Brightpearl Reviews & Product Details

Brightpearl is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your sales orders, fulfillment, inventory management, accounting, reporting and planning, warehouse management, replenishment and more. Designed specifically for retail business models, Brightpearl is built to reliably handle peak trading, integrates with the full retail tech ecosystem, is omnichannel-native, is the system of record for key trading data, provides real-time trading insights and is automated so you can stay in control and manage by exception.

Seller

Sage Software

Discussions

Brightpearl Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Sage Retail

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

17 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 97 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Brightpearl Integrations

(8)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

Andrew C.

Owner

Small-Business (50 or fewer emp.)

4/13/2023

"How did we manage our stock before Brightpearl???"

5/5

What do you like best about Brightpearl?

We've been with Brightpearl (BP) for many years. Before BP we knew our stock very well, but being with BP took us to a whole new level. Having very accurate stock levels, as well as much more efficient ordering, leads to being able to offer a better customer service experience and helps boost turnover. Joining BP was one of the best business decisions I ever made. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Nothing negative springs to mind. Please do not go down the route of automating support. It is great to be able to actually speak to someone on the very rare occasions that one needs help. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

edit

Hi there Andrew,

Thank you so much for sparing the time to review us, we really appreciate the feedback!

It's great to hear how well you've been able to stay on your inventory and order management since adopting Brightpearl and it's impact on your customer service and turnover is wonderful to learn too.

We really appreciate you affirming that joining us was one of the best business decisions you ever made - we look forward to seeing you go from strength to strength in the years to come!

Thank you again,

Tom (Brightpearl by Sage)

Stanislav P.

Small-Business (50 or fewer emp.)

6/13/2023

"Great ERP to run an ecommerce business"

5/5

What do you like best about Brightpearl?

I’ve been using Brightpearl ERP since the mid-2014 at my online store Alisa.ua. It’s a great SAAS ERP for e-commerce that literally changed everything about how we do things and significantly improved our processes. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

I'd like to see better CRM reporting. However, this can be achieved with 3rd party integrations. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

edit

Hi there Stanislav,

Thank you so much for your review, we love hearing from our customers - especially those who have been with us for almost 10 years!

It's great to hear that using Brightpearl has had such a huge positive impact on across your business, long may it continue, and likewise our partnership with you.

Picking up on your comment about our CRM reporting, we'd love to understand more about it, so please let us know what aspects you'd like to see improved.

Thank you again,

Tom (Brightpearl by Sage)

Nick M.

eCommerce Manager

Small-Business (50 or fewer emp.)

1/12/2023

"Great system for order and shipment handling!"

5/5

What do you like best about Brightpearl?

We use Brightpearl to handle our order and shipment process, and it does this very well. We use their Automation engine heavily to remove a lot of tasks that take humans a long time. We also had a really great Implementation Consultant Nicholas Woodley who made the transition to Brightpearl seamless and pain-free. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

There's not a lot to dislike. We primarily use the order and shipment management system, and it's very robust. Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

Until Brightpearl implementation our order process was highly manual. It was eating up a ton of time by humans when it should have been done by computer. Now that Brightpearl handles all those tasks we can use humans to do things humans should do. It will allow us so scale our online operations easily and with very little extra work load. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

edit

Hi Nick,

Thank you very much for your feedback, we love hearing from our customers!

It's great to hear so well Brightpearl is meeting your needs, especially the automating of your ordering and shipping processes.

It's also wonderful to read about your great implementation experience with Nicholas. It's so nice to hear and I'm sure will be really valuable for other e-commerce businesses evaluating us to read too. I'll be sure to pass your comments on to him.

Thank you again,

Tom (Brightpearl by Sage)

Terry D.

Small-Business (50 or fewer emp.)

4/18/2023

"NOT JUST E COMMERCE"

5/5

What do you like best about Brightpearl?

The work flow makes perfect sense with clone sales orders from purchase orders. We have built 2 connecting API'S that work seamlessly and have given us electronic pod's with our drivers. Worth pointing out - we do not sell via any e commerce or website, we are direct distributor to end user companies, I have been in this industry for 40 years and BP works very very well in our space. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

I would like BP to eventually adopt the Sage financials, obviously with no additional cost would be ideal. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

edit

Hi there Terry,

It's great to hear that through our open API you've been able to custom-fit Brightpearl to your needs. We designed it just to fit bespoke use cases like yours so it's great to hear that you've tailor-made it to your needs.

On the subject of Sage financials, we have launched our Sage Intacct connector in the US, stay tuned for news on the UK!

Thank you again,

Tom (Brightpearl by Sage)

Verified User in Retail

Small-Business (50 or fewer emp.)

7/1/2022

"Perfect Omnichannel Management System"

4.5/5

What do you like best about Brightpearl?

The easy ability to set up integrations with key channels easily such as Amazon and Shopify. We manage multiple channels and having a single platform to review all customer orders and transactions is a great resource. Of course, this is also great for inventory management. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

The platform can get quite messy and having integrations with a lot of channels means things can get complicated as not everything is set up the same way. This can be down to the way it is set up on the user end however and perhaps increased knowledge for complex setups would be good! Review collected by and hosted on G2.com.

Recommendations to others considering Brightpearl:

Ensure you have an in-depth understanding of how Brightpearl is integrated and works with all of your channels. Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

Managing multiple channels at once, having a central place for managing customer orders, and maintaining accurate control of inventory movements and stock levels as we sell in different markets across different channels. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

edit

Hi there,

Thank you so much for your review, we love hearing from our customers!

I'm really pleased to hear that you found it so simple to set up your sales channels across all your markets on Brightpearl, and that you're finding order and inventory management easy too.

