--- title: Basware Reviews meta_title: 'Basware Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 131 reviews by the users' company size, role or industry to find out how Basware works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 131 scale: '5' date_modified: '2026-07-17' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # Basware Reviews **Vendor:** Basware **Category:** [Accounts Payable Automation Software](https://www.g2.com/categories/ap-automation) **Average Rating:** 4.0/5.0 **Total Reviews:** 131 ## About Basware Basware is how the world’s best finance teams gain complete control of every invoice, every time. We offer a cloud-based platform for invoice lifecycle management automation, supporting end-to-end processing of invoices, from receipt or creation, through approval and matching, to payment and archive. Powered by the world’s most sophisticated invoice-centric AI – trained on over 2 billion invoices – Basware's Intelligent Automation drives real ROI by transforming finance operations. We serve 6,500+ customers globally and are trusted by industry leaders including DHL, Heineken and Sony. Fueled by 40 years of specialized expertise with $10+ trillion in total spend handled, we are pioneering the next era of finance. With Basware, now it all just happens. ## Basware Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of Basware, making daily tasks easier and enhancing overall efficiency. (12 reviews) - Users appreciate the **streamlined invoice processing** of Basware, enhancing efficiency and transparency throughout the procure-to-pay cycle. (9 reviews) - Users commend Basware for its **efficiency in streamlining procure-to-pay processes** , enhancing automation and reducing manual errors. (8 reviews) - Users praise Basware for its **efficient invoicing and automation** , significantly enhancing workflow and saving finance teams time. (8 reviews) - Users appreciate the **automation** capabilities of Basware, significantly reducing manual effort and enhancing efficiency in processes. (7 reviews) - Speed (6 reviews) - Users value the **effective data management** capabilities of Basware, streamlining invoice processes across multiple business partners. (5 reviews) - Features (5 reviews) - Visibility (5 reviews) - Efficiency Improvement (4 reviews) **What users dislike:** - Users often experience **slow loading issues** with Basware, resulting in frustrating delays during their workflow processes. (5 reviews) - Users find Basware's **complexity** frustrating due to non-intuitive workflows and a steep learning curve for simple tasks. (4 reviews) - Users often experience **delays** in support response and setup, complicating their workflow and increasing frustration. (4 reviews) - Users find that **Basware needs improvement** in areas like workflow intuitiveness and system speed for a better experience. (4 reviews) - Users face **invoice issues** with Basware, experiencing stuck invoices and unclear error messages that complicate resolution. (4 reviews) - Users often face **invoicing issues** with Basware, including unclear error messages and invoices getting stuck in queues. (4 reviews) - Poor Search Functionality (4 reviews) - Search Difficulty (4 reviews) - Search Functionality Issues (4 reviews) - Search Inefficiency (4 reviews) ## Basware Reviews ### 1. Reliable Support, Easy Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Pawel M. | Specialist in Buy Center Team, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Basware?** I really appreciate Basware's quick help and clear instructions. The tool 'BaswareOne' is easy to use, and I can access it to easily review invoice delivery statuses. It's very convenient because Basware is reachable 24/7 via their ticketing system, which is straightforward to use. The communication from the Basware team has been clear, especially during the development stage, and they've provided detailed guidance on what needs to be done for UAT, which is really helpful. **What do you dislike about Basware?** I'm not sure who is the KAM on Basware side for our company and sometimes I'm sending direct emails blind without receiving a response or waiting very long for it. It would be great to get the information if there is a direct KAM we can reach out to or if we always need to use the ticketing tool or contact form online. Sometimes our questions are not related directly to existing service but to questions about extending the service or setting up a new one. **What problems is Basware solving and how is that benefiting you?** I use Basware for enhancing our input XML files and invoice sending via Peppol. The 24/7 ticket system is easy to use, and BaswareOne lets me review invoice statuses quickly, helping me act fast if issues arise. ### 2. Streamlined Invoice Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Prabhash R. | SDE, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Basware?** I use Basware to simplify invoice processing and supplier payment tracking. What I like most about Basware is its automation. It reduces manual work, speeds up approvals, and makes it easy to track invoices in one place. I also appreciate how the automation helps prevent missed approvals and keeps workflows moving without constant reminders, which saves time and improves overall efficiency. The initial setup was fairly smooth and the system was easy to adopt, especially after configuring workflows and user roles. **What do you dislike about Basware?