Acqueon Features

As reported in 16 Acqueon reviews. Records calls for future reference.

As reported in 16 Acqueon reviews. Generates an area code local to where the user is calling to increase likelihood of pick-up.

Based on 18 Acqueon reviews. Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.

Gathers contacts from integrated tools, allowing users to call with one click. This feature was mentioned in 17 Acqueon reviews.

Has auto-dialing or predictive dialing functionality.

Based on 18 Acqueon reviews. Retains a log of extraneous contact information such as timezone and contact engagement.

Finds and opens saved contact information for reference at the time of a new call. This feature was mentioned in 15 Acqueon reviews.

Allows users to denote which contacts they believe are prospective customers. 16 reviewers of Acqueon have provided feedback on this feature.

Allows users to take notes during or after the call for future reference. 18 reviewers of Acqueon have provided feedback on this feature.

Delivers users a daily summary of activity. 18 reviewers of Acqueon have provided feedback on this feature.

Sends automated voicemails to prospective clients who fail to answer. This feature was mentioned in 12 Acqueon reviews.

Sends automated emails to increase engagement with prospective clients. 11 reviewers of Acqueon have provided feedback on this feature.

As reported in 11 Acqueon reviews. Organizes contacts based on probability of success.

Automatically transcribes and summarizes meeting discussions.

Presents information about the individual being called before the call begins. 37 reviewers of Acqueon have provided feedback on this feature.

Based on 31 Acqueon reviews. Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing.

Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently.

Based on 18 Acqueon reviews. Allows a supervisor to listen to a call and train in real time.

Based on 32 Acqueon reviews. Reschedules calls within the software itself, either through a prompt or by the agent themselves.

Based on 17 Acqueon reviews. Records calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary.

Based on 26 Acqueon reviews. Decides response type by determining if voice is a human response or an answering machine.

Based on 23 Acqueon reviews. Uses touch-tone or voice input to interact with callers, gather information, and route them to the appropriate agent or department.

As reported in 23 Acqueon reviews. Removes phone numbers from an uploaded list that appear on the National Do Not Call Registry.

Help companies comply with state and federal laws such as TCPA and DNC. This feature was mentioned in 10 Acqueon reviews.

Updates compliance information based on the most recent changes to regulations.

Manage exemptions to reclaim phone numbers that are incorrectly classified.

Provide integration with phone systems and auto-dialers.

Provide integration with marketing and CRM software.

Provide integration with other third-party applications that use phone numbers.

Provide or integrate with scrubbing services to validate dialing lists.

Deliver blocking features to ensure that employees cannot call restricted numbers.

Ability to create custom rules for each campaign to ensure compliance. This feature was mentioned in 10 Acqueon reviews.

Validate phone numbers when gathering information on new customers.

Ability to send reminders via SMS messaging to a mobile device

Ability to send proactive notifications via email

Ability to send reminders via voice messaging

Ability to support a two way messaging/conversation between customer and customer support agent

Ability to schedule push notifications at a specific date and time, or set an expiration for time-bound messages

Provides the ability to automate notifications based on user behavior

Ability to segment audiences based on device type, location, demographics, customer behavior, etc.

Ability to integrate with other software that stores customer data to generate reminders (i.e. CRM software)

Allows inflow of requests through various digital channels such as email, social media, etc.

Allows users to access the software using mobile devices.

Provides queue management in case of increase in case/call inflow.

Allows distribution of incoming calls to agents.

Allows users to request a call back.

Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system.

Allows automatic distribution of incoming calls to the agents.

Allow managers/supervisors to monitor calls for quality assurance purposes.

Allows managers/supervisors to evaluate the performance of agents.

Allows supervisors/managers to record and review telephone conversations of agents.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Simulates human-like speech from text inputs.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Uses AI to prioritize and reorder call lists based on lead quality, past interactions and optimal call times.

Uses AI to ensure call compliance with regulations like TCPA or GDPR by detecting violations and triggering alerts or restrictions.

Uses AI to analyze call recordings for sentiment, tone and language to assess interaction quality and flag calls needing follow up or review.