--- title: Voiso Reviews meta_title: 'Voiso Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 92 reviews by the users' company size, role or industry to find out how Voiso works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 92 scale: '5' date_modified: '2026-08-04' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Voiso Reviews **Vendor:** Voiso **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.8/5.0 **Total Reviews:** 92 ## About Voiso Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs. ## Voiso Pros & Cons **What users like:** - Users value the **reliable call quality** of Voiso, enhancing their international outreach and boosting campaign effectiveness. (42 reviews) - Users find the **Flow Builder easy to use** , enabling non-technical team members to create custom interactions effortlessly. (38 reviews) - Users commend the **Local Caller ID feature** , enhancing callback rates and making Voiso essential for international campaigns. (34 reviews) - Users value the **AI predictive dialer** , enhancing efficiency and providing critical insights through speech analytics and call transcription. (21 reviews) - Users appreciate the **AI predictive dialer and speech analytics** of Voiso, enhancing efficiency and call quality. (20 reviews) - Users value the **broad integration and API capabilities** of Voiso, enhancing workflow efficiency and streamlining operations. (20 reviews) - Users commend the **exceptional customer support** from onboarding staff, enhancing their experience with seamless integrations and training. (20 reviews) - Time-saving (20 reviews) - Users love the **easy integration** of Voiso, seamlessly connecting with their existing tools for better productivity. (19 reviews) - Easy Setup (18 reviews) **What users dislike:** - Users find the **dashboard customization complex** , requiring time and effort for less technical users to manage. (7 reviews) - Users find the **inadequate reporting** tools cumbersome, especially when needing timely data and customization options. (7 reviews) - Users find the **dashboard complexity** challenging, especially for less technical personnel managing the platform. (6 reviews) - Users find the **lack of intuitiveness** in the mobile app challenging for agents who are often on the move. (6 reviews) - Users noted a **learning curve** for older agents and non-technical staff, requiring time to adapt to the interface. (6 reviews) - Lack of Clarity (5 reviews) - Users find the app **not intuitive** , especially the Flow Builder, making it challenging for non-technical staff. (5 reviews) - Poor Documentation (5 reviews) - Users find the **setup difficult** , especially for non-technical users requiring extensive training for call flows and analytics. (5 reviews) - Time-Consuming (5 reviews) ## Voiso Reviews ### 1. Outstanding Real-Time Dashboards Empower Every Department **Rating:** 4.5/5.0 stars **Reviewed by:** Trace L. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Voiso?** The Real-Time dashboards that include 60+ performance indicators are outstanding. Custom views enable each department to concentrate on its most important indicators, and live monitoring helps us to optimize the operations during the day. **What do you dislike about Voiso?** The dashboard customization is a bit complex to less technical users. Other reports take more time to produce at peak hours. **What problems is Voiso solving and how is that benefiting you?** We could not see real-time contact center performance and, therefore, it was challenging to troubleshoot issues in a timely manner. The dashboards are now able to give real-time information about queue times, agent performance, and call volumes. We are able to adjust instantly and this leads to an improvement of 25 percent in service level attainment. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Trace, thanks so much for sharing your experience! It’s fantastic to hear how the Real-Time Dashboards are giving every department the visibility they need to stay on top of performance. Having more than 60 live indicators at your fingertips, and the ability to customize what matters most — sounds like it’s really driving operational agility on your team. A 25% improvement in service levels is no small achievement, and we’re thrilled that Voiso helped make that possible. Your feedback about dashboard customization and report speed is also spot on, we’re always refining the interface to make it simpler, faster, and even more intuitive for everyone. Hearing stories like yours reminds us why we build, to make data accessible, actionable, and empowering for every user. Thanks again for choosing Voiso and for trusting us to be part of your success. All the best, The Voiso Team ### 2. Seamless Integration That Unifies Our Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Anvi M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2025 **What do you like best about Voiso?** The integration and API capabilities are broad. Integrating with our bespoke applications and other business tools resulted in a single ecosystem that eradicated data silos and enhanced workflow efficiency across departments. **What do you dislike about Voiso?** The API documentation can have more practical examples Certain webhook setups are technical in nature. **What problems is Voiso solving and how is that benefiting you?** Manual work and inconsistency of data were being caused by disconnected systems. The integration capabilities of Voiso allowed us to unify our technology stack and remove redundant data input and have full visibility of the customer journey. The administrative overhead was reduced by 40 percent and the accuracy of data was enhanced. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Anvi, thank you for sharing your experience! One of the most rewarding things to hear is when Voiso helps bring order to complex workflows, and it’s great to know our integration and API capabilities helped you unify your ecosystem and eliminate data silos across teams. Reducing administrative overhead by 40% while gaining full visibility into the customer journey is a strong outcome. We appreciate your feedback on API documentation and webhook setups. That’s very fair input, and we’re continuously expanding practical examples to make integrations easier to implement and maintain, especially for bespoke environments. It’s great to see Voiso acting as the connective layer in your tech stack and helping your teams work with cleaner, more reliable data. Thanks again for your trust and thoughtful feedback. Warm regards, The Voiso Team ### 3. Best AI Speech Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Surbhi G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2025 **What do you like best about Voiso?** I find that the omnichannel workspace and AI speech analytics are especially impressive. Thanks to Olivia from support, we have set up Zendesk integration, which now makes ticket management much easier. The dashboards give a clear view of how operations are running, and calls are of high quality everywhere. With the Flow Builder, we can design call flows easily, and AI call scoring helps us improve our agents’ skills. **What do you dislike about Voiso?** The softphone is easy for our team to use. Sometime it took us some time to get the chatbot ready for our use. **What problems is Voiso solving and how is that benefiting you?** Together on one platform, improving how our contact center works. The predictive dialer helps agents reach out to more leads, which improves their sales efficiency. With AI call scoring, agents are able to improve their performance and make customers happier. Because of the cloud-based system, our remote team can stay connected and keep working efficiently. Our compliance with rules is made possible by the strong security of our infrastructure. