--- title: Shopmonkey Reviews meta_title: 'Shopmonkey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 410 reviews by the users' company size, role or industry to find out how Shopmonkey works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 410 scale: '5' date_modified: '2026-07-17' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Shopmonkey Reviews **Vendor:** Shopmonkey **Category:** [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 410 ## About Shopmonkey Smart, simple. Built for shop life. Shopmonkey is the all-in-one platform built for shop life. Trusted by 10,000+ auto shops, we simplify estimates, payments, DVIs, and scheduling in one easy tool. Everything works together, the interface makes sense on day one, and your team will actually use it. And every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Stop settling for systems or software that slow you down—invest in the platform that works as hard as you do. Book a demo. Shopmonkey streamlines operations, enhances customer interactions, and ultimately drives business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. With its user-friendly interface, Shopmonkey allows users to adapt and utilize the system quickly, minimizing the learning curve often associated with new software. Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. We're with you every step of the way. What you get: Estimates: Build accurate estimates fast with built-in parts and labor data. Send them digitally for customer approval, then convert to an invoice in one click. No re-entry. No back-and-forth. Appointments and scheduling: Manage your calendar, reduce no-shows with automated reminders, and keep your bays full without the chaos. Digital Vehicle Inspections: Build trust and increase approvals with photo and video inspections sent directly to your customer's phone. Reporting: See exactly how your shop is performing. Sales, technician productivity, and business trends — all in one dashboard, without digging through spreadsheets. Customer communication: Two-way texting and email keep customers informed on their vehicle's status without you picking up the phone. Automated updates handle the routine stuff so your team can focus on the work. Accounting Solutions: Financial clarity, built directly into Shopmonkey. Hand off to a dedicated bookkeeper or manage it yourself. Marketing: Run automated SMS and email campaigns to bring customers back and fill your schedule during slow stretches. Support and Onboarding: Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Technician tools — Assign jobs, track time, and keep your techs moving with tools built for the shop floor, not the front office. Inventory management — Track parts and supplies in real time so you're never caught short or over-ordering. Integrations — Shopmonkey connects with the tools you already rely on, including QuickBooks, PartsTech, Nextpart, RepairLink, and CARFAX. Find the pricing that's the right fit for your auto shop: https://www.shopmonkey.io/pricing Check out our social channels: Facebook | LinkedIn | Instagram | YouTube ## Shopmonkey Pros & Cons **What users like:** - Users find the **ease of use** of Shopmonkey remarkable, enhancing efficiency and navigation with intuitive controls. (17 reviews) - Users commend Shopmonkey for its **seamless customer communication** , enhancing their ability to interact effectively and efficiently. (12 reviews) - Users praise the **excellent customer support** of Shopmonkey, making their experience smooth and efficient. (9 reviews) - Users love the **excellent customer communication** features of Shopmonkey, streamlining interactions and improving overall efficiency. (7 reviews) - Users praise Shopmonkey for its **efficiency improvements** , making shop management smoother and more effective. (6 reviews) - Users find the **setup ease** of Shopmonkey invaluable, streamlining operations and enhancing customer communication effortlessly. (6 reviews) - Users value the **seamless integrations** of Shopmonkey, enhancing efficiency in tracking jobs, billing, and customer communication. (5 reviews) - Invoicing (5 reviews) - Users find Shopmonkey's **navigation ease** remarkable, enjoying intuitive controls and efficient appointment management for their businesses. (5 reviews) - Users value the **organization system** of Shopmonkey, appreciating its ability to keep work orders neatly categorized and accessible. (5 reviews) **What users dislike:** - Users find the **limited functionality** of Shopmonkey frustrating, citing missing features and adjustments from previous versions. (8 reviews) - Users report **missing features** in Shopmonkey, including inaccurate estimations and limitations on tax adjustments and duplications. (8 reviews) - Users find Shopmonkey's **parts management system glitchy** , complicating inventory management and technician updates. (7 reviews) - Users experience **slow performance** , including glitches and delays that hinder task efficiency and reliability. (7 reviews) - Users report **inaccurate information** regarding estimations and pricing, leading to confusion and additional steps needed for corrections. (5 reviews) - Users experience **glitches in inventory management** with Shopmonkey, leading to inefficiencies and frustration with essential tasks. (5 reviews) - Users experience frequent **invoicing issues** with Shopmonkey, hindering productivity and making tasks unnecessarily complex. (5 reviews) - Technical Issues (5 reviews) - Poor Service Management (4 reviews) - System Instability (4 reviews) ## Shopmonkey Reviews ### 1. All in one shop control **Rating:** 4.0/5.0 stars **Reviewed by:** JD R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** Everything is in one place, I don't have to waste time on multiple applications, parts, labor, pay, communication it's all here. My employees can clock in and see what's do be done for the day. We use it constantly. Customer support is quick to get to me. I love that it integrates with quickbooks **What do you dislike about Shopmonkey?