--- title: Shiptheory Reviews meta_title: 'Shiptheory Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 166 reviews by the users' company size, role or industry to find out how Shiptheory works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 166 scale: '5' date_modified: '2026-06-24' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Shiptheory Reviews **Vendor:** Shiptheory **Category:** [Shipping Software](https://www.g2.com/categories/shipping) **Average Rating:** 4.9/5.0 **Total Reviews:** 166 ## About Shiptheory Shiptheory is a shipping management platform that connects online retailers to carriers, automatically booking shipments, printing labels, and returning tracking numbers within seconds. Ship 5-10x faster and save up to 7 hours daily using Shiptheory to automate your label production. Shiptheory has the ability for users to create rules. These dictate how a shipment is processed based on the order type. You can create super simple rules, super complex rules and everything in between. Shiptheory deals with various ways to print labels, dependent on your workflow. Shiptheory saves time and money and helps retailers focus on what matters most. Working with all the top carriers worldwide, including but not limited to Royal Mail, DPD, Parcelforce, USPS, Fedex, UPS and over 90 others, including many pallet and LTL carriers. Connect upto 100 different sales channels, including, Netsuite, Magento, Microsoft Dynamics, Sage, Cin7, Shopify, WooCommerce, eBay, Amazon and many more, as well as our a Restful API allowing you to integrate your custom system with us to automate your label printing. ## Shiptheory Pros & Cons **What users like:** - Users commend Shiptheory's **quick and effective customer support** , particularly praising team members like Henry and Jack. (26 reviews) - Users appreciate the **outstanding service quality** of Shiptheory, highlighting efficient support and seamless automation for shipping. (15 reviews) - Users love the **effortless usability** of Shiptheory, appreciating its seamless integration and reliable customer support. (12 reviews) - Users appreciate the **rapid support speed** from Shiptheory, highlighting exceptional help from the team, especially Henry. (12 reviews) - Users find the **staff incredibly helpful** , quickly resolving issues and ensuring a smooth shipping experience. (10 reviews) - Staff Professionalism (8 reviews) - Time-saving (8 reviews) - Easy Setup (6 reviews) - Label Creation (6 reviews) - Automation (5 reviews) **What users dislike:** - Users note the **limited customization options** in Shiptheory, wishing for more flexibility to suit their needs. (4 reviews) - Users find **difficult navigation** in Shiptheory, but appreciate the efficient support that helps resolve issues quickly. (2 reviews) - Users desire more **integration options** for customising picking lists and field mappings with Shopify. (2 reviews) - Users find the **limited customization options** for the master picking list frustrating and feel the platform is clunky. (2 reviews) - Users express frustration over **poor customer support** , particularly with unhelpful live chat responses. (2 reviews) - Users face **shipping issues** due to complex error messages and limitations in shipment quantity specifications. (2 reviews) - Users find the portal **clunky and difficult to navigate** , impacting their overall experience despite efficient support. (2 reviews) - Users note a **limitation on setting product quantity rules** , impacting specific shipping needs for liquids versus non-liquids. (1 reviews) - Users find Shiptheory **expensive** , but consider it a cheaper alternative compared to other options available. (1 reviews) - Users struggle with **label issues** , requiring extra steps and configurations that complicate the printing process. (1 reviews) ## Shiptheory Reviews ### 1. Always quick to help and get the problem solved **Rating:** 5.0/5.0 stars **Reviewed by:** Maeve M. | Media & Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Shiptheory?** Their service makes our daily warehouse operations run so much more smoothly as our staff don't have to manually type out every address when booking on shipments with DHL and DX. UI is all intuitive and modern. Staff are always eager to help, quick to answer, and always resolve the issues efficiently. For example, today I contacted support due to an issue with our API on our ecommerce platform's side and yet Henry Forber took up the case quickly and looked into the issue straight away. Within a few hours, Henry had completely resolved the issue and we are now back up and running again! **What do you dislike about Shiptheory?** I can't think of any negatives! Issues on Shiptheory's side happen very rarely and are always kept on top of and resolved quickly. **What problems is Shiptheory solving and how is that benefiting you?** Shiptheory eliminates the risk of human error when our warehouse staff input addresses to book shipments with our carriers, and it significantly reduces time spent on each shipment. With so much time saved in both these areas, our warehouse staff are under less time pressure than before and are able to see to other tasks. ### 2. Always ready to help get the most out of their platform **Rating:** 5.0/5.0 stars **Reviewed by:** Mark D. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Shiptheory?** It's efficient and easy to use! We print lots of labels each day and it always works great, it connects to my WooCommerce store and automates the booking to DPD.ie, meaning I don't need to manually fill in shipment details each time! The customer support is also outstanding, we had a problem with our printer that was causing some really big issues and time delays. I contacted support and Henry responded immediately and fixed the problem. It has made my day and the team are thrilled! Thanks so much Henry for your help! **What do you dislike about Shiptheory?