Ameyo by Exotel Cloud Contact Center Reviews & Product Details

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences.

Seller

Exotel

Discussions

Ameyo by Exotel Cloud Contact Center Community

Languages Supported

Arabic, German, English, French, Italian, Portuguese, Spanish

Solution Type

All-in-One

Overview by

Suraj Vishwakarma (Quality and Buisness Analyst)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

18 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 251 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

Ameyo by Exotel Cloud Contact Center Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Ameyo by Exotel Cloud Contact Center, and what problem is it built to solve?

Ameyo by Exotel Cloud Contact Center is an AI-powered communication solution for enterprise customer engagement and experience. It is intended to help businesses address the challenge of growing revenue, optimizing costs, and delivering customer experiences.

What languages does Ameyo by Exotel Cloud Contact Center support?

Ameyo by Exotel Cloud Contact Center supports 7 languages: Arabic, English, French, German, Italian, and others.

What company sizes and industries is Ameyo by Exotel Cloud Contact Center the best fit for?

Ameyo by Exotel Cloud Contact Center appears most relevant to mid-market and enterprise teams, with especially strong representation in education, financial services, and technology-related industries.

Company size — Mid-market: A prominent group of positively rated users comes from mid-market organizations.
Company size — Enterprise: Enterprise organizations are also well represented.
Industry — Education: Education Management and Higher Education are among the clearest industry clusters.
Industry — Financial services and technology: Financial Services and Information Technology and Services also recur among positively rated users.

How long does it take to implement Ameyo by Exotel Cloud Contact Center across a team?

Reported implementation timelines vary, but the most common range is 1–3 months. Faster launches within a month also appear, with some implementations taking longer.

Time to go live	Relative frequency
1–3 months	Most common
Under 1 month	Also reported regularly
Several months or longer	Less common

What customer support options does Ameyo by Exotel Cloud Contact Center provide, and how do users find the overall support experience?

Ameyo by Exotel Cloud Contact Center provides support through email and a help desk. The support experience is mixed: users describe knowledgeable, responsive assistance, while others report delays with tickets, urgent issues, and custom requests.

What is the experience like for teams switching to Ameyo by Exotel Cloud Contact Center from another tool?

Switching to Ameyo by Exotel Cloud Contact Center has been driven by needs such as stronger call management, predictive dialing, reporting, and CRM-connected workflows. Users describe moving from tools including Knowlarity, Zendesk, Kaleyra, Ozonetel, and other dialers or contact-center platforms; the change has helped teams improve call handling and monitoring, though experiences with cost and implementation support vary.

What tools and platforms does Ameyo by Exotel Cloud Contact Center integrate with, and how do these integrations help users get more value from the product?

Ameyo by Exotel Cloud Contact Center offers 2 integrations. CRM connections can bring calling and customer records closer together, helping teams work from lead or customer information and keep call activity and recordings associated with their workflows.

CRM: Dynamics 365 Sales and Salesforce Sales Cloud

What features or capabilities could make Ameyo by Exotel Cloud Contact Center even more useful?

More flexible reporting and smoother customization would make Ameyo by Exotel Cloud Contact Center more useful for teams with specific workflows. The most recurring opportunities users point to are:

Reporting: Make reports easier to configure, interpret, and access, with more reliable data and ready-to-use views.
Customization: Let teams make routine changes to campaigns, workflows, and dispositions more easily, without lengthy support requests.
Usability: Simplify navigation and administration so agents, supervisors, and admins can find key controls more quickly.

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Dev S.

Admission Support Officer

Mid-Market (51-1000 emp.)

10/12/2022

"Auto-dialer software with best features available currently"

4.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

I have been using this software for the last eight months to create automated outbound and inbound customer care calls, and I must tell you, It has been a good deal so far. The experience with Ameyo has been great so far; they have an excellent customer service team available 24/7. Easy configuration with our apps and tools Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

The pricing pattern is something that makes me dislike this a bit. The minor changes, like a custom report, are a significant charge that should already be in the report. Review collected by and hosted on G2.com.

What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?

Been using the Inbound solution, Outbound Solution and CTI Integration in our work for the last three years; exceeding customer expectations by extracting maximum value from every customer interaction and achieving operational efficiency with Ameyo Intelligent Routing. A multi-channel call center solution is a must for proactive communication. This is essential for launching targeted campaigns and growing your business. The CTI integration takes agent productivity to a new level to ensure consistent customer service and discover our business tools. Review collected by and hosted on G2.com.

Siddhant K.

Consultant

Enterprise (> 1000 emp.)

