Ameyo by Exotel Cloud Contact Center Reviews & Product Details

What I find most appealing about Ameyo are its robust features. The way it streamlines call management and integrates seamlessly with our other systems is truly impressive. The customizable reporting tools and the ease of automation make it a powerful asset for our organization. Review collected by and hosted on G2.com.

Obtaining meaningful insights from the reporting platform and the exported data has proven to be a challenging endeavor. We have encountered numerous difficulties in comprehending and extracting actionable information from these resources. This may be attributed to the fact that our organization primarily relies on email communication, which constitutes 90% of our operations, while voice communication represents only 6% of our overall volume. It is my opinion that Ameyo is better tailored to organizations that heavily prioritize the voice channel. Review collected by and hosted on G2.com.

The best thing about Ameyo is that it ensures safe and secure calls with clients without revealing our personal contact with them. It records all our conversations with the clients and saves the recordings in the cloud. Review collected by and hosted on G2.com.

Ameyo crashes a lot; we need to refresh it often. Ameyo sometimes lags, and it takes a few times to regain the connection. There is no Ameyo mobile version, and it is hard to do the dialing through Ameyo in mobile version. Review collected by and hosted on G2.com.

1. Ameyo's integration with CRM makes the users call the customers directly from the CRM info as it also provides a call button.

2. Very simple-looking tool which is easy to navigate. Review collected by and hosted on G2.com.

1. The reports are not customisable.

2. We are not getting access to the data in ameyo, where we can easily take the required reports.

3. There is no compatibility to connect ameyo with any of our in-house desk software. Review collected by and hosted on G2.com.

Features, response time for support, availability of custamization options, seamless integration with major CRM tools such ass salesforce & understanding nature of the team. Review collected by and hosted on G2.com.

Even though Ameyo posses with good features the option to auto detect DND number or not having a master list of DND numbers make it difficult for first-time users of CTI. Also, they need to work on their user interface Review collected by and hosted on G2.com.

The simplicity of the interface and instant cloud access to applications Review collected by and hosted on G2.com.

-High Data Usage in my region

-No access to mobile applications and more robust reportings for the services

-No Feedback, and Polls options after Issue logs

-Forced to start with a Minimum of 3 Agents 1 Supervisor 1 Admin License Options

-No Integration with Whatsapp and Some Social Channels for Contact Centre Solutions in my region

-No Updates Prompt for Updates for Updated Versions or manual updates options

-No Webchat reviews for Agents Review collected by and hosted on G2.com.

We like the application which we used is working fine and have never face any issue in application. Review collected by and hosted on G2.com.

We have an issue with their support system. It is very time taking and gives resolution very late. Review collected by and hosted on G2.com.

Ameyo is a user-friendly tool that gives quick learning to ticketing tool end-users. This tool is perfect for all kinds of email tickets; users can reply to the query sender by choosing multiple types of statuses. Review collected by and hosted on G2.com.

The dashboard which has been provided should have more fields. Currently, a lot of basic fields & basic reports are missing. e.g., productivity report, ticket number on the dashboard. Review collected by and hosted on G2.com.

To automate current services/modules in accordance with client expectations. Review collected by and hosted on G2.com.

While coordinating with support team taking so much time to align the resource Review collected by and hosted on G2.com.

Price of Subscription and Cloud Contact Center. Review collected by and hosted on G2.com.

- Price part support

- Can not use Desk phone with Softphone same time or one Agent

- Difficult for configure

- Lat Review collected by and hosted on G2.com.

good soultion and customization for BPO process call centre Review collected by and hosted on G2.com.

Not customizable as per the requirement and integrating with other solutions Review collected by and hosted on G2.com.