--- title: Acqueon Reviews meta_title: 'Acqueon Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 73 reviews by the users' company size, role or industry to find out how Acqueon works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 73 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Acqueon Reviews **Vendor:** Acqueon Technologies Inc. **Category:** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) **Average Rating:** 4.2/5.0 **Total Reviews:** 73 ## About Acqueon Acqueon leads the way as the premier Generative AI-powered Revenue Execution Platform, specializing in outbound communications tailored to empower B2C enterprises in achieving their revenue generation goals and revenue recovery objectives. Covering a range of essential use cases including Collections, Internet Sales, Telephone Sales, Proactive Service, Reminders, Outage Notifications, and Appointment Management, Acqueon enables customers to elevate sales performance and enhance customer satisfaction. We achieve this through the automation of communication workflows, optimizing human resources, utilizing predictive analytics and AI for strategic customer engagement, ensuring compliance with privacy and communication regulations, and seamlessly integrating with existing communications infrastructure and record systems. With more than 110,000 agents and 200 global customers placing their trust in Acqueon, businesses experience increased revenue outcomes while fostering lasting, loyal customer relationships. ## Acqueon Pros & Cons **What users like:** - Users value the **supportive team** at Acqueon, ensuring customer satisfaction and seamless integration with existing systems. (7 reviews) - Users praise the **outstanding customer support** from Acqueon, ensuring satisfaction and seamless integration with existing systems. (6 reviews) - Users value the **ease of use** of Acqueon, appreciating its intuitive layout and seamless integration capabilities. (4 reviews) - Users praise Acqueon for its **seamless integrations** with existing systems, enhancing efficiency in customer outreach and compliance. (4 reviews) - Users commend Acqueon for its **excellent customer satisfaction** , highlighting the team's support and seamless integration experience. (3 reviews) - Users value the **customization options** of Acqueon, enabling tailored solutions that meet specific business needs effectively. (3 reviews) - Easy Integrations (3 reviews) - Efficiency (3 reviews) - Users appreciate the **comprehensive features** of Acqueon, enhancing performance and offering tailored implementations for business needs. (3 reviews) - Flexibility (3 reviews) **What users dislike:** - Users face **limited customization options** with Acqueon, impacting functionality and adaptability for their specific needs. (3 reviews) - Users face **technical issues** with Acqueon, leading to delays, bugs, and communication problems during implementation and upgrades. (3 reviews) - Users find the **pricing for Acqueon** higher than expected, especially for smaller operations and budgets. (2 reviews) - Users face significant **integration issues** due to lack of support and unclear differentiation between Acqueon and Cisco dependencies. (2 reviews) - Users find a **steep learning curve** with Acqueon's advanced features, requiring extra time for effective implementation. (2 reviews) - Missing Features (2 reviews) - Required Technical Expertise (2 reviews) - Software Bugs (2 reviews) - System Delays (2 reviews) - Admin Issues (1 reviews) ## Acqueon Reviews ### 1. Managing automated messaging **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Acqueon?** I like the ability to edit or customize campaigns using the interface. I can adjust campaigns and create new ones without weeks of meetings for development and implementation. They also are very responsive when support is needed. **What do you dislike about Acqueon?** Nothing comes to mind at this time. If you have user suggestions, they are often reviewed and included in a future release. **What problems is Acqueon solving and how is that benefiting you?** We use Acqueon to manage campaigns across the ambulatory network. Prior to its implementation, we did not have a platform for sending out automated messaging or campaigns. Patients are used to receiving messages from other business settings so adding this service is a plus to patient experience. ### 2. Virgin Media LCM Upgrade **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Acqueon?** It just works and is easy to use. Very good interface. Logical. **What do you dislike about Acqueon?** No, the product has everything we need to help run our Cisco dialler. **Recommendations to others considering Acqueon:** Upgrades can take a long time (think a whole weekend) so be prepared for this. **What problems is Acqueon solving and how is that benefiting you?** Much better record management on Cisco dialler ### 3. Customer implementation going well **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2021 **What do you like best about Acqueon?