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Surbhi! Thanks for your very detailed and positive review! We are really glad to hear that you are enjoying our AI Speech Analytics tool and your Zendesk integration has been smooth and effective. Your satisfaction is our priority, and we're committed to maintaining excellence. Best, Voiso Team ### 4. Unmatched Security and Compliance for Peace of Mind **Rating:** 5.0/5.0 stars **Reviewed by:** Eloisa L. | Network Analyst & Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Voiso?** The security and compliance capabilities provide us with full confidence. End-to-end encryption with six data centers, GDPR compliance, and ISO certifications (27001, 9008, PCI DSS) mean that we can satisfy the most stringent industry requirements without incurring any additional overhead. **What do you dislike about Voiso?** Compliance reporting might provide greater customization Certain audit trail features have to be compiled manually . **What problems is Voiso solving and how is that benefiting you?** With the previous system, financial services compliance was a nightmare. Voiso security features and certifications removed compliance issues and cut audit preparation time by 80 percent. We do not have to worry about security, but we can concentrate on business development. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Eloisa, thank you for such a thoughtful review. In highly regulated environments, peace of mind matters just as much as performance, and we’re glad Voiso’s security and compliance framework is giving your team exactly that. End-to-end encryption, global data centers, and recognized certifications are designed to remove friction, not add it, so teams can operate confidently. Cutting audit preparation time by 80% is a remarkable outcome, and we appreciate your feedback on compliance reporting and audit trail customization. Those insights are valuable as we continue refining how security data is surfaced and managed. We’re proud to support your business with a platform that lets you focus on growth, knowing compliance is covered. Thank you again for placing your trust in Voiso. With appreciation, The Voiso Team ### 5. Impressive Multilingual Text-to-Speech for Personalized Customer Interactions **Rating:** 4.5/5.0 stars **Reviewed by:** Torrance G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Voiso?** The Text-to-Speech option in more than 20 languages is amazing to automate the query processing. The human-like voices make the interactions seem personal, which is essential to establishing trust with insurance customers in different markets. **What do you dislike about Voiso?** There is nothing to complain about, really, the voices are very natural and the feature itself functions perfectly. It can be even better with a couple of more niche accents and more languages overall. **What problems is Voiso solving and how is that benefiting you?** Voiso automates repetitive policy questions using multilingual Text-to-Speech, which can save agents a lot of time and allow us to support clients in different regions effectively. This has resulted in a significant growth in policy sales as we are able to interact with clients in their own language without much difficulty. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Torrance, thank you for sharing your experience! We’re thrilled to hear that Voiso’s Multilingual Text-to-Speech has helped your team deliver more personal, human-sounding customer interactions across different markets. It’s wonderful to know that this feature has supported your outreach and contributed to real growth in policy sales, that’s exactly the kind of result we love to see. Your suggestion about adding more niche accents and languages is spot on. Expanding linguistic diversity is one of our ongoing priorities, and feedback like yours helps us keep innovating in that direction. We’re grateful for your trust and thrilled that Voiso is helping you connect with customers in ways that feel both personal and powerful. All the best, The Voiso Team ### 6. Revolutionized Training with Powerful Call Recording and Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Manjusha G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Voiso?** The quality management and call recording functions are extensive. Automatic recording, searchable transcripts and keyword analysis have transformed our training and compliance programs and supplied us with valuable business intelligence. **What do you dislike about Voiso?** The storage cost may accumulate with a lot of calls. The search capability can be more advanced in complicated searches. **What problems is Voiso solving and how is that benefiting you?** Manual call monitoring was taking up manager time and missing critical insights. Automated recording and analysis captures 100 percent of the interactions, providing a complete quality data and trend identification. The effectiveness of training increased by 60 percent and the compliance issues were significantly reduced. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Manjusha, thank you for sharing your experience! It’s great to hear how Voiso’s call recording and quality management tools have reshaped the way you approach training and compliance. Capturing every interaction and turning it into searchable, actionable insight is a powerful shift, and seeing training effectiveness rise by 60% is a fantastic result. We appreciate your honest feedback on storage costs and advanced search capabilities. Those are important considerations at scale, and they help guide how we continue improving both flexibility and depth in analytics. It’s rewarding to know Voiso is helping your team spend less time monitoring and more time learning, improving, and staying compliant. Thanks again for your trust and thoughtful review. With appreciation, The Voiso Team ### 7. Lightning-Fast Deployment Enabled Our Time-Sensitive Campaign **Rating:** 4.5/5.0 stars **Reviewed by:** Iqra M. | Technical Administrative Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2025 **What do you like best about Voiso?** The rapid deployment time is amazing We went live in under 24 hours including training and configuration. This quick turnaround enabled us to execute a campaign that was time sensitive without delays. **What do you dislike about Voiso?** Customizations Advanced still need some technical knowledge. The onboarding documentation may contain more video tutorials. **What problems is Voiso solving and how is that benefiting you?** Our former vendor had estimated a 6-8 weeks deployment time, which would have caused us to miss a significant opportunity. The speed of setup allowed us to take a seasonal campaign generating 500K in revenue. The speed to market has emerged as a competitive advantage to our business. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Iqra, thank you for sharing this, stories like yours really stand out. Going live in under 24 hours and launching a time-sensitive campaign without delays is exactly where speed becomes a competitive advantage, and we’re thrilled Voiso helped you seize that opportunity. Generating 500K in revenue from a campaign that might otherwise have been missed is an incredible result. We appreciate your feedback on advanced customizations and onboarding resources. You’re right, deeper technical flexibility should always be matched with clear guidance, and expanding video-based tutorials is something we’re actively working toward. It’s exciting to see Voiso enabling faster decisions, faster launches, and real business wins. Thanks again for trusting us when timing mattered most. All the best, The Voiso Team ### 8. It is very useful for companies operating in different countries **Rating:** 5.0/5.0 stars **Reviewed by:** Karine W. | Project Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Voiso?