Ameyo by Exotel Cloud Contact Center Reviews & Product Details

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences.

Seller

Exotel

Discussions

Ameyo by Exotel Cloud Contact Center Community

Languages Supported

Arabic, German, English, French, Italian, Portuguese, Spanish

Solution Type

All-in-One

Overview by

Suraj Vishwakarma (Quality and Buisness Analyst)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

18 months

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Top-Rated Alternatives

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User Insights

Average based on 251 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

Ameyo by Exotel Cloud Contact Center Integrations

(3)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

Chiranjit P.

IT-HOD

Small-Business (50 or fewer emp.)

7/26/2022

"It's a good product."

4.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

The helpful thing in Ameyo is support. The technology they are used very well. They are trying to develop as the user wants. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

I don't have anything. We are new on this platform, and right now I am not fond dislike things. Review collected by and hosted on G2.com.

Rachit V.

Automation Management

Mid-Market (51-1000 emp.)

11/11/2022

"Great Telephony and Customer Management Solution"

5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

As far as we have used, Ameyo has proven to be the best in telephony solutions, liked the overall UI design and ease of the solution. The support by its engineers and RM is exceptionally great. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Do not have much of cons but would recommend if we can shorten up the time to close the projects. Review collected by and hosted on G2.com.

Rohan S.

Sales Analyst

Mid-Market (51-1000 emp.)

9/27/2022

"Solves my sales calling needs efficiently!"

4.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

I like the CRM integration the best along with the easy-to-use app creators for any call campaigns. They are all DIY and you don't need to depend on any account manager to set it up. I can easily set-up multi-channel campaigns resulting in the efficient funnel. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

The landline numbers often get marked as spam due to heavy calling resulting in low connectivity. If there was a solution to this then the product would become unbeatable. Review collected by and hosted on G2.com.

Avinash N.

Enterprise Resources Planning Implementation Consultant

Mid-Market (51-1000 emp.)

11/15/2022

"Good Solution for Call Centre Setup"

4/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Dashboards & Reports are very well-defined. GUI is good Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Support team is good but every time we have to update the progress on tickets only. No direct contact with the helpdesk executive Review collected by and hosted on G2.com.

Vipul K.

CRM Manager

Small-Business (50 or fewer emp.)

6/22/2022

"Ameyo Review"

5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Ameyo gives access to all the reports and the easy setup and integration with the third party tools has been so hassle-free that we are now easily able to use Freshdesk with ameyo integrated with it Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Call hung up issue might be because of network errors but is quite often Review collected by and hosted on G2.com.

What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?

Ameyo is helping us to get the calling done from one window integrated into our ticketing tool which avoids the multiple window access for calling. Also, with the integration, separate logging for the recordings is nit required, we get the recordings on each of the tickets which helps in easy auditing of the calls. Review collected by and hosted on G2.com.

Srujan Kumar R.

Sales Strategy Manager

Mid-Market (51-1000 emp.)

6/22/2022

"Good capability software but need to work on user experiance"

3/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Features, response time for support, availability of custamization options, seamless integration with major CRM tools such ass salesforce & understanding nature of the team. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Even though Ameyo posses with good features the option to auto detect DND number or not having a master list of DND numbers make it difficult for first-time users of CTI. Also, they need to work on their user interface Review collected by and hosted on G2.com.

Recommendations to others considering Ameyo by Exotel Cloud Contact Center:

Need to understand their default features as a lot of their features come as add-on services Review collected by and hosted on G2.com.

What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?

Reducing call response to customers & monitoring the call quality of the agents using the software. Also, it makes us easy to track the productivity of the agents & thereby helps us to train them efficiently Review collected by and hosted on G2.com.

Gajendra S.

Team Leader

Enterprise (> 1000 emp.)

6/22/2022

"Experience is pretty good but there are still some improvements required in Ameyo."

4/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Helpful to track live agent monitoring for Supervisors and reports in 2-5 clicks.

Different but user-friendly interface for different campaigns, easy to understand for new people. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

The report sometimes takes time to Fetch.

Can not customize quick disposition in a default setup.

There are still some errors in the report which are not being resolved even after raising multiple tickets.

Ameyo requires VPN to run in our system. Review collected by and hosted on G2.com.

Recommendations to others considering Ameyo by Exotel Cloud Contact Center:

Ease of use, User Friendly, collects reports and customer history. Review collected by and hosted on G2.com.

What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?

We can track the call recordings, call history, and reports very easily with Ameyo. Ameyo helps us to track live agent monitoring for supervisors and the agents to track self-agent monitoring. Review collected by and hosted on G2.com.

Mustapha J.

Head of Commercial

Small-Business (50 or fewer emp.)

11/9/2022

"Missing of tailored-made reports is a big issue"

2/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

user-friendly and easy to navigate

the all-in-one platform (from receiving calls to complete ticketing) Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

need to improve the reporting aspect to include facilities for the user to tailor his/her report Review collected by and hosted on G2.com.

Roshan K.

VP- Marketing

Mid-Market (51-1000 emp.)

6/23/2022

"A good CTI solution for both small and large businesses, that can help improve efficiency."

3.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Auto-dialing feature

Predictive calling

Easy CRM integration Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Lead management and editing are not too great. The reporting interface is slightly old-school and cumbersome to use. Review collected by and hosted on G2.com.

Recommendations to others considering Ameyo by Exotel Cloud Contact Center:

Ameyo can be a great alternative for mid- to-large contact centre operations. It gets integrated with most CRMs, works as expected for the most part and brings in efficiencies. I believe their reporting can become a lot more intuitive and easy to operate. Also, they need to make existing lead management more robust. Review collected by and hosted on G2.com.

What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?

Reaching out to Qualified leads at scale.

Ensuring that we do not miss out on follow ups, and customer callbacks, thereby ensuring better service and support. Review collected by and hosted on G2.com.

Maria R.

Lead Dialer Coordinator

Mid-Market (51-1000 emp.)

4/12/2022

"It's user friendly software, Ameyo offered an all-in-one solution responsive to their needs"

4.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

PPD Dialer - Parallel predictive dialling

where dialling contacts are matched with an agents’ skill and expertise e.g Respective owner leads can dial by PPD Dialer Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

1. When Autocall back calls are dialled back to the agent if again setting a call back to the same number it's showing a callback sets for the same customer. Due to this 2 callback calls are dialling back to back to the respective retry time.

2. In case if agents fail to mark the appropriate Aux mode in Ameyo, in Supervisor panel does not have the option to change the Aux mode.

3. Application has to support even if the internet speed is slow, so it will be useful to continue operation even if have low interenet latency issues. Review collected by and hosted on G2.com.