** Team is experienced and on top of customer needs. **What do you dislike about Acqueon?** Not a criticism to the product or process but it does take time to implement well. **What problems is Acqueon solving and how is that benefiting you?** The Epic Screen Pop gadget / Web-Services will leverage customers existing Cisco Finesse and Epic implementations to provide screen pop functionality into the customer’s Epic environment. It does this by sending collected information about the caller to Epic to retrieve matching patient data that will appear in the requested activity window of the agent desktop. When a contact center agent accepts a call and the call data is delivered to the Finesse agent desktop, the Epic Screen Pop gadget submits a web service request to the Receive Communication web service, which is part of the Contact Center API on Epic Interconnect, the Epic web services interface. ### 4. Feedback for AEC - Maersk Line **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Acqueon?** The team has been always prompt and supportive whenever we needed their assistance **What do you dislike about Acqueon?** So far, there hasn't been any incident where i felt some kind of support was missing from Acqueon Team. **What problems is Acqueon solving and how is that benefiting you?** Acqueon is helping us onboard countries on Cloud portal which indeed is helping us in improving our services that we offer to end customer. I am very hopeful that in long run, this tool will help us in improving our overall performance ### 5. The complete Outbound solution for Cisco **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Acqueon?** The team is highly professional and they made the solution what we were exactly looking for.Especially implementation engineer Nithya has done wonderful job. **What do you dislike about Acqueon?** Noticed limitation when it comes to integrating with 2-way SMS system.Gateway based SMS system requires customization for integration. **What problems is Acqueon solving and how is that benefiting you?** Appointment confirmation for hospitals which can help us to reduce the no shows . ### 6. Very positive **Rating:** 4.5/5.0 stars **Reviewed by:** Manuel C. | Project Manager and Afiansys's partner, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Acqueon?** Efficient and productive technicians always available **What do you dislike about Acqueon?** I did not find any objection to Acqueon's work **What problems is Acqueon solving and how is that benefiting you?** we have had numerous problems in terms of time and resources, access to the servers and Acqueon has always responded well. ### 7. Acqueon Dialer Review **Rating:** 4.0/5.0 stars **Reviewed by:** Jamin H. | Director IT - Communication Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Acqueon?** Customer Service. Ability to take cell phones out of the automatic dialer. **What do you dislike about Acqueon?** Lack of customization. While Acqueon is capable of potentially modifying to fit a customers specific needs the out of the box customization was not where we hoped it would be. **What problems is Acqueon solving and how is that benefiting you?** Were working with them on the ability to populate the Unique Identifer in the Campaigns tab. The ability to feed records to agents to take away the manual dialing process. ### 8. Illinois Tollway - Director, Toll Initiatives **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Acqueon?** The work performed and the team that explained the new processes and reports. **What do you dislike about Acqueon?** Nothing at this point. Things are running smoothly. **What problems is Acqueon solving and how is that benefiting you?** No problem solving was done. However, I no longer have to run the program each day manually. ### 9. Very Responsive and Knowledgeable Implementation team **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about Acqueon?** Quick implementation and campaign set up, clean agents test desktop, easy integration with Twilio. **What do you dislike about Acqueon?** Reporting is not as robust as other tools. Roles and permissions are a little clumsy. **What problems is Acqueon solving and how is that benefiting you?** Shorten the time for campaign configuration and increased integration with open APIs. ### 10. Business requirements gathering was difficult, but build was great! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Acqueon?** The build team was willing to go above and beyond to help us troubleshoot issues and get the solution in market. **What do you dislike about Acqueon?** We had a hard time during business requirements gathering - I think that if Acqueon added a BA resource instead of sales it would be very helpful. **Recommendations to others considering Acqueon:** The system does require a deep level of understanding how the backend works, so having an internal developer that can work in partnership with the Acqueon folks was incredibly helpful for us. **What problems is Acqueon solving and how is that benefiting you?