** The service is available in almost every country. Because we are active in many time zones, the local caller ID feature has really helped us answer more calls from different countries. Calling abroad is very easy on the platform, and the voice quality is always the same. **What do you dislike about Voiso?** It would be easier to manage time zones in the reports. I don't have any major issues with their services and support team. **What problems is Voiso solving and how is that benefiting you?** We required a system that would allow us to grow internationally without having to set up different systems in each region. Thanks to Voiso’s worldwide infrastructure and ability to be present in many places, it is now simpler to start working in new markets while maintaining control from the center. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Karine, thank you for this review. We understand that the new norm is remote as we live in a global world more connected than ever; therefore we are very happy to hear that one of our priorities (which was to make a global product) is suiting your workflow. Thank you once again, Voiso team. ### 9. AI Call Scoring Revolutionizes Multilingual Performance Analysis **Rating:** 4.0/5.0 stars **Reviewed by:** Naman P. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Voiso?** The AI Call Scoring within AI Speech Analytics that rates multi-language conversations on a 1-5 scale is amazing. It gives us practical information on agent performance to enable us to optimize our telemarketing strategies and increase performance. **What do you dislike about Voiso?** It would be a nice addition to expand to more niche dialects to score calls, but what is already supported is already great and covers most of our needs. **What problems is Voiso solving and how is that benefiting you?** Voiso uses AI-powered analytics to identify trends within our telemarketing campaigns so that we can adjust scripts and strategies on the fly. This has improved our campaign success rates by 28% making our outreach more effective and delivering higher ROI to our clients. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Naman, thank you for your fantastic review! We’re thrilled to hear that Voiso’s AI Call Scoring and Speech Analytics have become such powerful tools for your multilingual performance analysis. It’s incredible to know that the insights from AI scoring are helping your team fine-tune scripts, optimize strategies, and achieve a 28% boost in campaign success, that’s the kind of measurable impact we love to see! Your feedback about expanding to additional dialects is very valuable. Language precision is something we’re continuously improving to make sure our analytics deliver accurate, actionable results for every market. Thank you again for sharing your experience and for trusting Voiso to drive smarter, data-backed communication across your team. With appreciation, The Voiso Team ### 10. Voiso Offers Great Value and Scalable Pricing for Non-Profits **Rating:** 5.0/5.0 stars **Reviewed by:** Fatima S. | Research Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Voiso?** he pricing model that scales with our needs is ideal for our non-profit. It is difficult to find a platform that has this many features and is affordable to medium-sized companies like ours, and Voiso is a great value. **What do you dislike about Voiso?** Setting up custom yet templated reports may take some time to perfect, but once perfected, the analytics are worth the time as it provides deep insights. It is a small price to pay for the value we receive. **What problems is Voiso solving and how is that benefiting you?** Voiso maximizes our donor outreach with omnichannel capabilities, enabling us to reach them through voice, SMS, and messaging apps. This has enhanced donor participation and raised donations by 25 percent, and still the operational costs are manageable to our non-profit. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Fatima, thank you for your wonderful review! We’re truly honored to know that Voiso is supporting your non-profit’s mission and helping you expand donor engagement through our omnichannel capabilities. Hearing that your outreach has grown donations by 25% while keeping operational costs manageable means a lot to us, that’s exactly the kind of real-world impact we strive to enable. We’re glad our scalable pricing model has been a good fit for your organization, and we appreciate your feedback about custom reports, insights like yours help us continue refining the analytics experience to make it even more intuitive and powerful. It’s inspiring to see Voiso helping organizations like yours drive meaningful change. Thank you for your trust and for all the important work you do! With appreciation, The Voiso Team ### 11. Top-Tier Security and Compliance—Voiso Sets the Standard **Rating:** 4.0/5.0 stars **Reviewed by:** Sanjay S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Voiso?** The certifications such as ISO 27001, ISO 9008, and PCI DSS, as well as end-to-end encryption, make us feel safe. Voiso is serious about security, which is essential to our fintech business, where compliance is not optional. **What do you dislike about Voiso?** There is nothing to dislike, the security features are solid and sound. Even more frequent updates on compliance certifications would be welcome, but they are already more than industry standard. **What problems is Voiso solving and how is that benefiting you?** Voiso encrypts our financial communications with the highest level of encryption and compliance, reducing the likelihood of data breaches. This has increased client confidence and helped us to comply with regulations and thus concentrate on expansion without fear of security breaches. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Sanjay, thank you for your excellent review! We’re thrilled to hear that Voiso’s security and compliance standards give your fintech team the confidence to focus on growth without compromise. Safeguarding sensitive communications through ISO 27001, ISO 9008, and PCI DSS compliance — backed by end-to-end encryption — is a cornerstone of what we do, and we’re glad to know it brings you peace of mind. Your feedback about more frequent compliance updates is much appreciated. We understand how vital transparency is in highly regulated industries, and we’ll continue refining how we communicate updates to keep our partners fully informed. We’re proud to stand beside your business as a trusted technology partner. Thank you again for your confidence in Voiso! With appreciation, The Voiso Team ### 12. Review on Voiso **Rating:** 5.0/5.0 stars **Reviewed by:** Frida D. | Account Manager, Civic & Social Organization, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2025 **What do you like best about Voiso?** Having CRM and AI predictive dialer together has made our work much more efficient. With Laura’s help, we were able to create custom IVR menus that have made call routing better. It is easy to understand how the call center is performing, and the quality is good for everyone, even international clients. The AI analysis gives a lot of useful information, and the click-to-call function helps agents save time. Everyone on the team finds the platform very easy to use. **What do you dislike about Voiso?** It would be helpful if the reporting tools gave users more ready-made templates to use. **What problems is Voiso solving and how is that benefiting you?** Having all voice, chat, and SMS on one platform has made it faster for us to respond to customers. AI call scoring helps to find out what training is needed to boost agent performance. Because of the predictive dialer, our sales team can reach out to more leads and boost their success. Our remote agents are able to work efficiently because they are connected through the cloud-based system. The strong infrastructure we have makes it easier for us to follow regulations. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Frida, thanks for this very detailed review! We're glad to hear that our AI Predicitive Dialer tool has helped you to optimize your workflow. Looking forward to exceeding your expectations ahead! Best, Voiso Team ### 13. Best Solution For Customer Interaction **Rating:** 5.0/5.0 stars **Reviewed by:** Zoila K. | Analyst, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Voiso?** The use of AI speech analytics, mainly call transcription, helps discover useful information about customer interactions. Mark from support made sure that our Pipedrive integration was configured in no time. Because the platform is available worldwide, our international clients can always expect high-quality calls. With the no-code interface, we can easily design IVR menus, and the dashboards show us up-to-date information. **What do you dislike about Voiso?** It is easy for new agents to learn how to use the softphone. When there are a lot of data to process, the dashboard can take a little bit longer to load. **What problems is Voiso solving and how is that benefiting you?** Voiso’s platform has made it easier for us by uniting voice, SMS, and web chat in one place. As a result, customer service has become faster and more satisfying for people. With the help of AI, we can make our services better, and the predictive dialer helps our sales team work more efficiently. Having a secure infrastructure is necessary to meet the regulations that are important for our eCommerce business. Because the platform is reliable, our contact center now works much better. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Zoila! Thanks for this exceptional review! We're very pleased to hear that AI speech analytics has unlocked new opportunities for your company. Your satisfaction is our priority, and we're committed to maintaining excellence. Looking forward to exceeding your expectations ahead! Best, Voiso Team ### 14. User-Friendly Dashboards **Rating:** 5.0/5.0 stars **Reviewed by:** Muskan T. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Voiso?** Having an omnichannel workspace is very helpful because it combines voice, SMS, and web chat without problems. Sophie from onboarding helped us get comfortable with the system by showing us each feature. The feature helps agents connect with live leads, which saves a lot of time. The dashboards update in real time, so we can always check performance, and the voice quality is dependable everywhere. The fact that the platform is compliant is another big benefit. **What do you dislike about Voiso?** Having more connections to the niche CRMs we use would increase the platform’s usefulness. **What problems is Voiso solving and how is that benefiting you?** Instead of using several tools for communication, we now have a single platform that makes our contact center operations easier. Because of the predictive dialer, our sales team now connects with more prospects and is more productive. Our remote team is monitored in real time to maintain their performance. Thanks to AI speech analytics, we are able to find ways to improve and make customers’ experiences better. Because of our secure infrastructure, we are able to comply with all the necessary regulations, which matters greatly for our business. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Muskan, we are very excited to read this very positive review. Omnichannel is built to bring all contact points closer so we are very happy that you find the essence of the product helping you elevate your company. Regarding the CRMs note, be sure that we are trying to have more and more CRM integrations every single day. Best, Voiso Team ### 15. Ease Monitoring with Voiso of every single Call **Rating:** 5.0/5.0 stars **Reviewed by:** Oswaldo L. | Developer, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Voiso?** Our team’s performance is much easier to monitor with the help of real-time dashboards and AI call scoring. Thanks to James from support, our Freshdesk integration was easy and automated the process of creating tickets. The quality of calls is always good, whether they are local or international. With the Flow Builder, we can make our own call flows, and the AI speech analytics offer valuable information about customer interactions. Our agents have found the platform simple to use. **What do you dislike about Voiso?** Our non-technical staff found it hard to use the Flow Builder at the beginning. Nothing have to mention as a con about their services because their best user friendly infrastructure. **What problems is Voiso solving and how is that benefiting you?** Voiso allows us to handle all our customer communication from one place, so we do not need to use several tools at once. Because of this, we can answer customers faster and provide better service all the time. Because of the predictive dialer, our agents are able to focus on live calls, which makes our outbound campaigns more efficient. With AI, we can coach our agents, which results in faster problem-solving and satisfied customers. The remote team is able to work efficiently since the cloud-based system keeps everyone connected. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi there Oswaldo. thank you for this very positive review. We are glad to hear that you are enjoying and find impactful our Real-Time Dashboard, AI Call Scoring, flow Builder and AI Speech Analytics tools. Also we are glad to hear that you had a very smooth CRM integration as this is a key priority for us. Be sure that your comments will be passed to help us understand how we can make things better moving forward. Best, Voiso Team ### 16. Ease to Use Infrastructure & Best Support **Rating:** 5.0/5.0 stars **Reviewed by:** Antonette W. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Voiso?** Creating call flows in the Flow Builder is simple, even if you are not a technical user. Lisa in support was able to answer our questions promptly, making the transition easy for us. The transcription and sentiment analysis tools in AI speech analytics give useful information. It is very important that the platform follows GDPR and other regulations for our business. The remote agents are supported well by the reliable quality of the global calls. **What do you dislike about Voiso?** The app could be made simpler for agents who are working away from the office. **What problems is Voiso solving and how is that benefiting you?** Voiso has solved our problem of using several communication tools by combining voice, chat, and SMS on one platform. Because of this, our operations are more efficient and customers wait less. With routing and a chatbot, questions are managed efficiently, which increases customer satisfaction. The strong infrastructure we have ensures that their sensitive data is safe. Using AI analytics, we can enhance the way agents are trained and raise the overall performance. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Antonette, We are happy to hear that you find our Flow Builder easy to use and efficient. As we pride our selves on being customer centric comments like these are very important to us. Regarding you comment about GDPR we want to emphasize that this is something we do not take lightly, following all global regulations is not something we just do, its something we truly believe in. Best Voiso Team ### 17. AI Answering Machine Detection Boosts Efficiency and Live Lead Connections **Rating:** 4.0/5.0 stars **Reviewed by:** Arjun R. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Voiso?** The AI Answering Machine Detection will be a game changer, by skipping approximately 80 percent of the voicemails and connecting only with live leads. This has increased the efficiency of our loan processing outreach to a great extent. **What do you dislike about Voiso?