4/12/2023

"Ameyo - Positives and Occasional Glitches"

4.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Easy to use, Very sorted out UI, Quik fixes

As an end user I was happy with the product yet as a manager I would be worried about the certain loopholes employees exploit Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

The time to time crash while calling

Uncertainty of the bugs, not knowing why the issue is arising and the loopholes

Sometimes it was hard to operate with new features Review collected by and hosted on G2.com.

Guru P.

Project Manager

Small-Business (50 or fewer emp.)

Originally submitted 12/20/2021

"Excellent Services"

5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

I link the simple interface with advanced options with a single click. On top of this, their customer support is awesome. Also, their price is very affordable. In total, I am very much happy with them. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

There is nothing much to say, as the services and products are incredible; however, there is one thing that I want them to change is, that they change the account manager very frequently, which sometimes confuses me. Review collected by and hosted on G2.com.

Recommendations to others considering Ameyo by Exotel Cloud Contact Center:

Sure, I will defiantly refer others to Ameyo. Review collected by and hosted on G2.com.

What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?

We are an education consultancy; hence we needed a product or service for a call center setup. When we reached ameyo, they listened to our requirements and suggested us their product. Not only this, they time to time call us for any issues from their side. I like this kind of customer service. Review collected by and hosted on G2.com.

Harsimran k.

Customer Service Manager

Mid-Market (51-1000 emp.)

9/15/2022

"Why Ameyo is best !"

5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Ameyo is a 360 suite that offers customers a rich and customized, adaptable solution. Also, Helps to improve the customer experience across all the channels. Ameyo /Drishti is one of the old and best software available. It is easy to use and flexible with APIs to implement at the workplace. It has all the capabilities which make a call center a profit-making center. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

I have been operating Ameyo for almost ten years, starting with calling solution and now ticketing also I didn't find any dislikes about it. Monitoring the daily Performance, Tracking and controlling through Ameyo is quick. Review collected by and hosted on G2.com.

Sukanya P.

Head BPM

Small-Business (50 or fewer emp.)

9/1/2022

"Diller feedback"

3.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

User friendly, and easy to adopt for the fresher Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Issues are not resolved on time. When we raise a ticket with a specific time call is not done at the particular time. Hence have to ensure i check my free time and then submit a ticket to receive calls within 15 minutes. 1st level team does not understand the concern, the remote desk is taken for hours together, and there is no update on the ticket on what the first level has done. The second-level team takes remote and starts from the stretch and we need to explain again. Reports are wrongly fetched most of the time Review collected by and hosted on G2.com.

Ashwath g.

Data Analyst

Mid-Market (51-1000 emp.)

10/5/2022

"A moderate tool for daily business."

3/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

1. Ameyo's integration with CRM makes the users call the customers directly from the CRM info as it also provides a call button.

2. Very simple-looking tool which is easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

1. The reports are not customisable.

2. We are not getting access to the data in ameyo, where we can easily take the required reports.

3. There is no compatibility to connect ameyo with any of our in-house desk software. Review collected by and hosted on G2.com.

Rahul C.

Associate Product Manager

Enterprise (> 1000 emp.)

4/23/2023

"Good integration with crm like leadsquared"

4.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

It was an efficient platform for calling leads ingested on leadsquared Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

The overall ui was not quite appealing and also suffered many outages Review collected by and hosted on G2.com.

Pradeep M.

Enterprise (> 1000 emp.)

1/10/2023

"Call and connect - direct"

4/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

The calling interface is smooth and easy to use for the primary usage Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

The integration with other CRM is not that easily accessible Like Lead squared takes over, and you have to login again Review collected by and hosted on G2.com.

Grace G.

Customer Relationship Manager

Enterprise (> 1000 emp.)

9/1/2022

"Ameyo to us is exciting, its user friendly and very flexible. Integrations are doable"

5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

The user interface, Easy to train, Easy to use as an administrator. It solves all of our customers business needs. Support offered by Ameyo is fast and straight forward Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

As much as we are trained in AMeyo system, we are not able to do integrations on our own. The technical people do not let us in fully on the system. We want to be able to do integrations on our own to our customers. Kindly look at it and open up the system to your partners. Thanks Review collected by and hosted on G2.com.

Vivek K.

Customer support executive

Mid-Market (51-1000 emp.)

9/14/2022

"Best software for callings"

5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Speed and stability smooth and efficient user friendly there is nothing which is errror easy to use easy to take calls supports good VPN and smooth toggle system for ob to inbound transfer call Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

there is nothing which is error easy to use easy to take calls supports good VPN and smooth toggle system for ob to inbound transfer call this is the best software ever used Review collected by and hosted on G2.com.