# Shopmonkey Reviews **Vendor:** Shopmonkey **Category:** [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 410 ## About Shopmonkey Shopmonkey is a cloud-based management solution specifically designed for automotive repair shops and service centers. This software aims to streamline operations, enhance customer interactions, and ultimately drive business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. Targeting automotive repair shop owners and managers, Shopmonkey addresses common challenges faced in the industry, such as managing appointments, tracking inventory, and maintaining customer relationships. The platform is particularly beneficial for small to medium-sized shops looking to modernize their operations without the complexity of traditional software solutions. With its user-friendly interface, Shopmonkey allows users to quickly adapt and utilize the system, minimizing the learning curve often associated with new software. Key features of Shopmonkey include appointment scheduling, invoicing, and inventory management, all designed to simplify day-to-day operations. The appointment scheduling feature allows shop owners to manage their calendars seamlessly, ensuring that they can accommodate customer requests without overbooking. The invoicing tool streamlines billing processes, enabling shops to generate and send invoices quickly, which enhances cash flow and reduces administrative burdens. Additionally, the inventory management system helps track parts and supplies, ensuring that shops maintain optimal stock levels and can quickly respond to customer needs. One of the standout benefits of Shopmonkey is its ability to foster better communication between shops and their customers. The platform includes features for sending automated reminders and updates, which helps keep customers informed about their vehicle's status. This proactive communication not only improves customer satisfaction but also builds trust, encouraging repeat business. Furthermore, Shopmonkey's reporting and analytics tools provide valuable insights into shop performance, helping owners make informed decisions to drive growth. Shopmonkey is a comprehensive solution tailored for the unique demands of automotive repair shops. By combining essential management tools with a focus on user experience, it empowers shop owners to work smarter, enhance service quality, and ultimately achieve greater success in a competitive market. ## Shopmonkey Pros & Cons **What users like:** - Users find Shopmonkey's **ease of use** and intuitive controls greatly enhance their shop management experience. (17 reviews) - Users commend the **seamless communication** with customers, enhancing appointment scheduling and interaction through Shopmonkey. (12 reviews) - Users praise Shopmonkey's **excellent customer support** and find it easy to communicate with customers seamlessly. (9 reviews) - Users praise the **customer communication features** of Shopmonkey, streamlining interactions and enhancing overall service efficiency. (7 reviews) - Users highlight the **efficiency improvement** of Shopmonkey, making shop management simpler and faster than ever. (6 reviews) - Users find **Shopmonkey's setup process easy** , allowing for quick business initiation and streamlined training for employees. (6 reviews) - Users value the **seamless integrations** of Shopmonkey, enhancing efficiency in tracking jobs, billing, and customer communication. (5 reviews) - Invoicing (5 reviews) - Users find Shopmonkey's **navigation ease** remarkable, enjoying intuitive controls and efficient appointment management for their businesses. (5 reviews) - Organization System (5 reviews) **What users dislike:** - Users note the **limited functionality** of Shopmonkey, particularly with tax adjustments and duplication of orders. (8 reviews) - Users report **missing features** in Shopmonkey, leading to frustrations with estimations, tax management, and system glitches. (8 reviews) - Users find the **parts management system glitchy** and cumbersome, complicating invoice processing and technician updates. (7 reviews) - Users experience **slow performance** with Shopmonkey, leading to wasted time and frustrating glitches during critical tasks. (7 reviews) - Users experience **inaccurate information** regarding pricing and estimations, which complicates financial tracking and customer interactions. (5 reviews) - Inventory Management (5 reviews) - Users experience frequent **invoicing issues** with Shopmonkey, hindering productivity and making tasks unnecessarily complex. (5 reviews) - Technical Issues (5 reviews) - Poor Service Management (4 reviews) - System Instability (4 reviews) ## Shopmonkey Reviews ### 1. Streamlined Shop Management with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jamal H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Shopmonkey?** I use Shopmonkey for everything to do with my shop, from intaking appointments to collecting reviews and everything in between. I no longer need to call multiple vendors, and I love the clear layout of my schedule. I really like the work request form and the fact that I can attach it to my website so customers can fill it out themselves. The initial setup was very easy, and Sebastian made it a breeze—he still helps me out to this day. **What do you dislike about Shopmonkey?** I don't like dealing with duplicate customers and I wish the internal user notes could show up on all of the customer work orders. **What problems is Shopmonkey solving and how is that benefiting you?** I no longer need to call multiple vendors and I have a clear layout of my schedule. **Official Response from Angelique Tober:** > Thanks so much for sharing your experience! We’re thrilled to hear that Shopmonkey has helped you consolidate your vendors and that Sebastian made your setup so easy—we’ll be sure to pass the kind words along to him. We also really appreciate your feedback regarding duplicate customers and the visibility of internal notes. Insights like yours are exactly how we decide what to improve next, and we’ve shared these notes with our product team. ### 2. Streamlined Management with Room for Payroll Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel p. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Shopmonkey?** I really like the online digital experience that Shopmonkey provides to our customers. It's smooth and allows for setting appointments easily. Customers can see in real-time what status their vehicle is in, which is a big game changer for us. We can send them text message updates about their vehicle's status, which our customers love. The digital vehicle inspections and the ability to communicate through text message make the whole process much easier and more efficient. This keeps our customers up to date, which has been a great experience. **What do you dislike about Shopmonkey?** I'm having a bit of trouble on the payroll side. We have technicians that are paid based on hourly and flag hour, so being able to customize the aspects of how we do payroll would help make the numbers a little more accurate. The same goes for our front personnel, who are paid on a commission and hourly. The system doesn't log it correctly. But that's minor compared to the big stuff the system does for us. Also, setting up was a bit difficult at first. We integrated with QuickBooks, and while that part was simple, we had to set up a lot of things on our own, like inspections and rules. It took us about thirty to sixty days to narrow it down and get it working the way we wanted. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey organizes our management systems, tracks orders and ETAs, and protects us with internal notes and photos. It enables digital vehicle inspections and online payments, making processes easier, especially for college town customers with out-of-state parents. **Official Response from Angelique Tober:** > Daniel, thanks for your feedback. We are pleased to hear that Shopmonkey has been helpful in organizing your management systems and improving customer communication. We also  understand the importance of accurate payroll processing and that hybrid pay is a complex area.  