** There is nothing to hate- AMD has changed our work process and the stability of the platform is remarkable. The only thing I would like to see more detailed analytics on skipped calls. **What problems is Voiso solving and how is that benefiting you?** Voiso has simplified our loan approval process by speeding up the qualification of leads by focusing on live connections. By eliminating unnecessary calls, we have improved our loan closures by 40 percent, and our operations are more efficient, and client satisfaction has increased. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Arjun, thank you for your fantastic review! We’re thrilled to hear that AI Answering Machine Detection has made such a big impact on your outreach, skipping 80% of voicemails and connecting directly with live leads is exactly the kind of efficiency we aim to deliver. It’s great to see this technology transforming your loan processing workflows and driving measurable results. We appreciate your suggestion about adding more detailed analytics on skipped calls, that’s great feedback, and we’re always exploring ways to give teams deeper visibility into their performance metrics. Thanks again for sharing your success story and for trusting Voiso to power your outreach. We’re excited to keep pushing the limits of what AI can do for your team! Best, The Voiso Team ### 18. Good software **Rating:** 5.0/5.0 stars **Reviewed by:** Hidayat R. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Voiso?** Using Zoho CRM together with the AI predictive dialer has greatly improved the way we operate. Michael from the onboarding team took his time and explained everything clearly as we made our workflows. Because the platform covers everywhere, our remote agents always enjoy clear calls. You can see how your calls are doing in real time, and AI summaries make reviewing them faster. Using the softphone is simple, so agents can work with it without difficulty. **What do you dislike about Voiso?** There should be more ways to customize the reporting interface to highlight the metrics we require. **What problems is Voiso solving and how is that benefiting you?** All the voice, messaging, and chat features are now combined in one place because of Voiso. Now, it is easier to use fewer tools and our response times have improved. AI-generated insights allow us to find out where agents can improve, which helps us offer better service. Because our system is in the cloud, our remote team can keep in touch and remain productive. The predictive dialer helps us achieve better results in reaching out to more people. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hello there Hidayat, thank you so much for your very positive review. We are glad to hear that you have had a very smooth integration with the CRM you are currently using. Regarding your comment about customisation of the Real-Time Dashboard, thank you for the feedback and we will make sure to pass it on to the product team, as we are always keen on getting feedback so we can be even more customer-centric. Voiso team. ### 19. Reliable Global Coverage and Quality Calls, but API Docs Could Use More Practical Examples **Rating:** 5.0/5.0 stars **Reviewed by:** Harold S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Voiso?** The international coverage with a global network of data centers provides a reliable service and high quality of calls, which is important to our logistics operations in many regions. It is a reliable platform. **What do you dislike about Voiso?** The API documentation is extensive, although adding more practical examples of templated integrations would make it even simpler to our developers to create custom solutions. However, the support team is very good at plugging the gaps. **What problems is Voiso solving and how is that benefiting you?** Voiso keeps a consistent flow of logistics tracking by providing quality calls and service worldwide. This has minimized interruptions in our supply chain and enhanced the efficiency of our deliveries, keeping our clients satisfied and operations running smoothly. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Harold, thank you for taking the time to share your experience! We’re glad to hear that Voiso’s global network and reliable call quality are supporting your logistics operations across regions. Ensuring consistency and clarity in international communication is one of our top priorities, and it’s great to know that reliability stands out for your team. We appreciate your note on the API documentation, that’s valuable insight. Practical, developer-friendly examples are always helpful, and our product and documentation teams are continuously working to expand resources to make integrations even smoother. Thank you for recognizing our support team as well, they’ll be thrilled to hear your feedback. We’re grateful to have you as part of the Voiso community and look forward to continuing to power your global operations. Warm regards, The Voiso Team ### 20. Smooth Implementation and Excellent Support from Voiso **Rating:** 4.0/5.0 stars **Reviewed by:** Verlie H. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Voiso?** All are working good and having satisfactory implementation process that gives quick installation and also their support team gives a support to manage all necessary part with full guidance. **What do you dislike about Voiso?** Nothing, bad I have yet that distract our focus and have to mention in this section for Voiso review. **What problems is Voiso solving and how is that benefiting you?** In conclusion the features of their Outbound call tracking and auto dialer gives wonderful satisfaction to monitor every single call with speech analytics options. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Verlie, thank you for sharing your feedback! We’re really pleased to hear that your implementation experience was smooth and that our support team was able to guide you through each step along the way. Making setup quick and stress-free is something we care deeply about, so it’s great to know that stood out for you. It’s also wonderful to hear that features like outbound call tracking, auto dialer, and speech analytics are helping you monitor calls effectively and gain clearer insights. Knowing the platform is delivering value from both a technical and support perspective means a lot to us. Thanks again for your trust and kind words, we’re glad to have you on board and look forward to supporting you moving forward. All the best, The Voiso Team ### 21. AI-Powered Contact Center Solution is a great choice. **Rating:** 5.0/5.0 stars **Reviewed by:** Nisha P. | Network Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Voiso?** Our outbound campaigns have improved a lot thanks to the AI predictive dialer. We notice that our agents are getting more calls and they spend less time waiting in between them. With the omnichannel platform, we can easily handle voice, SMS, and messaging apps from just one place. Sarah from their team was very helpful and made certain that we started using the system smoothly. **What do you dislike about Voiso?** At the beginning, a few agents found it tough to get used to the technology, but the training materials helped them catch up. **What problems is Voiso solving and how is that benefiting you?** Our growing number of contacts on various channels required us to find a single platform to manage them. Because of Voiso’s omnichannel solution, we no longer have to use different tools, and the AI speech analytics enable us to spot areas where we can improve our customer service. After we started using the system, customer satisfaction scores have gone up. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Nisha! First of all thank you so much for this very positive review! We are very glad to hear that your work with our AI predictive dialer has been more smooth and functional. Looking forward to exceeding your expectations ahead! Best, Voiso Team ### 22. Comprehensive Solution for Business Management **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil U. | Data Analyst, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2025 **What do you like best about Voiso?