** There is a lot to learn to use it at its full capability. **What problems is Shopmonkey solving and how is that benefiting you?** Labor guides and sending invoices that can be paid directly through the app. ### 2. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Antwaun L. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Shopmonkey?** One stop shop for my business. Allowed us to be more efficient. We use it everyday. Easy to integrate with the other tools that we use. Our rep is always there when I need him. Nash is great. **What do you dislike about Shopmonkey?** Nothing. It is a great product........... **What problems is Shopmonkey solving and how is that benefiting you?** Organiztion. Saving time. ### 3. Shopmonkey is a great all around maintenance program **Rating:** 4.0/5.0 stars **Reviewed by:** Nick W. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Shopmonkey?** The thing i like most about the program is the work orders keep everything organized. Services are organized individually to keep you on track and allow you to check things off as you go for long drawn out jobs. **What do you dislike about Shopmonkey?** The biggest thing i think is a downfall is if you use the program for payments, i would like to see some better reports like profit and loss and reports of that nature. **What problems is Shopmonkey solving and how is that benefiting you?** the program is helping us to better track our employee time on jobs. Also having a calander that can incorperate the job needing to be done with the customer and truck information is a huge benefit. ### 4. Shopmonkey is super user friendly and easy to navigate. One of the best things we've added at Renty. **Rating:** 5.0/5.0 stars **Reviewed by:** Alfredo T. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Shopmonkey?** How easy to navigate is and how easy it is to correct mistakes. **What do you dislike about Shopmonkey?** I haven't found a single thing taht I don't like, yet. **What problems is Shopmonkey solving and how is that benefiting you?** The fact that we can add and/or edit work orders without having to cancel them outright is one of the biggest benefits. ### 5. it's great, we use it on a daily basis at our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Steven N. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Shopmonkey?** the level of information you input and let customers know. **What do you dislike about Shopmonkey?** certain features like attaching contracts to an invoice or estimate, there are other things but we have sent a feature request for them. **What problems is Shopmonkey solving and how is that benefiting you?** ability to add visual and written inspection for each job. ### 6. It is very well thought out and clearly has been put together by former advisors and shop managers **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon L. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Shopmonkey?** the parts integrations with the various venders like world pac etc. **What do you dislike about Shopmonkey?** The speed and responsiveness, also it seems to freeze on occasion. **What problems is Shopmonkey solving and how is that benefiting you?** It gives us a platform to write estimates in an efficient and professional way we simply were unable to match using our own portal ### 7. Overall good but a lot of issues with version 2.0 **Rating:** 3.5/5.0 stars **Reviewed by:** Paul F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** Shopmonkey really helped streamline our operationh from writing estimates, to communicating with customers via text & email, to invoicing via Quickbooks. **What do you dislike about Shopmonkey?** While there's a lot I like about Shopmonkey, I would like it even more if I could customize some reports more than I am able to presently. **What problems is Shopmonkey solving and how is that benefiting you?** One of the key features I like about Shopmonkey is the ability to have work authorized via text or email. That way everything is on record, not just verbal. ### 8. Shopmonkey is quick, easy access, and adaptable. **Rating:** 4.0/5.0 stars **Reviewed by:** Jacob M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Shopmonkey?** Pulling up information with a quick search makes filing and grouping easy. **What do you dislike about Shopmonkey?** There are occasional system crashes that slows down access throughout the day. But very rarely does this happen. **What problems is Shopmonkey solving and how is that benefiting you?** Organization is the biggest key. Pulling up invoices by customer or by invoice number. ### 9. Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Kylee R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Shopmonkey?** The fact that we can do estimates, invoice, communicate with clients, accept payment all from one spot! **What do you dislike about Shopmonkey?