Voiso Reviews & Product Details

Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs.

Product Website

Seller

Voiso

Discussions

Voiso Community

Languages Supported

English, Spanish

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VOISO Advanced Hosted Call Center Solution (Better call outcomes. Always.)

Pricing

Pricing provided by Voiso.

CORE

$24.00

1 Concurrent User Per Month

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Voiso Integrations

(11)

Verified by Voiso

Voiso Media

Unifies communication of 8+ comms channels in a single platform: voice, SMS, web chat, WhatsApp, Telegram, Instagram DM, Facebook Messenger, and Viber. Boosts engagement by 20% and improves agent productivity by up to 25%.

Voiso’s AI Predictive Dialer increases outbound efficiency by 400%, connecting agents with live prospects faster using real-time data. It minimizes downtime, detects answering machines in under 3.5 seconds, and reduces abandonment by 73%.

Transcribes, scores, and analyzes calls in real time with 95%+ accuracy across 10 languages. Detects sentiment, flags compliance risks, and delivers actionable insights—within seconds of the conversation.

Voiso’s Flow Builder is a no-code, drag-and-drop tool for designing intelligent call flows and IVRs. It helps automate routine interactions, route calls based on logic, and reduce human error—without writing a single line of code. Teams using Flow Builder see up to 40% faster handling times, 70% ...

Track 60+ KPIs with ready-made, customizable dashboards. Monitor agent performance, queue status, sentiment, and campaign results as they happen—for total visibility and faster decisions.

Discover how Voiso is helping contact centers improve customer experience with AI-powered tools like predictive dialing, speech analytics, and real-time dashboards.

Official Downloads

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Voiso Reviews (68)

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Sanford M.

Business Analyst

Mid-Market (51-1000 emp.)

10/8/2025

"Voiso’s AI speech analytics revolutionized our healthcare contact center with 40% faster resolutions"

5/5

What do you like best about Voiso?

The AI Speech Analytics feature is impressive to Integrate, providing transcriptions, sentiment analysis, and keyword identification in more than 10 languages. It is very useful to our healthcare contact center because it enables us to review patient interactions without having to do it manually. The knowledge we acquire assists us in comprehending the needs of patients in a better way and in making sure that we are in line with stringent healthcare regulations. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

There is little to criticize, but it would be nice to have more language customer support than the 10+ that are available now to meet the needs of our diverse patient population. That being said, the available languages meet our major requirements and the analytics are good enough to provide us with actionable insights on a regular basis. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Voiso helps to overcome the most dangerous compliance and quality assurance issues and automates call scoring and provides detailed summaries. This has simplified our training of agents and has made the experiences of patients more consistent. With a 40 percent decrease in resolution times, we have enhanced patient satisfaction and operational efficiency, enabling us to concentrate on providing high-quality care. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hey Sanford, thank you so much for your thoughtful review! We’re absolutely delighted to hear how Voiso’s AI Speech Analytics has helped your healthcare contact center achieve 40% faster resolutions — that’s an incredible milestone. Knowing our technology supports both efficiency and compliance in such a vital field means a lot to us.

Your point about expanding language support is well taken, we’re always exploring ways to make our tools even more inclusive and accessible, especially for teams serving diverse audiences like yours.

It’s fantastic to know our analytics are helping you uncover deeper patient insights and deliver even better care. Thanks again for trusting Voiso to be part of your mission, we look forward to continuing this journey with you!

With appreciation,

The Voiso Team

Leo K.

Account Manager

Mid-Market (51-1000 emp.)

10/5/2025

"Best AI Solution for Voice Process"

5/5

What do you like best about Voiso?

