Brightpearl Reviews & Product Details

User Frindly, 24/7 support gives you a real mind peace, it works on any device. Review collected by and hosted on G2.com.

Dispite the multiple functions that BP offers it could still be developed for International businesses as like as multilingual businesses, especialy in accounting options like multiple curency and ... Review collected by and hosted on G2.com.

Mange Multiple warehouses

Manage Multiple sales channel Review collected by and hosted on G2.com.

Lack of Sales tax reporting or integration with Avalara FOR USA customers

unable to manage VAT in Europe if your USA customer and sell in amazon Europe Review collected by and hosted on G2.com.

Easy to learn and use, excellent analytic data and client management tools. Combines well with our web platform, Magento, and each quarter shows improvements between how the two work better together. Review collected by and hosted on G2.com.

When Brightpearl is updating its patches or supplementary code for smartforms, notice in advance would be beneficial. There have been times where the smartforms disappear due to change of back-end coding. Problems though seem to be fixed very quickly upon request. Review collected by and hosted on G2.com.

For us, Brightpearl has eliminated using multiple systems for processing orders. One of the main advantages of the software is that everything is in one place. The training from the start to your go-live date is very thorough and the support team is on hand to answer any queries. Review collected by and hosted on G2.com.

Very minor - but how the total figures on the accounts pages don't carry over to the next page so the total figure is just the total for that page. Occasionally the system goes down but this is expected every so often. Everything else is superb and we are really enjoying using the software. Review collected by and hosted on G2.com.

The full support that you receive from the team. Your whole implementation/Go Live schedule is mapped out and presented to you and regular calls and check ins are booked in straight away meaning that you can get all your questions answered really quickly.

In terms of using the system, the back end settings are extensive meaning 9 times out of 10 there is a way that Brightpearl can be tweaked to suit your requirements perfectly. The stock and inventory reporting was the massive bonus for us and the main motivation for getting it. It works great for our ecommerce business. Review collected by and hosted on G2.com.

Not a complaint towards Brightpearl whatsoever as they made it very clear from the get go but implementation is hard work and you will face lots of hurdles to get your account ready to go live. The Brightpearl team are always on hand to assist and problem solve with you but it's not a walk in the park!

Our only downside using the system was the inability to list Bill of Materials / break down stock into halves etc. But we found ways around it. Review collected by and hosted on G2.com.

Since I have been using Brightpearl for almost 8 years a review is long overdue.

My business has grown hugely over the last three years with turnover up 400% and profit up 500%. I can honestly say this would not have been possible without Brightpearl. By streamlining almost all of our business processes I have been able to keep staff to an absolute minimum as turnover has grown.

Brightpearl has also allowed me to add sales channels which we simply would not otherwise be able to manage without more staff, which would make these channels loss making.

The most important thing about Brightpearl is that it brings my whole business together into one place. I spend 9 hours a day looking at Brightpearl, it manages several sales channels, my accounting and inventory management. Review collected by and hosted on G2.com.

I am actually struggling to find things I don't like with the current version of Brightpearl.

I can see however that as a new user it may be intimidating. The system is complex. If it were not however it would be missing features, so this is a necessary evil.

The worst thing about Brightpearl is that for it to be any use you must embrace it completely. This will mean a complicated setup and steep learning curve. Review collected by and hosted on G2.com.

It's an Integrated system helping us run most aspects of our business - accounts, customers, products, sales fulfilment etc... Review collected by and hosted on G2.com.

Minor issues like not being able to save the options of a report for next time or set defaults for screens. This would save a lot of time. The Magento integration does not allow configurable products to be created which again is time consuming. Review collected by and hosted on G2.com.

The multi-channel stock management and inventory control is first class. Review collected by and hosted on G2.com.

The integration with EKM has some issues with a few orders coming down incorrect and some marked as unpaid due to the 1p order difference as a result of the way VAT is calculated. Review collected by and hosted on G2.com.

The simplicity & user Friendliness. Extremely easy package to use. Everything links quite well. Everything flows properly. APIs are extremely helpful. Easy user interface. Review collected by and hosted on G2.com.

Preventing access to certain areas. Allowing some to view customer financial history without seeing the income statement and trial balance. Bank reconciliations when uploading CSV files should automatically allocate 100% of transactions. Call tags and tickets are annoying as they seem to go around in circles before you get an answer. Landing cost feature is very expensive. Bespoke reports should be allowed to be used. Review collected by and hosted on G2.com.

The inventory management is easy to use.

It is easy to edit general journal entries. Review collected by and hosted on G2.com.

The system does not figure Sales Tax properly and may never because they keep telling us it supposed to work the way it does. (wrong for US businesses). So the sales tax reporting is always wrong at the end of the month and requires endless corrections to invoices to fix.

The Sales analysis reporting is terrible. There is no easy way to see how much money you actually collected during a month. and the values on the report do not give with income statements. There is no way to see how the values are being calculated.

Checking writing is awful. They don't put the invoice date on the stub. Instead they show all the invoice dates as the date the bill is paid. And the unbold print barely shows up on colored checks.

It is easy to edit general journal entries, which is a good thing because you have to daily, because the system does not allow you to have access to all of the ledger codes all of the time.

There is not a multi step process for receiving money from sales, so it is really difficult to see the income sources.

They do not separate customer deposits into a liability category so the receivable values is always incorrect.

List like accounts receivable are not sorted alphabetically by customer last name. Review collected by and hosted on G2.com.