** No downsides so far, we have found it really useful. **What problems is Shiptheory solving and how is that benefiting you?** It connects our website orders to the printer so eliminates a lot of time wasting when it comes to preparing a high volume of labels for shipping. ### 3. Ridiculously Good Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Shiptheory?** We've been with Shiptheory for well over a year. Everything works smoothly to the point we never need to reach out to them. Today, we had a change we needed to implement, and Henry (their 1st Line Tech Support) was on it in mere minutes, top man! All to often these tech services are your best friend when onboarding you, then you never hear from them again. However Shiptheory clearly value their existing customers and have a great support team member in Henry. **What do you dislike about Shiptheory?** It would be great if you could fulfill all the shopify orders direct in shiptheory, along with printing all the individual packing slips. Like a: select the following orders, then bulk process them. Not a gripe, the functions we use it for work seamlessly, Shiptheory has saved our team a lot of time. **What problems is Shiptheory solving and how is that benefiting you?** Removes the repetitive work of having to manually input customer shipping details from Shopify to the courier. Now it's all automated! Prevents any admin errors when entering customer details. Makes printing shipping labels a breaze/ ### 4. Brilliant Product & Fantastic Ongoing Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kate F. | Logistics Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Shiptheory?** Shiptheory has saved us many man-hours by automating our shipments and can be customised to fit our diverse business needs. The ongoing support to help with any issues that arise is very helpful, Henry has been fantastic recently with sorting out our shipping rules to acccommodate a new carrier. **What do you dislike about Shiptheory?** The only downside we have found is not being able to specify product quantity limits when setting shipping rules - we have specific products (liquids) that are quantity limited through our main carrier, but we can only specify by weight which discriminates against the non-liquid products too. **What problems is Shiptheory solving and how is that benefiting you?** Saving us time! Has cut down our booking on time from 10+ hours a week to virtually nothing and has allowed us to continue our business growth without having to worry about allocating additional man-hours for tasks like booking our shipments. ### 5. Account Setup and Manager Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jezreel A. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Shiptheory?** Shiptheory has been an amazing substitution tool for us. We managed to get all our stores connected and get our new integration partner set up within a few days. We encountered several issues with some external issues such as IOSS integration and product synchronisation however Josh Hodder, who is our account manager, was able to continuously work with us and resolve all the issues. What also helped is that he had previous experience working with our shipping courier as well as how to quickly setup other settings within our dashboard which streamlined our efforts. When it came to communication with partners outside of Shiptheory, Josh had no issue continuing the communication with our partners in order to resolve issues regarding integration. **What do you dislike about Shiptheory?** Shiptheory would be an even better platform if it could have a more seamless pick and pack process. **What problems is Shiptheory solving and how is that benefiting you?** Shipping and being able to use a new shipping partner which we were not able to use with our previous platform. Also, we have multiple regions that we need to serve which shiptheory handles quite well. ### 6. Brilliant Tech Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Tom W. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Shiptheory?** ShipTheory for us bridges between couriers and our warehouse software. When we had a issue with our warehouse software I was pulling my hair out thinking the viability of the day to day business was being threatened. I cc'd in everyone in the hope of a solution. Cue Henry Forber (ShipTheory Tech Support) who resolved the issue for us within an hour...i literally cheered. I always begrudged paying for a software that bridges two services but today I saw the full value...thank you Henry, you deserve a beer! **What do you dislike about Shiptheory?** none currently, works well and very pleased! **What problems is Shiptheory solving and how is that benefiting you?** Enabling us to ship via DHL and UPS ### 7. Excellent Support from Henry at Shiptheory! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Shiptheory?** Henry was incredibly helpful from start to finish. He quickly understood the issue and suggested a solution using Shipping Rules and Tags to filter out certain orders from our dashboard. His responses were fast, clear, and to the point, making the whole process smooth and easy to follow. Within minutes, he had created a rule that worked perfectly, ensuring that unwanted orders wouldn’t clutter our dashboard. He even went the extra mile to confirm everything was set up correctly and hidden as needed. Overall, the support was top-notch—friendly, efficient, and effective. Henry was a pleasure to deal with, and I really appreciate his help. Highly recommend Shiptheory’s support team, especially Henry! 🚀 Thanks again! 👍 **What do you dislike about Shiptheory?** None that I have found so far. Maybe a upload by way of sftp would be good addition for custom integration **What problems is Shiptheory solving and how is that benefiting you?