** The labor guide isn't very large. There's been many times where I cannot find the labor times for jobs. **What problems is Shopmonkey solving and how is that benefiting you?** Organization, efficiency. ### 10. I should have signed up sooner **Rating:** 5.0/5.0 stars **Reviewed by:** Berk A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Shopmonkey?** Ease of writing service tickets and feature packed to help user to provide faster customer support. **What do you dislike about Shopmonkey?** Not much other than sharing video integration could be better **What problems is Shopmonkey solving and how is that benefiting you?** Very quick to write tickets, seemless integration with parts suppliers, less time spent on the phone with customers. ### 11. Works great **Rating:** 0.0/5.0 stars **Reviewed by:** Joseph W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** I like easy bookkeeping it has to offer. Great for billing, invoices and inventory. **What do you dislike about Shopmonkey?** The program can be slow at times and freezes up. **What problems is Shopmonkey solving and how is that benefiting you?** Inventory, billing and receiving is a much faster process using this software. ### 12. Improved shop efficiency and customer communication **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Shopmonkey?** Parts ordering/pricing, customer communication/reminders, customer support has been helpful since the beginning, easy to use and track vehicle history **What do you dislike about Shopmonkey?** Downside has been the tie in to Motor for troubleshooting and accurate labor times **What problems is Shopmonkey solving and how is that benefiting you?** Parts ordering/tracking/integration into the work order, scheduling, and customer communication. ### 13. Finally got entire team on the same page and organized **Rating:** 5.0/5.0 stars **Reviewed by:** Garrett W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Shopmonkey?** Trello style cards with accounting features **What do you dislike about Shopmonkey?** Cards aren't as robust as trello but the frequent updates give me hope **What problems is Shopmonkey solving and how is that benefiting you?** We are finally able to have each team member use a single platform to preform all cordinating ### 14. Makes my workday much more organized and clear. **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus U. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Shopmonkey?** Simple yet effective layout. All my jobs flow easier and I enjoy taking photos/seeing photos. Very nice the photos dont save to my camera roll either. Liz in customer service is AWESOME! **What do you dislike about Shopmonkey?** had trouble logging in a couple times. Other than thast its been great to use. **What problems is Shopmonkey solving and how is that benefiting you?** we used to have confusion because no picturees were being taken and we were trying to rememebr stuff/think back on. Now we can go back see the pictures and have clarity not confusion. ### 15. Best schedule app **Rating:** 5.0/5.0 stars **Reviewed by:** gabriel g. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Shopmonkey?** It manages your schedule the best way, clocking in and out never Been easier **What do you dislike about Shopmonkey?** Nothing much, just need to get the app on mobile some final touches **What problems is Shopmonkey solving and how is that benefiting you?** Manages my schedule and vehicles for me ### 16. Great tool for my shop! **Rating:** 4.5/5.0 stars **Reviewed by:** Joe K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Shopmonkey?** Modern interfacy are, Stripe payments integrated, API is more robust and modern than most competitors. Mobile app works great for my techs, especially capturing photos of things they find in the field. All in all, I like the system. **What do you dislike about Shopmonkey?** They are rolling out their new API and I can't wait! **What problems is Shopmonkey solving and how is that benefiting you?** They provide a solid operating system for my shop to handle ticket mangement and payments. We would love to use their tools for inventory/parts management, but we haven't gotten there yet. ### 17. too many emails **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Shopmonkey?** we can have all clients and their requested services and billing in one simple platform **What do you dislike about Shopmonkey?** Too many (unnecessary) notification emails. our shop does several customizations to each client's van and sometimes I get up to 10 different emails one for every single auto part. I guess this could be annoying for the client. Maybe summarizing all this into only one email would be better. **What problems is Shopmonkey solving and how is that benefiting you?** My role is to take new clients' information and enter it into Shop Monkey. It is helping me compile new clients into one single database. Plus, we're able to communicate directly with the client, through the platform and register their requests, payments, and all other necessary records ### 18. Excellent Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Shopmonkey?** Shopmonkey has been a very valuable software as we expanded our business. It really makes it easy for us to create invoices, have customers pay, and keep track of work. I really like how it ties into Quickbooks, allowing my bookkeeping to be much smoother. **What do you dislike about Shopmonkey?