** The reporting tools could be more flexible, and some settings take a few extra steps to customize. A more streamlined user experience would make the platform even better. It would be helpful to have more customizable dashboards and simpler report creation options. Adding quicker access to frequently used features and reducing the number of clicks for common tasks would also improve the overall user experience. **What problems is Basware solving and how is that benefiting you?** I use Basware to simplify invoice processing, centralize approvals, and improve payment visibility. It reduces manual follow-ups and speeds up approvals, keeping financial workflows organized and efficient. **Official Response from Hannah Greedy:** > Thank you so much for your detailed review. I'm glad we're reducing the workload and speeding the process up. Please do reach out to let me know which analytics version you're using. It sounds like you are using an older version as many of those issues are now solved in our latest release. Look forward to hearing from you. Hannah ### 3. A Solid Solution for Managing and Approving Invoices **Rating:** 4.0/5.0 stars **Reviewed by:** Heidi F. | EHS & Maintenance Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Basware?** As a manager, I work in Basware regularly to reference, verify, and approve invoices, and it has been a solid, dependable tool in our Accounts Payable process. One of the biggest benefits is the visibility it provides. Being able to quickly see invoice status, supporting documentation, and approval history makes it much easier to verify accuracy and keep things moving without unnecessary back-and-forth. **What do you dislike about Basware?** The search functionality can be a bit challenging at times. Having to use all capital letters for certain searches isn’t very intuitive and can be frustrating, especially for users who are in the system frequently and need to move quickly. Improving the search to be more flexible and user-friendly would make day-to-day use more efficient. **What problems is Basware solving and how is that benefiting you?** Basware helps solve the challenge of cost comparison and invoice verification by providing clear visibility into invoice details and historical pricing. Being able to easily compare costs across vendors, purchase orders, and previous invoices helps ensure accuracy, identify discrepancies, and prevent overbilling. This visibility supports better cost control and more informed decision-making. From a management perspective, it saves time, improves confidence in approvals, and helps ensure we are paying the correct amounts while maintaining consistency and accountability in the Accounts Payable process. ### 4. Invoice Processing oriented tool **Rating:** 4.0/5.0 stars **Reviewed by:** aditya b. | Senior Accountant, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2022 **What do you like best about Basware?** What I like most about Basware is its ability to streamline the entire procure-to-pay process. Features like automated invoice matching, approval workflows, and payment processing significantly reduce manual effort and errors. The system also provides good visibility into invoice status and approvals, which helps in timely payments and better control. Overall, it improves efficiency, compliance, and transparency in daily operations. **What do you dislike about Basware?** While Basware is a strong procure-to-pay tool, some workflows are not very intuitive and require multiple steps for simple actions. The system can also feel slow at times, and certain error messages are not very clear, which makes troubleshooting difficult. Additionally, handling exceptions or changes—such as updating bank details or reprocessing invoices—often requires manual work, which could be improved with more flexibility and automation. **What problems is Basware solving and how is that benefiting you?** Basware addresses inefficiencies in the procure-to-pay process by automating invoice processing, approvals, and payments. This reduces manual work, improves accuracy, and ensures compliance. For me, it results in faster processing, better visibility into invoice status, fewer follow-ups, and timely vendor payments. **Official Response from Hannah Greedy:** > That edit works well. Here is a slightly tighter version with the same message and tone, if you want it sharper: Thank you for the thoughtful feedback. It is good to hear the platform supports end to end purchasing and payment work while improving oversight and control. We also value the input on navigation, performance and error handling. This detail helps teams focus on making everyday tasks faster and simpler. ### 5. Structured but not always simple , basware where efficiency meets complexity. **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam B. | Information Technology Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Basware?** I use Basware for purchase to pay and e-invoicing, and I find it excellent for digitizing invoice workflows and providing spend visibility. It effectively handles electronic invoices and matches them to POs/receipts automatically. By digitizing invoice workflows, Basware removes the chaos that usually sits between receiving an invoice and actually paying it. Invoices become trackable and standardized, which I find very useful. It's also very useful for personal business, and that's why I recommend it to my colleagues and friends. **What do you dislike about Basware?