** Easy integration of multi shipping carriers ### 8. Quick and Diligent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Anna W. | E-commerce Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Shiptheory?** We have been using Shiptheory for the past couple of months and the team have always been quick to respond to any issues/queries. Henry in particular acknowledged and fixed an issue we were having in a matter of minutes! It's good to know if you are having an an issue it will be quickly dealt with. **What do you dislike about Shiptheory?** We haven't encountered any issues so far with using Shiptheory. **What problems is Shiptheory solving and how is that benefiting you?** Website Orders that haven't been sent into Shiptheory. ### 9. helpful, quick and efficient, jack was a great help **Rating:** 5.0/5.0 stars **Reviewed by:** Murtaza H. | Warehouse Operative, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Shiptheory?** helps doing multiple tasks in a easy manner **What do you dislike about Shiptheory?** not knowing when im making an error but i am still new to the platform **What problems is Shiptheory solving and how is that benefiting you?** being able to print multiple labels in one go without having to repeat the process over and over, printing new labels and connecting them to out printers ### 10. Streamlined Shipments with Fantastic Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Shiptheory?** The ability to automate and schedule the creation of labels based on user definable rules, being able to route different orders to different printers automatically. Integrates with more meaningful systems and carriers than any other platform. **What do you dislike about Shiptheory?** Need a better way to view/search/filter for orders that have been printed already. **What problems is Shiptheory solving and how is that benefiting you?** We have orders from multiple platforms which require allocation to different carriers for delivery and different printers for internal processing, Shiptheory lets us automate all of these things with easy to use, user-definable rules. This saves us hours every week, time better spent packing orders and getting them in the hands of our customers! ### 11. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** James C. | Project manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Shiptheory?** We've been scoping with ShipTheory for some time now, and they could not have made it easier for us to be confident in their abilities. Orlando has been brilliant in getting us lined up, and Rupert has been ace in getting us over the line with our international shipping requirements. We're not yet live with them, but have every confidence that it'll line up once we gte going. **What do you dislike about Shiptheory?** Nothing worthy of note here - we've not had any issues so far. **What problems is Shiptheory solving and how is that benefiting you?** We ship a lot each month, and have a lot of collect in store titles as well. We are moving from a custom system with some strong postage adaptations to Shopify, so we're looking for a partner technology that can accomodate what we've been doing so far, with some extra features to make it even easier for us. ### 12. Every feature you can think of when automating shipping - with amazing support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Shiptheory?** The support is incredible. Everytime you think you've found a function that is missing that you need, there is always a way to do it. I always ask support and they are very helpful. Henry was particularly helpful with helping me to quickly update product data, saving me days of time. This is just one example of the level of support on offer here. **What do you dislike about Shiptheory?** Sometimes it can be hard to find certain functions within the system, but the support is incredibly efficient and helping to resolve any issues I've had. It more than mitigates this slight negative. As an admin, I would love to be able to remove actions from the dashboard menu for certain user groups - to avoid further human error in the shipping process - but honestly, this is a tiny negative point. **What problems is Shiptheory solving and how is that benefiting you?** Saves time, removes several points of failure on the shipping process, and a whole lot of manual data entry. But yes, it saves time - and that's worth far more money than it costs. ### 13. Outstanding Support Experience Thanks to Henry Forber **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Shiptheory?** Whenever I have a question, query, or need assistance, the Shiptheory team has always been incredibly helpful, but Henry Forber truly stands out. Henry is exceptionally efficient with his rapid responces and is always polite. His support consistently goes above and beyond, making every interaction smooth and easy. Henry’s expertise and explainations make all the difference to someone who hasn't a clue what they're doing, and I can’t speak highly enough for all his help. Thank you **What do you dislike about Shiptheory?** I have not 1 complaint/dislike so far in my 3 years of using Shiptheory. **What problems is Shiptheory solving and how is that benefiting you?** creates labeling fast and effictive ### 14. Excellent support and great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Shiptheory?** The sotware is easy to use and intergrates well with Shopify! Josh Hodder has been excellent with after sales support and setting up advanced rules to cater for our products and shipments. **What do you dislike about Shiptheory?** None. Great product. Didnt realise that by default the product only prints a single label per order and need to configure the rules upfront. When setting the rules for handling insurance, one also neeeds to then change the setting in the advanced options of the carrier. **What problems is Shiptheory solving and how is that benefiting you?