Brightpearl Reviews & Product Details

Pineapple Island use Brightpearl to streamline our business, specifically for stock management across all website channels, and it successfully solves stock issues by keeping everything in one place. We find it easy to use and easy to understand for new staff. The initial setup was easy, and we received comprehensive training throughout, which was very helpful. Review collected by and hosted on G2.com.

Some parts of the system are outdated and there are restrictions in the amount of products you can add to a single order. Review collected by and hosted on G2.com.

The flexibility to customise the system to suit our needs through different custom fields and filtered views. Review collected by and hosted on G2.com.

Automation is limited to sales order triggers only. Would be great if we could also set up automations relating to customers, purchases, credits, inventory etc. Review collected by and hosted on G2.com.

Brightpearl by Sage has proven to be a dependable solution for handling our daily operations. It streamlines the management of inventory, orders, and accounting, allowing us to save time and minimize manual tasks. Review collected by and hosted on G2.com.

It requires some initial setup to ensure everything is properly aligned, but once that's done, it offers clear visibility across our business and helps support our continued growth. Review collected by and hosted on G2.com.

Lots of optional apps to increase functionality Review collected by and hosted on G2.com.

Doesnt cope well with manufacturing options Review collected by and hosted on G2.com.

Brightpearl offers a strong all-in-one platform for inventory, order, and customer management, which helps us streamline operations across sales channels. The real-time syncing between inventory and orders is especially helpful for avoiding overselling and managing pre-orders effectively. The reporting tools also give us a clear view of performance across the business, and the system integrates well with our ecommerce platforms. Review collected by and hosted on G2.com.

Some workflows (like handling returns or splitting orders) require automation to be setup, which in itself is easy to do if you understand the rule setup process. We’ve experienced occasional delays in syncing with third-party platforms, which has impacted customer communications, however, it's more than likely this was the Ecom Platform we are led to believe. Review collected by and hosted on G2.com.

Brightpearl has really simplified how we manage our business. Everything — from orders and inventory to shipping and reporting — is all in one place, and it saves us so much time. I especially like how it syncs in real time with our sales channels, so we don’t worry about overselling. The reporting is clear and helps us quickly see how the business is doing. Review collected by and hosted on G2.com.

The setup took a bit of effort at first, and sometimes it feels like there could be more integrations available. But once everything was running, it’s been very reliable. Review collected by and hosted on G2.com.

The implementation support was fantastic — the onboarding team was responsive and made setup seamless. Once running, Brightpearl does a great job of centralising operations, including inventory, order management, and accounting.

A big plus for us is the ability to add and manage multiple sales channels within a single account, making it easy to scale across different stores or regions without adding system complexity. Review collected by and hosted on G2.com.

The platform feels dated, and it’s clear that product innovation has slowed — updates are infrequent, and several limitations still exist.

For example, landed cost data isn’t accessible, which blocks proper forecasting with tools like Inventory Planner. The order edit feature introduces accounting issues, as changes don’t create proper audit trails or sales credits.

On top of that, if you need more advanced features, you're often forced to pay for third-party apps or build custom integrations(like better product creating integration from Shopify to Bright Pearl). Occasional bugs and slowdowns slightly reduce system reliability. Review collected by and hosted on G2.com.

Brightpearl has been a transformative asset for our business operations. Its robust automation tools have significantly streamlined our workflows, from order processing to inventory management, allowing us to focus more on growth and customer satisfaction. The intuitive interface and seamless integration with platforms like Shopify have made multichannel selling effortless

The real-time inventory tracking across multiple warehouses ensures accuracy and efficiency, reducing errors and saving valuable time . Additionally, the comprehensive reporting features provide insightful analytics that aid in strategic decision-making Review collected by and hosted on G2.com.

Not a "dislike" but we learned during the process, the importance of clearly understanding the roles of Brightpearl’s support team versus the development partner handling our 3PL integration. Brightpearl outsources this part, so aligning expectations early on is key. That said, both teams were responsive and helpful, and once we got clarity, everything moved smoothly. It didn’t affect our overall experience—just something to keep in mind for others going through a similar setup. Review collected by and hosted on G2.com.

Its easy to use with all information is in one place whether it be products/inventory, sales order status, financial & sales reports, customers/suppliers, support tickets etc. I find this particularly helpful when travelling as I can, in a couple of clicks, check on the status of the business. I rarely go into our Shopify account as the integration is so good. After 11 years with Brightpearl, I can't imagine being without it. Review collected by and hosted on G2.com.

There are just 2 niggles I have concerning dates when running reports. The first is that it defaults to the year 2000. Then you can only select as far as 2020 and another screen is required to select 2025. Why doesn't it default to the current year and those wanting previous years can select those!

I do wish there was a preset for 7-days Mon to Sun (maybe by week number). I would think this so helpful in retail. Review collected by and hosted on G2.com.

The interface is miles better than the competition which makes training new staff a breeze and making sense of complex situation far easier than I have found form alternative platforms. Review collected by and hosted on G2.com.

The lack of pricing transparency. It would be nice if they published something. Review collected by and hosted on G2.com.