Picking up on your point on all your channels feeling messy, we can definitely help you organize these - I can't see your details on here for us to follow-up with you directly, so please reach out to our support team and we'll get them organized for you.

Thank you again,

Tom (Brightpearl)

Verified User in Cosmetics

Small-Business (50 or fewer emp.)

7/13/2022

"Great system for internet sellers"

5/5

What do you like best about Brightpearl?

I have been using Brightpearl for the past 10 years which is a sign I am a very happy customer. We find it very user friendly, convenient for the entire team to access data and work on relevant processes and we like the fact it is totally integrated so no systems issues. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

I don't have any dislikes. I have some feature requests which I have shared with Brightpearl and they are working on including batch traceability. I also would love fractional units of measurement. Review collected by and hosted on G2.com.

Recommendations to others considering Brightpearl:

This is a great system for other merchants who purchase finished goods and sell them multi channel Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

It is our central ERP system so it solves a lot of problems for us. It helps us be more agile and reduce order processing costs and time, keep track of stock and customers and see our financial position. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

edit

Hi there,

Thank you so much for your review, we really appreciate it - especially from one of customers who has been with us for so long!

It's great to hear that you're so happy using Brightpearl and how user friendly, convenient, and how well it integrates with all your systems.

We appreciate your feature requests too - we're reviewing those as I type! :)

Thank you again, here's to another 10 years!

Tom (Brightpearl)

Nadia I.

Product Lifecycle Management Coordinator

Small-Business (50 or fewer emp.)

2/17/2022

"New BrightPearl User"

3.5/5

What do you like best about Brightpearl?

I like that we can make mass updates to product management by spreadsheet. This feature gives our company the flexibility to quickly update large amounts of data. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

The downside to using BrightPearl is not having the ability to export complete products lists. For example, season, supplier, category, and subcategory are items that don't export into the product list report. I have to filter and export multiple reports and merge to get a complete picture. Review collected by and hosted on G2.com.

Recommendations to others considering Brightpearl:

If you consider getting BrightPearl, make sure you have a checklist of what you need this system to achieve. I don't think that our company is using the system's full capabilities. This recommendation is more from the planning side, than the systems side. Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

BrightPearl is helping us track production styles for inventory and purchasing purposes. Tracking this information here gives us the ability to tie accounting information to that style. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

edit

Hi Nadia,

Thank you so much for taking the time out to review us, we love hearing from our customers!

It's great that you're getting on so well with tracking your product styles to benefit your purchasing and accounting teams.

On the extra steps regarding exporting of product lists you raise, this is really valuable feedback so thank you for raising it. I'll feed this back to our Product team as they will appreciate it too. In the interim, depending on the frequency and speed you need them, our Support team are able to create mass exports on-demand so please reach out to them if this would be of value.

Thanks again for your review, and for being a Brightpearl customer!

Tom (Brightpearl)

Emily J.

Product Manager

Mid-Market (51-1000 emp.)

12/14/2021

"It Has Everything!"

5/5

What do you like best about Brightpearl?

Brightpearl can be as easy or complicated as you need it to be. It has every function to track your business flawlessly, some that we don't even necessarily use. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

At first, it was just getting to know the platform. With as many features that it offers, it's easy to make mistakes until you thoroughly understand each step a single process may take. Review collected by and hosted on G2.com.

Recommendations to others considering Brightpearl:

Take your time learning all features to be the most efficient using this platform. Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

Brightpearl has helped us tremendously to keep track of products across all three platforms that we sell on. We can move inventory from warehouse to warehouse with ease. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

edit

Hi there Emily,

Thank you so much for your review - it's fantastic to hear you're getting on so well with Brightpearl. Especially being able to keep on top of your inventory across your brands!

Being built for retail, and retailers being so diverse in terms of their needs, our feature set is large. However that's why we put so much into our training so you're ready to hit the ground when you go live. From our fixed price implementation, expansive Help Centre documentation, and on-demand learning through our Brightpearl Training platform, it's important that we have you covered.

Thank you again,

Tom (Brightpearl)

Nicki C.

Head of Products

4/26/2022

"Would recommend"

5/5

What do you like best about Brightpearl?

Brightpearl is easy to use and has good functionality. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

The only downside I've found is revenue reporting on products sold both in bundles and individual items. Revenue received on bundled products is not attributed to the individual product components so there is manual work involved to get to the figures required. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

edit

Hi Nikki,

Thank you so much for your review, we love receiving feedback from our customers!

I'm really pleased you find Brightpearl easy to use and our functionality meets the majority of your business goals. It's particularly great to hear that you're fulfilling orders swiftly by actioning the exceptions rather than each order.

On your comment on revenue reporting, have you raised this with your Success team or Brightpearl Support? I'll do this for you and get them to follow-up with you directly.

Thank you again,

Tom (Brightpearl)

Verified User in Retail

Small-Business (50 or fewer emp.)

6/7/2022

"Brightpearl are good. I would recommend them."

4.5/5

What do you like best about Brightpearl?

Speed, Accuracy, Automation, knowledgeable Support Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Can be a bit temperamental the bigger the company gets Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

edit

Hi there,

Thank you very much for taking the time out to review us, we really appreciate it!

It's fantastic to hear that Brightpearl is benefiting your business in so many ways, effectively managing and automating your orders, inventory, and channels. It's also great to hear that you rate the accuracy of your data on Brightpearl (so important!) and from you that our Support team know their stuff!

I would be keen to drill down into your comment on you finding Brightpearl a bit temperamental as you grow. I'll ask your Success team to reach out to discuss with you.

Thank you again,

Tom (Brightpearl)