** It has all the tools we require for running our contact center successfully. The connections between our CRM and the system are smooth, the calls are of good quality, and the real-time monitoring lets us see everything happening in our operations. Having both inbound customer service and outbound sales on the same platform has made everything simpler for us. **What do you dislike about Voiso?** It would be helpful if the dashboard could be customized more for particular purposes. **What problems is Voiso solving and how is that benefiting you?** Because we had different vendors for each part of our contact center, we faced problems with integrating them and our costs went up. With Voiso, everything is in one place, so we no longer have to manage several systems and can enjoy more features. We have seen a big improvement in how efficiently we operate after making the switch. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Nikhil! Thank you so much for taking the time to write this review. We're glad to hear that the overall integration of Voiso to your CRM was smooth and impactful. Your satisfaction is our priority, and we're committed to maintaining excellence. Looking forward to exceeding your expectations ahead! Best, Voiso Team ### 23. It is simple to implement and delivers excellent returns **Rating:** 5.0/5.0 stars **Reviewed by:** Khalil M. | Software Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Voiso?** We were able to start using the platform just after registering. I didn’t need to write any code because the drag-and-drop Flow Builder made setting up our IVR and call routing easy. Thanks to answering machine detection, our team only speaks to live prospects, so their productivity has gone up a lot. **What do you dislike about Voiso?** There is nothing important to mention. My overall experience with Voiso is reliable and hassle free that always gives satisfactory services. **What problems is Voiso solving and how is that benefiting you?** Agents used to waste a lot of time on calls that did not result in anything. Because of Voiso’s AI, agents can concentrate on important talks, and the detailed reporting helps us make our campaigns better with real information. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hello there Khalil, We are very happy to read this review from a software developer. Our team has been working really hard to make this as smooth as possible and the integrations to run smoothly. Thank you once again and we are looking forward to making our software even better. ### 24. The Right Approach to Omnichannel **Rating:** 4.0/5.0 stars **Reviewed by:** Alfreda A. | Project Coordinator, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Voiso?** Having everything for voice, chat, SMS, and messaging in one place is just what we required. Customers are able to start talking to the company on one channel and then switch to another without any problems. The chatbot takes care of simple questions, so our agents can focus on more difficult issues. **What do you dislike about Voiso?** Certain advanced changes can only be done after contacting support. **What problems is Voiso solving and how is that benefiting you?** People want to contact us through various channels, but handling different systems was getting hard. Voiso makes it possible to see all a customer’s past interactions with us, no matter how they reach out. Because of this, we have reduced our response times, and our customers are more satisfied. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hello Alfreda, thank you for this review. We have put a lot of effort into perfecting and designing our Omnichannel feature, therefore reviews like this mean a lot to us. Looking forward on exceeding your expectations moving forward. Voiso Team. ### 25. We made our remote work more efficient. **Rating:** 4.0/5.0 stars **Reviewed by:** Michaela S. | Team Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Voiso?** Thanks to the cloud-based platform, our remote team has no problems. Agents are able to work remotely and still enjoy high-quality calls and connections. Real-time dashboards allow managers to see all performance data, and using the Flow Builder, they can easily set up call routing without any technical help. **What do you dislike about Voiso?** It would be great if there were more direct connections between some of the CRM platforms we use and our other tools. **What problems is Voiso solving and how is that benefiting you?** It was hard to handle a remote workforce using our old system. Thanks to Voiso’s system, call quality is always good for our agents, and the central monitoring tools keep our team’s performance high. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hello there, Michaela. Remote-first is the new reality, we know it was not just a trend therefore, we are super happy to hear you say this. Regarding the CRMs we are partnering everyday with more and more CRMs; so be on the look out :) Best, Voiso Team ### 26. Perfect application for voice process **Rating:** 4.0/5.0 stars **Reviewed by:** Stephon C. | Manager, Civic & Social Organization, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2025 **What do you like best about Voiso?** They have auto dialer, and speech analytics that gives very user friendly and interesting features to manage our all clients call very easily and hassle free. **What do you dislike about Voiso?** Some time we have an worry about their costing but their reliable service make my decision worthy to do the work on their platform. **What problems is Voiso solving and how is that benefiting you?** Overall they have all the features that we necessary for our business that make the works more easy for us. They gives the quality services with number of features and integration. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Stephon, thanks for your very positive review! We're thrilled to hear that you found our features and overall UX friendly and easy to use. As we pride ourselves on being customer centric, we take a close look at your feedback. Looking forward to exceeding your expectations ahead! Best, Voiso Team ### 27. Powerful Solution With Affordable Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Naman P. | Account Manager, Events Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Voiso?** Voiso gives very user friendly dashboard to manage the system and call center infrastructure for out nond calling and SMS marketing to manage all business growth without any hassle at one place. **What do you dislike about Voiso?** All are good, only they have to provide some user guides that helps begginer to manage all integration without any specific traning. Its save time and efforts both for us. **What problems is Voiso solving and how is that benefiting you?** many integration of Voiso gives ultimate business solution at one place that brings all telecomunication system their withiut any hassle and also their support team manage the works and queries very well without any delay. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hey Naman! Thanks for your review! As you know we truly believe that data is everything therefore we are very glad to hear that our dashboards feature is what you were looking for. Best, Voiso Team ### 28. User-Friendly Platform for All types of Business Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Muskan S. | Data Analyst, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Voiso?** It has increased our team's efficiency through its user-friendly features like the no-code builder and predictive dialler. The integration and dashboards provide insights to optimize our approach. Compliance features also assure we follow proper data regulations. **What do you dislike about Voiso?