Shopmonkey Reviews & Product Details

Smart, simple. Built for shop life. Shopmonkey is the all-in-one platform built for shop life. Trusted by 10,000+ auto shops, we simplify estimates, payments, DVIs, and scheduling in one easy tool. Everything works together, the interface makes sense on day one, and your team will actually use it. And every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Stop settling for systems or software that slow you down—invest in the platform that works as hard as you do. Book a demo. Shopmonkey streamlines operations, enhances customer interactions, and ultimately drives business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. With its user-friendly interface, Shopmonkey allows users to adapt and utilize the system quickly, minimizing the learning curve often associated with new software. Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. We're with you every step of the way. What you get: Estimates: Build accurate estimates fast with built-in parts and labor data. Send them digitally for customer approval, then convert to an invoice in one click. No re-entry. No back-and-forth. Appointments and scheduling: Manage your calendar, reduce no-shows with automated reminders, and keep your bays full without the chaos. Digital Vehicle Inspections: Build trust and increase approvals with photo and video inspections sent directly to your customer's phone. Reporting: See exactly how your shop is performing. Sales, technician productivity, and business trends — all in one dashboard, without digging through spreadsheets. Customer communication: Two-way texting and email keep customers informed on their vehicle's status without you picking up the phone. Automated updates handle the routine stuff so your team can focus on the work. Accounting Solutions: Financial clarity, built directly into Shopmonkey. Hand off to a dedicated bookkeeper or manage it yourself. Marketing: Run automated SMS and email campaigns to bring customers back and fill your schedule during slow stretches. Support and Onboarding: Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Technician tools — Assign jobs, track time, and keep your techs moving with tools built for the shop floor, not the front office. Inventory management — Track parts and supplies in real time so you're never caught short or over-ordering. Integrations — Shopmonkey connects with the tools you already rely on, including QuickBooks, PartsTech, Nextpart, RepairLink, and CARFAX. Find the pricing that's the right fit for your auto shop: https://www.shopmonkey.io/pricing Check out our social channels: Facebook | LinkedIn | Instagram | YouTube

Seller

Shopmonkey

Discussions

Shopmonkey Community

Languages Supported

English, Spanish

Solution Type

Best-of-Breed

Pricing

Pricing provided by Shopmonkey.

Basic

$239.00

3 User Licenses Per Month

View More Pricing Information

Shopmonkey Integrations

(6)

Verified by Shopmonkey

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Parker J.

Operations Manager

Automotive

Small-Business (50 or fewer emp.)

11/8/2023

"A Game Changer"

5/5

What do you like best about Shopmonkey?

I honestly love the workflow system the best. It makes it so much easier to organize and keep up with what's going on in the shop. It was fairly easy to setup and implement into our workflow. If we ever had any questions or issues customer support is really easy to get in touch with. The ability to create your own tags and sections really allows us to personalize it to fit our needs the best. We use the system all day, everyday. Overall a super smooth integration into our shop. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

I love the messaging system but I feel like it is missing a couple things. I wish when messaging customers that the service advisors name would be tagged along with messages. This allows the customer to know exactly who they're speaking with, especially when there are multiple advisor monitoring the program. I also wish there was an auto message feature that correlates with where the ticket is in workflow. This would allow the customer to be automatically updated on status. Besides that the messaging system is great. Review collected by and hosted on G2.com.

Michael N.

Small-Business (50 or fewer emp.)

11/8/2023

"Shopmonkey streamlined our whole operation"

5/5

What do you like best about Shopmonkey?

We were able to integrate separate systems (Shop Management, CRM, inventory, merchant services, messaging) all into Shopmonkey. By canceling subscriptions to all of these separate services we're saving money and allow the shop to run smoother. Less bouncing between systems eliminates human error as well.

The email/SMS messaging with customers has been a HUGE benefit. Allowing our customers to authorize work and make payments with a few clicks rather than calling in has really streamlined our workflow.

Our staff are able to spend less time struggling with multiple applications on a daily basis and more facetime working with customers. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

Migration from our old shop management system was a bit painful, but honestly that's more on our old service provider than Shopmonkey. SM has provided all the assistance and training we could ask for. Review collected by and hosted on G2.com.

Jeffrey G.

Small-Business (50 or fewer emp.)

11/8/2023

"Shop Monkey is amazing!"

5/5

What do you like best about Shopmonkey?

Shop Monkey has helped our performance shop quite a bit since we've started using it. It took us almost no time to learn and use in our shop, and when we had questions we got quick and accurate answers via their support system. Most of our jobs are time and materials based. With Shopmonkey we are able to keep an accurate log and charge the customer for the actual time spent with a log of where that time was spent. Our customers are happier and we are DEFINITELY happier with Shopmonkey. The Quickbooks integration works great and we are able to keep track of orders and build assemblies through Quickbooks. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

The only problem we have with Shopmonkey is that we wish the time logs could easily transfer to the invoice. We are doing it manually which works, and is worth it since we are able to charge more accurately for the tech's time spent on the car. Review collected by and hosted on G2.com.

