Shopmonkey Reviews & Product Details

Smart, simple. Built for shop life. Shopmonkey is the all-in-one platform built for shop life. Trusted by 10,000+ auto shops, we simplify estimates, payments, DVIs, and scheduling in one easy tool. Everything works together, the interface makes sense on day one, and your team will actually use it. And every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Stop settling for systems or software that slow you down—invest in the platform that works as hard as you do. Book a demo. Shopmonkey streamlines operations, enhances customer interactions, and ultimately drives business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. With its user-friendly interface, Shopmonkey allows users to adapt and utilize the system quickly, minimizing the learning curve often associated with new software. Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. We're with you every step of the way. What you get: Estimates: Build accurate estimates fast with built-in parts and labor data. Send them digitally for customer approval, then convert to an invoice in one click. No re-entry. No back-and-forth. Appointments and scheduling: Manage your calendar, reduce no-shows with automated reminders, and keep your bays full without the chaos. Digital Vehicle Inspections: Build trust and increase approvals with photo and video inspections sent directly to your customer's phone. Reporting: See exactly how your shop is performing. Sales, technician productivity, and business trends — all in one dashboard, without digging through spreadsheets. Customer communication: Two-way texting and email keep customers informed on their vehicle's status without you picking up the phone. Automated updates handle the routine stuff so your team can focus on the work. Accounting Solutions: Financial clarity, built directly into Shopmonkey. Hand off to a dedicated bookkeeper or manage it yourself. Marketing: Run automated SMS and email campaigns to bring customers back and fill your schedule during slow stretches. Support and Onboarding: Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Technician tools — Assign jobs, track time, and keep your techs moving with tools built for the shop floor, not the front office. Inventory management — Track parts and supplies in real time so you're never caught short or over-ordering. Integrations — Shopmonkey connects with the tools you already rely on, including QuickBooks, PartsTech, Nextpart, RepairLink, and CARFAX. Find the pricing that's the right fit for your auto shop: https://www.shopmonkey.io/pricing Check out our social channels: Facebook | LinkedIn | Instagram | YouTube

Seller

Shopmonkey

Discussions

Shopmonkey Community

Languages Supported

English, Spanish

Solution Type

Best-of-Breed

Pricing

Pricing provided by Shopmonkey.

Basic

$239.00

3 User Licenses Per Month

View More Pricing Information

Shopmonkey Integrations

(6)

Verified by Shopmonkey

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Andrew W.

Shop General Manager

Small-Business (50 or fewer emp.)

3/20/2024

"We Love It!"

5/5

What do you like best about Shopmonkey?

Mobile, Intuitive, Updated, Clean, Great Service From Customer Service, Great Pricing, Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

Sometimes it can be a little laggy. Sometimes when you click labor it freezes, so you instinctively click it again then you get 2 labor lines. Review collected by and hosted on G2.com.

William E.

Small-Business (50 or fewer emp.)

3/26/2024

"Great Platform"

5/5

What do you like best about Shopmonkey?

This platform has made it so easy to communicate with our customers. The customer support has been wonderful and they are always available to answer any questions or concerns. They have a number of features that are really helpful, like the text communication, appointment reminders, and the ability for our customers to pay online! Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

The only, very minor, thing I would call out is I would like more diverse reporting options, but when I reached out about this the team said that they would consider this suggestion when they make their next round of updates. Honestly, the reports are wonderful, it's more about something specific our company could benefit by having. Review collected by and hosted on G2.com.

Heath F.

Store Manager

Small-Business (50 or fewer emp.)

8/14/2024

"Great POS"

5/5

What do you like best about Shopmonkey?

Very easy to keep track of sales, tracking inventory and communicating with customers. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

Cant send the same invoice to multiple people at once. It has to be sent one at a time. Review collected by and hosted on G2.com.

Jasmine B.

Fleet Advisor

Small-Business (50 or fewer emp.)

8/14/2024

"Best way to keep repairs in order and have communication through the stages of repairs"

5/5

What do you like best about Shopmonkey?

The easy access to keep things organized for the company Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

Only feature is on mobile view it is very easily to mistakingly move a ticket into wrong column Review collected by and hosted on G2.com.

Yaz H.

Ceo

Small-Business (50 or fewer emp.)

9/9/2023

"Love the App"

5/5

What do you like best about Shopmonkey?