** Getting Basware fully integrated with ERP systems (like SAP or others) can be complex and time-consuming. It's not easy to setup. Because every e-invoicing software is hard for setup. **What problems is Basware solving and how is that benefiting you?** I use Basware for purchase to pay and e-invoicing, automating electronic invoice handling and PO matching. It digitizes workflows, removing chaos and making every invoice trackable, which provides spend visibility. **Official Response from Hannah Greedy:** > Thank you for sharing this. The way you describe it, invoices becoming trackable and standardized, chaos removed between receipt and payment ,that's exactly the outcome we work toward. It means a lot that you recommend Basware to colleagues and friends. Setup is one of the harder parts of any e-invoicing implementation, and it's something we continue to invest in. If there's anything specific that made your integration more difficult than it needed to be, we'd welcome the detail, it goes directly to the teams who work on this. Thanks again for taking the time to write this up. ### 6. User-Friendly UI, Easy Integrations, and Top-Notch Basware Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Basware?** The UI/UX is very user friendly. Integrations are easy to setup. Performance is great with no issues noted. Support and onboarding from Basware is top-notch and one the top reasons we selected Basware. The movement they are making towards using AI and allow you to choose the level of comfort in its use is great. The ROI on this application is also worth it. **What do you dislike about Basware?** No dislikes of Basware noted at this time. **What problems is Basware solving and how is that benefiting you?** Visibility, global design, standardization and automation of our AP processes worldwide. ### 7. User-friendly except for a few small points **Rating:** 4.0/5.0 stars **Reviewed by:** Oscar H. | Accounts payable accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Basware?** I find Basware user-friendly in multiple areas. It offers convenient features such as exporting Excel files, and the filters often work well. It is also easy to modify large numbers of invoices with the function to update selected rows of selected header data. **What do you dislike about Basware?** Basware sometimes gives errors around matching goods. Additionally, retrieved invoice lines often do not work. These usually need to be deleted first before we can match. Furthermore, Basware does not always save everything correctly. If I add an approver and click save, I sometimes have to do this again because it occasionally disappears the first time. **What problems is Basware solving and how is that benefiting you?** I use Basware for processing and approving invoices. It offers solutions such as linking the correct codes to costs and matching goods to invoices. It is also user-friendly, especially the filters and exporting to Excel are very convenient. ### 8. Basware AP PRO **Rating:** 5.0/5.0 stars **Reviewed by:** Balamurugan T. | Deputy Manager - Freight Basware / EVO / Tradeshift Implementation, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Basware?** BT Cloud Scan proves to be a highly effective tool for managing scanning processes involving various business partners. Its primary function is to facilitate the transition from paper invoices to E-invoices within the freight process, covering operations in over 29 countries. Using the BT portal, we can access detailed information on both sent and received invoices, whether they arrive by email or through EDI Tradeshift categories. **What do you dislike about Basware?** Yes, we have observed that our business partners are facing delays with scanning from the Xerox team when using EMAIL, TRADESHIFT, and BT modes. We are receiving numerous escalation emails from business partners regarding these scanning delays. When we submit invoices to the Basware workflow queue, we do receive an acknowledgement from the scanning team confirming acceptance, which is helpful. However, it would be even better if we could also receive a separate acknowledgement once the documents have actually been scanned into our workflow. **What problems is Basware solving and how is that benefiting you?** Within the BT Login, there is a dedicated tab for both Sent files and Incoming invoices. It would be helpful if the Sent files report could also display bucket information. This addition would allow us to track the trend of when files were sent for scanning and when they were actually scanned, along with the number of aged days. The scanning days are visible across all countries. ### 9. Auto-Scanning That Streamlines Processing and Populates Info Fast **Rating:** 4.0/5.0 stars **Reviewed by:** Margaret Guixin M. | accounts payable specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Basware?** auto scanning and populating info, processing with stages, can be corrected if info not matching **What do you dislike about Basware?** too many non-invoices and duplication received. **What problems is Basware solving and how is that benefiting you?** efficiently process big volume of invoices, with invoice image at hand ### 10. Efficient Invoice Management, But With Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Oscar H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Basware?** I like that Basware makes it possible to automatically read invoices, which saves a lot of time. Also, the options to export large amounts of data and the ability to import coding from Excel for previously booked invoices are convenient. This way, I don't have to create an extensive coding for invoices each time. Additionally, Basware has many features, which led us to switch from Exact. **What do you dislike about Basware?