** Probably wish I could create a "draft" for appointments so I can remember to followup but not set-up an appointment if the customer wasn't ready to finalize. **What problems is Shopmonkey solving and how is that benefiting you?** No issues ### 19. great program easy to manage, I constantly get compliments on the ease of access for my customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Alan W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Shopmonkey?** The links to the customers make for a very pleasant experience and a very seemless interaction from scheduling and previewing estimates to communication and mobile payments those tools are the most noticibly appreciated by my customers and happy customers makes good experiences and increases repeat business! **What do you dislike about Shopmonkey?** I'm still learning everything about the system it has so many features it has been difficult to keep up! and i know they have wonderful support I just do not have the extra time to put into learning more. **What problems is Shopmonkey solving and how is that benefiting you?** customer communications and book keeping and credit card processing. ### 20. Makes running our shop easy **Rating:** 5.0/5.0 stars **Reviewed by:** Bruce R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Shopmonkey?** It's simple and quick! All the vendors we can add to partstech! Makes everything so easy! **What do you dislike about Shopmonkey?** Haven't found any dislikes yet. So far so good **What problems is Shopmonkey solving and how is that benefiting you?** They've answered every question we've had so far ### 21. Useful for most shops **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2023 **What do you like best about Shopmonkey?** I like how easy it is for anyone on my team to access information from anywhere with an internet connection. **What do you dislike about Shopmonkey?** I don't like the prebuilt RO numbers. Wish I could remove them or change them at least. Most shops have their own set of RO/PO stickers that they go by. **What problems is Shopmonkey solving and how is that benefiting you?** Saving us lots of time Employees can access work orders from anywhere Easy to track repair progress Run vendor report summaries ### 22. Incredibly easy, with tons of integrations. **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle A. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Shopmonkey?** The streamlining of our CSM system through shop monkey. It takes all the busy work out of having to send reminders, and appointment notifications. They are affordable and have fantastic integration for quickbooks and carfax. **What do you dislike about Shopmonkey?** Only thing I dislike is they don't have a native app for iOS or Android. This would make making appointments on the fly incredibly easy and would help out for when I'm not in the shop. **What problems is Shopmonkey solving and how is that benefiting you?** Makes it very easy to book keep and keep track of receipts, income, labor, etc. ### 23. Excellent Product, High Price Tag **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** The program is fluid and easy to use. The layout is clear and easy to understand for people with moderate computer experience. Customer service is helpful when necessary and easy to get a hold of. **What do you dislike about Shopmonkey?** We feel the price tag is way too high for the services offered, there should be lower tiers potentially for users using less features. The program does not let you choose between metric or imperial measurements, you choose either miles or kilometers and then are stuck like that. We run into almost equal parts MPH and KPH odometers in our business so this is disappointing. **What problems is Shopmonkey solving and how is that benefiting you?** Used for invoicing and monitoring workflow. ### 24. We have had a great experience using ShopMonkey! **Rating:** 4.5/5.0 stars **Reviewed by:** Hunter L. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Shopmonkey?** -messaging features -web based software -purchase order integration -simplicity in the interface -simple and easy customer profiles -ability to link and add vehicles **What do you dislike about Shopmonkey?** -no cash drawer functionality -no mass messaging feature **Recommendations to others considering Shopmonkey:** This platform allows easy integration of previously used software and has many great functions that a business can integrate into its day-to-day. **What problems is Shopmonkey solving and how is that benefiting you?** Being able to communicate with customers on the app allows us to easily get in touch with customers without delays in communication. Shopmonkey has allowed us to easily integrate many different programs and functions we were using into one system. ### 25. Direct simple and great UI **Rating:** 4.5/5.0 stars **Reviewed by:** Nalinaksha S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Shopmonkey?** The simplicity and updated UI and UX. The software is to the point without unneeded complications. **What do you dislike about Shopmonkey?** I wish there were more feature on both the desktop and app. **What problems is Shopmonkey solving and how is that benefiting you?** CRM, customer follow up, payment processing. ### 26. Best way to get organized **Rating:** 5.0/5.0 stars **Reviewed by:** Timur N. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Shopmonkey?** The best part of shop monkey is how it gets all the jobs completed and coming up displayed in front of you. **What do you dislike about Shopmonkey?