Brightpearl Reviews & Product Details

As an e-commerce DTC brand, Brightpearl provides benefits throughout our organisation. We looked for a solution that could help us: manage inventory accurately and flexibly across multiple sales channels, service our customers and answer their queries with better oversight into different parts of the business, e.g., inventory allocation, order fulfillment, and fundamentally empower us through technology to grow our business more efficiently. Brightpearl provided a solution that beat any other provider on the market that we looked at and at a price point that we could live with. We also pay attention to where and how quickly Brightpearl is developing because that means an improving product, which allows us to achieve better outcomes in our own output over time. Brightpearl does the core things well and outsources the rest to providers who dedicate themselves to those solutions, such as connecting to shipping providers to create shipping labels or managing listings across multiple sales channels - that makes for a scalable solution. Review collected by and hosted on G2.com.

The UI is a bit overwhelming for new users however we've noticed they get used to it quickly and can navigate themselves well after a few days using it. There's not much to dislike about the solution Brightpearl provides, particularly when considering what are the alternatives available in the market. Review collected by and hosted on G2.com.

Brightpearl allows us to control all of our stock, sales orders and purchases all in one place, whilst integrating seamlessly with multiple selling platforms and logistic providers. Our warehouse efficiency has increased as picking and packing is easier than ever and 'out of stock' problems are a thing of the past. We now have all of our purchase orders on the Brightpearl system and can schedule deliveries and book them in quickly and efficiently. Review collected by and hosted on G2.com.

Very occasionally there are sync issues between Brightpearl and Warewolf, the warehouse management system. Review collected by and hosted on G2.com.

The integrations with online sales platforms are excellent, they are extremely powerful, we’d be lost without this. Connecting our Google workspace email allows us to see emails by customer within Brightpearl. This allows any staff member to pick up customer queries irrespective of who was initially dealing with them, enabling a much more collaborative supportive ways of working that improves customer service. With everything accessible from one place it enables us to have an overview of the entire business, allowing us to make rapid decisions and focus on our customers. Review collected by and hosted on G2.com.

Reporting hasn’t evolved to the extent it could. The information is there, I usually end up exporting it and analysing elsewhere. The power of Brightpearl comes at a price, if you are small or are not planning to grow your business it may be too expensive, on the other hand if you have ambition and can use the sophisticated tools provided to their full extent, the sky’s the limit. Review collected by and hosted on G2.com.

The Inventory Management as it has allowed us to effectively control our stock levels, simplify the process of goods-in/out, and distribute products on multiple eCommerce platforms. The ability to fulfill B2C and B2B orders quickly and efficiently is incredibly important, from taking the initial order all the way through to dispatch - the Inventory Management System and CRM side of the system combined achieves this. Overall, the platform does streamline all of our day-to-day activities (stock management, order fulfillment, book-keeping tasks, etc) allowing us to focus on tasks that lead to growth. Review collected by and hosted on G2.com.

Although the platform has plenty of modules already, a fully integrated shipping system (however basic) included within the current package would complete Brightpearl's offering. Wordpress/WooCommerce integration is a must and should be introduced ASAP. Review collected by and hosted on G2.com.

Automation is key for any growing business. Brightpearl has automated so many of our processes from initially placing orders, managing multiple order streams, including wholesale and web orders, and helping us to manage cash flow through easy to use reporting tools. Review collected by and hosted on G2.com.

Brightpearl are not the cheapest to work with, but they are still good value for money. The support they provide and ease of using the system make up for the price tag. Review collected by and hosted on G2.com.

Easy of use! Very capable system! Excellent service from Brightpearl staff!! 5* Review collected by and hosted on G2.com.

Not much to dislike, could benefit from more capability with exports of certain data but all in all, system is really flexible and capable Review collected by and hosted on G2.com.

Easy to use and give us full access to all customer data and all the data we have stored internally. It is also easy to collaborate across our different departments and helps us to have a more lean internal handling process. Review collected by and hosted on G2.com.

In Bright Pearl, we have all the data we need, but the dashboard functionality does not allow us to customize what we want. Review collected by and hosted on G2.com.

Brightpearl is interconnected and makes using an ERP/WMS a breeze. Review collected by and hosted on G2.com.

It can be more robustful in features, There are some areas of improvement. Review collected by and hosted on G2.com.

Great out of the box package, it does everything we need it to in terms of managing our customer and their orders. Review collected by and hosted on G2.com.

Quite a few useful features that you would expect to be included in the price are not, they are add-ons (automation, shipping integrations, bulk emailing etc) Review collected by and hosted on G2.com.

They have an excellent customer service team and we enjoy a good relationship with the technical team. Overall, high quality people who are impressive in their field. Review collected by and hosted on G2.com.

We would like to have more access to the data held within the system to allow for better stock and purchasing. In addition, we've found the costs of the platform have increased recently as a result of them moving to a new charging structure. We have not looked at alternatives as we are happy with the platform but our sense is that they are at the expensive end. Review collected by and hosted on G2.com.