** It is sometimes slow and not everything is always stored correctly. Furthermore, errors are not always clearly described. **What problems is Basware solving and how is that benefiting you?** I use Basware for storing invoices, so I don't have to waste time on manual entry. Automatically reading invoices saves me a lot of time. The ability to export large amounts of data and import coding from Excel is very useful. ## Basware Discussions - [What is purchase-to-pay process?](https://www.g2.com/discussions/what-is-purchase-to-pay-process) - 1 comment - [What is verian?](https://www.g2.com/discussions/what-is-verian) - 1 comment - [What is e invoicing Basware?](https://www.g2.com/discussions/what-is-e-invoicing-basware) - 1 comment - [What does Basware do?](https://www.g2.com/discussions/what-does-basware-do) - 1 comment - [View Basware pricing details and edition comparison](https://www.g2.com/products/basware-basware/reviews/basware-review-8431385?section=pricing&secure%5Bexpires_at%5D=2026-07-17+02%3A06%3A05+-0500&secure%5Bsession_id%5D=561afa2f-029d-4bac-9201-ac46825268e3&secure%5Btoken%5D=ccb5649fd6d930db23dabc132f44718a2a85b1aa9405822e24080e34e558a22c&format=llm_user) ## Basware Integrations - [Aurora 2.1](https://www.g2.com/products/aurora-2-1/reviews) - [DM Valid](https://www.g2.com/products/dm-valid/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) ## Basware Features **Contract Management Platform Features** - Contract Creation - Contract Templates - Contract Editing - Contract Attachments - Contract Collaboration - Approval Process - Notifications & Reminders - Contract Database - Integrations / APIs - Reporting & Dashboards **Setup** - Data - Approvals - Alignment **Management** - Approval - Communication - Documents **Planning** - Processes - Contracts - Content - Requisition **Invoice Management** - Capture - Supplier Portal - Repository **Invoice Generation** - Templates - Digital Invoices - Recurring Invoices **Management** - Approval - Communication - Documents - Receipt of Goods **Contract Creation & Management** - Contract Creation - Contract Templates - Contract Editing - Contract Attachments **Supplier Marketplace** - Library - Categorization - Data Management **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Performance** - KPIs - Benchmarks - Forecasting - Savings **Performance** - Evaluation - Selection - Risk Management **Execution** - Sourcing - Purchasing - Invoicing **Invoice Processing** - Matching - Payments - Workflows - Tax Compliance **Invoice Processing** - Approvals - Batch Processing - Consolidation - Match Invoices **Planning** - Processses - Contracts - Content - Requisition **Collaboration** - Contract Collaboration - Approval Process **Contract Management** - Compliance - Revenue - Negotiations **Generative AI** - AI Text Generation - AI Text Summarization **Supplier Information** - Profiles - Qualifications - History **Analytics** - Visibility - Performance - Spend **Analytics** - Due Dates - Benchmarking - KPIs **Analytics** - Due Dates - Cashflow - KPIs - Payment Tracking **Invoice Management** - Capture - Supplier Portal - Repository **Other Platform Features** - Notifications & Reminders - Contract Database - Contract Compliance - Integrations / APIs - E-Signature **Payment Cards** - One-time Virtual - Recurring Virtual - Physical **Data Collection** - Spend - Compliance Reports - Savings **Agentic AI - Contract Management** - Autonomous Task Execution **Integration** - Accounting - Payment Integration - ERP **Integration** - Accounting - Payments - ERP - Account Sync **Supplier Management** - Evaluation - Selection - Risk Management **Contract Data** - Reporting & Dashboards - Advanced Contract Analytics **Reporting** - Real time - Multiple Views - Export - Budgets **Project Management** - Dashboard - Repository - Lifecycle **Agentic AI - Procure to Pay** - Multi-step Planning **Execution** - Sourcing - Purchasing - Invoicing **Payments** - Vendor - Recurring - Employee Reimbursements - ACH **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Strategic Sourcing** - Multi-step Planning - Cross-system Integration - Adaptive Learning **Agentic AI - Invoice Management** - Cross-system Integration - Adaptive Learning - Proactive Assistance **Invoice Processing** - Matching - Payments - Workflows - Tax Compliance - Submittal **Fraud & Risk Management** - Notifications - Unique Cards - Controls **Agentic AI - Contract Lifecycle Management (CLM)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Supplier Information** - Profiles - Qualifications - History **Agentic AI - Spend Management** - Proactive Assistance **Analytics** - Visibility - Performance - Spend - Due Dates - KPIs **Integration** - Accounting - Payments - ERP - Procurement **Agentic AI - Purchasing** - Proactive Assistance - Decision Making **Risk** - Analysis - Identification - Scoring **Recovery** - Recoup - Reporting **Audit** - Filters - Post Audits - Overpayments - Duplicates **Fraud** - Vendor Checks - Data Generation - Monitoring **Agentic AI - AP Automation** - Autonomous Task Execution - Proactive Assistance - Decision Making ## Top Basware Alternatives - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - 4.1/5.0 (742 reviews) - [Coupa](https://www.g2.com/products/coupa-software-coupa/reviews) - 4.2/5.0 (555 reviews) - [Stampli](https://www.g2.com/products/stampli/reviews) - 4.6/5.0 (1,952 reviews)