We use an iPad and check in customers in the parking lot. It's quick, easy, and makes our life easier. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

The labor guide, looking up accurate information, repair and quotes Review collected by and hosted on G2.com.

Response from Aileen Aquino of Shopmonkey

edit

Thank you for the feedback, Yaz! Please continue sharing feedback so we can improve the product and better support you and your shop.

Verified User in Automotive

Small-Business (50 or fewer emp.)

11/21/2024

"Lightweight and efficient shop management system."

5/5

What do you like best about Shopmonkey?

Ease of use and navigation. All controls are intuitive and tactile. Canned services are really helpful for our shop. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

At times the interface is slow to load. Additionally haven't seen any notable new features in years. Review collected by and hosted on G2.com.

Response from Aileen Aquino of Shopmonkey

edit

Thank you for the review! Glad Shopmonkey has been helpful.

Ayla P.

Service advisor

Mid-Market (51-1000 emp.)

8/14/2024

"Absolutely love this program!"

5/5

What do you like best about Shopmonkey?

So easy to use, very streamline and the billing and communication in this app is amazing. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

No complaints at all. I've been in this industry for 11 years and this is the best program I've ever used. Review collected by and hosted on G2.com.

Dion S.

CEO

Small-Business (50 or fewer emp.)

11/14/2024

"Very good shop management software"

4.5/5

What do you like best about Shopmonkey?

I like how customizable ShopMonkey is. Easy to use, and cost effective Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

The parts and inventory side can use some work to reduce some steps and make large invoices easier to close out Review collected by and hosted on G2.com.

Response from Aileen Aquino of Shopmonkey

edit

Thank you for the feedback, Dion! Glad Shopmonkey has been helpful with your shop's organization and processes.

Verified User in Automotive

Small-Business (50 or fewer emp.)

3/22/2024

"Shopmonkey allows a business to focus on making money"

5/5

What do you like best about Shopmonkey?

We switched to Shopmonkey primarily due to efficiency and ease of producing an estimate quickly. The ability of the program to make adjustments is highly flexible, which allows our service team to move forward with confidence, knowing if there is a change required down the line. Customer support is available! Any issues I have had have been addressed in a very timely manner. A few of the more sensitive issues regarding payments and refunds that took longer were not only resolved but earned my trust with this company even more. E-sign! Woo-hoo! This feature allows us to have a verified customer confirmation on file with such ease. Cannot say how much this is appreciated. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

The Purchase Orders could have more spots for information like order numbers, tracking numbers, date received, sales person etc. <-AMEN. I would like the downloading of vendors from QuickBooks to have selection options. Currently, it is all or none. I would like the option to add a technician without paying for them as a user because our techs do not use the system. I would benefit greatly with some more options in editing the users' permissions. Review collected by and hosted on G2.com.

What problems is Shopmonkey solving and how is that benefiting you?

It is solving a timing issue in the service writing department. Estimates used to take DAYS due to the complicated set-up and requirements demanded from other SMSs. It solves the problem of adding labor and technicians to jobs, and closing out tickets. On prior systems, it was impossible to close out a ticket if a labor wasn't marked or technician attached, but it also wouldn't tell you where in the ticket it was referencing. Payments are amazingly easy to take, love the option to not take American Express. Other systems didn't take the payments and did not facilitate a third party like Shopmonkey does with Stripe. The flat fee of the service charges on payments we do take in. Before, there was a two-page complicated bill that consistently added fees that we had to 'catch' to dispute. Customer support is available through chat and prompt. Before, it was very hard to get ahold of someone on the phone and chat option not available. The ability to resolve the issue was also hindered due to their outdated and complicated set-ups. It solved our ability to communicate with the customer better by sending them estimates and updates with the click of a button. Review collected by and hosted on G2.com.

Juan D.

Director of Operations

Small-Business (50 or fewer emp.)

8/14/2024

"Review of shopmonkey software"

4/5

What do you like best about Shopmonkey?

Very easy to use and it keeps good track of all work going on in the shop. Review collected by and hosted on G2.com.

What do you dislike about Shopmonkey?

There are times where customer service lacks. Too long to respond to issues. Review collected by and hosted on G2.com.

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CHRIS LEMKE

•

Last activity over 4 years ago

Fleet billing

1 Upvote

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Ivey Gayles

•

Last activity over 4 years ago

How soon can we create custom lead request forms/work request forms? Also, when looking at the Line Item Report, can we see parts by their names instead of their descriptions?

2 Upvotes

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