** Enhancing the chatbot to handle more complex queries could broaden its usefulness. **What problems is Voiso solving and how is that benefiting you?** By centralizing communications, it streamlines our contact center's operations and outreach effectiveness. Data-driven analytics guide our decisions to boost outcomes. The secure cloud infrastructure empowers our distributed team to collaborate productively while protecting information. Its well-rounded capabilities elevate our performance. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Muskan! Thanks for your very kind and informative review! We're very glad to hear your team's efficiency has increased and we were part of that. Your satisfaction is our priority, and we're committed to maintaining excellence. Looking forward to exceeding your expectations ahead! Best, Voiso Team ### 29. Best & Intelligent predictive dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Arvind S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Voiso?** The ai predictive dialer organizes calls by using agent availability and the chances of a successful call. **What do you dislike about Voiso?** Sometimes the dialer does not try all the numbers I have set, so I have to try them myself. **What problems is Voiso solving and how is that benefiting you?** Before voiso, our agents wasted a lot of time waiting to dial. Now, they are connected to live prospects fast, which improves our team’s mood and progress. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Arvind! Thanks for your very positive review!We're thrilled to hear that you and your team are enjoying the ability of our AI Predictive Dialer. Your satisfaction is our priority, and we're committed to maintaining excellence. Looking forward to exceeding your expectations ahead! Best, Voiso Team ### 30. Extraordinary Features with Multiple Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Arun M. | Project Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Voiso?** Amazing features that gives very creative and extraordinary features that fulfil our all requirement with satisfying experience and also their implementation is very easy to implement. They have number of services and multiple integration to perform business needs. **What do you dislike about Voiso?** Support is good and all services are very easy to implement. Managing services with Voiso for cloud dailer is effective and hassle free. **What problems is Voiso solving and how is that benefiting you?** Services of Voiso are reliable and satisfactory that complete our all out-bond call tracking and auto dialer very effectively. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hello there Arun! Thanks for this review! It's always good to hear that our clients our happy with our products. But as you know we always strive for more so we look forward to exceeding your expectations ahead! Best, Voiso Team ### 31. Affordable & Reliable for Call Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Mahesh S. | CFO, Medical Practice, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Voiso?** They have the best environment to work on and also they have a verities of features that gives full control on tele communication with collaborative environment. **What do you dislike about Voiso?** Voiso have the integration that support all types of server and implementation was very quick and easy to install. **What problems is Voiso solving and how is that benefiting you?** They have collaborative nature work environment that gives a very fantastic and superb experience to work with their call center infra and use outbound call tracking system. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hello there Mahesh! Taking the time to write this review makes us really happy.But more importantly we are glad to see you enjoying Voiso and specifically the UX of our software. Looking forward to exceeding your expectations ahead! Best, Voiso Team ### 32. Good for Auto Dialer **Rating:** 4.5/5.0 stars **Reviewed by:** anastacio d. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Voiso?** They have automated system that gives us very satisfactory experience to manage all our works without any issue. their infrastructure gives easy implementation and integration. **What do you dislike about Voiso?** All are good and we frequent use their services without any hassle. **What problems is Voiso solving and how is that benefiting you?** They help us to create our own infrastructure, and their reliable platform really support on our every single request that we need regarding our infrastructure. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hello there Anastacio, thank you so much for this positive review. We are very glad to hear that our AI Predictive Dialer has brought a positive change to you and your company. Also we are always excited to hear that our customer service has been a good experience for you as we pride ourselves on being customer-centric. Kind regards, Voiso team ### 33. Analytics used to take action **Rating:** 4.0/5.0 stars **Reviewed by:** Narayan M. | Data Analyst, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Voiso?** The dashboards are always up to date and can be changed to suit our needs, so we can focus on the key numbers. **What do you dislike about Voiso?** There are times when the mobile softphone fails because of a weak wifi signal. **What problems is Voiso solving and how is that benefiting you?** It was difficult for us to see call volume and agent performance in real time. Thanks to voiso, we can now quickly move resources and maintain the same service levels. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Narayan! We are very happy to see that you are enjoying our Real-Time Dashboards feature and it helps you to place the attention where needed. Also for the mobile soft phone, this has come to our attention and be sure that we are working on solving this problem - as we pride ourselves on being solutions oriented and customer-centric. Best, Voiso Team ### 34. powerful customization with user friendly infra **Rating:** 5.0/5.0 stars **Reviewed by:** Ajay V. | Manager, Events Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Voiso?** They have powerful customization with a very user-friendly infrastructure. Their number of integrations gives the best implementation process for the Auto dialer. **What do you dislike about Voiso?** Need support for integrating our other application with their system, and their support team has helped a lot. **What problems is Voiso solving and how is that benefiting you?** Currently we are using only some of the integration, but we are planning to launch their services with our all server and infrastructure soon. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Ajay! Thanks for this review! Your satisfaction is our priority, and we're committed to maintaining excellence. Looking forward to exceeding your expectations ahead! Best, Voiso Team ### 35. Able to grow and stay dependable **Rating:** 5.0/5.0 stars **Reviewed by:** Adaline F. | Account manager, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Voiso?** Our calls are always clear, even when the company’s cloud system is working at full capacity. They have easy to use infrastructure with great support team. **What do you dislike about Voiso?** The dashboard may look busy until you adjust it to your needs. Otherwise all are working fine to working on their platform. **What problems is Voiso solving and how is that benefiting you?** Our old hardware was not enough, but voiso allowed us to add teams in different regions without thinking about capacity or maintenance. