Ameyo by Exotel Cloud Contact Center Reviews & Product Details

I like the call connectivity and the agent dashboard for advisors. Both make it easier to stay connected on calls and manage day-to-day work from one place. Review collected by and hosted on G2.com.

For any customization, you are dependent on Amyo by Exotel. There is very little plug-and-play, so you end up paying them a one-time effort fee, which is costly. Review collected by and hosted on G2.com.

What I like most is how simple it is to manage all our customer conversations in one place. We handle calls, WhatsApp, and chat without jumping between tools. The system is stable, and the call clarity has been solid. I also like how the routing and automation save our team time and reduce missed calls. The reports help us see where we can improve and keep track of agent performance. It’s been a smooth experience overall. Review collected by and hosted on G2.com.

Overall it’s a great platform, but sometimes the dashboard can feel a bit slow when there’s heavy traffic or too many users logged in. A few features, like report customization or CRM integrations, could be a little more flexible. The initial setup also took some time to get used to, but once everything was configured, it’s been running smoothly. Review collected by and hosted on G2.com.

It's really cost effective and value for noney Review collected by and hosted on G2.com.

Sometimes erros takes time to get fixed. Review collected by and hosted on G2.com.

It functions as any of the effective IVR, however, a coin has 2 faces and it's not necessarily that, both faces when got flipped over give a win-win situation. But when it turns a face towards the user, he plays around. Ameyo is user-friendly undoubtedly either a user is a 1st time user or has been using it for a long. As we have got a toll-free interface while connecting to our business clients, it never lets any customer go away without a connection built and allows us to integrate it with running CRM. Review collected by and hosted on G2.com.

What I have observed is that, while fetching different types of reports, we need to filter the inputs, and the form provided in the system is bulky. I suggest as every organization has the same set of KPIs running, therefore predefined report system would help users to get on similar reports. The main interface has a lot many information and should have provided an option to minimize it whenever required or whatever needs to access it. Review collected by and hosted on G2.com.

Ameyo integrates with my CRM and pulls all my call history records. Ameyo offers us excellent audio connectivity for both domestic and international calls. With Ameyo, we can also send custom messages to customers. Review collected by and hosted on G2.com.

Ameyo portal shows server down error code often. Ameyo customer care is always busy, poor response from the customer care team. Ameyo is costlier than Kaleyra software. Review collected by and hosted on G2.com.

Ameyo is user-friendly and straightforward, and the campaign selection and login features are excellent.

We can control and adjust calling/ concall / changing extensions and agent self-monitoring.

Call details with the campaign, disposition and custom time selection features are very beneficial for call centers.

We can control agents' time utilization, including their Breaks, campaign, and other activity. Review collected by and hosted on G2.com.

We can operate only on PRI in Ameyo software.

TDM is not working in Ameyo.

Report generation is pretty complex, and admin control should also be increased.

Integration feature is not possible with CRM software. Review collected by and hosted on G2.com.

Ameyo integrates quickly with all my CRM tools, like LeadSquared, Salesforce, and Zoho CRM, offering excellent connectivity. I can track my reports, call history, and call recordings here. Review collected by and hosted on G2.com.

The one thing I dislike about Ameyo is that the Ameyo server breaks down at least 2 or 3 times a month. The mobile version also not that good, and the spam clearance also takes time. Review collected by and hosted on G2.com.

Its glitch-free user interface is so simple that no formal training is required to use this; its outbound and inbound customer care setup is simple, easy to understand and use, and integrated with my salesforce, so click-to-call and similar features are working fine so far. Review collected by and hosted on G2.com.

Not much about dislikes in this software, just a few suggestions that they need to train their customer care and support staff so that customer's queries and problems can get resolved quickly and the second thing is that the recordings of calls need to be downloaded within 30 days to keep safe else all recordings get deleted. Review collected by and hosted on G2.com.

User friendly, and easy to adopt for the fresher Review collected by and hosted on G2.com.

Issues are not resolved on time. When we raise a ticket with a specific time call is not done at the particular time. Hence have to ensure i check my free time and then submit a ticket to receive calls within 15 minutes. 1st level team does not understand the concern, the remote desk is taken for hours together, and there is no update on the ticket on what the first level has done. The second-level team takes remote and starts from the strech and we need to explain again. Reports are wrongly fetched most of the time Review collected by and hosted on G2.com.

The calling interface is smooth and easy to use for the primary usage Review collected by and hosted on G2.com.

The integration with other CRM is not that easily accessible Like Lead squared takes over, and you have to login again Review collected by and hosted on G2.com.