We have shared your feedback with our Success team and as always, if you need assistance, please reach out to support@shopmonkey,io or call (408) 351-9991. ### 3. Easy Customer communication and variety of features and uses in one program. **Rating:** 5.0/5.0 stars **Reviewed by:** Rayelin A. | Media and Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Shopmonkey?** My favourite feature is probably the ability to text customers and how easy it is to send and explain invoices/quotes to customers. **What do you dislike about Shopmonkey?** there's really not much to complain about, I guess my only suggestion would be to have internal team messaging be on par with messaging customers. **What problems is Shopmonkey solving and how is that benefiting you?** it puts our invoicing, scheduling, quoting, inventory, customer communication, internal time clocks, all into one place. **Official Response from Angelique Tober:** > Thank you for taking the time to share your experience! We're glad the customer texting and invoice/quote features have been valuable for your shop, and it's great to hear Shopmonkey is serving as a true all-in-one solution for your team. We appreciate the suggestion around internal team messaging — that's helpful feedback and we'll be sure to pass it along. Feedback from our customers really does impact how we develop new features., like dark mode. BTW, have you had a chance to check it out yet? ### 4. Loved 1.0. 2.0 is a disaster!! **Rating:** 0.0/5.0 stars **Reviewed by:** Abdul M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Shopmonkey?** 1.0. We started using them in 2019. After the disaster of what they called the 2.0 update, we moved all of our locations to a competitor. **What do you dislike about Shopmonkey?** Everything feels so clunky. It seems like they tried to squeeze too much into it now, and it just doesn’t flow the way it used to. If it ain’t broke, don’t fix it! **What problems is Shopmonkey solving and how is that benefiting you?** None. We’re currently in a transition period. **Official Response from Paul Salleles:** > Thank you for being a Shopmonkey customer since 2019 — that kind of long-term relationship means a lot to us. We're sorry the 2.0 update didn't meet your expectations. Our goal was to add capability without losing the simplicity you relied on in 1.0, and we understand we didn't hit that mark for your shops. We reached out but haven't connected yet. If you're ever open to a direct conversation — no pitch, just a real look at what's changed — we'd welcome it. You can reach us at success@shopmonkey.io. ### 5. Streamlined Workflow Management and Customer Texting **Rating:** 4.5/5.0 stars **Reviewed by:** Brian H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Shopmonkey?** Workflow management and text to customers **What do you dislike about Shopmonkey?** No barcode printing, no multiple price fields , no sale price and then revert back to normal price on specific date. **What problems is Shopmonkey solving and how is that benefiting you?** The chat to customers is how clients want to do business now. **Official Response from Angelique Tober:** > Thanks for your review, Brian. Glad that two-way communications in Shopmonkey are helping with the way you and your customers prefer to do business! ### 6. Horrible customer service... Shopmonkey 2.0 is a joke... RUN from them and find something else !! **Rating:** 0.0/5.0 stars **Reviewed by:** Bruce G. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Shopmonkey?** Shopmonkey 1.0 was great.... the best word I can muster to describe Shopmonkey 2.0 is "regression" added key strokes and worse functionality....CUSTOMER SERVICE is a JOKE **What do you dislike about Shopmonkey?** Shopmonkey 2.0 added a few nice features... but mostly increased the hardship of using the software...within first 2 hours of using the new software I had a conversation with Judy ( which has since vanished from the face of the earth apparently) and I mentioned no less than 10 glitches/bugs/functionality problems.... roughly 2 months ago...since then.... NOT A SINGLE THING HAS BEEN RECTIFIED. Let's read what Google has to say about it after compiling data from the net... The "Shopmonkey 2.0 switch over" refers to Shopmonkey's transition from its original platform to a completely revamped 2.0 version, which involved significant data migration and a complete redesign of the user experience for auto repair shops. Shopmonkey facilitated this by using a platform called Arcade to guide users, provide training, and offer a way to test new features without affecting their live data. While Shopmonkey aimed to provide a better platform, some users found the 2.0 version complex and migrated to alternative software like Fieldd or Shift Industry. What is the Shopmonkey 2.0 Switch Over? Re-platforming Effort: Shopmonkey undertook a major project to re-platform its entire cloud-based management system, creating a new version known as 2.0. Data Migration: The switch involved migrating all existing user data from the older platform to the new 2.0 system. User Experience Overhaul: A new, redesigned system and user interface was introduced to improve functionality and management for auto repair shops. How Shopmonkey Handled the Transition Arcade Software: Shopmonkey partnered with Arcade Software to manage the transition. Guided Onboarding: The platform helped onboard users to the new system and introduced them to the full range of new features. Safe Environment for Testing: Users could experience and test the new features in a safe environment provided by Arcade, allowing them to understand the benefits without impacting their live shop operations. User Experiences and Alternatives Challenges for Some Users: While the aim was to improve the platform, some users reported significant issues and difficulties with the 2.0 version, finding it complex and a steep learning curve, according to this Reddit thread. Migrating to Other Software: Frustrated users, faced with learning a new system, decided to migrate to alternative shop management software such as Fieldd or Shift Industry. Looks like my path starts with investigating Fieldd or Shift Industry now.... I recommend you do the same !! **What problems is Shopmonkey solving and how is that benefiting you?** In the last 2+ months they have been the bane of my existence... the new software SUCKS and they don't seem to care **Official Response from Paul Salleles:** > Hi Bruce, we hear you — the 2.0 transition was a major change, and for shops that had invested years in the 1.0 workflow, the adjustment was genuinely disruptive. We've spent significant time since then addressing the specific bugs and functionality gaps that were raised in the early days of the transition, and the platform has changed considerably from where it was when you wrote this. We also hear the frustration about inconsistent support contact — continuity matters, and it's something we've actively worked to improve. If you're open to taking a look at where things stand now, we'd genuinely welcome that conversation. ### 7. Effortless Data Entry and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Shopmonkey?** Shopmonkey is straightforward and easy to use. The tech and customer support are excellent, and using it every week has made entering data for vehicle inspections much more convenient. **What do you dislike about Shopmonkey?** At first, it can be challenging to learn how to use, but once you understand how it functions, it becomes much easier to make it work for you. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey has eliminated the need for paper when entering vehicle inspections, allowing us to complete them digitally. This change makes it much easier and more convenient to send reports to customers. **Official Response from Angelique Tober:** > We're glad to hear that you find Shopmonkey straightforward and easy to use, and that our tech and customer support have been excellent for you. These teams work hard to partner with shops like yours! ### 8. Frequent Downtime and Errors Undermine Usability **Rating:** 1.5/5.0 stars **Reviewed by:** Kevin C. | Store Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Shopmonkey?