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Ameyo by Exotel Cloud Contact Center

By Exotel

4.3/5(251)
4.3 out of 5 stars
5 star
62%
4 star
27%
3 star
7%
2 star
0%
1 star
1%

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Ameyo by Exotel Cloud Contact Center Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

18 months

View More Pricing Information

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User Insights

Average based on 251 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

Ameyo by Exotel Cloud Contact Center Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Ameyo by Exotel Cloud Contact Center, and what problem is it built to solve?

Ameyo by Exotel Cloud Contact Center is an AI-powered communication solution for enterprise customer engagement and experience. It is intended to help businesses address the challenge of growing revenue, optimizing costs, and delivering customer experiences.

What languages does Ameyo by Exotel Cloud Contact Center support?

Ameyo by Exotel Cloud Contact Center supports 7 languages: Arabic, English, French, German, Italian, and others.

What company sizes and industries is Ameyo by Exotel Cloud Contact Center the best fit for?

Ameyo by Exotel Cloud Contact Center appears most relevant to mid-market and enterprise teams, with especially strong representation in education, financial services, and technology-related industries.
  • Company size — Mid-market: A prominent group of positively rated users comes from mid-market organizations.
  • Company size — Enterprise: Enterprise organizations are also well represented.
  • Industry — Education: Education Management and Higher Education are among the clearest industry clusters.
  • Industry — Financial services and technology: Financial Services and Information Technology and Services also recur among positively rated users.

How long does it take to implement Ameyo by Exotel Cloud Contact Center across a team?

Reported implementation timelines vary, but the most common range is 1–3 months. Faster launches within a month also appear, with some implementations taking longer.
Time to go live Relative frequency
1–3 months Most common
Under 1 month Also reported regularly
Several months or longer Less common

What customer support options does Ameyo by Exotel Cloud Contact Center provide, and how do users find the overall support experience?

Ameyo by Exotel Cloud Contact Center provides support through email and a help desk. The support experience is mixed: users describe knowledgeable, responsive assistance, while others report delays with tickets, urgent issues, and custom requests.

What is the experience like for teams switching to Ameyo by Exotel Cloud Contact Center from another tool?

Switching to Ameyo by Exotel Cloud Contact Center has been driven by needs such as stronger call management, predictive dialing, reporting, and CRM-connected workflows. Users describe moving from tools including Knowlarity, Zendesk, Kaleyra, Ozonetel, and other dialers or contact-center platforms; the change has helped teams improve call handling and monitoring, though experiences with cost and implementation support vary.

What tools and platforms does Ameyo by Exotel Cloud Contact Center integrate with, and how do these integrations help users get more value from the product?

Ameyo by Exotel Cloud Contact Center offers 2 integrations. CRM connections can bring calling and customer records closer together, helping teams work from lead or customer information and keep call activity and recordings associated with their workflows.
  • CRM: Dynamics 365 Sales and Salesforce Sales Cloud

What features or capabilities could make Ameyo by Exotel Cloud Contact Center even more useful?

More flexible reporting and smoother customization would make Ameyo by Exotel Cloud Contact Center more useful for teams with specific workflows. The most recurring opportunities users point to are:
  • Reporting: Make reports easier to configure, interpret, and access, with more reliable data and ready-to-use views.
  • Customization: Let teams make routine changes to campaigns, workflows, and dispositions more easily, without lengthy support requests.
  • Usability: Simplify navigation and administration so agents, supervisors, and admins can find key controls more quickly.

Ameyo by Exotel Cloud Contact Center Reviews (251)

Reviews

Ameyo by Exotel Cloud Contact Center Reviews (251)

4.3
251 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

Generated from real user reviews
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Lanre O.
LO
Lanre O.
Head of Information Technology Operations
Small-Business (50 or fewer emp.)
More Options
"Encourage more awareness using referrals, adverts & prompt support for Users region centered issues"
3/5
What do you like best about Ameyo by Exotel Cloud Contact Center?

The simplicity of the interface and instant cloud access to applications Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

-High Data Usage in my region

-No access to mobile applications and more robust reportings for the services

-No Feedback, and Polls options after Issue logs

-Forced to start with a Minimum of 3 Agents 1 Supervisor 1 Admin License Options

-No Integration with Whatsapp and Some Social Channels for Contact Centre Solutions in my region

-No Updates Prompt for Updates for Updated Versions or manual updates options

-No Webchat reviews for Agents Review collected by and hosted on G2.com.

Harsh B.
HB
Harsh B.
Product Manager
Enterprise (> 1000 emp.)
More Options
"Not having a very good experience related to customisation delivery and support"
0/5
What do you like best about Ameyo by Exotel Cloud Contact Center?

