Shiptheory Reviews & Product Details

Their service makes our daily warehouse operations run so much more smoothly as our staff don't have to manually type out every address when booking on shipments with DHL and DX. UI is all intuitive and modern. Staff are always eager to help, quick to answer, and always resolve the issues efficiently. For example, today I contacted support due to an issue with our API on our ecommerce platform's side and yet Henry Forber took up the case quickly and looked into the issue straight away. Within a few hours, Henry had completely resolved the issue and we are now back up and running again! Review collected by and hosted on G2.com.

I can't think of any negatives! Issues on Shiptheory's side happen very rarely and are always kept on top of and resolved quickly. Review collected by and hosted on G2.com.

It's efficient and easy to use! We print lots of labels each day and it always works great, it connects to my WooCommerce store and automates the booking to DPD.ie, meaning I don't need to manually fill in shipment details each time!

The customer support is also outstanding, we had a problem with our printer that was causing some really big issues and time delays. I contacted support and Henry responded immediately and fixed the problem. It has made my day and the team are thrilled! Thanks so much Henry for your help! Review collected by and hosted on G2.com.

No downsides so far, we have found it really useful. Review collected by and hosted on G2.com.

We've been with Shiptheory for well over a year. Everything works smoothly to the point we never need to reach out to them. Today, we had a change we needed to implement, and Henry (their 1st Line Tech Support) was on it in mere minutes, top man!

All too often these tech services are your best friend when onboarding you, then you never hear from them again. However, Shiptheory clearly values their existing customers and have a great support team member in Henry. Review collected by and hosted on G2.com.

It would be great if you could fulfill all the Shopify orders directly in Shiptheory, along with printing all the individual packing slips. Like a: select the following orders, then bulk process them. Not a gripe, the functions we use it for work seamlessly, Shiptheory has saved our team a lot of time. Review collected by and hosted on G2.com.

Shiptheory has saved us many man-hours by automating our shipments and can be customised to fit our diverse business needs. The ongoing support to help with any issues that arise is very helpful, Henry has been fantastic recently with sorting out our shipping rules to accommodate a new carrier. Review collected by and hosted on G2.com.

The only downside we have found is not being able to specify product quantity limits when setting shipping rules - we have specific products (liquids) that are quantity limited through our main carrier, but we can only specify by weight which discriminates against the non-liquid products too. Review collected by and hosted on G2.com.

Shiptheory has been an amazing substitution tool for us. We managed to get all our stores connected and get our new integration partner set up within a few days. We encountered several issues with some external issues such as IOSS integration and product synchronisation however Josh Hodder, who is our account manager, was able to continuously work with us and resolve all the issues. What also helped is that he had previous experience working with our shipping courier as well as how to quickly setup other settings within our dashboard which streamlined our efforts. When it came to communication with partners outside of Shiptheory, Josh had no issue continuing the communication with our partners in order to resolve issues regarding integration. Review collected by and hosted on G2.com.

Shiptheory would be an even better platform if it could have a more seamless pick and pack process. Review collected by and hosted on G2.com.

ShipTheory for us bridges between couriers and our warehouse software. When we had a issue with our warehouse software I was pulling my hair out thinking the viability of the day to day business was being threatened. I cc'd in everyone in the hope of a solution. Cue Henry Forber (ShipTheory Tech Support) who resolved the issue for us within an hour...i literally cheered. I always begrudged paying for a software that bridges two services but today I saw the full value...thank you Henry, you deserve a beer! Review collected by and hosted on G2.com.

none currently, works well and very pleased! Review collected by and hosted on G2.com.

Henry was incredibly helpful from start to finish. He quickly understood the issue and suggested a solution using Shipping Rules and Tags to filter out certain orders from our dashboard.

His responses were fast, clear, and to the point, making the whole process smooth and easy to follow. Within minutes, he had created a rule that worked perfectly, ensuring that unwanted orders wouldn’t clutter our dashboard. He even went the extra mile to confirm everything was set up correctly and hidden as needed.

Overall, the support was top-notch—friendly, efficient, and effective. Henry was a pleasure to deal with, and I really appreciate his help. Highly recommend Shiptheory’s support team, especially Henry! 🚀

Thanks again! 👍 Review collected by and hosted on G2.com.

None that I have found so far. Maybe a upload by way of sftp would be good addition for custom integration Review collected by and hosted on G2.com.

We have been using Shiptheory for the past couple of months and the team have always been quick to respond to any issues/queries. Henry in particular acknowledged and fixed an issue we were having in a matter of minutes! It's good to know if you are having an an issue it will be quickly dealt with. Review collected by and hosted on G2.com.

We haven't encountered any issues so far with using Shiptheory. Review collected by and hosted on G2.com.

helps doing multiple tasks in a easy manner Review collected by and hosted on G2.com.

not knowing when im making an error but i am still new to the platform Review collected by and hosted on G2.com.

The ability to automate and schedule the creation of labels based on user definable rules, being able to route different orders to different printers automatically. Integrates with more meaningful systems and carriers than any other platform. Review collected by and hosted on G2.com.

Need a better way to view/search/filter for orders that have been printed already. Review collected by and hosted on G2.com.