** I dont like anything about the platform. **What do you dislike about Shopmonkey?** Down time, freezing, app errors happening frequently **What problems is Shopmonkey solving and how is that benefiting you?** It is a platform to digitally log service work and communicate with clients. ### 9. Unethical business practices **Rating:** 0.0/5.0 stars **Reviewed by:** Roy O. | CEO and President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Shopmonkey?** I only use Shopmonky as a customer of the shop using it. **What do you dislike about Shopmonkey?** I am a customer of a detailer in Orlando that used Shopmonkey. They decided to move to different software and Shopmonkey gave their text number to a direct competitor in town called Empire Auto Spa. I texted my origional detailer to get a couple of projects scheduled and got a response quickly. Nowhere in the response did Empire communicate who they were. They pretended to be my detailer and never identified themselves anywhere in the thread. I figured it out when I got some calls from Empire, that I did not answer, and then got an email summary of the text communications. The point is if you do business with Shopmonkey just know that when you leave they are going to route your customer inquiries to a direct competitor. If that's not illegal it should be. **What problems is Shopmonkey solving and how is that benefiting you?** I only use this as a customer of the shop. **Official Response from Paul Salleles:** > Hi Roy, we want to set the record straight: Shopmonkey has never sold or shared customer data with competitors. What you experienced was an unintended overlap from an older version of our platform, where some businesses shared a pool of outbound text numbers. When your original shop moved to different software, that number remained active for another business — Empire Auto Spa — without any coordination or intent on our part. This was not a design we're proud of, and we've since moved all businesses to dedicated phone numbers to make sure this can't happen again. We're sorry for the confusion this caused you as a customer of that shop. ### 10. Excellent Program, Needs a Little Work After Update **Rating:** 3.0/5.0 stars **Reviewed by:** Sadie S. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Shopmonkey?** Shopmonkey is so helpful with keeping all my workorders organized and in different categories. I love that I don't have to flip through paper tickets anymore and I can search keywords to find tickets. I also like that it keeps track of time of each employee and I am able to run a payroll report directly from the timeclock page. **What do you dislike about Shopmonkey?** My main dislike currently with Shopmonkey is the syncing with Quickbooks. After the update to 2.0 my inventory did not transfer over correctly so it is throwing my numbers off. This also makes it hard because if an item does not show up in Shopmonkey I have to go to Quickbooks to find the item and the price of it. I am the only one who can do this so it makes my job much harder. I also wish that the paid invoices and invoices themselves automatically transferred to Quickbooks instead of going to Accounting Link and then to Quickbooks. They are currently working on some of the issues but it all takes time. **What problems is Shopmonkey solving and how is that benefiting you?** Using less paper and ink throughout the month. Helping with major organization issues from the past. Easier to search to see if tickets were missed throughout the month. **Official Response from Aileen Aquino:** > Thank you for the feedback, Sadie! We're glad Shopmonkey is helping you stay organized. Please continue sharing your feedback so we can improve our product and better serve you. ### 11. "Shop Monkey 2.0: A Great System with Room to Improve Payment Processing" **Rating:** 4.5/5.0 stars **Reviewed by:** Samantha M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Shopmonkey?** We’ve been using Shop Monkey 2.0 since October, and it’s already made managing our shop easier and more efficient. The streamlined interface, fast performance, and improved scheduling tools have transformed how we work. Communication with customers is seamless, and the reporting features provide valuable insights. While the learning curve was a bit steep at first, it’s been well worth the upgrade. Highly recommend! **What do you dislike about Shopmonkey?** The only issue we’ve had is the 72-hour payment processing time after jobs are completed. It would be much better if payments were processed within 24 hours. **What problems is Shopmonkey solving and how is that benefiting you?** One of the features we’ve come to appreciate most is the scheduling system. It’s incredibly easy to assign jobs, track deadlines, and manage appointments in real time. The drag-and-drop functionality is a great touch, and having everything update instantly has eliminated a lot of confusion among our team. Communication with customers has also been seamless thanks to the built-in messaging system. Being able to send customized text and email updates helps us maintain clear, professional communication at every stage of the repair process. **Official Response from Aileen Aquino:** > Thank you for the nice words, Samantha! We're glad the scheduling and messaging system has been valuable. ### 12. Cost effective for a small shop **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie T. | Co-Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Shopmonkey?** My family has been in business for over 40 years and were still doing their invoices and bookwork by hand, mostly because the cost of software was too much to justify the spend. After looking at several options over many years I came across Shopmonkey. The amount of support and information we received before signing up was amazing. After signing up and through set-up customer service was quick to repond and always had an answer right away. The integration of a 'computer' to our 'gear heads' was something no one was excited about. However, it was easy for them to learn and a month or so into using the platform everyday our guys raved on the difference it made in their day to day work. We don't use many of the features because we're just a small oil change only shop, but those that we do fit our needs perfectly. We have also been able to utilize some of the features not in the exact way they are designed for other shops, but are able to make them fit our format. We are now a year and a half into using the platform. **What do you dislike about Shopmonkey?** Way more features than we need for a small oil change shop. **What problems is Shopmonkey solving and how is that benefiting you?** Having ditigal records of and for our customers. Saves time on end of the day duties. **Official Response from Aileen Aquino:** > Thank you for the feedback, Stephanie! We're happy to support businesses like yours. Please continue sharing feedback so we can improve. ### 13. Wonderful Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel C. | Service Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Shopmonkey?** The ease of use and simplicity of the app are two of the reasons why I LOVE Shopmonkey! It is so easy to communicate with our customers also and they love being able to text us when they need to schedule an appointment or have any questions about their repair/estimate. There are so many aspects of the business that Shopmonkey covers - from inventory (where you can reorder at the click of a button), to shop/tech/service performance & efficiency, to time log tracking, and so many more. I've used 3 other shop softwares in my time working at various shops and Shopmonkey is hands down the smoothest of them all, it also looks the best visually. Estimates are neat, easy to follow/read by the customers, and the system lays everything out for the technicians/service writers which has upped our efficiency ten-fold. Simply put, it's the best software out there. **What do you dislike about Shopmonkey?