--- title: Basware Reviews meta_title: 'Basware Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 136 reviews by the users' company size, role or industry to find out how Basware works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 136 scale: '5' date_modified: '2026-10-30' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance ---

What do users say about Basware?

Generated using AI from real user reviews

Basware Reviews (136)

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4.1
136 reviews

Basware Reviews & Product Details

Basware Integrations

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Pros & Cons

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Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

26 months

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Verified User in Accounting
AA
Verified User in Accounting
Enterprise (> 1000 emp.)
"Flexible Cloud Solution Without License Limits"
4/5
What do you like best about Basware?

What I appreciate most about Basware is that it operates as a cloud solution, which means there are no license limitations. Review collected by and hosted on G2.com.

What do you dislike about Basware?

The support could be improved, as it often takes a long time for issues to be addressed and resolved. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware
Edit edit

Thank you for sharing your experience.

It is good to hear the cloud model supports broad access without license constraints.

The note on response times is important and helps highlight where support expectations need to be met more consistently.

OH
Oscar H.
Mid-Market (51-1000 emp.)
"Efficient AP Management, Needs Faster Email Integration"
4.5/5
What do you like best about Basware?

I like that you can filter on a lot of data and have a good overview of paid and unpaid invoices. This makes it much easier to avoid making faults. Review collected by and hosted on G2.com.

What do you dislike about Basware?

It takes very long to see invoices sent by email to Basware to see them in the system. Review collected by and hosted on G2.com.

SB
Shannon B.
AP Manager
Enterprise (> 1000 emp.)
"Basware is definitely recommended."
5/5
What do you like best about Basware?

With Basware, our AP team has improved on accuracy, reduced work volumes, and secures leadership across global performances and procedures. With their SmartPDF feature, the system is adapting to our invoices on a daily basis. Their customer support team has been very supportive to our unique needs. Review collected by and hosted on G2.com.

What do you dislike about Basware?

I feel Basware can be more transparent on features and updates available to us. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware
Edit edit

Thank you for the recommendation.

It is good to hear accuracy has improved and workloads have dropped across global teams, with SmartPDF adapting through daily use.

For visibility into new features and updates, you can follow our blog here: https://blog.basware.com/en/tag/ap-automation

.

You can also join customer events where the AI roadmap and upcoming capabilities are covered in more detail: https://www.basware.com/en/events?sol=for%20customers

Verified User in Biotechnology
AB
Verified User in Biotechnology
Enterprise (> 1000 emp.)
"Effortless Automation That Eliminates Manual Work"
4.5/5
What do you like best about Basware?

The automation of manual tasks and the ease of use of the tool. Review collected by and hosted on G2.com.

What do you dislike about Basware?

I have not found any downsides with the tool. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware
Edit edit

We're glad the automation is saving your team time and taking manual work off their plate. We appreciate you sharing your experience.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Clear, Quick to Learn, and Great SAP Integration"
5/5
What do you like best about Basware?

The menu is very clear and really quick to learn. Coming from different programs is no problem at all. It’s also very well integrated with SAP, which is great since I’m using it daily. Review collected by and hosted on G2.com.

What do you dislike about Basware?

I think there is no a thing that I dislike, maybe only the graphics of overall Basware should be updated so the experience will be better :D Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware
Edit edit

Thank you for sharing your experience.

It is good to hear onboarding was smooth and switching from other tools was straightforward.

We also appreciate the note on visual design. Feedback like this helps guide future updates.

Verified User in Automotive
CA
Verified User in Automotive
Enterprise (> 1000 emp.)
"Easy to Use, Logical AI-Based Dashboard"
4/5
What do you like best about Basware?

Easy to use, logical, AI based daahboard Review collected by and hosted on G2.com.

What do you dislike about Basware?

Sometimes interfaces quite complex and takes lot effort Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware
Edit edit

Thank you for taking time to review us. I'm glad we're creating that real value for you.

Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Basware is really useful software for AP process"
4.5/5
What do you like best about Basware?

It is very simple and easy to use for anyone who does not have an idea of this software Review collected by and hosted on G2.com.

What do you dislike about Basware?

It gets logged off even when you are not using it for a shorter period Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware
Edit edit

Thank you for sharing your feedback.

It is good to hear the system feels approachable, even for first time users.

Verified User in Food Production
UF
Verified User in Food Production
Enterprise (> 1000 emp.)
"Smart Invoice Scraping and Clean Interface That Streamlines Coding"
4/5
What do you like best about Basware?

Robot tool scraping the info from the invoices and suggesting the coding based on the previous postings, cleanness of the interface Review collected by and hosted on G2.com.

What do you dislike about Basware?

Multiple steps needed to properly use the search option Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware
Edit edit

Thank you for the review.

It is good to hear data capture and coding suggestions support accuracy and speed in daily work.

The feedback on search steps is helpful, especially for users who rely on it often.

Verified User in Accounting
UA
Verified User in Accounting
Enterprise (> 1000 emp.)
"Easy Invoicing, But Needs Better Code Search Options"
3.5/5
What do you like best about Basware?

The convenience of taking care of invoices with a few clicks on the screen and being done with it. Review collected by and hosted on G2.com.

What do you dislike about Basware?

I would appreciate it if the system included a wider range of words when searching for the best code to use for invoicing. This would make it easier to find the most suitable code. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware
Edit edit

Thank you for the feedback.

It is good to hear invoice handling feels quick and straightforward in day to day use.

The suggestion on broader search terms for coding is helpful and points to a clear way to speed up selection.

Verified User in Construction
UC
Verified User in Construction
Enterprise (> 1000 emp.)
"Effortless Invoice Processing and User-Friendly Experience"
4/5
What do you like best about Basware?

Easy to use, efficiency for invoices processing Review collected by and hosted on G2.com.

What do you dislike about Basware?

Can not recognize hand written numbers. Need more training for learning the new features. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware
Edit edit

Thank you for the review.

It is good to hear invoice processing feels efficient and straightforward for everyday use.

Thank you for the feedback on handwritten data capture and feature training.

Questions about Basware? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
•
Last activity about 3 years ago

What is purchase-to-pay process?

0 Upvotes
1
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GU
Guest User

What is your experience regarding pricing and costs for Basware, and how has it impacted your procurement processes?

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0
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Pricing Insights

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

26 months

Average Discount

7%

View More Pricing Information
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Basware Features
Due Dates
Payment Tracking
Workflows
Approvals
Batch Processing
Accounting
Accounting
Payments
Templates
Digital Invoices
Recurring Invoices

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