Ameyo by Exotel Cloud Contact Center Reviews & Product Details

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences.

Seller

Exotel

Discussions

Ameyo by Exotel Cloud Contact Center Community

Languages Supported

Arabic, German, English, French, Italian, Portuguese, Spanish

Solution Type

All-in-One

Overview by

Suraj Vishwakarma (Quality and Buisness Analyst)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

18 months

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 251 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

Ameyo by Exotel Cloud Contact Center Integrations

(3)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

Lanre O.

Head of Information Technology Operations

Small-Business (50 or fewer emp.)

6/24/2022

"Encourage more awareness using refereals, adverts & prompt support for Users region centred issues"

3/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

The simplicity of the interface and instant cloud access to applications Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

-High Data Usage in my region

-No access to mobile applications and more robust reportings for the services

-No Feedback, and Polls options after Issue logs

-Forced to start with a Minimum of 3 Agents 1 Supervisor 1 Admin License Options

-No Integration with Whatsapp and Some Social Channels for Contact Centre Solutions in my region

-No Updates Prompt for Updates for Updated Versions or manual updates options

-No Webchat reviews for Agents Review collected by and hosted on G2.com.

Harsh B.

Product Manager

Enterprise (> 1000 emp.)

5/25/2022

"Not having a very good experience related to customisation delivery and support"

0/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Nothing as of now. There is somewhat quick resolution in case of any issues in existing system, but in case of service requests, experience is very poor. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Service team delivery quality + time taken for delivery + effort spent in explaining the same thing to multiple people -- very few people have knowledge of implementation on zoho Review collected by and hosted on G2.com.

Shankar A.

Inside sales specialist

Enterprise (> 1000 emp.)

8/18/2022

"Ameyo- Most user friendly calling software"

5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

The most comfortable calling software I have ever used. It can be integrated with the CRM so all tye recordings will be saved with the respective lead. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

No downsides. I haven't used it in mobile. But for pc web application it is excellent Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

7/26/2022

"Easy to use contact center tool"

4/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Ability to quickly add multiple teams/ people on the same dashboard and allow masked communication with customers. The support team is also helpful and generally responds quickly. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Pricing, especially for larger teams, could be looked into. Once the organization has taken a license, every new step in Ameyo involves a new payment. Compared to other tools in the market, it can end up being an expensive proposition. Review collected by and hosted on G2.com.

Srikanth N.

Product

Enterprise (> 1000 emp.)

9/15/2022

"Ameyo product is good even though there are few limitations. Support is not upto the mark"

4/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

- Quick integration

- Smooth calling process Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

- Support during issues

- Relationship manager response to critical issues

- Hidden charges

- Handling additional changes after going live Review collected by and hosted on G2.com.

Abhitesh K.

System Administrator

Mid-Market (51-1000 emp.)

3/8/2022

"They have best solution in call center application which fulfill our offcie requirement."

2.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

We like the application which we used is working fine and have never face any issue in application. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

We have an issue with their support system. It is very time taking and gives resolution very late. Review collected by and hosted on G2.com.

Shweta V.

Program Manager

Mid-Market (51-1000 emp.)

7/26/2022

"IVR Change"

4/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Good Knowledge , good follow up

On time Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Multiple person coordinating , some time delay completion , fff Review collected by and hosted on G2.com.

Prashant G.

Process Head - Deputy Manager Ops

Enterprise (> 1000 emp.)

12/20/2021

"UKSC Helpdesk Tool"

2.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Ameyo is a user-friendly tool that gives quick learning to ticketing tool end-users. This tool is perfect for all kinds of email tickets; users can reply to the query sender by choosing multiple types of statuses. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

The dashboard which has been provided should have more fields. Currently, a lot of basic fields & basic reports are missing. e.g., productivity report, ticket number on the dashboard. Review collected by and hosted on G2.com.

Recommendations to others considering Ameyo by Exotel Cloud Contact Center:

Yes definitely advisable for others to use Ameyo; however few changes need to be done immediately. Few Changes are very much required which will bring more effectiveness in the tool. Review collected by and hosted on G2.com.

What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?

It is a vendor helpdesk where all vendors are sending their queries & users are resolving their queries through sending email replies to the sender after some analysis. Vendor can raise their queries through emails as well as through voice calls. Review collected by and hosted on G2.com.