** We had to transition off of a legacy application to an enterprise solution that fit well with the rest of our technical stack for patient engagement. It's been great so far! ### 11. Review of recent implementation project **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2021 **What do you like best about Acqueon?** Throughout the project there has been a "can-do attitude" and a great deal of flexibility at any time when the end-customer has changed their requirements. **What do you dislike about Acqueon?** Some material had to be produced for the engagement, and it would have saved time and effort if it would have been available "off-the-shelf". **What problems is Acqueon solving and how is that benefiting you?** Acqueon's product and team have helped enhancing the Cisco project and delivery and thereby created a value-add to our overall scope and delivery. ### 12. Campaign Management and Orchestration made easier **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2021 **What do you like best about Acqueon?** Ease of using Acqueon user interface and their agility to customize the product per customer needs. **What do you dislike about Acqueon?** The product enhancement process is not mature yet. We often found some kinks and bugs after each release. **What problems is Acqueon solving and how is that benefiting you?** Acqueon has enhanced suppression logic and dialing strategy that is not available in Nice InContact. ### 13. Acqueon LCM implementation for AJ Gallagher **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Acqueon?** Commitment from the resources. Specially Nithya was prompt on the tasks assigned to her. **What do you dislike about Acqueon?** Not that I dislike, but the comms could have been better **What problems is Acqueon solving and how is that benefiting you?** We are enabling outbound dialing for CC agents. LCM as a product provides plenty of outbound features that help the business a lot. More successful penetration on the customer list. ### 14. Acqueon LCM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2021 **What do you like best about Acqueon?** Acqueon LCM provides the ability to manage the Outbound campaigns effectively using strategies and rules. Also, it provides the various campaign dialed and call result reports. **What do you dislike about Acqueon?** nothing specific I am aware of on dislike LCM feature. **What problems is Acqueon solving and how is that benefiting you?** 1) adding Import file duplicate records, invalid contact reports will help how many valid contacts are loaded for the campaign. 2) If an old Data purge option is available that will help in clean up free up space in the DB table. ### 15. Excellent dialler product for Amazon Connect customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Acqueon?** Integrations with phone systems, CRMs, and huge range of configuration options **What do you dislike about Acqueon?** Steep learning curve - complex product to learn but good support provided by Acqueon. **What problems is Acqueon solving and how is that benefiting you?** We can execute on campaigns and track calls and results to CRM within one browser tab. Able to push call volumes incrementally and measure until we hit optimal performance per agent. ### 16. Acqueon Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2021 **What do you like best about Acqueon?** Helpful, knowledgeable, responsive, patient **What do you dislike about Acqueon?** Time differences made things challenging sometimes. **What problems is Acqueon solving and how is that benefiting you?** Upgrading our outbound dialing solution. improved call metrics and increased responsiveness even with higher volumes. ### 17. Great product, great support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2021 **What do you like best about Acqueon?** Support team is great with response time and knowledge **What do you dislike about Acqueon?** I do not have anything that I can list as a dislike here **What problems is Acqueon solving and how is that benefiting you?** the product allows us to automate the process of calling customers who are behind on their bills ### 18. Great product and outstanding service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2021 **What do you like best about Acqueon?** The ease fo use, quick list loading and set up. **What do you dislike about Acqueon?** Nothing. I have zero issues with the software. **What problems is Acqueon solving and how is that benefiting you?** We have a great outbound dialing system as a result of utilizing Acqeuaon. ### 19. Acqueon LCM - IDFC FIRST Bank **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Acqueon?** The feature set and integration flexibility is very high **What do you dislike about Acqueon?