The AI Predictive Dialer is by far the best tool in our sales team. It has increased our call volume by an astounding 400% by intelligently dialing the numbers according to the availability of the agents. This has made our agents talk more to prospects and less time waiting, which has changed our outreach strategy. The dialer can adjust to real-time conditions which is a game-changer in our fast-paced fintech environment. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

There is not much to not like and the initial configuration of custom call flows did take a little longer than expected about a day to fully configure to our specific needs. That being said, the no-code Flow Builder allowed us to make it workable even to our non-technical team members, and the support team at Voiso was responsive in walking us through the process. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Voiso addresses the problem of inefficient outbound calling directly by automating the dialing process and using AI Answering Machine Detection, which skips approximately 80 percent of the calls that would otherwise go to voicemail. This has boosted our contact rates by a great margin and our agents can concentrate on live conversations. This has resulted in a 30% rise in conversions, which has had a direct effect on our revenue growth and has made our sales process much more efficient. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Leo! Thanks for your amazing review! We’re thrilled to hear that the AI Predictive Dialer has made such a strong impact on your team’s productivity and outreach strategy. Boosting efficiency and empowering teams to connect more meaningfully with prospects is exactly what we strive for at Voiso.

We truly appreciate your note on the initial setup experience, feedback like yours helps us keep improving our onboarding and customization process. We're glad to know our no-code Flow Builder and support team made it a smooth experience in the end.

Your success inspires us to keep innovating and refining our solutions. Looking forward to continuing to support your fintech growth journey!

Best,

The Voiso Team

Esta Z.

Project Coordinator

Graphic Design

Mid-Market (51-1000 emp.)

8/25/2025

"All are Good & Reliable"

5/5

What do you like best about Voiso?

The interface is very easy to use and the AI speech analytics are also very advanced. Chris in onboarding helped us connect HubSpot without any problems, which saved us time. Calls sound good, even when made to other countries, and the real-time dashboards give clear information. Thanks to the AI call summaries, we can review things more efficiently, and the softphone is simple to operate. Its compliance tools are one of the biggest advantages. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

Having a dark mode in the dashboard would make it easier to use for long shifts. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Voiso allows us to use voice, SMS, and web chat together, making our contact center work more efficient. AI call summaries allow us to review calls faster and save a lot of time. Because of the predictive dialer, agents only handle real calls, which increases their involvement and sales. Because we use a cloud-based system, our remote team can always perform at a consistent level. Because of our secure infrastructure, we can follow all the required regulations for our business. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Esta,

Thank you for this positive review!We are glad to hear that you are enjoying our UX and the overall communication with Voiso. Your satisfaction is our priority, and we're committed to maintaining excellence. Looking forward to exceeding your expectations ahead!

Best, Voiso Team

Monika D.

Team Lead

Mid-Market (51-1000 emp.)

8/24/2025

"Thanks To The AI Predictive Dialer"

4/5

What do you like best about Voiso?

Thanks to the AI predictive dialer and local caller ID, we are able to reach more people. Mike from support configured Freshdesk so that tickets are now created automatically. It is simple to design call flows with Flow Builder, and the quality of calls is consistent everywhere. AI speech analytics give detailed information, and the compliance features keep data safe. We are always updated through the real-time dashboards. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

The reporting system should allow us to create custom metrics more easily. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Voiso connects various communication methods, which speeds up responses and enhances how customers feel. With AI, agents receive helpful coaching that increases the quality of their service. Our strong infrastructure guarantees that our financial services clients’ activities are in line with regulations. Because of the predictive dialer, agents are more likely to focus on live calls and work more efficiently. The reliable platform has greatly improved how our contact center operates. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hello Monika,

Thanks for your positive review! We're thrilled to heartbeat our AI predictive dialer and local caller ID has helped your business and team grow and achieve more. Looking forward to exceeding your expectations ahead!

Best, Voiso Team

Emory H.

Finance Officer

Graphic Design

Mid-Market (51-1000 emp.)

8/23/2025

"Best Services for Auto AI Dialer"

4/5

What do you like best about Voiso?