** It enables us to seamlessly intergrate shipping with our Shopify site and automate the printing of labels and picking lists. ### 15. Very helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Shiptheory?** Its streamlining our dispatching which is going to save us alot of time going forward **What do you dislike about Shiptheory?** it did take a while to set up but we got there in the end! **What problems is Shiptheory solving and how is that benefiting you?** is saving us from manually typing DHL labels ### 16. Fantastic service from Josh and the whole team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Shiptheory?** I was very sceptical about using ShipTheory and thought it would be a nightmare and take weeks to set up. I was very wrong! The process has been extremely smooth and the whole team have been very quick to help with any issues we've had (which have been minimal and the amount you would expect with a new software). Very impressed with how simple the software is to use and absoloutely recommend to any business. **What do you dislike about Shiptheory?** Nothing so far! It's been very easy to set up and use. **What problems is Shiptheory solving and how is that benefiting you?** Easy and fast printing of labels. ### 17. Amazing customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Shiptheory?** They are really helpful with all customer queries. Spoke with Henry about our commercial invoices and he was really helpful in giving us all the information we needed, to be able to supply this to our couriers **What do you dislike about Shiptheory?** Nothing these guys are the best, so helpful and understanding **What problems is Shiptheory solving and how is that benefiting you?** We alwasy need copies of our commercial invoices for our courious and they are really helpul in supplying these to us ### 18. Fantastic Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tom H. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Shiptheory?** Shiptheory have the best customer support I have ever experienced. They are confident in what they are doing and quick to act. Not to mention extremely polite too (A rarity these days). I mostly ask for Henry when I need help as he seems to be the most knowledgeable. He really got us out of a hole today. We had 3 different companies trying to fix our printer. After several hours of trying they gave up. Henry had this fixed within a few minutes. Hang on to this guy please Shiptheory! In addition to the customer support, Shiptheory was also really easy to setup and the integrations all sync up seamlessly, its like magic! No more manually entering customer details! **What do you dislike about Shiptheory?** Nothing to dislike, Always a pleasure to deal with :) **What problems is Shiptheory solving and how is that benefiting you?** Shiptheory prevents a manual process with fulfilling my orders, as all of the information for each order is automatically filled in, meaning I no longer need to do this for each order, and Shiptheory also automatically books and prints my Shipping Labels. ### 19. The most helpful system to exist! (& people)! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Shiptheory?** The support staff are incredible, and we also appreciate the many automation features + pick, pack and ship function. **What do you dislike about Shiptheory?** I don't think there is anything I dislike, only improvements on good ideas. **What problems is Shiptheory solving and how is that benefiting you?** It is improving our pick, pack and shipping flow. Since the systems we have currently, until we need a WMS, do not meet this need. We were struggling to process simple orders in less than 2-3 minutes per order, and this was becoming a bottleneck. We needed a system that was as simple as a few scans, and it is shipped. ### 20. Thank you very much for your support Josh Hodder! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Shiptheory?** The service and support has been fantastic from Josh. We like the automation Shiptheory brings to our shipments and very excited to start to use it. **What do you dislike about Shiptheory?** At the moment there is nothing we dislike. We are excited to start to use it and can see the benefits of this. **What problems is Shiptheory solving and how is that benefiting you?** It is automating our process of shipments and saving a lot of time. ### 21. Quick, proactive service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Shiptheory?** The support team are so thorough, no task is ever an issue. Fast response, explains the issues well. Harry Horsfall has been my point of contact and he has been indispensable to us setting up Shiptheory in preparation to our busiest time of the year. I feel in great hands! **What do you dislike about Shiptheory?** Just getting my head around processes - but the support team are always happy to jump on a call to guide me through. **What problems is Shiptheory solving and how is that benefiting you?** Streamlining workflow and therefore labour efficiency. We cannot express our relief for the software and how it has freed up so much time and headspace for us. So user friendly. ### 22. Caravan coffee roasters project **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Shiptheory?** Minimalist - easy transition, integrated label options, compatible with unleashed good customer service **What do you dislike about Shiptheory?** basic functionality, unsure about future capabilities **What problems is Shiptheory solving and how is that benefiting you?