What are the best alternatives to Avaya Infinity Platform?

The best alternatives to Avaya Infinity Platform based on G2 user ratings and review counts are Talkdesk (4.4/5 stars, 2504 reviews), Genesys Cloud CX (4.4/5 stars, 1549 reviews), and NiCE CXone (4.3/5 stars, 1730 reviews). These platforms lead in user satisfaction and offer comprehensive contact center capabilities.

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Top 10 Avaya Infinity Platform Alternatives & Competitors

(181)4.1 out of 5

Many buyers researching Avaya Infinity Platform on G2 ultimately choose a competing solution from this list of highly rated tools. Contact Center Software is used by teams seeking innovative, easily administered platforms with features like web chat, session recording, and session summary notes, according to G2 reviews. When comparing Avaya Infinity Platform with other tools, reviewers most often evaluate features and customer service as key differentiators.
The best overall alternative to Avaya Infinity Platform is NiCE CXone, rated ~4.3 stars on G2 from 1604+ reviewers. It is frequently praised for efficiency and helpful. Other well-known alternatives to Avaya Infinity Platform are:

Talkdesk – known for efficiency and call management (G2 star rating ~4.4)
Genesys Cloud CX – highly rated for efficiency and helpful (G2 star rating ~4.4)
Five9 Intelligent Cloud Contact Center Platform – offers customer support and helpful (G2 star rating ~4.1)
Amazon Connect – best suited for teams that need efficiency and customization (G2 star rating ~4.4)

Browse top options below. Based on G2 review data, Avaya Infinity Platform is most commonly used in industries like Contact Center Software, AI Customer Support Agents Software, Social Customer Service Software. Compare user ratings by vertical to find the best fit.

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Best Paid & Free Alternatives to Avaya Infinity Platform

NiCE CXone
Talkdesk
Genesys Cloud CX
Five9 Intelligent Cloud Contact Center Platform
Amazon Connect
3CX
Sprinklr Service
Aircall

Top 10 Alternatives to Avaya Infinity Platform Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Avaya Infinity Platform stacks up to the competition, check reviews from current & previous users in industries like Telecommunications, Insurance, and Entertainment, and find the best product for your business.

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By NiCE

Product Description

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Reviewers say compared to Avaya Infinity Platform, NiCE CXone is:

Easier to set up

Easier to admin

Easier to do business with

Categories in common with Avaya Infinity Platform:

Contact Center Workforce

Contact Center

Speech Analytics

Customer Self-Service

Talkdesk

By Talkdesk

4.4/5

(2,505)

Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Reviewers say compared to Avaya Infinity Platform, Talkdesk is:

Easier to set up

Easier to admin

Easier to do business with

Categories in common with Avaya Infinity Platform:

Contact Center Workforce

Contact Center

Speech Analytics

Customer Self-Service

Genesys Cloud CX

By Genesys

4.4/5

(1,550)

Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Reviewers say compared to Avaya Infinity Platform, Genesys Cloud CX is:

Easier to set up

Easier to admin

Easier to do business with

Categories in common with Avaya Infinity Platform:

Contact Center Workforce

Contact Center

Speech Analytics

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Amazon Connect

By Amazon Web Services (AWS)

4.4/5

(87)

Product Description

Reviewers say compared to Avaya Infinity Platform, Amazon Connect is:

Easier to set up

Easier to admin

Easier to do business with

Categories in common with Avaya Infinity Platform:

Contact Center Workforce

By 3CX

Product Description

Reviewers say compared to Avaya Infinity Platform, 3CX is:

Easier to set up

Easier to admin

Easier to do business with

Categories in common with Avaya Infinity Platform:

By Sprinklr

Product Description

Reviewers say compared to Avaya Infinity Platform, Sprinklr Service is:

More expensive

Easier to do business with

Easier to set up

Categories in common with Avaya Infinity Platform:

Contact Center Workforce

Contact Center

Speech Analytics

Customer Self-Service

Aircall

By Aircall

4.4/5

(1,593)

Product Description

Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

Reviewers say compared to Avaya Infinity Platform, Aircall is:

Easier to set up

Easier to admin

More usable

Categories in common with Avaya Infinity Platform:

By Ozonetel

Product Description

Reviewers say compared to Avaya Infinity Platform, Ozonetel is:

Easier to set up

Easier to do business with

Easier to admin

Categories in common with Avaya Infinity Platform:

Contact Center

Speech Analytics

Customer Self-Service

8x8 Contact Center

By 8x8

4.1/5

(255)

Product Description

Reviewers say compared to Avaya Infinity Platform, 8x8 Contact Center is:

Easier to do business with

Easier to admin

Easier to set up

Categories in common with Avaya Infinity Platform:

Contact Center Workforce

Contact Center

Speech Analytics

Customer Self-Service

Avaya Infinity Platform Alternatives FAQs

Generated using AI

According to G2 data, Avaya Infinity Platform has an average rating of 4.1/5 from 181 reviews, while NiCE CXone holds a higher average rating of 4.3/5 across 1,730 reviews. NiCE CXone leads Avaya by 0.3 points in meeting requirements (8.7 vs 8.6), 0.3 points in usability (8.7 vs 8.4), 0.5 points in ease of setup (8.0 vs 7.5), 0.5 points in ease of administration (8.3 vs 7.8), 0.1 points in support quality (8.3 vs 8.2), and 0.3 points in ease of doing business (8.2 vs 7.9). User sentiment highlights NiCE CXone's strengths in ease of use (29 mentions), feature richness (21 mentions), efficiency (20 mentions), and helpful customer support (11 mentions). In contrast, Avaya Infinity Platform is praised for calling features, reporting, and call quality but has notable concerns including process complexity, difficult implementation, frequent authentication errors, and occasional unreliability. NiCE CXone's broader adoption and higher scores reflect a more robust, user-friendly, and administratively efficient platform.

Reviewers recommend Talkdesk for its intuitive interface, AI-powered automation, and seamless CRM integrations that improve agent productivity and customer experience. Genesys Cloud CX is favored for its robust omnichannel support, scalability, and advanced AI features that enhance operational efficiency. NiCE CXone is praised for its ease of use, comprehensive omnichannel routing, and strong customization options. These tools are consistently noted for easier administration, better support, and more usable interfaces compared to Avaya Infinity Platform, making them top choices for contact center solutions according to G2 user reviews.

Users choose NiCE CXone over Avaya Infinity Platform primarily due to its superior usability and administrative ease, as evidenced by its 0.3 to 0.5 point leads in key dimensions such as ease of setup (8.0 vs 7.5) and ease of administration (8.3 vs 7.8). NiCE CXone's extensive feature set, praised in 21 reviews, combined with 29 mentions of ease of use and 11 mentions of helpful customer support, make it a preferred choice for organizations seeking efficiency and reliability. Additionally, NiCE CXone's higher rating (4.3/5 vs 4.1/5) across a much larger review base (1,730 vs 181) indicates broader user satisfaction and trust. While Avaya users report issues with complexity, integration challenges, and frequent authentication errors, NiCE CXone users emphasize its intuitive interface, efficient call management, and stable performance, which collectively drive preference for NiCE CXone in competitive evaluations.