** Sometimes the system freezes and glitches. **What problems is Shopmonkey solving and how is that benefiting you?** It helps keep track of customers who still have an open balance and helps not forget about them. ### 27. Owner **Rating:** 4.0/5.0 stars **Reviewed by:** Derek L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Shopmonkey?** Order trcking, invoicing with quickbooks. Also like the auto report generation **What do you dislike about Shopmonkey?** Price, Extra cost for multiple users. its pricy when i was starting up **What problems is Shopmonkey solving and how is that benefiting you?** Tracking Sales, Keeping track of payments ### 28. THe other softwares pale in comparison **Rating:** 5.0/5.0 stars **Reviewed by:** Amber M. | Parts Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Shopmonkey?** THe support staff is quick to address any user concerns we have. It is also easier to navigate than previously used softwares. **What do you dislike about Shopmonkey?** I can't search for part numbers billed on specific invoices in history or listed on estimates. It is also unfortunate we do not yet have a way to track first in, first out inventory. **What problems is Shopmonkey solving and how is that benefiting you?** Shop Monkey has solved a variety of problems but it has most improved our inventory tracking & reporting. The Shop Monkey staff, Justin Stefani specifically, is incredibly attentive. Any issue presented is addressed almost immediately, always. ### 29. Easy to use and manage shop **Rating:** 5.0/5.0 stars **Reviewed by:** Rogers A. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Shopmonkey?** Writing estimates and creating work orders is super easy. Adding parts and labor is a breeze. I love the labels. Helps keep track of individual parts on order. **What do you dislike about Shopmonkey?** I have the base version so I can't keep any parts in inventory. I am a very small shop so not a huge problem. **What problems is Shopmonkey solving and how is that benefiting you?** I use Shopmonkey to write work orders and invoices. I love the automatic mark up of parts. Less time with the calculator and on the computer. ### 30. Modern, easy to use, great for customer and business **Rating:** 5.0/5.0 stars **Reviewed by:** Luigi C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** Text/Email work authorizations and invoices, 2 way communication w customer, modern feel and easy to use **What do you dislike about Shopmonkey?** It's getting more and more expensive for a small automotive shop **What problems is Shopmonkey solving and how is that benefiting you?** Modern invoicing ### 31. Efficient, easy to use and an application that grows our company. **Rating:** 5.0/5.0 stars **Reviewed by:** Jayleen F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Shopmonkey?** The most helpful thing about Shopmonkey is an efficient and clean way of keeping account of our invoices, parts and work done. Each aspect of Shopmonkey is innovative and organized, which leads to more productivity and appreciation from our customers. **What do you dislike about Shopmonkey?** Honestly, there isn't a bad thing to state about Shopmonkeyl. The application is easy to use and understand. Tutorials and aid are provided, and an excellent tool for businesses to use. **What problems is Shopmonkey solving and how is that benefiting you?** Before Shopmonkey, not only was our company losing money, but our company was expanding rapidly with no organization to maintain our growth and sales properly. Shopemoney provides proof to our customers and us of what is happening with our repairs to every detail. Each department of our company uses this application, which has helped grow our efficiency. ### 32. Shopmonkey made our service writing much easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Evan K. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Shopmonkey?** shopmonkey is easy to learn and makes invoices look amazing **What do you dislike about Shopmonkey?** finding parts for the reccomeend services is annoying **What problems is Shopmonkey solving and how is that benefiting you?** shopmonkey made our invoices go from bland and confusing to well layered and easy to read ### 33. Overwhelmingly happy with this service. **Rating:** 5.0/5.0 stars **Reviewed by:** Adam W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** I really like the overall ease of use, its intuative and easy to navigate and even search for information. **What do you dislike about Shopmonkey?** None that I can think of right now. I have no compaints. **What problems is Shopmonkey solving and how is that benefiting you?** Inventory management. We have 100+ cars going through our shop everyday and its nice to be able to search any indivicual car and find out exactly where we are at with it. ### 34. Good fit for our lube and repair business **Rating:** 4.0/5.0 stars **Reviewed by:** corey b. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Shopmonkey?** Being able to contact customers directly **What do you dislike about Shopmonkey?** At times we've had issues with the program being very slow and frustrating **What problems is Shopmonkey solving and how is that benefiting you?** Ease of use for our techs ### 35. Easy to use, makes everything on the shop more visible. **Rating:** 4.5/5.0 stars **Reviewed by:** José M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** Great user interface, very user friendly. Great customer support. **What do you dislike about Shopmonkey?