Basware Reviews & Product Details

Basware is how the world’s best finance teams gain complete control of every invoice, every time. We offer a cloud-based platform for invoice lifecycle management automation, supporting end-to-end processing of invoices, from receipt or creation, through approval and matching, to payment and archive. Powered by the world’s most sophisticated invoice-centric AI – trained on over 2 billion invoices – Basware's Intelligent Automation drives real ROI by transforming finance operations. We serve 6,500+ customers globally and are trusted by industry leaders including DHL, Heineken and Sony. Fueled by 40 years of specialized expertise with $10+ trillion in total spend handled, we are pioneering the next era of finance. With Basware, now it all just happens.

Product Website

Seller

Basware

Discussions

Basware Community

Languages Supported

Danish, German, English, Finnish, French, Dutch, Norwegian, Swedish

Overview by

Rob Wilson

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

View More Pricing Information

Basware Integrations

(3)

Verified by Basware

Basware Media

Basware Demo - Basware Accounts Payable Dashboard

The AP dashboard is the command center for invoice processing in Basware. Here, AP professionals track invoices in real-time, route them through workflows, resolve exceptions, and collaborate instantly, all in one place.

Basware Insights enables organizations to transform their AP data into actionable insights, optimizing decision-making and enhancing financial outcomes. It provides real-time visibility into spend and invoice processes, supporting better strategic planning and long-term value creation. With flexi...

AP Assurance uses smart, invoice-centric AI to scan every corner of your ERP landscape, spotting errors, flagging inconsistencies, and stopping fraud before it starts. With 800+ algorithms working behind the scenes, global protection just happens.

Basware Demo - Global Invoice Compliance

Compliance, sorted. Basware cuts through complexity and keeps you covered—everywhere you do business. Risk? Reduced. Peace of mind? Delivered.

AI-powered precision across your entire AP function: Basware InvoiceAI transforms your AP process with purpose-built intelligence—trained on 2.3 billion invoices and $10T in spend. Co-developed with finance teams, it applies generative AI, NLP, and deep learning across the full invoice lifecycle...

Accelerate Your S/4HANA Journey with Basware: Strategic Accounts Payable Transformation

Revolutionize Your AP with Basware InvoiceAI. Basware InvoiceAI brings unmatched automation, accuracy, and intelligence to your AP process. Discover the world's only purpose-built AI for the entire invoice lifecycle — from ingestion to rec

Stop fraudsters in their tracks, provide Your AP Team with a Powerful Shield Against Fraud today!

Basware InvoiceAI: Transform your AP operations with intelligent agents

Basware: 40 years of innovation. We started as how many organizations start – from a single idea to make business better. Today, 40 years on, Basware is how the world’s best finance teams get complete control of every invoice, every time. O

Official Downloads

(5)

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Shannon B.

AP Manager

Enterprise (> 1000 emp.)

12/12/2025

"Basware is definitely recommended."

5/5

What do you like best about Basware?

With Basware, our AP team has improved on accuracy, reduced work volumes, and secures leadership across global performances and procedures. With their SmartPDF feature, the system is adapting to our invoices on a daily basis. Their customer support team has been very supportive to our unique needs. Review collected by and hosted on G2.com.

What do you dislike about Basware?

I feel Basware can be more transparent on features and updates available to us. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

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Thank you for the recommendation.

It is good to hear accuracy has improved and workloads have dropped across global teams, with SmartPDF adapting through daily use.

For visibility into new features and updates, you can follow our blog here: https://blog.basware.com/en/tag/ap-automation

You can also join customer events where the AI roadmap and upcoming capabilities are covered in more detail: https://www.basware.com/en/events?sol=for%20customers

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

2/2/2026

"Clear, Quick to Learn, and Great SAP Integration"

5/5

What do you like best about Basware?

The menu is very clear and really quick to learn. Coming from different programs is no problem at all. It’s also very well integrated with SAP, which is great since I’m using it daily. Review collected by and hosted on G2.com.

What do you dislike about Basware?

I think there is no a thing that I dislike, maybe only the graphics of overall Basware should be updated so the experience will be better :D Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

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Thank you for sharing your experience.

It is good to hear onboarding was smooth and switching from other tools was straightforward.

We also appreciate the note on visual design. Feedback like this helps guide future updates.

Verified User in Accounting

Small-Business (50 or fewer emp.)

5/12/2022

"Basware is really useful software for AP process"

4.5/5

What do you like best about Basware?

It is very simple and easy to use for anyone who dose not have idea of this software Review collected by and hosted on G2.com.

What do you dislike about Basware?

It gets logged off even when you are not using it for shorter period Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

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Thank you for sharing your feedback.

It is good to hear the system feels approachable, even for first time users.

Verified User in Food Production

Enterprise (> 1000 emp.)

1/22/2026

"Smart Invoice Scraping and Clean Interface That Streamlines Coding"

4/5

What do you like best about Basware?

Robot tool scraping the info from the invoices and suggesting the coding based on the previous postings, cleanness of the interface Review collected by and hosted on G2.com.

What do you dislike about Basware?

Multiple steps needed to properly use the search option Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

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Thank you for the review.

It is good to hear data capture and coding suggestions support accuracy and speed in daily work.

The feedback on search steps is helpful, especially for users who rely on it often.