** So far I have not found ANYTHING wrong with ShopMonkey! Anytime I need help remembering how to do certain things that I've forgotten I just contact the ShopMonkey help window and someone is there to help me within seconds! We were worried about internet outages affecting our ability to use Shopmonkey but we've found that if our internet at the shop goes out I can easily link to a hotspot or personal data to keep things flowing seemlessly. So, in reality, there are no issues or problems with Shopmonkey at all! **What problems is Shopmonkey solving and how is that benefiting you?** Communication! Customers LOVE that we are able to communicate easily and quickly! Before having Shop Monkey it was difficult to keep track of all of our messages to our customers. Now it's simple! Inventory! I had trouble keeping track of all of our parts/fluids/chemicals and Shopmonkey shows me exactly how many I have and even lets me know when I'm getting low so I can order more! Efficiency! We are a small family shop with only a few workers so maximizing and managing our time is extremely important to our profits! With Shopmonkey's analytics I'm able to see where and on what services we are losing money, where we are undercharging, and so much more. We wouldn't still be in business if it wasn't for Shopmonkey. **Official Response from Aileen Aquino:** > Thank you for the review, Rachel! We're so happy to hear Shopmonkey has helped you in many ways. If you have more feedback, please don't hesitate to share so we can best support your business. ### 14. Shop Monkey 2.0 **Rating:** 4.0/5.0 stars **Reviewed by:** Danny K. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Shopmonkey?** Being able to stay in touch with customers inside the program. Helps create and organize workflow for our shop. Loved Version 1.0. Like Version 2.0 except my list of dislikes. Happy the dashboard is back. **What do you dislike about Shopmonkey?** Can not change tax amount like before in version 1. (We have a tax variance in our county for amounts over 5K, so I need to make a manual adjustment). Needs multiple Tax profiles. Cant change creation date like before in Version 1. Can not duplicate customer orders when customer is set to tax exempt like before in version 1. (If I change the customer to taxable, duplicate, then change them back to tax exempt). Can not dulpicate an estimate that does not ve a customer assigned. When entering text in an labor or part line item spell check doesnt work correctly. The AI is rearly helpful. **What problems is Shopmonkey solving and how is that benefiting you?** Slowly bringing back Version 1.0 features that were lost in 2.0. **Official Response from Aileen Aquino:** > Thank you for the feedback, Danny! We're glad Shopmonkey is helping you stay in touch with customers. Please continue to share feedback so we can best serve you and your business. ### 15. one stop shop **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Shopmonkey?** I love that we can have one program for many different functions. It is helpful to be able to communicate with customers from their profiles and it is all documented for reference back if needed **What do you dislike about Shopmonkey?** I do not like that I cannot custom name the fee categories. I would like to add Waste Disposal instead of EPA or for us we do not deal with Tires so it could take the place of "tires" as a fee as well. **What problems is Shopmonkey solving and how is that benefiting you?** It assists me in communication with customers, service writing and price compararison with the parts tech system ### 16. Easy to use, perfect to communicate with customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Patty T. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Shopmonkey?** Shopmonkey has been a great program to keep track of all estimates and invoices for all of our Heavy Duty Mechanics shop needs. Ease of use, with credit card payments and it integrates well with QuickBooks Online. Customer support has also been quick and helpful whenever needed. Sending appointments, invoices and notes to customers is quick and easy. **What do you dislike about Shopmonkey?** Some times the GST when intergrated with Quickbooks is off by a cent, so it's an extra step to fix the few invoices. Nothing major. **What problems is Shopmonkey solving and how is that benefiting you?** Keeping track of inventory, creating appointments, sending estimates and then invoices to customers. Credit Card processing works well and is convienent for customers to pay online. Very happy to have everything we need integrated in one program. **Official Response from Aileen Aquino:** > Thank you for the nice words, Patty! We’re glad to hear that Shopmonkey is helping you integrate everything. ### 17. Efficient System that allows work flows to be digitalized with ease **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Shopmonkey?** Shop Monkey has been extremely beneficial to our shop as a whole and has allowed us to move completely over to digital workflows allowing us to be paperless for all of our work orders. It has allowed us to maintain a valid and efficient history of the work we are doing within our shop and has also allowed us to streamline communication between our management, technicians and administration. The time clock function has also allowed us to be more efficient in tracking times spent on jobs and assessing technician efficiency. The migration over to 2.0 however has been beneficial and I overall find that it is much more user friendly then the original version and the updates they did make the useability of it much better. **What do you dislike about Shopmonkey?** Customer support needs to improve as response times as a whole are not what I expected them to be and when they do respond it is often well past when I needed support with the problem I was experiencing. We had problems with the customer service reps quoting us the american pricing in Canadian dollars and also had issues with tax integration with QBO. **What problems is Shopmonkey solving and how is that benefiting you?** The tax integration to QBO as it allows my info to be accurate **Official Response from Aileen Aquino:** > Thank you for the review! Please continue to share feedback so we can better improve our services. ### 18. SHOP MONKEY IS GREAT **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew S. | MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Shopmonkey?** I LIKE THE EASE OF USE AND IT HAS ALOT OF HELPFUL THINGS INSIDE THAT MAKE INVOICING EASIER. I REALLY LIKE THE PROGRAM I USE IT 5 DAYS A WEEK AND ITS PRETTY ESY TO NAVIGATE. FEW TIMES I HAVE HAD TO TALK TO CUSTOMER SUPPORT THEY HAVE BEEN SUPER HELPFUL. VERY INTEGRATED AND THE IMPLEMENTATION IS WHAT MAKES THINGS EASYIER **What do you dislike about Shopmonkey?** WOULD BE NICE TO BE ABLE TO ADD SCHOOL BUSSES AND SEMI TRUCKS AND ABLE TO LINK TO PARTS STORES AND WHAT NOT **What problems is Shopmonkey solving and how is that benefiting you?** MAKES INVOICING GO SMOOTHLY ### 19. Shopmonkey Brought My Shop Into The 21st Century!!! **Rating:** 4.0/5.0 stars **Reviewed by:** Derrick P. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Shopmonkey?** Shopmonkey's ability to neatly organize our customers, fleets, vehicles and associate notes & photos from our technicians has allowed us to provide our customers with a full report of services performed. Whenever I have had an issue, it's been relatively easy to contact support and get a resolution or at least gather further information into the issue that I'm experiencing. **What do you dislike about Shopmonkey?** We have experienced issues with Shopmonkey's inventory engine where it pulls items from our stock, when building an estimate. This has caused us to migrate to an alternative platform for processing of sales orders, purchase orders and inventory logistics. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey provides a semi-complete solution to managing my shop. **Official Response from Aileen Aquino:** > Thank you for the review, Derrick! Please continue to share feedback so we can better support your business. ### 20. Streamlined our workflow and reduced mistakes **Rating:** 3.5/5.0 stars **Reviewed by:** Tim D. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Shopmonkey?** Customer communication is vastly improved. We no longer have to try to catch a customer on the phone before end of day. They can pay after hours and pick up keys in our key pickup system 24/7. **What do you dislike about Shopmonkey?** Glitches and system speed. Occasionally while typing the system decides to skip or even crash. Lots of wasted time with that and speed. Tax filings have had to be checked multiple times and errors found almost every one. qb integration is not good and does not function. **What problems is Shopmonkey solving and how is that benefiting you?** Customer communication is the biggest. I think it contributes to a much better customer experience which naturally grows the business. **Official Response from Aileen Aquino:** > Thank you for the feedback, Tim! We’re happy to see you enjoying Shopmonkey. Please continue to share feedback so we can better support you and your business. ### 21. Shopmonkey is an excellent tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Blake G. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Shopmonkey?** The individual service from each person we speak with has been great. We were able to get our business up and moving and the knowledge of the setup team has been great! **What do you dislike about Shopmonkey?** So far everything is great about shopmonkey. It does take time to get everything set up from an inventory standpoint but it is easy to do. Very user friendly! **Recommendations to others considering Shopmonkey:** Shopmonkey is very user friendly. **What problems is Shopmonkey solving and how is that benefiting you?** Keeping up with inventory and work being performed. Being able to communicate with our customers and even the shop employees has been a game changer. We needed a new process and Shopmonkey has been a great solution. **Official Response from Aileen Aquino:** > Thank you for the nice words, Blake! We're happy to hear you've been enjoying Shopmonkey. ### 22. Happy with Shopmonkey **Rating:** 4.5/5.0 stars **Reviewed by:** Josh G. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Shopmonkey?** The Shopmonkey screen is clean and easy to follow. Most importantly it is a simple system that everyone in the shop can navigate. **What do you dislike about Shopmonkey?** I dislike that Shopmonkey has not implemented enough of my suggestions to make the fleet side of the program as functional as I need. While at the same time, I do realize that I am not the only client in the Shopmonkey system. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey solves the problem of not having a mobile (interntet based) point of sale system and that benefits me as one component of my business is mobile repair. **Official Response from Aileen Aquino:** > Thank you for the feedback, Josh! We strive to improve our product and will make sure your review and suggestions are relayed to our Product team. ### 23. Been with them since the beginning **Rating:** 4.0/5.0 stars **Reviewed by:** Tom S. | Owner, Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Shopmonkey?** They are very helpful when you need help and the product is very efficent. They intergrate directly with quickbooks with no need for an outside app and the learning curve is low. **What do you dislike about Shopmonkey?** Sometimes updates and other things move slowly and communication can be lacking. **What problems is Shopmonkey solving and how is that benefiting you?** The app makes it very easy to write estimates and communicate with customers directly. The texting/email function is great for getting quick repsonses and keeping a record of the conversations that take place with clients. **Official Response from Aileen Aquino:** > Glad Shopmonkey has been helpful for you, Tom! Please continue sharing feedback so we can best serve you and your shop. ### 24. Hot Rod Shop happy with customer service **Rating:** 5.0/5.0 stars **Reviewed by:** RJ m. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Shopmonkey?** I like the ability to keep our customers updated through the process of working on their vehicle. **What do you dislike about Shopmonkey?** Since 2.0 we are having issues with managing our techs in the software and the way the techs get updated with payments from customers **What problems is Shopmonkey solving and how is that benefiting you?** Each time we have had an issue we are getting them resolved fairly quickly. Most recently alot of our data was missing after 2.0 and this was resolved the same day **Official Response from Aileen Aquino:** > Thank you for the review, RJ! You just made our day. Please continue sharing feedback on ways we can improve and better support you! ### 25. A once great shop management software being held back by itself. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Shopmonkey?** Shopmonkey has been a big help and a great program for the last handful of years. It speeds up workflow in too many ways for me to list, and I usually recommend it if you're feeling like things at your garage could be more streamlined, because Shopmonkey is how. The text/email integration as well as parts ordering is a big advantage and I couldn't imagine operating without it. **What do you dislike about Shopmonkey?** Shopmonkey is falling very quickly from where it once stood. The customer service is not as personal as it once was, and the lack of updates is painfully frustrating when you're being told about the "new version" for multiple years with no release, and yet the current version is still breaking once a week keeping you from using it for hours on a busy day. It is becoming more difficult by the day to recommend Shopmonkey, a program I once praised to everyone to a program that is very useful but has better alternatives at far better prices. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey speeds up everything that is done in the office. Creating estimates, ordering parts, getting authorization, etc. They also create issues once you rely on these things becuase they often stop functioning in the middle of your workday. ### 26. shop manager / estimator **Rating:** 5.0/5.0 stars **Reviewed by:** CHRIS R. | shop manager / estimator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Shopmonkey?** I love that you can set up canned service prices for different customers &/or accounts. Therefore, it makes it super easy to build an invoice for any particular account/customer. Another feature I like, is the "Send to Quick Books" option. Not only can we send the invoice to QuickBooks but we can also send payments. This makes book keeping very friendly and easy to keep on. **What do you dislike about Shopmonkey?** The only true dislike is the app version of the program. Its not as user friendly as the web base program and harder to navigate between invoices & /or customer. However, its not impossible to use and with a few minor tweaks, im sure they can get the APP version more user friendly. **What problems is Shopmonkey solving and how is that benefiting you?** The main thing Shopmokey helps solve with our particular shop is production. Meaning, its very helpful with running daily production in the shop and each tech is able to use the computer to pull up the production board and select their next job from there. They can assign themselves to a particular job and once completed they can move the tile on the production board to the next repair stage. Therefore rather you have computer skills or not, the production board is very user friendly. ### 27. Does Not Work As Advertised **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Shopmonkey?** The ability to send reminders to customers. **What do you dislike about Shopmonkey?