Ameyo by Exotel Cloud Contact Center Reviews & Product Details

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences.

Seller

Exotel

Discussions

Ameyo by Exotel Cloud Contact Center Community

Languages Supported

Arabic, German, English, French, Italian, Portuguese, Spanish

Solution Type

All-in-One

Overview by

Suraj Vishwakarma (Quality and Buisness Analyst)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

18 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 251 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

Ameyo by Exotel Cloud Contact Center Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Ameyo by Exotel Cloud Contact Center, and what problem is it built to solve?

Ameyo by Exotel Cloud Contact Center is an AI-powered communication solution for enterprise customer engagement and experience. It is intended to help businesses address the challenge of growing revenue, optimizing costs, and delivering customer experiences.

What languages does Ameyo by Exotel Cloud Contact Center support?

Ameyo by Exotel Cloud Contact Center supports 7 languages: Arabic, English, French, German, Italian, and others.

What company sizes and industries is Ameyo by Exotel Cloud Contact Center the best fit for?

Ameyo by Exotel Cloud Contact Center appears most relevant to mid-market and enterprise teams, with especially strong representation in education, financial services, and technology-related industries.

Company size — Mid-market: A prominent group of positively rated users comes from mid-market organizations.
Company size — Enterprise: Enterprise organizations are also well represented.
Industry — Education: Education Management and Higher Education are among the clearest industry clusters.
Industry — Financial services and technology: Financial Services and Information Technology and Services also recur among positively rated users.

How long does it take to implement Ameyo by Exotel Cloud Contact Center across a team?

Reported implementation timelines vary, but the most common range is 1–3 months. Faster launches within a month also appear, with some implementations taking longer.

Time to go live	Relative frequency
1–3 months	Most common
Under 1 month	Also reported regularly
Several months or longer	Less common

What customer support options does Ameyo by Exotel Cloud Contact Center provide, and how do users find the overall support experience?

Ameyo by Exotel Cloud Contact Center provides support through email and a help desk. The support experience is mixed: users describe knowledgeable, responsive assistance, while others report delays with tickets, urgent issues, and custom requests.

What is the experience like for teams switching to Ameyo by Exotel Cloud Contact Center from another tool?

Switching to Ameyo by Exotel Cloud Contact Center has been driven by needs such as stronger call management, predictive dialing, reporting, and CRM-connected workflows. Users describe moving from tools including Knowlarity, Zendesk, Kaleyra, Ozonetel, and other dialers or contact-center platforms; the change has helped teams improve call handling and monitoring, though experiences with cost and implementation support vary.

What tools and platforms does Ameyo by Exotel Cloud Contact Center integrate with, and how do these integrations help users get more value from the product?

Ameyo by Exotel Cloud Contact Center offers 2 integrations. CRM connections can bring calling and customer records closer together, helping teams work from lead or customer information and keep call activity and recordings associated with their workflows.

CRM: Dynamics 365 Sales and Salesforce Sales Cloud

What features or capabilities could make Ameyo by Exotel Cloud Contact Center even more useful?

More flexible reporting and smoother customization would make Ameyo by Exotel Cloud Contact Center more useful for teams with specific workflows. The most recurring opportunities users point to are:

Reporting: Make reports easier to configure, interpret, and access, with more reliable data and ready-to-use views.
Customization: Let teams make routine changes to campaigns, workflows, and dispositions more easily, without lengthy support requests.
Usability: Simplify navigation and administration so agents, supervisors, and admins can find key controls more quickly.

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Bharani Raaj K.

Enterprise (> 1000 emp.)

6/16/2023

"Ameyo- Excellent Calling Platform for Business"

4.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

The best thing about the Ameyo is that it is user-friendly, and you will get international and domestic calls available. You can track how many calls are individually made and how many calls have been connected or not connected. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

The dislike about the Ameyo price is too high. After 30mins of calls automatically, the call will be disconnected, and it is tough to reach customer support sometimes; they will blame the network provider. Review collected by and hosted on G2.com.

What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?

How I benefited from Ameyo, I can track my teammate's talk time, how many long calls have been made, how many calls have been disconnected, and how many inbound calls come, and I can audit the call. Even managers can do live audits, and we can also give live feedback. Excellent calling platform for business growth. Review collected by and hosted on G2.com.

Anuradha .

Senior Quality Analyst

Enterprise (> 1000 emp.)

8/12/2023

"Best Audit tool"

5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

It has so many options but it helps get the calls instantly plus I can easily audit calls with the voicelog option. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

As of now I haven't find anything which I don't like abt ameyo. Review collected by and hosted on G2.com.

Oviya M.

Pre-sales Consultant

E-Learning

Mid-Market (51-1000 emp.)