** I wanted to take a moment to recognize Josh for his outstanding support during our transition to the new platform. His patience and understanding have been truly remarkable, never pushing but always providing the guidance we needed. Josh has been instrumental in making this transition as smooth as possible, consistently going above and beyond to assist us. He is, without a doubt, one of the best external clients we have ever had the pleasure of working with. Let's all take a moment to appreciate the positive impact he has had on our project. ### 23. Fantastic customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Shiptheory?** Their support staff are amazing. I had issues in the set up and they went above and beyond to help resolve the issue. It's now working perfectly and super easy to use. **What do you dislike about Shiptheory?** Expensive-ish - but still cheaper than other options! **What problems is Shiptheory solving and how is that benefiting you?** I have 5 woocom international websites and it manages all the shipping labels easily. ### 24. The Shiptheory Partnership team are diamonds **Rating:** 5.0/5.0 stars **Reviewed by:** Tom W. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Shiptheory?** Shiptheory has such an engaged, welcoming and helpful team. I've seen them at multiple industry events, they are always keen to keep abreast of the latest insights and happy to share their knowledge with the community. They have genuine passion for their customers, offering a personable service that is second-to-none. The vast number of features and the ease of implementation means much less headaches for customers and justifies Shiptheory's high reputation. **What do you dislike about Shiptheory?** I can't see them as often as I'd like because I live too far away! But again, this is why it's so great that they are so engaged with the community and engaged with events - they are a delight to work with. **What problems is Shiptheory solving and how is that benefiting you?** Helping streamline the shipping process, with all labels in one place. The fact that it was so easy to implement was such a juicy bonus! ### 25. Simple and user-friendly solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Shiptheory?** It's such a simple and user friendly system, and the integration with carriers is a breeze to set up - it makes processing shipping labels incredibly efficient. Josh was great at answering all our questions quickly and helping us set the system up in a way that worked for us - thanks Josh! **What do you dislike about Shiptheory?** It would be better if there were more options to customise the master picking list to suit the business' needs, as well as mapping more fields from Shopify **What problems is Shiptheory solving and how is that benefiting you?** Easily separates shipments by carrier, minimises the time spent creating shipment labels and picking lists ### 26. Very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Shiptheory?** having support when needed by online chat, Jack is very helpful **What do you dislike about Shiptheory?** Nothing to dislike always been very helpful **What problems is Shiptheory solving and how is that benefiting you?** shipping rules ### 27. Working with Seb - Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2024 **What do you like best about Shiptheory?** Everything integrates correctly for all our different products, couriers etc. **What do you dislike about Shiptheory?** Our business was a little unorthodox, so we required a special set up. Seb provided all the assistance in helping us tailor the account to our specifciation. It seemed a little overwhelming at first when looking at all the configurations, but having that 1 to 1 made life easier. **What problems is Shiptheory solving and how is that benefiting you?** Ship Theory solves the problem of keeping everytihg consolidated for our couriers, as well as having rules in place that communicate with Shopify when a particular order, product etc is placed. ### 28. Game changing for our small business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Shiptheory?** Ship Theory has been a real game changer for us as a small company. We were spending so much time doing our customer order labels for our online business, and now everything is automated we just need to click a few buttons and all our Royal Mail labels and manifest get printed. The staff have always been so helpful and always help talk me through any questions I have and any new things I want to get set up, for example this morning Kieran helped me set up a few new products that I had added to our Wix product catalogue. He made sure everything was set up exactly how i wanted it and suggested adding a new tag so we knew exactly what those orders were at first glance. Couldn't ask for a better service. **What do you dislike about Shiptheory?** Haven't found anything we don;t like about Ship Theory so far. **What problems is Shiptheory solving and how is that benefiting you?** It's so time saving, we used to input each order into the Royal Mail website to create each individual label one at a time. ### 29. Problem solved very quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Shiptheory?** It is such an easy system to use , never any downtime. When I reach out to support my query is always resolved quickly. I have just completed a new request with Kieran and it couldn't have been easier. Problem sorted and our systems have improved inhouse because of it. **What do you dislike about Shiptheory?** I don't see any downsides to it. I have used other software companies similar and found them clunkly where as Shiptheory is easy and smooth. **What problems is Shiptheory solving and how is that benefiting you?** Time, we save a huge amount of time and labour costs. ### 30. Very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Shiptheory?** Henry at ShipTheory has been super helpful getting us set up with the API. Has gone above and beyond by also speaking drectly with our account manager at UPS to help get us up and running. Couldnt reccomend them enough **What do you dislike about Shiptheory?