Brightpearl Reviews & Product Details

Brightpearl is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your sales orders, fulfillment, inventory management, accounting, reporting and planning, warehouse management, replenishment and more. Designed specifically for retail business models, Brightpearl is built to reliably handle peak trading, integrates with the full retail tech ecosystem, is omnichannel-native, is the system of record for key trading data, provides real-time trading insights and is automated so you can stay in control and manage by exception.

Seller

Sage Software

Discussions

Brightpearl Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Sage Retail

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

17 months

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Top-Rated Alternatives

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User Insights

Average based on 97 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Brightpearl Integrations

(8)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

Verified User in Internet

Small-Business (50 or fewer emp.)

11/15/2016

"Happy Overall--But Our Business May Need to Part Ways Based on Our Future Plans"

3.5/5

What do you like best about Brightpearl?

Cloud-based, multi-channel, syncs and manages multichannel inventory. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Limited to certain online sales channels. Limited international sales channels. Can become tedious to manage orders as business scales. Review collected by and hosted on G2.com.

Recommendations to others considering Brightpearl:

Make sure your longterm business goals and plans align with brightpearl. For example, if you are an ecommerce company and plan on selling on many channels, verify that this is possible. Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

Overall, I would anticipate that Brightpearl has saved us many labor hours through the automation of order processing and accounting. Hard to give exact ROI numbers since we started with Brightpearl when the business was started in 2013. I have nothing to compare it with. Easy to sync listings from Amazon and eBay to inventory. Keeps you from having to process orders in many different places. find the accounting modules to be fairly basic. They work for simple companies. Any complication seems to be difficult to handle and I find myself questioning the accuracy of certain things. Review collected by and hosted on G2.com.

Christopher S.

Director

Sporting Goods

Small-Business (50 or fewer emp.)

11/29/2016

"2 years of developing Brightpearl to reflect our Business across multiple channels"

4/5

What do you like best about Brightpearl?

It provides a complete picture of our business across all channels combing sales reports to final balance sheet. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Accounting package is clunky and not as intuitive as some others Review collected by and hosted on G2.com.

Phillip W.

Managing Director

Information Technology and Services

Small-Business (50 or fewer emp.)

11/16/2016

"Review of Brightpearl "

4.5/5

What do you like best about Brightpearl?

Available anywhere and all our information is in one place Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Regular updates can mean occassionally it goes offline for a short while. Not a major problem Review collected by and hosted on G2.com.

Anthony W.

Director

Electrical/Electronic Manufacturing

Small-Business (50 or fewer emp.)

11/18/2016

"Using it for business accounts for 5 years"

4.5/5

What do you like best about Brightpearl?

We have Online access from anywhere on any PC. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Sometimes the layout or features are changed for no reason (that I can see) it doesn't improve it but makes it more difficult to operate Review collected by and hosted on G2.com.

Vicky C.

Director

Real Estate

Small-Business (50 or fewer emp.)

11/16/2016

"Great product"

5/5

What do you like best about Brightpearl?

The easy use for quoting, purchase orders & cram system Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Not being able to attach company brochures or terms & conditions to quote emails Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/29/2016

"5 years a Brightpearl user"

4.5/5

What do you like best about Brightpearl?

Fequency of at functionality development Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

It does not automatically link to bank accounts on the version that I have, or if it does it hasn't been made known to me Review collected by and hosted on G2.com.

Recommendations to others considering Brightpearl:

It was the best bit of business software I have bought in the last 10 years Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

Admin costs are significantly reduced, which for a small business is critical. We can divert spare resources to revenue generating. Review collected by and hosted on G2.com.

Katie K.

Product Specicalist and Web Management

Retail

Small-Business (50 or fewer emp.)

3/3/2016

"Easy to Learn, Excellent Support"

4.5/5

What do you like best about Brightpearl?

Brightpearl's inventory tracking is extremely reliable and easy to follow. When Brightpearl says we have an item in stock, that means we have it.

I also have to mention their Customer Support. I have never worked with a system or company that is so competent and prompt in responding to help questions. They will work closely with you and do their best to give you the results you want. If there is something that can't be fixed immediately, they are upfront about it. They are always working on updates and improvements to the system. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

While I love the accuracy of reporting, orders, order history, and tracking, there are a lot of steps involved in each process. It's not difficult to learn, but can be tedious. Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

The system our company used before Brightpearl did not have a reliable inventory count. We never knew for sure what was in stock and what wasn't. Brightpearl has been a huge step up in that regard.

We're also able to keep up with lists and reports inside of Brightpearl that we previously kept up with outside of our old system. Review collected by and hosted on G2.com.

Malcolm P.

Director

Building Materials

Small-Business (50 or fewer emp.)

3/3/2016

"made all the difference"

4.5/5

What do you like best about Brightpearl?

I love that all updates are included and available to all. I love how simple and user friendly it is but how versatile it can be at the same time. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

The only thing I really disliked was the inability to give credit terms that were end of month. You could only give total days. That had now been resolved so I really have no complaints now Review collected by and hosted on G2.com.

Recommendations to others considering Brightpearl:

Take the free trial and learn as much as you can. The hassle this has saved us and the fact we don't need servers is amazing. We can access from anywhere in the world and in the years we have been using it we have never experienced a glitch or down time. Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

Previously we were running spreadsheets that only one person could access at a time and everything was done in triplicate. Now we can work faster and more efficiently with reps in the field placing orders while the office staff, pick, pack and send Review collected by and hosted on G2.com.

Brandon L.

Manager

Retail

Small-Business (50 or fewer emp.)

3/3/2016

"Helped our business grow to the next level"

4.5/5

What do you like best about Brightpearl?

We were able to completely get rid of Quickbooks and enter all of our inventory PO's directly to brightpearl which automatically syncs the adjustments to our website.... saved us hours each week. We use bigcommerce, ebay, amazon, and we have a retail store (ePos) and we use the system on the road at trade shows. It keeps all of our inventory synced almost 100% of time. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

We use Bigcommerce. Everytime Brightpearl or Bigcommerce has an update, things stop working correctly and it usually takes a day or two for things to "work right" again

I don't like that you have to click three times before removing inventory levels. Editing inventory levels on the fly should be easier.

The API to bigcommerce is still a little slow, but, it is much much much better than it was on the old Bigcommerce API that existed when we first started using brightpearl Review collected by and hosted on G2.com.

Recommendations to others considering Brightpearl:

Make sure to plan for 6 months minimum to full realize the capability of the software Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

Inventory control and product control are great. We can easily teach a new employee how to start processing and shipping orders and receiving purchase orders into the system. The Barcode System that automatically creates barcodes for items (even if they don't have barcodes) is amazing. We have over 50 thousand items and they all have barcodes created by brightpearl! Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

11/29/2016

"Great software for small simple up to multi chanel businesses. WEB and phsycal stores"

4.5/5

What do you like best about Brightpearl?

User Frindly, 24/7 support gives you a real mind peace, it works on any device. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Dispite the multiple functions that BP offers it could still be developed for International businesses as like as multilingual businesses, especialy in accounting options like multiple curency and ... Review collected by and hosted on G2.com.