6/21/2023

"Review on Ameyo"

5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Ameyo is customer engagement that enables us to connect with the customer. Ameyo is user-friendly software whether the user is new or frequent. Ameyo allows both domestic and international calls and can be customized whether you should receive incoming calls or only outgoing ones. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Some of the dislikes of Ameyo are the high cost, it crashes often, and we have to refresh it repeatedly. There is no mobile version of Ameyo available. Reaching customer care of Ameyo is hard. Review collected by and hosted on G2.com.

Ashika J.

Mid-Market (51-1000 emp.)

5/23/2023

"Ameyo for Secure Dialings"

3/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

The best thing about Ameyo is that it ensures safe and secure calls with clients without revealing our personal contact with them. It records all our conversations with the clients and saves the recordings in the cloud. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Ameyo crashes a lot; we need to refresh it often. Ameyo sometimes lags, and it takes a few times to regain the connection. There is no Ameyo mobile version, and it is hard to do the dialing through Ameyo in mobile version. Review collected by and hosted on G2.com.

BALAJI K.

Senior Business Development Associate

Mid-Market (51-1000 emp.)

6/20/2023

"GOOD IVR CALLING SOFTWARE"

3.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Ameyo integrates with my CRM and pulls all my call history records. Ameyo offers us excellent audio connectivity for both domestic and international calls. With Ameyo, we can also send custom messages to customers. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Ameyo portal shows server down error code often. Ameyo customer care is always busy, poor response from the customer care team. Ameyo is costlier than Kaleyra software. Review collected by and hosted on G2.com.

guru b.

business development associate

Enterprise (> 1000 emp.)

6/14/2023

"Easy Connect Ameyo"

4.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Ameyo can be used to connect not only to domestic customers it can also be used to connect international customers without any interruption. It is one of the best customer experience management solutions in the market Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Even though Ameyo is one of the best customer experience management solutions, when used in full capacity, it Lags a bit. The cost of implementing and managing Ameyo in an organization is high Review collected by and hosted on G2.com.

Ashwani P.

Associate manager

Enterprise (> 1000 emp.)

12/16/2022

"Great Tool for call center & contact management"

4/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Ameyo is user-friendly and straightforward, and the campaign selection and login features are excellent. We can control and adjust calling/ concall / changing extensions and agent self-monitoring. Call details with the campaign, disposition and custom time selection features are very beneficial for call centers. We can control agents' time utilization, including their Breaks, campaign, and other activity. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

We can operate only on PRI in Ameyo software. TDM is not working in Ameyo. Report generation is pretty complex, and admin control should also be increased. Integration feature is not possible with CRM software. Review collected by and hosted on G2.com.

What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?

We use Ameyo for customer service calling and contact management for better after-the-sale and pre-sale services. Ameyo is very useful for Internal as well as external calling and concall. Also, We are building a customer contact database and calling area coverage network to have a better company future. Review collected by and hosted on G2.com.

Irfanudeen S.

Inside sales specialist

E-Learning

Mid-Market (51-1000 emp.)

5/26/2023

"Trouble-less dialer tool"

3.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Ameyo integrates quickly with all my CRM tools, like LeadSquared, Salesforce, and Zoho CRM, offering excellent connectivity. I can track my reports, call history, and call recordings here. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

The one thing I dislike about Ameyo is that the Ameyo server breaks down at least 2 or 3 times a month. The mobile version also not that good, and the spam clearance also takes time. Review collected by and hosted on G2.com.

Sadhna M.

Customer care executive

Mid-Market (51-1000 emp.)

Originally submitted 4/3/2022

"The best outbound and inbound calling services for customer service and BPO companies."

5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

We can make outbound and inbound calls, and the call connects without any hassle, as there are no issues while talking to the customer. Connecting with the customer makes them feel more secure, as we, as a company, call the customer and provide the details. This is more effective in a customer service company, as it plays a vital role in the customer experience. The customer feels supported and connected to us, as the call connects easily and with perfect sound. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Everything is excellent, especially the Ameyo calling feature, which is very smooth and easy. Review collected by and hosted on G2.com.

Recommendations to others considering Ameyo by Exotel Cloud Contact Center:

Yes...................... Review collected by and hosted on G2.com.

What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?

Calling customers and recording the conversation is best for clear connectivity. We get the best customer experience as they trust us, and calling the customer makes them feel that somebody is there who is looking after the case or concerned. It is very helpful for the company and agent to understand the customer's query on call in detail and help the customer with an accurate resolution of it. Review collected by and hosted on G2.com.

Yatender R.

Education Management

Mid-Market (51-1000 emp.)

Originally submitted 11/19/2022

"A great and handy Call center and IVR setup that most smb's can use"

4/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Its glitch-free user interface is so simple that no formal training is required to use this; its outbound and inbound customer care setup is simple, easy to understand and use, and integrated with my salesforce, so click-to-call and similar features are working fine so far. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Not much about dislikes in this software, just a few suggestions that they need to train their customer care and support staff so that customer's queries and problems can get resolved quickly and the second thing is that the recordings of calls need to be downloaded within 30 days to keep safe else all recordings get deleted. Review collected by and hosted on G2.com.