What problems is Shopmonkey solving and how is that benefiting you?

It has given us the ability to keep track of our technician's times accurately so that we can charge the customer accordingly. We used to have to guess and underestimate the times for each job. It is also giving us the ability to communicate to the customer through text messages which customers really like. Review collected by and hosted on G2.com.

Verified User in Maritime

Small-Business (50 or fewer emp.)

11/12/2024

"Shopmonkey offers good features for a good price"

4/5

What do you like best about Shopmonkey?

Shopmonkey keeps our shops invoices and work orders organized and easily accessible from anywhere. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

Shopmonkey 2.0 has been a little challenging adjusting to. Review collected by and hosted on G2.com.

Response from Aileen Aquino of Shopmonkey

edit

Glad Shopmonkey has been helpful! Thank you for the feedback.

Mary L.

Small-Business (50 or fewer emp.)

11/14/2023

"Valuable tool for Business!"

4.5/5

What do you like best about Shopmonkey?

There are a lot of features I like, The calendar is super easy to navigate and set up appointments for my customer. I also like the Texting aspect and the reminder appointments. Customer Support is always there to help which is a major factor for myself. We use it daily for our shop. It was super easy to integrate QuickBooks with it too. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

The thing I wish I could change would be not have it geared towards an auto shop. It would open more if we could customize it a bit more towards my business. There are several options I would add. One thing is when someone cancels an appointment, you have to create another one; you can't remove the cancel from the entry. Review collected by and hosted on G2.com.

Denise L.

Small-Business (50 or fewer emp.)

4/7/2022

"The peace of mind for your auto shop is SHOPMONKEY!"

5/5

What do you like best about Shopmonkey?

everything lol I love the ease of sending the estimates electronically. The customer can take their time, read what the technician recommended, look at pictures, etc... We get a lot of positive feedback from customers with the ease of use as well. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

I dislike this whole credit card dispute that customers can file with their credit cards and money gets taken from our account and the bank gets to decide. Review collected by and hosted on G2.com.

Recommendations to others considering Shopmonkey:

I recommend you get Shopmonkey! A customer took us to small court and we won, of course, due to the wonderful master tech we have but also coz everything was outlined in shop monkey, the estimates that were sent, the authorization we received via text from the customer. Shopmonkey will increase your sales and decrease the frustration of going over EVERYTHING over the phone. They have the estimate visually and when you call them, they're already aware. Review collected by and hosted on G2.com.

What problems is Shopmonkey solving and how is that benefiting you?

services decline...since we've used Shopmonkey, we've noticed the increase in the authorization. another problem is the no-show, with text/emails and reminders, customers are showing up. We noticed that our no shows have decreased as well. Review collected by and hosted on G2.com.

Greg R.

Service Manager

Small-Business (50 or fewer emp.)

5/23/2024

"ShopMonkey User for 2 Years"

3/5

What do you like best about Shopmonkey?

I like their link with Stripe; the payment completion process is very quick. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

I dislike the slowness of the system while converting an estimate to an invoice when there are multiple lines. Review collected by and hosted on G2.com.

John S.

Owner

Small-Business (50 or fewer emp.)

3/19/2024

"Great platform, soon to be excellent!"

5/5

What do you like best about Shopmonkey?

Shop Monkey is very intuitive to use and well organized. Versitile for many different service type businesses with great inventory control and customer contact methods. The current 'version 1' is a bit slow but version 2 is around the corner with even more to offer and faster response time. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

The current version 1 platform is a bit slow and could do more. Review collected by and hosted on G2.com.

Juan D.

Business Owner

Small-Business (50 or fewer emp.)

5/22/2024

"Great tool"

5/5

What do you like best about Shopmonkey?

Easy to use and configure. Easy for my other techs to update information. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

It sometimes does run a bit slow. On rare occasions, it will freeze. Review collected by and hosted on G2.com.

Jay L.

Service Manager

Small-Business (50 or fewer emp.)

5/29/2024

"Amazing Tool! Great for Shops!"

5/5

What do you like best about Shopmonkey?

Shopmonkey helps you stay super organized! The workflow is amazing. Customers love the digital aspect of working with us. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

The only downside is it not a sales platform. Review collected by and hosted on G2.com.

Questions about Shopmonkey? Ask real users or explore answers from the community

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CHRIS LEMKE

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Last activity over 4 years ago

Fleet billing

1 Upvote

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Ivey Gayles

•

Last activity over 4 years ago

How soon can we create custom lead request forms/work request forms? Also, when looking at the Line Item Report, can we see parts by their names instead of their descriptions?

2 Upvotes

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