** Limited accounting applications for integration. **What problems is Shopmonkey solving and how is that benefiting you?** Getting real cost about my services and defining my real margins. ### 36. Has drastically increased my organization, customer communication and scheduling! **Rating:** 5.0/5.0 stars **Reviewed by:** John L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Shopmonkey?** Time clocks, work flow management, calendar with scheduling and direct messaging to customers, online request form, payments, literally has all of it. **What do you dislike about Shopmonkey?** I think If I had to find something it may be the very general request form. Although, The Shop Monkey team will probably work on that as they have any other questions or issues I've had. **What problems is Shopmonkey solving and how is that benefiting you?** Complete Customer Management, Time tracking on jobs, Scheduling, and Authorizing, At this point, it's a one-stop shop for front-end management. ### 37. Keeps our Company Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Paige W. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Shopmonkey?** We love that it keeps a history for our returning customers, it keeps everything organized, and there are multiple profit margin features that are helpful. **What do you dislike about Shopmonkey?** The only issue we have had this far is sometimes there is a lag in the website. The payment screen spins for awhile when processing, which caused a double payment, and then adding services or product information sometimes laggs to where it will post multiple services at once. **What problems is Shopmonkey solving and how is that benefiting you?** We can now look up history, we have smaller credit card fees, and the canned services are great to make sure prices are quoted correctly. ### 38. The best shop management system, hands down! **Rating:** 5.0/5.0 stars **Reviewed by:** Arthur H. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Shopmonkey?** The easy to use shop dashboard that makes it a breeze to navigate. **What do you dislike about Shopmonkey?** The calendar that won't sync with my google calendar. I would definitely like to see this as an update in the future, fingers crossed. **What problems is Shopmonkey solving and how is that benefiting you?** Customer contact and appointment confirmation. It keeps us off the phone and having to reach as much. So overall our productivity has increased. ### 39. Success with ShopMonkey **Rating:** 5.0/5.0 stars **Reviewed by:** Cheri G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Shopmonkey?** User Friendly - Lots of Features to run business smoothly **What do you dislike about Shopmonkey?** We like the ease of Shopmonkey so far, so good. **What problems is Shopmonkey solving and how is that benefiting you?** Connecting employer and employees and customers! ### 40. Shopmonkey money maker **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Shopmonkey?** Organization of the dash board and the customization is very well thought out and very easy to navigate. The ability to send invoices very easily via text or email. **What do you dislike about Shopmonkey?** The app for iPhone doesn't give the ability to make invoices. It is very limited on the app. They also don't have an app for android phones. if you have multiple places where parts are stored, it seems this organized in the inventory on Shopmonkey. **What problems is Shopmonkey solving and how is that benefiting you?** Organization and the Bility to keep track of work that is still in progress. Customers who have been billed and customers who have not been billed and customers who have not yet paid their invoices. ### 41. Works great for Invoices **Rating:** 5.0/5.0 stars **Reviewed by:** Vlad B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** Easy to sure and keep invoices organised **What do you dislike about Shopmonkey?** Everythig is great! Our company have used it for many years **What problems is Shopmonkey solving and how is that benefiting you?** Make invoiced and keep organised ### 42. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Shopmonkey?** I like the ability to personalize the dashboard. The software really works well for fleet management, pro essing card payments is a breeze **What do you dislike about Shopmonkey?** If I had to complain about anything I would say the price is high compared to other products on the market however it is worth it in my opinion **What problems is Shopmonkey solving and how is that benefiting you?** It gives me a one stop shop for reporting as well as fleet management ### 43. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Shopmonkey?** The time clock feature and overall lay out of the app **What do you dislike about Shopmonkey?** Nothing at all, excellent app and website! **What problems is Shopmonkey solving and how is that benefiting you?** Time clock, inspection, hard internet useage ### 44. Great Automotive Management Tool **Rating:** 4.0/5.0 stars **Reviewed by:** logan l. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Shopmonkey?** The ease of entering VINs and mileage for record keeping, along with the labor guide for estimating. **What do you dislike about Shopmonkey?** It can be a bit overwhelming to step into and get the hang of everything, but once you learn the ins and outs it becomes seamless. **What problems is Shopmonkey solving and how is that benefiting you?