Basware Reviews & Product Details

Basware is how the world’s best finance teams gain complete control of every invoice, every time. We offer a cloud-based platform for invoice lifecycle management automation, supporting end-to-end processing of invoices, from receipt or creation, through approval and matching, to payment and archive. Powered by the world’s most sophisticated invoice-centric AI – trained on over 2 billion invoices – Basware's Intelligent Automation drives real ROI by transforming finance operations. We serve 6,500+ customers globally and are trusted by industry leaders including DHL, Heineken and Sony. Fueled by 40 years of specialized expertise with $10+ trillion in total spend handled, we are pioneering the next era of finance. With Basware, now it all just happens.

Product Website

Seller

Basware

Discussions

Basware Community

Languages Supported

Danish, German, English, Finnish, French, Dutch, Norwegian, Swedish

Overview by

Rob Wilson

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

View More Pricing Information

Basware Integrations

(3)

Verified by Basware

Basware Media

Basware Demo - Basware Accounts Payable Dashboard

The AP dashboard is the command center for invoice processing in Basware. Here, AP professionals track invoices in real-time, route them through workflows, resolve exceptions, and collaborate instantly, all in one place.

Basware Insights enables organizations to transform their AP data into actionable insights, optimizing decision-making and enhancing financial outcomes. It provides real-time visibility into spend and invoice processes, supporting better strategic planning and long-term value creation. With flexi...

AP Assurance uses smart, invoice-centric AI to scan every corner of your ERP landscape, spotting errors, flagging inconsistencies, and stopping fraud before it starts. With 800+ algorithms working behind the scenes, global protection just happens.

Basware Demo - Global Invoice Compliance

Compliance, sorted. Basware cuts through complexity and keeps you covered—everywhere you do business. Risk? Reduced. Peace of mind? Delivered.

AI-powered precision across your entire AP function: Basware InvoiceAI transforms your AP process with purpose-built intelligence—trained on 2.3 billion invoices and $10T in spend. Co-developed with finance teams, it applies generative AI, NLP, and deep learning across the full invoice lifecycle...

Accelerate Your S/4HANA Journey with Basware: Strategic Accounts Payable Transformation

Revolutionize Your AP with Basware InvoiceAI. Basware InvoiceAI brings unmatched automation, accuracy, and intelligence to your AP process. Discover the world's only purpose-built AI for the entire invoice lifecycle — from ingestion to rec

Stop fraudsters in their tracks, provide Your AP Team with a Powerful Shield Against Fraud today!

Basware InvoiceAI: Transform your AP operations with intelligent agents

Basware: 40 years of innovation. We started as how many organizations start – from a single idea to make business better. Today, 40 years on, Basware is how the world’s best finance teams get complete control of every invoice, every time. O

Official Downloads

(5)

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Verified User in Accounting

Mid-Market (51-1000 emp.)

8/8/2023

"Basware Processing Payments Review"

4/5

What do you like best about Basware?

It is an easy way to flow payments through to the correct approvers. It is set up in a way that is easy to follow and utilize even for new users. Additionally, it ensures all needed information is entered in which reduces inefficiencies. Review collected by and hosted on G2.com.

What do you dislike about Basware?

It would be nice if there was more flexibility to select who the workflow goes to (i.e. bypassing a reviewer when they are on vacation) - right now only specific people are able to do this. Additionally, it would be good if warnings could be set up by the team for common mistakes (i.e. when processing payments between 2 banks, we need to select Wire but many team members miss this). Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Great to hear your feedback and really interesting suggestion, I will pass on to our product development team as this must be a common challenge that we could help solve.

Thanks,

Rob

Verified User in Accounting

Mid-Market (51-1000 emp.)

8/8/2023

"Basware - Top Notch, User Friendly"

4.5/5

What do you like best about Basware?

Super user-friendly platform, easy to train others with. Love the smart-coding feature which saves a lot of time. Overall, I think it is a very proficient platform to use for Accounts Payable. Review collected by and hosted on G2.com.

What do you dislike about Basware?

I do not like when there is a simple fix or typo after an invoice is reviewed/approved, but it must be returned all the way back to the person doing the Header Review level. Depending how long it takes for others to review, it can take extra long and delay payment even further when the solution was very minimal in fixing. Review collected by and hosted on G2.com.

What problems is Basware solving and how is that benefiting you?

