Basware Reviews & Product Details

BT Cloud Scan proves to be a highly effective tool for managing scanning processes involving various business partners. Its primary function is to facilitate the transition from paper invoices to E-invoices within the freight process, covering operations in over 29 countries. Using the BT portal, we can access detailed information on both sent and received invoices, whether they arrive by email or through EDI Tradeshift categories. Review collected by and hosted on G2.com.

Yes, we have observed that our business partners are facing delays with scanning from the Xerox team when using EMAIL, TRADESHIFT, and BT modes. We are receiving numerous escalation emails from business partners regarding these scanning delays. When we submit invoices to the Basware workflow queue, we do receive an acknowledgement from the scanning team confirming acceptance, which is helpful. However, it would be even better if we could also receive a separate acknowledgement once the documents have actually been scanned into our workflow. Review collected by and hosted on G2.com.

I really appreciate how user-friendly Basware is. As an AP Specialist, it makes my daily tasks much easier and helps me accomplish my goals efficiently. Review collected by and hosted on G2.com.

Basware could improve by providing clearer error messages. I have noticed that invoices often get stuck in the queues, even when there is nothing actually wrong with them. As a result, I frequently have to manually intervene to clear these invoices from Basware. Review collected by and hosted on G2.com.

With Basware, our AP team has improved on accuracy, reduced work volumes, and secures leadership across global performances and procedures. With their SmartPDF feature, the system is adapting to our invoices on a daily basis. Their customer support team has been very supportive to our unique needs. Review collected by and hosted on G2.com.

I feel Basware can be more transparent on features and updates available to us. Review collected by and hosted on G2.com.

The convenience of taking care of invoices with a few clicks on the screen and being done with it. Review collected by and hosted on G2.com.

I would appreciate it if the system included a wider range of words when searching for the best code to use for invoicing. This would make it easier to find the most suitable code. Review collected by and hosted on G2.com.

What I appreciate most about Basware is that it operates as a cloud solution, which means there are no license limitations. Review collected by and hosted on G2.com.

The support could be improved, as it often takes a long time for issues to be addressed and resolved. Review collected by and hosted on G2.com.

Easy to use, efficiency for invoices processing Review collected by and hosted on G2.com.

Can not recognize hand written numbers. Need more training for learning the new features. Review collected by and hosted on G2.com.

All of my invoices are in one central location and can be accessed anytime. The top toolbar is clear and organized. When searching for invoices, I like how you can search by PO, Receipt #, ect so that your results are narrowed down and you only get exactly what you are searching for. Review collected by and hosted on G2.com.

The screen isn't always consistent when viewing my invoices from the notification center tab. Sometimes I can easily print my invoices in one click, but sometimes, I have to make multiple clicks to pull something. It would be nice to have a "view invoice" button that would automatically pop this up without clicking, downloading and opening an attachment. It would be nice to get an email notification when you have something in your notifications. I have to log in multiple times daily to check these as this is how my work is assigned to me with my role. Review collected by and hosted on G2.com.

The interface is pretty much very user friendly and love the dashboard make it more easy to navigate. Review collected by and hosted on G2.com.

1. There is no Basware forum

2. It's hard to get the answer you need when you try to search from Service Now portal

3. Most of the time it took forever to get the answer from Basware Support from the time you raise the ticket

4. Recently I have submit change request for EDI implementation and Basware already billed the subscription fee eventhough the project hasn't been tested and go through UAT. During that Basware support actually has delayed in response but nonetheless they already start the clock to bill us! Review collected by and hosted on G2.com.

It is an easy way to flow payments through to the correct approvers. It is set up in a way that is easy to follow and utilize even for new users. Additionally, it ensures all needed information is entered in which reduces inefficiencies. Review collected by and hosted on G2.com.

It would be nice if there was more flexibility to select who the workflow goes to (i.e. bypassing a reviewer when they are on vacation) - right now only specific people are able to do this. Additionally, it would be good if warnings could be set up by the team for common mistakes (i.e. when processing payments between 2 banks, we need to select Wire but many team members miss this). Review collected by and hosted on G2.com.

Super user-friendly platform, easy to train others with. Love the smart-coding feature which saves a lot of time. Overall, I think it is a very proficient platform to use for Accounts Payable. Review collected by and hosted on G2.com.

I do not like when there is a simple fix or typo after an invoice is reviewed/approved, but it must be returned all the way back to the person doing the Header Review level. Depending how long it takes for others to review, it can take extra long and delay payment even further when the solution was very minimal in fixing. Review collected by and hosted on G2.com.