** Nothing, everything works great! easy to use **What problems is Shiptheory solving and how is that benefiting you?** making our work flow simple through API integration ### 31. The best service ive ever recieved **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2024 **What do you like best about Shiptheory?** Really knowledgrable helpful staff. Quick to fix any problems ive had and always had the patience to teach me how to use the system. Weekly checkins and call backs have been throrough and incredibly useful as i get used to the tool and want to develop its uses in my business. Henry was particularly helpful sorting many of my issues in one swift phone call, his understanding and knowledge of the system and my fauls was flawless. **What do you dislike about Shiptheory?** Nothing bad to say, this has transformed my business and made drastic efficiencies **What problems is Shiptheory solving and how is that benefiting you?** Effiency drastically increased. less shipping errors and vastly improved delivery service. ### 32. Top notch service, again. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Shiptheory?** Rupert and Sam fixed my issue in only a few minutes. The labels were rolling off the printer in no time. Shiptheory respond very quickly and work magic! Thanks very much. Richard Rutherford, Owner Orchardcards.co.uk **What do you dislike about Shiptheory?** No downsides part from having to fill out this box. **What problems is Shiptheory solving and how is that benefiting you?** Integrated shipping labels, turning our orders from Magento into picking list and Royal Mail label all in one. ### 33. Shipping issue resolves almost instantly! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Shiptheory?** We had an issue with Shiptheory, where no labels were being printed. We contacted the support via email, and received a response within 10 minutes. Henry was then able to find and fix the problem within a matter of minutes. **What do you dislike about Shiptheory?** The only negative thing when trying to get support was that the live chat did not seem to do anything. **What problems is Shiptheory solving and how is that benefiting you?** Shiptheory makes it easy to ship our parcels and print the labels we need. ### 34. Our perfect partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Shiptheory?** Having tried a number of shipping integrations, including one of the biggest players, I can honestly say that ShipTheory is the best fit for our busy e-commerce website. Our staff don't need to go anywhere other than here to manage orders and print shipping labels. The automation options save us time and money. **What do you dislike about Shiptheory?** Nothing negative to say at the moment, love everything. **What problems is Shiptheory solving and how is that benefiting you?** The platform encourages automation and that saves us time and money by removing the need for booking our courier manually, something that used to take a long time. Automation also lowers the risk of human error. I'm quite tech saavy but sometimes need specialist help and have found everyone at shiptheory very helpful and fast to respond. Special mention to Rupert who most recently helped, this guy is customer service personified, he quickly answered my questions and helped me to find a solution within a very short time. ### 35. Brilliant tool, saves a lot of time and money **Rating:** 5.0/5.0 stars **Reviewed by:** Curtis B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Shiptheory?** So glad to have found Shiptheory and amazed by how much easier it makes running the business day to day. It almost feels like we have hired another team of staff. After trialling a handful of similar tools we decided to go with Shiptheory because they had the most helpful support, widest range of carrier integrations and the best value pricing. **What do you dislike about Shiptheory?** The only time consuming part was getting everything setup at the beginning but you can tell they have a lot of experience. Once everything clicked and we got going it's been smooth sailing, highly recommend trying it out. **What problems is Shiptheory solving and how is that benefiting you?** We used to spend a lot of time fulfilling orders and we would often make mistakes especially during busy periods. Because Shiptheory has now automated the majority of the things we were doing manually we can now focus the time we've saved on expanding our business. ### 36. DPD Connection - Jack **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Shiptheory?** Ese of use, Great support! Jack managed to resolve our issue with our DPD service so effieciently! **What do you dislike about Shiptheory?** Its very technical but help is alwyas on hand through their support messaging service. **What problems is Shiptheory solving and how is that benefiting you?** Mulitple carriers ### 37. Josh is a LIFESAVER! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Shiptheory?** Ship theory is SO easy to use and there is help with the click of a button instantly! I especially love the way your packign list comes out with each courier label makes mylfie very easy! Massvie shoutout to Josh who is very very helpful and efficent and has helped me massivly to get my account back up and running always on hand via email and if its too tricky for me over email he will just give me a call to talk me through it! **What do you dislike about Shiptheory?** i dont disklike anything other than having to pay for it haha **What problems is Shiptheory solving and how is that benefiting you?** Easy to have all my shipments in 1 area with the click of a button they all print out ### 38. Best in class platform with excellent team and service! **Rating:** 5.0/5.0 stars **Reviewed by:** Callum W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Shiptheory?