My role is at the Header Reviewer level, so my tasks include a lot of coding - for my role, I review many invoices from many departments and keeping track and invoices to code and what codes to use can sometimes feel subjective based on departments and what they identify invoices to be. The Smart-coding tool is a life saver - I love this feature. It just saves time in so many ways. I also like the "Duplicate" option for coding to save time as well. Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Thank you for your comprehensive review on G2. It's rewarding to hear that you find Basware's platform super user-friendly and proficient for Accounts Payable, particularly praising our smart-coding feature. Features like these are designed to deliver the efficiencies you mention so its great to hear this working in action. We'd love to hear more on this so if you have time I'd love to connect with you regarding this, my email address is Robert.Wilson@basware.com

Your constructive feedback about the invoice review and approval process is invaluable. We understand the importance of efficient workflows, especially when it comes to time-sensitive tasks like invoice payments. Your point about delays due to simple fixes resonates with our commitment to improve. Rest assured, we will pass this feedback on to product management and will look to review this process for potential enhancements.

Your continued engagement with our platform and your willingness to share your experience provide us with strategic guidance to better serve our customers. If you have attended any of our previous events, we hope you found them beneficial and encourage you to participate in upcoming webinars.

Thanks again,

Rob Wilson

Marta M.

Junior Procurement Specialist

Consumer Services

Enterprise (> 1000 emp.)

8/8/2023

"Very good tool with a lot of possibilities which sometimes makes things more difficult :)"

4/5

What do you like best about Basware?

I like Basware because this tool is really making my work easier. I like the home page, that all tasks are visibile and once it is all done there is a palm trees view and a coffee icon. I like option "Advanced search" it is really helpful in my daily work. Review collected by and hosted on G2.com.

What do you dislike about Basware?

Sometimes it works really slowly. It can interfere with the work and it is a little annoying. I also don't like that system log me out after a few minutes and when I going back I need to log in once again. Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Thank you, Marta, for your detailed review on G2. We're thrilled to hear that Basware is making your work easier and that features like the "Advanced search" are enhancing your daily tasks. We take pride in delivering a platform that provides our users with a convenient and efficient experience.

We've noted your concerns regarding system speed and the logout feature and will pass this onto Product Management. These are important areas for us, and we are committed to addressing these issues to ensure a smoother workflow for you.

Your insights are invaluable to us, and we encourage you to continue sharing your thoughts to help us improve and align with industry best practices.

Leo M.

Enterprise (> 1000 emp.)

7/3/2023

"Good system but not user friendly"

3/5

What do you like best about Basware?

It is a great system for managing, viewing spend and compiling everything into one place. The system Procure2Pay is a great idea. I have never used a competitor to be able to compare though also. Review collected by and hosted on G2.com.

What do you dislike about Basware?

It is not very user-friendly and the user experience is not that great for the end user. I find that raising purchase requisitions is glitchy and could use improvement. We also find it limited as we've built a purchase request system that feeds into Basware to overcome these challenges. Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Thank you for your insights, Leo. It's great to hear that our system is serving your spend management needs effectively. We value your feedback on user-friendliness and are actively working to enhance the user experience, specifically in areas like raising purchase requisitions. Your input is instrumental in helping us address this.

Verified User in Consumer Services

Enterprise (> 1000 emp.)

7/3/2023

"The real user friendly tool for a full-ended purchase to pay-process"

4.5/5

What do you like best about Basware?

As a Controller you like spend less time educating managers in Purchase to Pay systems as much as possible. Basware truly make the user experience easy for manager, minimizing my time spent on educating them so I can focus on more advanced tasks.

However Basware also supply me with the tools needed for analysis, detailed views and full ended Purchase to Pay control. I've worked with several invoice systems and I truly believe this is the best one ever used. Review collected by and hosted on G2.com.

What do you dislike about Basware?

Perhaps its a internal issue and not a Basware issue. But I do find the purchasing part difficult to work with sometimes. But I believe that is a internal issue more than a systematical issue.

Other then that I really find no downsides with Basware. Review collected by and hosted on G2.com.

What problems is Basware solving and how is that benefiting you?

By having a Procure/Purchase - to - Pay process its solving the one true problem that is "We have five systems that don't talk to each other-problem". You have everything in one place which is the main problem its solving.

As mentioned previously it really solves the problem of User experience. Everyone can easily use the system, regardless of previous invoice system experience. From the buttons, to the steps, to the colors, it all makes sense. Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Thank you for your thoughtful review. We're delighted to hear that Basware has empowered you to focus on advanced tasks by simplifying the educational process for managers. The user experience is a cornerstone of our platform, and we're pleased that you find our tools suitable for both managerial and analytical needs.

We're also glad that Basware is resolving the integration challenge you faced with multiple systems. Having everything in one place not only streamlines the procurement-to-pay process but also fosters ease of use, irrespective of one's previous experience with invoice systems.

Your feedback on the purchasing part being somewhat difficult is noted, and while it may be an internal issue, we’re always keen on enhancing every aspect of our platform.

We encourage you to stay engaged and share any more insights you might have.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

7/3/2023

"Efficient software for processing invoices, though can get tricky with many organisational users"

3/5

What do you like best about Basware?

