What do users say about Basware?

Thank you for taking the time to share your experience with Basware on G2. We're pleased to hear that you recognize the valuable insights our solutions offer in streamlining financial processes like procurement, accounts payable, and e-invoicing. Our mission is to provide our clients with the cutting-edge knowledge and tools they need for increased efficiency and reduced errors.

We appreciate your feedback regarding the pricing and licensing model. Basware is committed to being proactive in delivering value to our clients. Your input on costs provides us with strategic guidance that will help us refine our solutions to better align with various budgets.

It's rewarding to hear that our platform aids in enhancing collaboration with suppliers through features such as e-invoicing and supplier portals. Effective communication is crucial in facilitating smooth transactions and fostering healthy supplier relationships.

Your engagement with our product and your decision to share your insights are instrumental for us. As we continue to innovate, we encourage you to stay connected for the latest best practices and industry trends that Basware offers. If you have attended any of our previous events or webinars, we hope you found them insightful, and we invite you to participate in our future initiatives.

For any further queries or suggestions, we encourage you to reach out to our customer support or your designated client representative.

Thank you once again for your valuable input.

Hi Diego,

While we appreciate you taking the time to submit your feedback we are disappointed to hear you have had such a negative experience.

Addressing your main challenges with our solution:

Access to reports - This is set by the admin so we would recommend contacting the solution owner to discuss any issues you may be having and to see if this can be resolved.

AI, smart coding generating incorrect pricing and vendor selection - This should not be occurring so if this is an issue that is repeating itself please raise a ticket with our support team to resolve.

Once again please accept my apologies for your negative experience. If you would like to further discuss please dont hestitate to contact me directly.

Kind regards,

Rob

Thank you for highlighting Basware's user-friendly design and role-based accessibility in your G2 review. Your feedback on limitations for users with restricted access is invaluable, this is most likely due to restrictions set at the admin level, but we will look further into this.

I'm sorry to hear your experience isnt where it should be, perhaps if you could reach out to directly we can investigate what is going wrong. My email address is Robert.Wilson@basware.com

Thank you for your review. We're pleased to hear that Basware's capabilities in accessing historical data and approval flows are adding value to your audit processes. Your feedback on the delays in posting transactions is valuable, and we are constantly working on enhancing our system for prompt issue notifications. Your insights contribute to our ongoing efforts to improve AP automation and invoice management. Thank you for your continued engagement.

Best regards,

Rob

Thank you, Dimitrios, for taking the time to share your experience with Basware on G2. We're delighted to hear you find our interface user-friendly and appreciate its capabilities.

We acknowledge your observation regarding occasional glitches. Rest assured, we are committed to addressing technical issues promptly to continue providing a seamless experience.

Thank you for your detailed review, Michael. We're pleased to hear that the automation features, especially the "payment plan" function and "smart-coding," are streamlining your invoice management. Your feedback on the need for enhanced customization and a select-all function is invaluable. We'll share these insights with our product management team as we continue to refine and enhance our offerings.

Thank you, Justyna, for sharing your valuable insights on Basware's utility in streamlining the ordering process. We're investing in tools to make the platform even more intuitive, and you should see more hints and prompts in the near future to enhance your user experience. Your feedback is instrumental in this improvement journey.

Thank you for your enthusiastic review, Ramy. We're thrilled to hear that Basware has met your expectations and that you'd recommend it so highly. Your confidence in our ability to address the small glitches is greatly appreciated, and rest assured, we are continuously working to refine our solutions.

Med vänliga hälsningar och stort tack,

Rob