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hello there Adaline! Your satisfaction and your growth is our priority, and we're committed to maintaining excellence. Therefore reading that you have managed to grow with our tool, that means a lot to us. Looking forward to exceeding your expectations ahead! Best, Voiso Team ### 36. Bringing together all channels into one **Rating:** 5.0/5.0 stars **Reviewed by:** Heaven K. | Research Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Voiso?** Since all my voice, messaging, and sms messages are in one place, I can interact smoothly and see the whole conversation as it happens. **What do you dislike about Voiso?** I wish there were more ways to change how the chat widget looks. **What problems is Voiso solving and how is that benefiting you?** Switching between tools and losing what was said before made it hard for our agents to resolve issues. voiso’s omnichannel view solved this problem and now our agents can handle each case with full information. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hello here Heaven! Thanks for your very positive review! We're thrilled to hear you are really enjoying our Omnichannel tool. Your satisfaction is our priority, and we're committed to maintaining excellence. Looking forward to exceeding your expectations ahead! Best, Voiso Team ### 37. Top Notch Experience with Voiso Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Megha S. | Project Manager, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Voiso?** Managing outbound dialing and call tracking with Voiso is very effective and easy to use that gives hassle free infrastructure to manage all user and stakeholders. **What do you dislike about Voiso?** No, I don't have any issue with their services yet. **What problems is Voiso solving and how is that benefiting you?** Their infrastructure gives services that fullfil our requirements and also their support gives quick implementation and all call center infrastructure to manage our need and requirements. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hi Megha! Thanks for your review! We are always happy and eager to hear your feedback so we can get better and optimise who we are and what we do. We are glad to hear that our feature of outbound calling helped you a lot. Best, Voiso Team ### 38. User Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Quinton W. | UI Developer, Market Research, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Voiso?** They have user friendly interface and also they are providing the services in very reliable and affordable cost in the current market. **What do you dislike about Voiso?** No, all are good with Voiso platform, never had a issue yet. **What problems is Voiso solving and how is that benefiting you?** Looking for a solution where we get all call center infrastructure and voip services and VOISO help a lot to fullfill our company requirements. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hello there Quinton! Thanks for this very positive review! As you know we pride ourselves on being customer centric and specifically UX friendly, so we are very excited to hear this from you. Looking forward to exceeding your expectations ever more moving forward! Best, Voiso Team ### 39. Supportive & Reliable Infrastructure **Rating:** 5.0/5.0 stars **Reviewed by:** Camylle B. | HR, E-Learning, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Voiso?** They have the services that comes with automated infra where we can manage services with collaborative environment. **What do you dislike about Voiso?** No, Don't have any issue still and always we get the services with affordable and reliability. **What problems is Voiso solving and how is that benefiting you?** In, Conclusion the Voiso is the best platform for outbound calling and Auto Dialer to automate our company voice support. **Official Response from VOISO Advanced Hosted Call Center Solution:** > Hello Camylle! Thanks for your exceptional and very rewarding review! Your satisfaction is our priority, and we're committed to maintaining excellence. Looking forward to exceeding your expectations ahead! Best, Voiso Team ### 40. Good call quality and great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Rakesh T. | Business Development Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Voiso?** For our company specifically, having 8 SDRs, we really depend on having good call quality especially when talking with our prospects, and this is exactly what VOISO provides for us. Apart from that, they are always at our disposal when it comes to providing us with support, when one of our SDRs are facing any challenge. **What do you dislike about Voiso?** We use HubSpot as our CRM and not being able to access the call recording from HubSpot directly is something that we would like to have. Although this is something we dislike, after speaking to VOISO team, they have already stated how they are working towards making this active by the end of this month. **What problems is Voiso solving and how is that benefiting you?** Tracking outbound calls is essential for us and through speech analytics we are even able to understand the quality of these calls to help develop the skills of the SDR during their cold call outreach campaigns. ### 41. Many feature with reasonable cost **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmad D. | Co Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Voiso?** AI Dialer Zoho Integration Customer Support **What do you dislike about Voiso?** Reporting part is a little bit hard Mobile app used only for outgoing calls **What problems is Voiso solving and how is that benefiting you?** Easy to change the outgoing call number, answer machine detection with using Auto Dialer All Call are monitored, increase sales by 20% after using Voiso ### 42. Exceptional call quality and service **Rating:** 4.5/5.0 stars **Reviewed by:** Kosha P. | Business Development Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Voiso?** Intuitive and straightforward to set up, transitioning seamlessly from our previous calling system. Also, great customer support coupled with a user-friendly platform. **What do you dislike about Voiso?** When comparing to other calling systems, he encountered minimal challenges with system administration. **What problems is Voiso solving and how is that benefiting you?** Seamless integration with our CRM and excellent call quality. ## Voiso Discussions - [What are Voiso integration options ?](https://www.g2.com/discussions/26638-what-are-voiso-integration-options) - 1 comment, 2 upvotes - [View Voiso pricing details and edition comparison](https://www.g2.com/products/voiso/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+01%3A36%3A53+-0500&secure%5Bsession_id%5D=61b60e1a-c496-46e1-8fd3-51e3059fcfd6&secure%5Btoken%5D=98c1496921c37b645f76e870a4b2b92f8287083c97a1bca54c522181411421a1&format=llm_user) ## Voiso Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot CRM Integration for Jira](https://www.g2.com/products/hubspot-crm-integration-for-jira/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Pipedrive CRM for Sales for G Suite](https://www.g2.com/products/pipedrive-crm-for-sales-for-g-suite/reviews) - [Salesforce Customer Success](https://www.g2.com/products/salesforce-customer-success/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Voiso Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Dialing Options** - Progressive Dialing - Predictive Dialing **Channels** - Voice - Social - Web Chat - Mobile SMS **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Platform Basics - VoIP Providers** - Call Management - Network monitoring - Integrations - Virtual PBX - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Basic Communication** - Phone Calls - Instant Messaging - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Browser Extension **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Note Taking - AI/Machine Learning **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Voiso Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,602 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)