The Flow Builder and AI predictive dialer help our team a lot. Ben from onboarding made the Bitrix24 integration easy for us, which saved us a lot of time. Because the network is global, our remote agents can always rely on good connections, and the instant dashboards give us important information in real time. We can learn about our customers’ needs through AI speech analytics, and the compliance system is well developed. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

The mobile version of the app could be easier to use for agents who are always on the move. Overall the fact that the platform is user-friendly is a big benefit. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Voiso makes customer support easier by combining voice, chat, and SMS into one place. AI analytics give agents useful advice to improve their work. The cloud system guarantees that our remote team can work with no performance issues. Using the predictive dialer, we can reach more leads and connect our agents with live people. The strong infrastructure guarantees we follow all the necessary rules for our business. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hello there Emory,

thank you for taking the time to review us and share this very positive review. Also we are excited to see that our tools - Flow Builder and AI predictive Dialer - have been a major help to your business. Looking forward to exceeding your expectations ahead!

Best, Voiso Team

Estrella H.

Team Lead

Mid-Market (51-1000 emp.)

8/22/2025

"Ease to Integrate with Our ZOHO CRM"

5/5

What do you like best about Voiso?

Our contact center is greatly improved by the AI speech analytics and real-time dashboards. The Zoho tool was smoothly integrated by Claire, and the click-to-call feature makes things easier for agents. Calls are always reliable everywhere, and the Flow Builder makes designing the call flow easier. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

When dealing with large sets of data, the dashboard might take less time to appear. The system is secure because of its compliance features, and the softphone is easy to use. Having AI call summaries makes the review process easier for us. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

With Voiso, we do not need to rely on several tools, which makes our work more efficient. AI insights help agents perform better, which improves the way they interact with customers. The strong infrastructure we have makes sure we are always in compliance with the necessary regulations for our insurance clients. The predictive dialer helps agents spend their time on live calls, which increases efficiency. Because of its dependability, our contact center runs more smoothly and as a team. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Estrella,

We are very excited to see that our tools has played a vital role to your growth and your are satisfied with their UX and abilities. Your satisfaction is our priority, and we're committed to maintaining excellence.

Best, Voiso Team

Anuj T.

Small-Business (50 or fewer emp.)

10/28/2025

"Outstanding Real-Time Dashboards, But Mobile App Lacks Advanced Features"

5/5

What do you like best about Voiso?

The Real-Time Dashboards are a stand out, with more than 60 performance metrics and complete customization. We are able to see what agents are doing, how many calls are in the queue and what the status of the queues are in real time and this is essential during our peak retail periods. The insights enable us to make swift changes to ensure that operations continue to run smoothly. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

The mobile application is excellent when you need to monitor some things on the go, but it does not have all the advanced dashboard features that the desktop version does. It works, but it would be even more convenient to have such features as a manager who is out of the office most of the time. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Voiso removes the performance tracking gaps as it provides us with real-time data that we use to make decisions. This has enabled us to streamline our processes, eliminate bottlenecks and enhance customer engagement during peak retail periods. The outcome is a more efficient operation and happier customers, which has a direct effect on our bottom line. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Anuj, thank you for your detailed review!

We’re thrilled to hear that Voiso’s Real-Time Dashboards have become such an essential part of your retail operations. It’s great to know that the ability to monitor over 60 performance metrics in real time is helping your team stay agile, reduce bottlenecks, and deliver smoother customer experiences during peak periods, that’s exactly what we built them for.

We appreciate your note on the mobile app. You’re absolutely right, full dashboard parity on mobile would make remote management even more seamless, and it’s something our product team continues to work toward as we evolve the platform.

Your feedback highlights how data visibility translates directly into efficiency and customer satisfaction, and we’re proud to play a part in your success. Thanks again for choosing Voiso!

Warm regards,

The Voiso Team

Kashish K.

Account Manager

Mid-Market (51-1000 emp.)

8/9/2025

"Easy To Maintain & Very Fantastic"

5/5

What do you like best about Voiso?