** As a partner of Shiptheory and implementer of ERP systems, Shiptheory has revolutionised shipping for our clients and provides them with a fantastic solution to manual processes. Their seamless sales channel, e-commerce, and ERP integrations make it an easy choice for any product-based business. After working in the software industry for 6+ years, Shiptheory's team is by far the friendliest and most helpful I have had the pleasure of working with, and will continue to be our go-to for our clients' shipping solutions for years to come! **What do you dislike about Shiptheory?** We have yet to experience any downsides of Ship Theory and this is the reason it is our chosen solution! **What problems is Shiptheory solving and how is that benefiting you?** Elimination of manual processes, Ease of integration with platforms, Shipping cost optimisation, centralisation of carriers ### 39. Needed some functionality adding with DHL - Henry sorted it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Shiptheory?** Many thanks to Henry for his super swift solution to our DHL shipping question. Shiptheory have the best automatic booking solution by far, been using them for years now. **What do you dislike about Shiptheory?** there is nothing I dislike about this company. **What problems is Shiptheory solving and how is that benefiting you?** Shiptheory helps save alot of time by automaticaly mapping shipping details to desired carriers, it achives this with effortless intergration. ### 40. Integrated shipping solution with great customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas O. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Shiptheory?** ShipTheory offers a great tool for those shipping with multiple carriers/solution providers. The number of standard integrations should suit most. From a carrier point of view, it was very easy to work with the ShipTheory team to create the integration and the support for our partners and customers has been great. The team is always available and have provided support from onboarding to setup. ShipTheory also offers a commercial model to suit most shippers. **What do you dislike about Shiptheory?** We have not had any real issues with ShipTheory - when we did the initial integration we had misunderstood how the tracking worked, but we worked together and put a solution in place which works for all parties. **What problems is Shiptheory solving and how is that benefiting you?** We operate a network of approximately 100 transport companies - their customers often use both a (or multiple) pallet and parcel carriers. ShipTheory offers a simple and cost effective means of managing all frieght in one place. We have integrated with ShipTheory to offer all of our partners and their customers very easy access to the Pallet-Track network. ### 41. The Customer Service team have been extremely helpful getting us set up on ShipTheory **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Shiptheory?** The best thing about ShipTheory is that we can set up shipping rules and then everything can print at the click of a button. It makes the processing part of dispatching orders so much easier. The Customer service team, the onboarding team and the technical support team are all really friendly, professional and have really good knowledge of the product. In particular Josh Hodder has been incredible and helped me every step of the way. Henry Forber has also been a great help throughout, specifically with troubleshooting the NOTHS intergration. Kieran Gwynn was also helped efficiently with a query I had on chatbot. **What do you dislike about Shiptheory?** I wish it were a little more customisable. **What problems is Shiptheory solving and how is that benefiting you?** Previously we would have to log onto every market place that we sell our products on and follow each of differing processes to print our orders. Now we can (nearly) do this all in one place. ### 42. Great product & service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Shiptheory?** We've been using Shiptheory for over 12 months and it works very well with our Shopify store. Shiptheory is easy to use and improvements are made on a regular basis. We've recently started selling on TikTok Shop and we've integrated Shiptheory which saves us time in creating shipping labels. I had an issue with a new printer this week and Sam was happy to jump on a call and fix my issue within minutes. **What do you dislike about Shiptheory?** There are very short periods of downtime but the team are quick to fix issues. To be honest, the downtime is comparable to downtime on other services such as Shopify, TikTok etc. **What problems is Shiptheory solving and how is that benefiting you?** It helps our business print shipping labels from website orders for ParcelForce and DPD, and TikTok orders. ### 43. Super Helpful, professional, patient with high level of knowledge and expertise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Shiptheory?** Now that I have spoken with tech guys Henry , Torell & Calvin all have been so helpful in helping my printer issues I experienced with DPD and DHL. They also are very patient and have shown me with ease on how to navigate the core elements of the dashboard to ensure I run my business easily. Thank You Director **What do you dislike about Shiptheory?** nothing so far all is working and I have no negatives **What problems is Shiptheory solving and how is that benefiting you?** printing issues mainly from courier printers. Ship theory has fixed all issues quickly and explained what was needed which is a HUGE help ### 44. Great experience with Henry who promptly resolved the issue **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Shiptheory?** Easy to use interface. Helpful non-AI tech support **What do you dislike about Shiptheory?