Shows me only what I need to see, with minimal distractions, quick process to raise POs and review invoices and that our finance team are able to check on our dashboards in case there is an issue. Review collected by and hosted on G2.com.

What do you dislike about Basware?

I can't look up other POs raised by other members of my team - a 'work group' function could fix this. Not everyone in my organisation is a reviewer, so it can become confusing knowing who to forward to. Half the time the invoices cannot be auto coded so I have to manually do it. Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Thank you for sharing your experience with Basware and providing detailed feedback. Your observations, particularly on the 'work group' function and the challenges with auto-coding, are valuable. We will share these insights with our product management team as we continually aim to improve the user experience and better serve your needs.

Andrew S.

Enterprise (> 1000 emp.)

7/3/2023

"Simple and easy"

3/5

What do you like best about Basware?

The process for approving invoices is easy to complete. Being able to search using different information to find invoices makes it easy to track down what you need. Review collected by and hosted on G2.com.

What do you dislike about Basware?

how quickly it times out. I don't stay in one program all day so when this one is open it ends up timing out during the time it takes me research information regarding the invoice the program has already timed out. Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Thank you for your review, Andrew. It's great to hear that you find Basware's invoice approval process and search functionality effective and user-friendly. Your feedback about the system timing out quickly is noted and will be shared with our development team as we aim to continuously improve our user experience.

Lucas B.

Youth Secretary

Mid-Market (51-1000 emp.)

7/3/2023

"Basware us very useful to streamline invoice processing, but it still has many flaws"

4/5

What do you like best about Basware?

It's fast and it has many macros that greatly help to make invoice processing swift and easy, the interface is easy to understand and I haven't had any problems with loading speed. Review collected by and hosted on G2.com.

What do you dislike about Basware?

A lot of time the automatic information reading and smart coding doesn't work as inteded, sometimes invoices are lost or rejected for no reason and it's a little iffy about intended "errors". Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Thank you for sharing your balanced perspective, Lucas. We're pleased to hear that Basware is contributing to your productivity by streamlining your invoice processing. Your feedback on the issues with automatic information reading and smart coding is valuable, and we will certainly direct these points to our development team as we continue to improve and evolve our solutions.

Verified User in Computer & Network Security

Enterprise (> 1000 emp.)

7/4/2023

"Invoice processing made easy thanks to Basware"

5/5

What do you like best about Basware?

Basware offers software solutions that streamline and automate various financial processes, such as procurement, accounts payable, and e-invoicing. This automation can save time and reduce manual errors, resulting in increased efficiency. Review collected by and hosted on G2.com.

What do you dislike about Basware?

Implementing a software solution like Basware can involve significant upfront and ongoing costs, depending on the size of the organization and the specific needs. Some users may find the pricing structure or licensing model of Basware to be expensive or not aligned with their budget Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Thank you for taking the time to share your experience with Basware on G2. We're pleased to hear that you recognize the valuable insights our solutions offer in streamlining financial processes like procurement, accounts payable, and e-invoicing. Our mission is to provide our clients with the cutting-edge knowledge and tools they need for increased efficiency and reduced errors.

We appreciate your feedback regarding the pricing and licensing model. Basware is committed to being proactive in delivering value to our clients. Your input on costs provides us with strategic guidance that will help us refine our solutions to better align with various budgets.

It's rewarding to hear that our platform aids in enhancing collaboration with suppliers through features such as e-invoicing and supplier portals. Effective communication is crucial in facilitating smooth transactions and fostering healthy supplier relationships.

Your engagement with our product and your decision to share your insights are instrumental for us. As we continue to innovate, we encourage you to stay connected for the latest best practices and industry trends that Basware offers. If you have attended any of our previous events or webinars, we hope you found them insightful, and we invite you to participate in our future initiatives.

For any further queries or suggestions, we encourage you to reach out to our customer support or your designated client representative.

Thank you once again for your valuable input.

Diego J.

Mid-Market (51-1000 emp.)

8/7/2023

"Basware stinks."

0/5

What do you like best about Basware?

The only thing helpful is it keeps all the invoices in one place. Review collected by and hosted on G2.com.

What do you dislike about Basware?

I have no access to any reports. The smart AI never works for me. It reads the price incorrectly, and assigns it to the wrong vendor. Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Hi Diego,

While we appreciate you taking the time to submit your feedback we are disappointed to hear you have had such a negative experience.

Addressing your main challenges with our solution:

Access to reports - This is set by the admin so we would recommend contacting the solution owner to discuss any issues you may be having and to see if this can be resolved.

AI, smart coding generating incorrect pricing and vendor selection - This should not be occurring so if this is an issue that is repeating itself please raise a ticket with our support team to resolve.

Once again please accept my apologies for your negative experience. If you would like to further discuss please dont hestitate to contact me directly.

Kind regards,

Rob