Ameyo by Exotel Cloud Contact Center Reviews & Product Details

Well, ameyo product is suitable for contact center agents and it help them to increase their productivity. Also, it is very easy to access via application and toolbar. Review collected by and hosted on G2.com.

hmm.. worst part when team fail to provide customized solution on time and business is getting impacted very badly, this is downside of ameyo and same aspect for report. Review collected by and hosted on G2.com.

Easy connectivity, easy call dispositions, easy to keep track of agents Review collected by and hosted on G2.com.

Nothing so far. apart from the fact that calls drop in the middle of the connection due to network issues. Also VPN configuration needs to be updated at times. Review collected by and hosted on G2.com.

If you used to Ameyo, you will always go with the same due to its call quality and synchronisation with the respective lead Review collected by and hosted on G2.com.

Pc is the best device to use it. Mobile will not be best for this tool Review collected by and hosted on G2.com.

Services

Quick resolution of problems.

Technical team is good for providing solutions.

Interaction is good.

Response is fast. Review collected by and hosted on G2.com.

As such no dislike faced yet, but my suggestion is to provide short and precise useful reporting to customer. Review collected by and hosted on G2.com.

easily accessible while working from home Review collected by and hosted on G2.com.

:( cost is too high when compared to others Review collected by and hosted on G2.com.

The most important upside of using Aameyo is you don't need to share your own number with n number of clients or customers. And the most important thing is each and everything is being recorded so that we can check anything if needed. Review collected by and hosted on G2.com.

The only thing I dislike about the Ameyo is that the calls get dropped sometimes and sometimes you have to add different extensions to work on some leads. Other than that its good. Review collected by and hosted on G2.com.

Realtime Dashboard and all the features. All the cool features are superb and My Team was highly motivated with this kind of features. Thanks Ameyo Team. Review collected by and hosted on G2.com.

Nothing, Everything is perfect in this Software. If any issue found and whenever I raise any tickets, that get solved within 10-15 Min. Highly recommended. Review collected by and hosted on G2.com.

It's a superb experience we get while we use Ameyo to cater to our clients and deal with their complaints. We are getting excellent feedback from our clients using the Ameyo call centre solution. Review collected by and hosted on G2.com.

With the continuous updates, we expect the User Interface could be better. The User Interface needs to be revamped. Review collected by and hosted on G2.com.

Its the best because, it motivates and gives best output, when we are making calls, our personal number wont be visible for the people we are calling for. And this is the best thing. because we can use this from any mobile. Review collected by and hosted on G2.com.

There is no such thing in ameyo, about dislike because we cant get return calls whenever we are in some wrong calls that are by mistakenly done and entered in ameyo. this is all about it. Review collected by and hosted on G2.com.

User-friendly dashboard for all the users, nice support. Review collected by and hosted on G2.com.

Sometimes the support team asks the same question multiple times. Review collected by and hosted on G2.com.