Ameyo by Exotel Cloud Contact Center Reviews & Product Details

The software is user friendly not just that also the tech support whose helping us setting up and training. For Security, and it was best tool for beginner linke us Amazing Software. Amazing Connection Amazing people Review collected by and hosted on G2.com.

Clarity is really important. Consistency is the key thats all for me . just that I would say Review collected by and hosted on G2.com.

Nothing to such as compared to other products. Review collected by and hosted on G2.com.

Support is not help full. Lots of delay in support, ticket passing. for small small changes, commercial gets involved. Review collected by and hosted on G2.com.

It covers all the functionalities any CGRM system should have. Review collected by and hosted on G2.com.

UI/UX is light in color but can be improved Review collected by and hosted on G2.com.

It helps us to connect with the customer through CRM, it is very easy to handle the calls. We can directly call the customer from CRM even without entering the number on phone. Review collected by and hosted on G2.com.

Can't place continuous calls, every time we have to enter a mobile number in the ameyo site and some connectivity issues will be raised when there is huge traffic. Review collected by and hosted on G2.com.

Efficiency of the team members when you need assistance. Its really straigh foward to use for the agents Review collected by and hosted on G2.com.

Not easy use for supervisors and admin. Also the support especially with third party partners made us believe Ameyo were having constant downtimes and were inefficient Review collected by and hosted on G2.com.

Using ameyo is really great I love ameyo usage because of following points

Ease in dialing clients

No. Of features like predective dialing

Easy to see the talktime, call connect

Easy and understandable dispostions

Easy to view the call history and data Review collected by and hosted on G2.com.

Nothing to dislike about ameyo it's a complete package all together specially when it comes up with Leadsquared it a one place solution for all business work. Its Friendly GUI makes it fun to manage and work upon Review collected by and hosted on G2.com.

Ameyo cloud telephony is very good for medium size teams. We liked VPN based calling feature. Review collected by and hosted on G2.com.

Custom Changes - Some businesses require custom changes in the process, Ameyo team should work on the custom changes based on the client requirement. Review collected by and hosted on G2.com.

Ameyo is easy to use and report generating Review collected by and hosted on G2.com.

Resolution of issues take too long. support Review collected by and hosted on G2.com.

The most likely feature about this software is its GUI, ease of use and user friendly GUI. We have option to add campaign and change multiple campaign at one time. It's call recording, contact creation and call history features are excellent. Internal team chat and login hours duration including aux count are very nice. Overall experience with ameyo is great and unique. Review collected by and hosted on G2.com.

The least likely feature of this is network connectivity and calling quality when we are using 3mbps speed network. It creates issue while using it with the help of VPN on private network. It should have search option on the top of tool ribbon. If we can create activity of a particular contact then it would be a great feature in this. Data extraction process is quite complex and it required some customisation as per admin point of view to have more control over team working. Review collected by and hosted on G2.com.

Predictive dialling features and user interface. Review collected by and hosted on G2.com.

More analytics features can be built based on agent customer interactions. Review collected by and hosted on G2.com.