** TIme taken for RCAs and CRs for new development and any issues that we may face **What problems is Acqueon solving and how is that benefiting you?** We have a very elaborate collections call center with 2000+ callers and Cisco dialer. We needed a very flexible LCM and Acqueon fits the bill here ### 20. Acqueon has many useful feature, for better Customer Experience and Engagement. **Rating:** 3.0/5.0 stars **Reviewed by:** Wajiha K. | Technical Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2021 **What do you like best about Acqueon?** The Acqueon Tool used, and the support from them **What do you dislike about Acqueon?** We have a couple of restriction, which hopefully will be resolved by the next release of tools **Recommendations to others considering Acqueon:** For Better User Experience and minimal managing, mostly for campaigns, would like to recommend acqueon Engagement **What problems is Acqueon solving and how is that benefiting you?** The Tool used help Customer interact and keep track of the activities ### 21. Technology-driven innovation **Rating:** 4.0/5.0 stars **Reviewed by:** Jatin K. | Sr.Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2021 **What do you like best about Acqueon?** flexibility and scalability of products to meet business needs. **What do you dislike about Acqueon?** Suport need to be improved on customized products. **Recommendations to others considering Acqueon:** Great soluitions and customization to meet business requirment. **What problems is Acqueon solving and how is that benefiting you?** Stability during initial period was challenged but now it has improved but still I see more can be done to make it great. **Official Response from Nicolas de Kouchkovsky:** > Thanks for your feedback. It's great to hear how you are getting value out of Acqueon. Your feedback is also helping us identify opportunities to improve and make sure you continue to enjoy the best experience. ### 22. Not a good experience **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2021 **What do you like best about Acqueon?** Wide range of compatibility of the current contact center infrastructure such as Cisco or Amazon Connect. **What do you dislike about Acqueon?** Frequent bugs and problems. Too many issues that needs to be corrected. Always run into something that does not work. Hard to work with the support team. **What problems is Acqueon solving and how is that benefiting you?** Just to be able to use the dialer for the team of collections agents. Not a lot of benefits, but this is the only option available in the market. **Official Response from Aditya Sondur:** > Thank you for your transparency, we're eager to connect with you to better understand your specific concerns and get things back on track. I am happy to connect you with the right teams to address the difficulties you have faced: my email is aditya.d@acqueon.com. I hope to hear from you soon. ### 23. Acqueon Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2021 **What do you like best about Acqueon?** Prompt Customer Technical Support Service **What do you dislike about Acqueon?** Perhaps maybe the time zone difference as to where i am based at **What problems is Acqueon solving and how is that benefiting you?** Application patching issues **Official Response from Nicolas de Kouchkovsky:** > We appreciate your feedback including the areas we need to perfect. ## Acqueon Discussions - [What is Acqueon used for?](https://www.g2.com/discussions/what-is-acqueon-used-for) - [View Acqueon pricing details and edition comparison](https://www.g2.com/products/acqueon/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+10%3A29%3A04+-0500&secure%5Bsession_id%5D=417c219a-d8e3-4fdd-9199-ff30ab5c5a32&secure%5Btoken%5D=b1243d288cc6cc4575b26659c804d751a3aae0cba8fa80fbe561384c11e8e0d3&format=llm_user) ## Acqueon Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Avaya, Inc.](https://www.g2.com/products/avaya-inc/reviews) - [AWS Direct Connect](https://www.g2.com/products/aws-direct-connect/reviews) - [Cisco Finesse](https://www.g2.com/products/cisco-finesse/reviews) - [Cisco Unified Contact Center Enterprise](https://www.g2.com/products/cisco-unified-contact-center-enterprise/reviews) - [Cisco Unified Contact Center Express](https://www.g2.com/products/cisco-unified-contact-center-express/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) ## Acqueon Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Compliance** - Regulations - Updates - Exemptions **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Management** - Scrubbing - Blocking - Campaign Management - Screening **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Integration** - Phone Systems - Marketing & CRM - Third-Party **Administrative** - Call Recording - Reporting & Dashboards **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top Acqueon Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,467 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,451 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)