** The program freezes all the time and we can't access inventory or create new work orders. When creating invoices we can't always see how much time the tech's have clocked in to the different jobs. When looking at reports you can't see the tech productivity due to the glitches in the program. When looking at inventory reports, you can't see how much of an individual part you sold or who you sold it to unless you want to scroll through pages of inventory and add all the parts up yourself - which is super time consuming. When Shopmonkey upgraded this last time, they changed how inventory was entered. So you had to go back through all your inventory and enter Min and Max amounts or your parts wouldn't show up as needing to be reordered. There's just so much wrong with Shopmonkey. When we signed up we were told we would always have access to our information even after we cancelled our subscription. Now, after I've cancelled our subscription I'm told we only have access to all of our information for another 30 days. So I need to figure out how to export everything so we don't lose all our information for the last 2 years. We're moving on to Fullbay, it's a little more expensive but there are way more features that are included in your subscription. We're looking forward to the barcode system Fullbay offers for inventory as well as their reports. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey isn't solving any problems. They're just creating new problems. **Official Response from Aileen Aquino:** > We appreciate the feedback and sincerely apologize for the experience you’ve had and the impact on your operations. We strive to provide a robust product experience and your feedback is being reviewed and addressed by our engineering team. Thank you. ### 28. Excellent Platform and Company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Shopmonkey?** It's a great platform, very user frienfdly and the support is above and beyond others. The intergration and implementation was simple, easy and quick. **What do you dislike about Shopmonkey?** There is a only one or two features that I would like to see that are not currently offered, but they are constantly adding features. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey has not only allowed us to digitize our shop tickets and inspections, but has also improved customer communication and scheduling with the integrated customer text and email feature. Allowing us to maximize prductivity in the shop, while reducing fraudlunt damage claims. **Official Response from Aileen Aquino:** > Thank you for the review! We're happy to hear you've had a great experience, especially with our Support team. Please continue to share feedback so we can better support your needs. ### 29. A GREAT PROGRAM THAT MAKES OUR LIVES 100 TIMES EASIER **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie W. | service manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Shopmonkey?** THE USER FREINDLIENESS IS EXCELLENT AND VERY EASY TO USE. THE INVOICES ARE CLEAR AND WELL PRESENTED. **What do you dislike about Shopmonkey?** parts inventory from qb to shopmonkey glitchy **What problems is Shopmonkey solving and how is that benefiting you?** tracking technician time, tracking repair orders. keeping invoices and estimates in order, no papaer. ability for customer to approve via text and recive estimates and invoices **Official Response from Aileen Aquino:** > You just made our day, Jamie! Thank you for the review. We're happy to hear that Shopmonkey has been user-friendly. Please continue to share feedback so we can better support you. ### 30. Must have software for your shop **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin G. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Shopmonkey?** User interface and third party connections to resources **What do you dislike about Shopmonkey?** Does not have the capability for vehicle owners to leave a tip **What problems is Shopmonkey solving and how is that benefiting you?** There is a maximum character length in service descriptions that prevents syncing with Quickbooks. It is supposed to be resolved with the update to SM2 **Official Response from Aileen Aquino:** > Thank you for the feedback, Kevin! Please continue sharing feedback so we can improve and better support you. ### 31. All around great software for shop owners **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Shopmonkey?** That is helps keep our shop connected to one another and also the customers. It helps so much with organization **What do you dislike about Shopmonkey?** It's a bit expensive then adding on the users really adds up our monthly bill **What problems is Shopmonkey solving and how is that benefiting you?** Keeping everyone connected and organized **Official Response from Aileen Aquino:** > Thank you for the review, Elizabeth! Great to hear that Shopmonkey helps with organization. ### 32. Shopmonkey is a key ingredient for the success of our business. Very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2024 **What do you like best about Shopmonkey?** We use Shopmonkey daily to run our business. Shopmonkey is very easy to use. We are able to expand our needs and offerings with the Shopmonkey software. The sofware intergarated easily into our system so we had no downtime. Lastly their customer support is great and easily accessable. They are one of the few companies that follow up to make sure any issues are addressed quickly. Thank you again Shopmenkey for the ease of implemantation and contually working on the software to make it even better then it already is. **What do you dislike about Shopmonkey?** There isn't much I don't like. Every once in a while there will be a glitch in the system but the Shopmonkey team seems to jump on it quickly so it get resolver asap. The only other thing I can think of is if there is a way to compare YTD reports with previous years all showing on the same screen so you don't have to do each report seperately. **What problems is Shopmonkey solving and how is that benefiting you?** Ease of adding customers to our data base, tracking of estimates & invoices. Quick and easy reporting as well. ### 33. Shopmonkey has everything you need! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Shopmonkey?** Shopmonkey is so easy to use! In no time at all , our shop was navigating Shopmonkey system with ease. This system lays out everything right in front of you, each work order, parts ordered, which tech is assigned to what, it just has everything necessary for streamlining your business' workflow! **What do you dislike about Shopmonkey?** The only downside to Shopmonkey that we have noticed is that you are unable to search a work order using dollar amounts. Occasionally when a mistake is made on the bookkeeping end, it would be helpful to take the amount paid -according to the bank, plug it in the search bar of shopmonkey, and voila find which transaction matches. Unfortunately this is not a reality yet on Shopmonkey but definitely not a big enough issue to lead us elsewhere. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey solves our disorganization problems that we had prior to becoming customers, everything was pen and paper and constantly mixed up or lost. Don't have to worry about that anymore! ### 34. Great integration and streamlining for invoicing **Rating:** 3.5/5.0 stars **Reviewed by:** David P. | Automotive Shop Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Shopmonkey?** We tried shop boss for the price and hated it, switched back to shop monkey and won't look back. Nothing goes unnoticed by either myself or my other service advisor. Love the workflow feature my favorite. **What do you dislike about Shopmonkey?** The mobile app and how it is not available for android still, it would really assist with checking cars in and allow my techs to better utilize the software on their phones. **What problems is Shopmonkey solving and how is that benefiting you?