Ameyo by Exotel Cloud Contact Center Reviews & Product Details

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences.

Seller

Exotel

Discussions

Ameyo by Exotel Cloud Contact Center Community

Languages Supported

Arabic, German, English, French, Italian, Portuguese, Spanish

Solution Type

All-in-One

Overview by

Suraj Vishwakarma (Quality and Buisness Analyst)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

18 months

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 251 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

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Ameyo by Exotel Cloud Contact Center Integrations

(3)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

VP

Vive P.

Manager IT

Mid-Market (51-1000 emp.)

9/19/2022

"Not easy setup."

0/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Nothing to such as compared to other products. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Support is not help full. Lots of delay in support, ticket passing. for small small changes, commercial gets involved. Review collected by and hosted on G2.com.

HB

Harsh B.

Product Manager

Enterprise (> 1000 emp.)

5/25/2022

"Not having a very good experience related to customisation delivery and support"

0/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Nothing as of now. There is somewhat quick resolution in case of any issues in existing system, but in case of service requests, experience is very poor. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Service team delivery quality + time taken for delivery + effort spent in explaining the same thing to multiple people -- very few people have knowledge of implementation on zoho Review collected by and hosted on G2.com.

PB

Praveen B.

SVP

Enterprise (> 1000 emp.)

7/26/2022

"hopeless services rendered."

0/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

nothing actually, everything looks to be unorganized. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

contradictory question ; already mentioned my answer in above question. Review collected by and hosted on G2.com.

EL

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

8/12/2021

"Worst Service- Do Not Repeat My Mistake"

0/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Tech capability of the platform, tech support at times Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

The entire process to get a new change is horrendous. They score zero on customer centricity. The team members attitude towards the customer is the worst. Getting even a small 20 minute change takes 40 days because the knowledge management is zero and nobody has a clue on what is going on. Review collected by and hosted on G2.com.