I requested the signed contract. They sent me my original contract but said oh but all contracts auto renew annually. So long story shorter, you can't work with Broadvoice and not be under a contract. Whatever you sign up for means nothing. They will continue to auto sign subsequent annual contracts. I'm already discussing with my legal counsel because my business structure is changing and I'm stuck with this provider unil June 2025. Advice: Sign nothing until your business attorney vets the contract. I'm a small self employed business and if I paid an attorney to comb this contract, I could have likely avoided this. I didn't think I needed an attorney to sign something as simple as a 1 year phone contract. Boy was I wrong. It's turned into a multi-year contract I'm supposed to buy my way out of or write a letter 30 days prior to renew date. Other providers aren't like this. I can't write them a letter right now and say "Don't renew this contract in June of 2025." They said I have to wait until 30 days prior to the contract end. I've also discovered that the contract I signed may be illegal in my state of Wisconsin. We have laws here that protect businesses and individuals from contracts that auto renew without notice. Broadvoice has not been contacting me before my renewal date like the Wisconsin state law says they need to. They just auto renew the contract without any notice on the day I opened my account in 2021. Avoid Broadvoice unless you want to be a client forever. Technically, the sound quality was clear. I haven't been able to get notifications to work for years. I'm using iOS. It shows a bage number that reflects the number of calls received but won't notify you for waiting voicemails. At this point, I'm just forwarding all my calls to a cell line until I can get away from Broadvoice. Review collected by and hosted on G2.com. What problems is Broadvoice solving and how is that benefiting you? Business phone, sms Review collected by and hosted on G2.com. Show More Response from Kimberly Way of Broadvoice [Editedit](https://www.g2.com/survey_responses/broadvoice-review-10388100/official_response/edit) Dear Ryan, Thank you for sharing your thoughts about your experience with our service. We genuinely value your feedback, and we’d like to clarify some points that you addressed. First, regarding our auto-renewal policy, our Master Services Agreement (MSA) that we provide all our customers includes a clear provision that all annual contract subscriptions, including yours, will automatically renew for a subsequent one year at the same rate. This language was in your Agreement at the time of activation and is aligned with Auto-Renewal laws that disclose these terms at the start of the contract. Rest assured, we are committed to providing transparency and compliance in all our customer agreements and will discuss this further to assist you with any requested changes and to prevent any confusion. We understand you’re considering a change to your subscription, and we’d be happy to discuss available options that best meet your needs. We greatly value your loyalty and satisfaction and will make every effort to ensure you continue to enjoy our services. Lastly, we’re pleased to hear you’re satisfied with the quality of the calls. If you’re experiencing any technical issues, we are here to help. Please provide your contact information or feel free to reach out to us directly so we can troubleshoot any challenges you’re facing and resolve them promptly. We look forward to assisting you and ensuring your experience with us remains positive. Please let us know if you would like to discuss this further. The Broadvoice Team 10/25/2024 Current UserValidated ReviewerSource: Organic ![Launa Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Launa Z.") LZ Launa Z. Receptionist Insurance Small-Business (50 or fewer emp.) 4/3/2025 "Great Service & Equipment!" 5/5 What do you like best about Broadvoice? What I like most about Broadvoice is the ease of use, and of course the EXCELLENT customer service! I use it every single day! Review collected by and hosted on G2.com. What do you dislike about Broadvoice? I have not encountered any downside to using Broadvoice. Review collected by and hosted on G2.com. What problems is Broadvoice solving and how is that benefiting you? Without Broadvoice I would have no way to contact customers, which is a VITAL part of our business. Review collected by and hosted on G2.com. Show More 4/10/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite SR Summer R. Service Dispatch Manager Small-Business (50 or fewer emp.) 3/28/2025 "Helps with business beyond just a phone call." 4/5 What do you like best about Broadvoice? I like when I'm working hybrid that I can answer my phone anywhere. I don't have to have co-worker extensions memorized, but I can just transfer the call. I'm able to text clients. Review collected by and hosted on G2.com. What do you dislike about Broadvoice? Their call tree set up and customer portal aren't the most user friendly. Review collected by and hosted on G2.com. What problems is Broadvoice solving and how is that benefiting you? Ease of use when being able to answer the phone anywhere. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Brad Balgemann I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad Balgemann I.") BI Brad Balgemann I. Fleet Manager Mid-Market (51-1000 emp.) 4/1/2025 "Great Customer Support" 5/5 What do you like best about Broadvoice? The technical support I receive is amazing and I get the answers I need quickly and easily. Review collected by and hosted on G2.com. What do you dislike about Broadvoice? I would like to be able to take care of the requests myself, but the system is not user friendly enough. Review collected by and hosted on G2.com. What problems is Broadvoice solving and how is that benefiting you? I struggle with adding and removing lines/users from the system, but the support I receive helps. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite CP Cynthia P. Practice Manager Mid-Market (51-1000 emp.) 3/28/2025 "Great Progam - Ease of Use" 5/5 What do you like best about Broadvoice? Being able to have control in the moment to make changes to settings for things. Ease of use and connectivity with an app for other to use the service as well when not in the office via their personal cell phone. Review collected by and hosted on G2.com. What do you dislike about Broadvoice? Wish there were one button that would reset all of the phones versus having to go to each one to do it. Review collected by and hosted on G2.com. What problems is Broadvoice solving and how is that benefiting you? Currently no problems... things work so well with Broadvoice that we no longer have any issues with our phones or any of that. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM David M. Director of Communications Enterprise (\> 1000 emp.) 3/31/2025 "Broadvoice has been very quick to respond to our needs." 5/5 What do you like best about Broadvoice? Friendly and knowable people, and easy to reach. Review collected by and hosted on G2.com. What do you dislike about Broadvoice? Phone Return practices, sometimes takes longer than it should. Review collected by and hosted on G2.com. What problems is Broadvoice solving and how is that benefiting you? Broadvoice is solving the rising cost of copper. The pricing is awesome and their portal is great as well. Review collected by and hosted on G2.com. 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