** Invoicing, estimating and helping us streamline the whole quoting process ### 35. INTELLIGENT SYSTEM **Rating:** 5.0/5.0 stars **Reviewed by:** Natália S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Shopmonkey?** I value the simple way of navigating and how the information about customers and their vehicles is organized. **What do you dislike about Shopmonkey?** There is nothing I don't like. I just hope the system evolves to have more forms of accessibility (voice commands) and I also think that training on the platform can give customers more clarity about the potential of the platform. **What problems is Shopmonkey solving and how is that benefiting you?** The system provides a good history of services performed on customers' cars, as well as facilitating the search for parts. ### 36. had ups and downs - but overall this system has greatly improved out efficiency and organization **Rating:** 4.0/5.0 stars **Reviewed by:** Gavin L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Shopmonkey?** the calendar built in with the same software that the invoicing is sames time and effort, all of the tagging capabilities helps keep things organized. The integrated parts procurement with CarQuest is FANTASTIC!! The electronic signatures and sending of estimates/invoices are also a great feature. So far all customer support has been outstanding as well **What do you dislike about Shopmonkey?** When using the license plate CarFax feature there have been many errors with entry of data - although we are kilometer based the CarFax reports entered as MILES which caused many headaches for many customers. There have also been several very bad outages with the software that affected our business. But then the ShopMonkey rep turned around and offered apologies and discounts to make it better. **What problems is Shopmonkey solving and how is that benefiting you?** Documentation and clarification occurring more frequently and clearly on work orders to avoid having "he said she said" events - great to add pictures, signatures and notes to all work orders. ### 37. Easy to use and built by shop owners for shop owners **Rating:** 5.0/5.0 stars **Reviewed by:** Tim I. | Owner / Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Shopmonkey?** Easy to use and built by shop owners for shop owners, it's a game changer for businesses **What do you dislike about Shopmonkey?** Not much, maybe they could have more plugin options **What problems is Shopmonkey solving and how is that benefiting you?** Transparency to customers **Official Response from Aileen Aquino:** > Thank you for the kind words, Tim! ### 38. Great Prodoct **Rating:** 5.0/5.0 stars **Reviewed by:** Sutton W. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Shopmonkey?** We have had Shopmonkey going on for 5 years now and have enjoyed the program for our business. We have watched them grow in how the program works with the user and they are always willing to take suggestions to make the program user-friendly. If you ever run into a complication the team at Shopmonkey is right there to walk you through or to help find a way to make it work for what you are trying to accomplish. The price point works perfectly for us smaller shops too and still gives the value and function of the more expensive programs that are offered for shop management. We also love the way we can communicate with our customers and track the communication if anyone needs to refer back to it. We are excited to see how they grow and plan to be apart of the Shopmonkey family for years! **What do you dislike about Shopmonkey?** Some of the reports we wish we could customize a little more but all in all we really cant complain. **What problems is Shopmonkey solving and how is that benefiting you?** We are able to track our jobs and services better along with customers comunication. ### 39. Great software to run your repair shop **Rating:** 5.0/5.0 stars **Reviewed by:** Dan W. | Owner operator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Shopmonkey?** Shopmonkey has great software to help run your repair shop. I love the ease of payment after sending an repair order to the customer and to also share concerns for future repairs and estimates. **What do you dislike about Shopmonkey?** I would like to see the previous recommended services that were performed or offered on the current repair order while writing up a new estimate **What problems is Shopmonkey solving and how is that benefiting you?** Keeps track of tech hours and money collected through the shop ### 40. We Love It! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew W. | Shop General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Shopmonkey?** Mobile, Intuitive, Updated, Clean, Great Service From Customer Service, Great Pricing, **What do you dislike about Shopmonkey?** Sometimes it can be alittle laggy. Sometimes when you click labor it freezes, so you instinctly click it again then you get 2 labor lines. **What problems is Shopmonkey solving and how is that benefiting you?** It solved the issue of having a system like Lankar that can only be used in house, now I have the ability to help out or view the workflow from anywhere. ### 41. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** William E. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Shopmonkey?** This platform has made it so easy to communicate with our customers. Thec customer support has been wonderful and they are alway available to answer any questions or concerns. They have a number of features that are really helpful, like the text communication, appoingment reminders, and the ability for our customers to pay online! **What do you dislike about Shopmonkey?** The only, very minror, thing I would call out is I would like more diverse reporting options, but when I reached about about this the team said that they wold consider this suggestion when they make their next round of updates. Honestly, the reports are wonderful, it more about somethign specific our company could benifit by having. **What problems is Shopmonkey solving and how is that benefiting you?** Communication and job tracking. It's so easy to see our workflow and communicate with our customers! ### 42. Great POS **Rating:** 5.0/5.0 stars **Reviewed by:** Heath F. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Shopmonkey?** Very easy to keep track of sales, tracking inventory and communicating with customers. **What do you dislike about Shopmonkey?** Cant send the same invoice to multiple people at once. It has to be sent one at a time. **What problems is Shopmonkey solving and how is that benefiting you?** I feel like it makes communication w it h the customer easy. The quick links to add a message make everything quicker and more smooth. ### 43. Best way to keep repairs in order and have communication through the stages of repairs **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmine B. | Fleet Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Shopmonkey?** The easy access to keep things organized for the company **What do you dislike about Shopmonkey?** Only feature is on mobile view it is very easily to mistakingly move a ticket into wrong column **What problems is Shopmonkey solving and how is that benefiting you?** This is helping my techs keep me updated on ticket repairs to help me communicate any updates and what stage the repair is in ### 44. Love the App **Rating:** 5.0/5.0 stars **Reviewed by:** Yaz H. | Ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2023 **What do you like best about Shopmonkey?** We use a I pad and check in customers in the parking lot. It's quick easy and makes our life easier. **What do you dislike about Shopmonkey?** The labor guide, looking up accurate information, repair and quotes **What problems is Shopmonkey solving and how is that benefiting you?** The communication between Shop and customers through invoicing and getting approvals is outstanding. **Official Response from Aileen Aquino:** > Thank you for the feedback, Yaz! Please continue sharing feedback so we can improve the product and better support you and your shop. ### 45. Lightweight and efficient shop management system. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Shopmonkey?** Ease of use and navigation. All controls are intuitive and tactile. Canned services are really helpful for our shop. **What do you dislike about Shopmonkey?** At times the interface is slow to load. Additionally haven't seen any notable new features in years. **What problems is Shopmonkey solving and how is that benefiting you?** Invoicing and reconcilliation **Official Response from Aileen Aquino:** > Thank you for the review! Glad Shopmonkey has been helpful. ### 46. Absolutely love this program! **Rating:** 5.0/5.0 stars **Reviewed by:** Ayla P. | Service advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Shopmonkey?** So easy to use, very streamline and the billing and communication in this app is amazing. **What do you dislike about Shopmonkey?** No complaints at all. I've been in this industry for 11 years and this is the best program I've ever used. **What problems is Shopmonkey solving and how is that benefiting you?** The ability to communicate with customers so easily. Customer's love it. ### 47. Very good shop management software **Rating:** 4.5/5.0 stars **Reviewed by:** Dion S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Shopmonkey?** I like how customizable ShopMonkey is. Easy to use, and cost effective **What do you dislike about Shopmonkey?** The parts and inventory side can use some work to reduce some steps and make large invoices easier to close out **What problems is Shopmonkey solving and how is that benefiting you?** Organization and processes **Official Response from Aileen Aquino:** > Thank you for the feedback, Dion! Glad Shopmonkey has been helpful with your shop's organization and processes. ### 48. Shopmonkey allows a business to focus on making money **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Shopmonkey?** We switched to Shopmonkey primarily due to efficiancy and ease of producing an estimate quickly. The ability of the program to make adjustments is highly flexible, which allows our service team to move forward with confidence, knowing if there is a change required down the line. Customer support is available! Any issues I have had have been addressed in a very timely manner. A few of the more sensitive issues regarding payments and refunds have that took longer were not only resolved but earned my trust with this company even more. E-sign! Woo-hoo! This feature allows us to have a verified customer confirmation on file with such ease. Cannot say how much this is appreciated. **What do you dislike about Shopmonkey?** The Purchase Orders could have more spots for information like order numbers, tracking numbers, date received, sales person etc. <-AMEN. I would like the downloading of vendors from quickbooks to have selection options. Currently, it is all or none. I would like the option to add a technician without paying for them as a user because our techs do not use the system. I would benefit greatly with some more options in editing the users permissions. **What problems is Shopmonkey solving and how is that benefiting you?** It is solving a timing issue in the service writing department. Estimates used to take DAYs due to the complicated set-up and requirements demanded from other SMSs. It solves the problem of adding labor and technicians to jobs, and closing out tickets. On prior systems, it was impossible to close out a ticket if a labor wasn't marked or technician attached, but it also woudn't tell you where in the ticket it was referencing. Payments are amazingly easy to take, love the option to not take American Express. Other systems didn't take the payments and did not facilitate a third party like Shopmonkey does with Stripe. The flat fee of the service charges on payments we do take in. Before, there was a two page complicated bill that consistently added fees that we had to 'catch' to dispute. Customer support is available through chat and prompt. Before, it was Very hard to get ahold of someone on the phone and Chat option not available. The ability to resolve the issue was also hindered due to their outdated and complicated set-ups. It solved our ability to communicate with the customer better by sending them estimates and updates with the click of a button. ### 49. Review of shopmonkey software **Rating:** 4.0/5.0 stars **Reviewed by:** Juan D. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Shopmonkey?** Very easy to use and it keeps good track of all work going on in the shop. **What do you dislike about Shopmonkey?** There are times where customer service lacks. Too long to respond to issues. **What problems is Shopmonkey solving and how is that benefiting you?** It keeps everything that you're working on in an orderly fashon ### 50. Shop Monkey is a great program for Mechanical Shops! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Shopmonkey?** I absolutely love this program, I am learning more as we go. The team at Shop Monkey are always so helpful. You can schedule all your appointment and actually look at your appointments and then go look at your invoice/estimates with just one click. You can add new pricing matrix to fit your employee rate, customer rate, or any type of job. Anytime I have needed help finding something new on the program, I just start a chat and they always show me new stuff that I wasnt aware of at the time. You can also price compare and order parts through Shop Monkey. This is a great program to use, we love it! **What do you dislike about Shopmonkey?** Honestly myself, I have not found anything that I dislike about the program. I thought that we couldnt adjust the pricing matrix so that would have been a dislike however that feature is available. **What problems is Shopmonkey solving and how is that benefiting you?** We are able to watch our sales at anytime. We can see how much revenue we are bringing in. This is just a great tool to help organize and carefully watch your sales and revenue. We are able to write estimates on Shop Monkey and when the customer comes in for repair we can drag the estimate over and it turns into an invoice that you can print off for the customer after job is completed. The invoices are very detailed and specific for each type of job. ## Shopmonkey Discussions - [How soon can we create custom lead request forms/work request forms? Also, when looking at the Line Item Report, can we see parts by their names instead of their descriptions?](https://www.g2.com/discussions/how-soon-can-we-create-custom-lead-request-forms-work-request-forms-also-when-looking-at-the-line-item-report-can-we-see-parts-by-their-names-instead-of-their-descriptions) - 1 comment, 2 upvotes - [Fleet billing](https://www.g2.com/discussions/fleet-billing) - 1 comment, 1 upvote - [View Shopmonkey pricing details and edition comparison](https://www.g2.com/products/shopmonkey/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-03+05%3A07%3A35+-0500&secure%5Bsession_id%5D=1f0cd456-d0d6-405c-9aee-218bf28b6735&secure%5Btoken%5D=6ecb8422920eb992c98f4d3282d50542d56a6e2b3779f80feedc49d362db04e2&format=llm_user) ## Shopmonkey Integrations - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Shopmonkey Features **Shop Management** - Estimates and Invoicing - Parts Purchasing - Inventory Management - Service Orders - Labor Tracking **Operations Management - Auto Shop Management** - Appointment Scheduling - Inventory Management - Task Management - Digital Vehicle Inspection (DVI) - Employee Management **Technician Tools** - Preventative Maintenance and Inspections - Task Alerts - Labor Times and Wire Diagrams **Customer Relationship Management - Auto Shop Management** - Automated Reminders - Marketing - CRM **Customer Management** - Repair Updates **Financial Management - Auto Shop Management** - Reports and Analytics - Billing and Invoicing - Estimating ## Top Shopmonkey Alternatives - [Alldata](https://www.g2.com/products/alldata/reviews) - 4.1/5.0 (24 reviews) - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (726 reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) - 4.9/5.0 (478 reviews)