Because we are a remote team, the cloud platform works perfectly for us, and we get instant updates from the dashboards. Tom took care of our Bitrix24 integration during onboarding, which helped us save a lot of time. With AI call summaries, our review process becomes more efficient, and the call quality is the same worldwide. With the Flow Builder, we can design our own call flows, and the compliance tools are very effective. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

It would be better if the interface was more attractive to help users enjoy using it daily. But, even new users can find the softphone easy to use. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Voiso easily handles our increasing call volume because it has an omnichannel platform and smart routing. AI speech analytics help agents by pointing out their strong and weak points. Because of the global infrastructure, our remote team can always stay productive. With the predictive dialer, our agents reach out to more leads and talk to them in real time. Being compliant with security measures is necessary for our business to work smoothly. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Kashish,

thank you for your very detailed and positive review! We are glad to hear that our smooth integration with your CRM has been very smooth. Your satisfaction and progress is our priority, whether you are physical or remote, and we're committed to maintaining excellence. Looking forward to exceeding your expectations ahead!

Best, Voiso Team

Abhishek D.

Project manager

Mid-Market (51-1000 emp.)

8/8/2025

"Best Integration that support with our server"

5/5

What do you like best about Voiso?

Because of the Flow Builder’s ease of use and AI dialer, our team is always productive. We were able to integrate Zendesk, making it easier for us to handle tickets. Calls with other countries are of the same high quality, and the real-time dashboards give clear information about performance. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

There should be more customization options available for complicated workflows in the chatbot. With call scoring and other features of AI speech analytics, we are able to improve the way our agents are trained. Data security is assured for us because of the compliance features on the platform. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Voiso has made our contact center easier by bringing all communication channels together and making things less complicated. Thanks to the predictive dialer and local caller ID, we are able to reach and connect with more leads. AI analytics give useful information, which helps improve how companies interact with customers. With the cloud-based system, our remote agents can easily communicate. Our secure setup allows us to follow industry standards, which makes our clients trust us more. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hello there Abhishek,

We're thrilled to hear that our Flow Builder tool has made your companies workflows faster and easier. Also we are very proud to hear that the call quality has been top notch for you, as we really strive to bring this to life. However, we take seriously the feedback you have shared here as your satisfaction is our priority, and we're committed to maintaining excellence. Looking forward to exceeding your expectations ahead!

Best, Voiso Team

Narayan M.

Mid-Market (51-1000 emp.)

10/9/2025

"Voiso’s local caller ID feature boosted our callback rates"

5/5

What do you like best about Voiso?

Our telemarketing campaigns have been transformed by the Local Caller ID feature that is available in more than 120 countries. It has boosted our callback rates five times over because the prospects are much more likely to call back a local number they recognize. This is one of the features that have made Voiso invaluable to our international outreach campaigns. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

It took some time to integrate Voiso with some of our older legacy systems, but the configuration was not a big deal. The support team was fast to respond though, and after it was configured, the platform was running without any issues. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Voiso addresses the issue of low contact rates in telemarketing by using tools such as the Number Validator and AI Predictive Dialer, which allow calling only valid numbers and reaching live prospects. This has improved the productivity of our campaigns and resulted in 35 percent more successful leads to our clients, making our BPO operations more competitive and profitable. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Narayan, thank you for taking the time to share your experience! It’s fantastic to hear that Voiso’s Local Caller ID feature has made such a strong impact on your telemarketing campaign, a 5x boost in callback rates is truly impressive! Helping global teams connect more effectively with local audiences is exactly what we designed this feature for.

We appreciate your note on integrating with legacy systems, we know those setups can be tricky, and it’s great to hear our support team was able to help you get up and running smoothly.

Your success story embodies what we love most, empowering international outreach with smarter, more human communication tools. Thanks again for choosing Voiso!

All the best,

The Voiso Team