Verified User in Accounting

Enterprise (> 1000 emp.)

12/4/2025

"Easy Invoicing, But Needs Better Code Search Options"

3.5/5

What do you like best about Basware?

The convenience of taking care of invoices with a few clicks on the screen and being done with it. Review collected by and hosted on G2.com.

What do you dislike about Basware?

I would appreciate it if the system included a wider range of words when searching for the best code to use for invoicing. This would make it easier to find the most suitable code. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

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Thank you for the feedback.

It is good to hear invoice handling feels quick and straightforward in day to day use.

The suggestion on broader search terms for coding is helpful and points to a clear way to speed up selection.

Verified User in Accounting

Enterprise (> 1000 emp.)

12/2/2025

"Flexible Cloud Solution Without License Limits"

4/5

What do you like best about Basware?

What I appreciate most about Basware is that it operates as a cloud solution, which means there are no license limitations. Review collected by and hosted on G2.com.

What do you dislike about Basware?

The support could be improved, as it often takes a long time for issues to be addressed and resolved. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

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Thank you for sharing your experience.

It is good to hear the cloud model supports broad access without license constraints.

The note on response times is important and helps highlight where support expectations need to be met more consistently.

Verified User in Construction

Enterprise (> 1000 emp.)

12/1/2025

"Effortless Invoice Processing and User-Friendly Experience"

4/5

What do you like best about Basware?

Easy to use, efficiency for invoices processing Review collected by and hosted on G2.com.

What do you dislike about Basware?

Can not recognize hand written numbers. Need more training for learning the new features. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

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Thank you for the review.

It is good to hear invoice processing feels efficient and straightforward for everyday use.

Thank you for the feedback on handwritten data capture and feature training.

Brandi L.

Mid-Market (51-1000 emp.)

7/5/2023

"Once you get used to the layout, it gets much easier to use"

4/5

What do you like best about Basware?

All of my invoices are in one central location and can be accessed anytime. The top toolbar is clear and organized. When searching for invoices, I like how you can search by PO, Receipt #, ect so that your results are narrowed down and you only get exactly what you are searching for. Review collected by and hosted on G2.com.

What do you dislike about Basware?

The screen isn't always consistent when viewing my invoices from the notification center tab. Sometimes I can easily print my invoices in one click, but sometimes, I have to make multiple clicks to pull something. It would be nice to have a "view invoice" button that would automatically pop this up without clicking, downloading and opening an attachment. It would be nice to get an email notification when you have something in your notifications. I have to log in multiple times daily to check these as this is how my work is assigned to me with my role. Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Thank you for the thoughtful review, Brandi. We're pleased to hear that Basware has provided you with a central location for your invoices, and the advanced search capabilities are assisting you in narrowing down results effectively. Your feedback on the notification center and the viewing experience of invoices is particularly insightful and aligns with our commitment to continually improve user experience. We will share your comments with our product management team for future enhancements, including the potential for email notifications and a streamlined viewing process

Simon S.

Procurement Systems Specialist

Enterprise (> 1000 emp.)

6/13/2023

"P2P solution with EDI"

5/5

What do you like best about Basware?

The interface is pretty much very user friendly and love the dashboard make it more easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Basware?

1. There is no Basware forum

2. It's hard to get the answer you need when you try to search from Service Now portal

3. Most of the time it took forever to get the answer from Basware Support from the time you raise the ticket

4. Recently I have submit change request for EDI implementation and Basware already billed the subscription fee eventhough the project hasn't been tested and go through UAT. During that Basware support actually has delayed in response but nonetheless they already start the clock to bill us! Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Thank you for taking the time to review Basware on G2. We are glad to hear that you find our user interface and dashboard easy to navigate, aligning with our focus on delivering an intuitive user experience for our customers.

Your detailed feedback is extremely valuable. We understand that timely and effective support is a crucial aspect of any software solution, and we apologize for the delays and challenges you have experienced with our customer support and EDI implementation process. Your input provides us with essential guidance on areas for improvement.

Specifically, the points you've raised about creating a Basware forum and enhancing the search functionality in our ServiceNow portal resonate with our commitment to active customer engagement. Rest assured, these concerns are being escalated for internal review.

As for the billing issue you mentioned, we will look into the matter promptly. We are committed to transparency and fairness in our pricing and will take immediate steps to address the situation.

For immediate assistance and to discuss your concerns in detail, please contact our customer support or email me directly at Robert.wilson@basware.com

Thank you once again for your participation and engagement.

Verified User in Accounting

Mid-Market (51-1000 emp.)

8/8/2023

"Basware Processing Payments Review"

4/5

What do you like best about Basware?

It is an easy way to flow payments through to the correct approvers. It is set up in a way that is easy to follow and utilize even for new users. Additionally, it ensures all needed information is entered in which reduces inefficiencies. Review collected by and hosted on G2.com.

What do you dislike about Basware?

It would be nice if there was more flexibility to select who the workflow goes to (i.e. bypassing a reviewer when they are on vacation) - right now only specific people are able to do this. Additionally, it would be good if warnings could be set up by the team for common mistakes (i.e. when processing payments between 2 banks, we need to select Wire but many team members miss this). Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Great to hear your feedback and really interesting suggestion, I will pass on to our product development team as this must be a common challenge that we could help solve.

Thanks,

Rob