Nothing as of now. There is somewhat quick resolution in case of any issues in existing system, but in case of service requests, experience is very poor. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Service team delivery quality + time taken for delivery + effort spent in explaining the same thing to multiple people -- very few people have knowledge of implementation on zoho Review collected by and hosted on G2.com.

Shankar A.
SA
Shankar A.
Inside sales specialist
Enterprise (> 1000 emp.)
More Options
"Ameyo- Most user friendly calling software"
5/5
What do you like best about Ameyo by Exotel Cloud Contact Center?

The most comfortable calling software I have ever used. It can be integrated with the CRM so all the recordings will be saved with the respective lead. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

No downsides. I haven't used it in mobile. But for pc web application it is excellent Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
More Options
"Easy to use contact center tool"
4/5
What do you like best about Ameyo by Exotel Cloud Contact Center?

Ability to quickly add multiple teams/ people on the same dashboard and allow masked communication with customers. The support team is also helpful and generally responds quickly. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Pricing, especially for larger teams, could be looked into. Once the organization has taken a license, every new step in Ameyo involves a new payment. Compared to other tools in the market, it can end up being an expensive proposition. Review collected by and hosted on G2.com.

Srikanth N.
SN
Srikanth N.
Product
Enterprise (> 1000 emp.)
More Options
"Ameyo product is good even though there are few limitations. Support is not upto the mark"
4/5
What do you like best about Ameyo by Exotel Cloud Contact Center?

- Quick integration

- Smooth calling process Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

- Support during issues

- Relationship manager response to critical issues

- Hidden charges

- Handling additional changes after going live Review collected by and hosted on G2.com.

Abhitesh K.
AK
Abhitesh K.
System Administrator
Mid-Market (51-1000 emp.)
Originally submitted 3/8/2022
More Options
"They have best solution in call center application which fulfill our office requirement."
2.5/5
What do you like best about Ameyo by Exotel Cloud Contact Center?

We like the application which we used is working fine and have never face any issue in application. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

We have an issue with their support system. It is very time taking and gives resolution very late. Review collected by and hosted on G2.com.

Shweta V.
SV
Shweta V.
Program Manager
Mid-Market (51-1000 emp.)
More Options
"IVR Change"
4/5
What do you like best about Ameyo by Exotel Cloud Contact Center?

Good Knowledge, good follow up On time Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Multiple person coordinating, some time delay completion, fff Review collected by and hosted on G2.com.

PG
Prashant G.
Process Head - Deputy Manager Ops
Enterprise (> 1000 emp.)
Originally submitted 12/20/2021
More Options
"UKSC Helpdesk Tool"
2.5/5
What do you like best about Ameyo by Exotel Cloud Contact Center?

Ameyo is a user-friendly tool that gives quick learning to ticketing tool end-users. This tool is perfect for all kinds of email tickets; users can reply to the query sender by choosing multiple types of statuses. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

The dashboard which has been provided should have more fields. Currently, a lot of basic fields & basic reports are missing. e.g., productivity report, ticket number on the dashboard. Review collected by and hosted on G2.com.

SK
Shubham k.
Softwar engineer
Mid-Market (51-1000 emp.)
More Options
"nice calling service"
5/5
What do you like best about Ameyo by Exotel Cloud Contact Center?

callig platform is the best over ameyo and looking good interface Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

not getting good support on this always delayed Review collected by and hosted on G2.com.

Akshay D.
AD
Akshay D.
Marketing Manager
Enterprise (> 1000 emp.)
Originally submitted 6/23/2022
More Options
"Quick, Reliable & Easy"
4.5/5
What do you like best about Ameyo by Exotel Cloud Contact Center?

Ability to quickly download reports. Pre set filters. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

It had a few issues recently in April & May month. Ticket creation process is time consuming. Review collected by and hosted on G2.com.

Questions about Ameyo by Exotel Cloud Contact Center? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Sadhna M.
SM
Sadhna Mahto
•
Last activity over 4 years ago

How to delete the call recording from the ameyo

1 Upvote
1
Join the conversation
Gajendra S.
GS
Gajendra Singh
•
Last activity over 3 years ago

Can we customize quick dispositions for a default setup?

1 Upvote
2
Join the conversation
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Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

18 months

Average Discount

12%

View More Pricing Information
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Ameyo by Exotel Cloud Contact Center Features
Reporting & Dashboards
Session Summary Notes
Administrator Access
Call Routing
Session Queuing
Concurrent Calling
Voice
Email
Categories on G2
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