** It helps us keep record of customer authorizations as well as addresses, email addresses, various phone numbers as well as vehicle VINs, mileage and other identifying factors. ### 45. Tightened Up Our Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Tyler B. | Tech Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Shopmonkey?** Attaching Pictures to Jobs. Attaching Invoices to the Schedule. Integrates well with quickbooks. **What do you dislike about Shopmonkey?** Reports could be better. (Although they say version 2 is coming soon and hopefully that improves) No way to schedule employees like on other time tracking apps. **What problems is Shopmonkey solving and how is that benefiting you?** We didn't have an easy way to attach pictures to invoices with only quickbooks. We also were handwriting work orders for installers before this. ### 46. Looks like the beginning of a beautiful relationship... **Rating:** 4.5/5.0 stars **Reviewed by:** courtney b. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Shopmonkey?** Ease of use with great customer service! **What do you dislike about Shopmonkey?** No website intergration, yet! Looking forward to website booking! **What problems is Shopmonkey solving and how is that benefiting you?** One stop shopping for invoices, estimates etc. ### 47. Great POS system **Rating:** 5.0/5.0 stars **Reviewed by:** Brian H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Shopmonkey?** Having the ability to keep track of our customers purchases and when they had service completed. **What do you dislike about Shopmonkey?** Nothing, to mention on dislike. Its a great system. **What problems is Shopmonkey solving and how is that benefiting you?** Keeping up with our database and billing is our biggest use. ### 48. Lots of Features Available but Could Not Choose Smaller Plan **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Shopmonkey?** Workflow and Reports. Helps with working on multiple projects delegated to multiple people. Easy to use once familiar. **What do you dislike about Shopmonkey?** Monthly fee too high, should have been negotiated by a representative as told after signing up but they did not call. Also mobile app isn't quite there yet. **What problems is Shopmonkey solving and how is that benefiting you?** Invoices and estimates look cleaner and more organized than our previous POS system ### 49. Best shop maintenance program **Rating:** 5.0/5.0 stars **Reviewed by:** matt s. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** Fast customer service, makes ordering parts a breeze with parts tech **What do you dislike about Shopmonkey?** it is mainly set up for hourly workers not flat rate. i also would like to be able to have a better way to charge a credit card fee instead of having to do it manually **What problems is Shopmonkey solving and how is that benefiting you?** maintaing a customer base and keeping track of records ### 50. Love the Product **Rating:** 5.0/5.0 stars **Reviewed by:** Jodie O. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Shopmonkey?** I like the availably of being able tochat with a team when i run into issues. I like the columns to keep updated on where we are on a work order. Pricing for what you get is also great. Set up is easy, I was able to transfer my information from Quickbooks Desktop. Was up and running quickly **What do you dislike about Shopmonkey?** I wish there was a scan tool for items we sell over the counter. The list of customer is not available to my mechanic. **What problems is Shopmonkey solving and how is that benefiting you?** I am not aware of any problems at this time ## Shopmonkey Discussions - [How soon can we create custom lead request forms/work request forms? Also, when looking at the Line Item Report, can we see parts by their names instead of their descriptions?](https://www.g2.com/discussions/how-soon-can-we-create-custom-lead-request-forms-work-request-forms-also-when-looking-at-the-line-item-report-can-we-see-parts-by-their-names-instead-of-their-descriptions) - 1 comment, 2 upvotes - [Fleet billing](https://www.g2.com/discussions/fleet-billing) - 1 comment, 1 upvote - [View Shopmonkey pricing details and edition comparison](https://www.g2.com/products/shopmonkey/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-25+19%3A08%3A07+-0500&secure%5Bsession_id%5D=27a7ddf4-0d6e-4425-a94b-00862c3f0870&secure%5Btoken%5D=47e9133924333295b59289c1b0b4ae6c6f7885ffbf1f61c96e189ee67e78e3fb&format=llm_user) ## Shopmonkey Integrations - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Shopmonkey Features **Shop Management** - Estimates and Invoicing - Parts Purchasing - Inventory Management - Service Orders - Labor Tracking **Operations Management - Auto Shop Management** - Appointment Scheduling - Inventory Management - Task Management - Digital Vehicle Inspection (DVI) - Employee Management **Technician Tools** - Preventative Maintenance and Inspections - Task Alerts - Labor Times and Wire Diagrams **Customer Relationship Management - Auto Shop Management** - Automated Reminders - Marketing - CRM **Customer Management** - Repair Updates **Financial Management - Auto Shop Management** - Reports and Analytics - Billing and Invoicing - Estimating ## Top Shopmonkey Alternatives - [Alldata](https://www.g2.com/products/alldata/reviews) - 4.1/5.0 (24 reviews) - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (741 reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) - 4.9/5.0 (488 reviews)