** All seems to be run smoothly. No reason to complain **What problems is Shiptheory solving and how is that benefiting you?** Speeding up prpcess of shipping products ### 45. Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Shiptheory?** Our contact Josh Hodder has been amazing throughout the process, nothing has been too much trouble for him to sort out. Also the support staff for queries etc has been immediate contact which we lacked in our previous system so thank you so much. **What do you dislike about Shiptheory?** Nothing everything seems to be working smoothley **What problems is Shiptheory solving and how is that benefiting you?** the quickness of orders being processed. ### 46. Harry was very helpful, and quick to find a solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Shiptheory?** helpful staff, Harry imparticular today solving an issue with an international order **What do you dislike about Shiptheory?** don't use it often enough to dislaike anything in particular **What problems is Shiptheory solving and how is that benefiting you?** shipping issues ### 47. Fantastic across the company **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2023 **What do you like best about Shiptheory?** System has saved us hours a week in shipping and returns processing, the system is easy to use and should have any issues the support team are fast to respond **What do you dislike about Shiptheory?** Not found any downsides to shiptheory, any issues we have are down to the carriers and their set up not the system **What problems is Shiptheory solving and how is that benefiting you?** Producing shipping labels used to be time intensive generating CSV files and entering details into the files before entering them into Royal Mail or a carrier. in terms of time saved we figure it gives us back a whole day of labour per week across all the staff who process orders ### 48. Onboarding ShipTheory **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Shiptheory?** Extremly intuative to use and backed up with exceptionally helpful staff **What do you dislike about Shiptheory?** I didn't like the way pricing was communicated - showing annual equivelant in monthly form is common, if not slightly underhanded, however showing ex VAT pricing with no reference to ex VAT felt pretty sore **What problems is Shiptheory solving and how is that benefiting you?** Routing the correct shipments to the correct carrier, consolodating sales channels into one platform ### 49. I recommend Shiptheory to brands that I am working with **Rating:** 5.0/5.0 stars **Reviewed by:** Ian R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Shiptheory?** Shiptheory creates efficiencies for brands and fulfillment operators. I like the fact that when I recommend clients to use Shiptheory there is a real team of people within the organisation who take a personal interest and care in making sure their clients are looked after. Rita Jenkins is my "go to" at Shiptheory and she is a respected and well connected operator in the industry. **What do you dislike about Shiptheory?** There aren't any that I have experienced in the time that I have known |Rita and the team at Shiptheory. **What problems is Shiptheory solving and how is that benefiting you?** My clients are the users of Shiptheory, and I often hear that the seamless integrations, flexible shipping rules and real time metrics are what they appreciate the most. In summary I would say that Shiptheory buys back time for my clients, which is one of their most valuable commodities and enables them to focus on growing their businesses. ### 50. The best integration EVER **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Shiptheory?** When something is so simple, so easy, always works and works seamless with our magento platform, we love to give it the best review. Shiptheory is that, everything we've ever wanted. The staff are great and easy to contact on the phone. Kieran was a great help recently with an off the cuff question we had. Love everything abotu Shiptheory. **What do you dislike about Shiptheory?** I don't dislike anything about shiptheory, but I would make the suggestion that all the most used shipping methods are put at the top of the list when doing a manual label. Other than that, perfect! **What problems is Shiptheory solving and how is that benefiting you?** We can print labels fast, have tracking immediately applied to all orders in magento, it saves us a tonne of time and allows us to quickly see what's happening if a parcel is delayed. - [View Shiptheory pricing details and edition comparison](https://www.g2.com/products/shiptheory/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+14%3A41%3A25+-0500&secure%5Bsession_id%5D=c168e3f0-994e-4ad7-8297-624a712505e6&secure%5Btoken%5D=91bc23e46b27cabb93536f3f8d70f04149b5c1f7768d83f880608e52063163a1&format=llm_user) ## Shiptheory Features **Management - Multicarrier Parcel Management Solutions** - Third-Party Integration - Multicarrier Parcel Management Solutions - Label Printing - Multicarrier Parcel Management Solutions - Multiple Carriers - Multicarrier Parcel Management Solutions - Customer Information Database - Multicarrier Parcel Management Solutions - Flexible Billing - Multicarrier Parcel Management Solutions - Shipping Management - Multicarrier Parcel Management Solutions **Labels** - Label Printing - Return labels - Bar codes **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services **Inventory management** - Assign suppliers **Reports** - Shipment reports - Inventory reports - Unshipped products ## Top Shiptheory Alternatives - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (577 reviews) - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (309 reviews) - [FarEye](https://www.g2.com/products/fareye/reviews) - 4.7/5.0 (256 reviews)