--- title: Shopmonkey Reviews meta_title: 'Shopmonkey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 410 reviews by the users' company size, role or industry to find out how Shopmonkey works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 410 scale: '5' date_modified: '2026-07-17' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Shopmonkey Reviews **Vendor:** Shopmonkey **Category:** [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 410 ## About Shopmonkey Smart, simple. Built for shop life. Shopmonkey is the all-in-one platform built for shop life. Trusted by 10,000+ auto shops, we simplify estimates, payments, DVIs, and scheduling in one easy tool. Everything works together, the interface makes sense on day one, and your team will actually use it. And every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Stop settling for systems or software that slow you down—invest in the platform that works as hard as you do. Book a demo. Shopmonkey streamlines operations, enhances customer interactions, and ultimately drives business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. With its user-friendly interface, Shopmonkey allows users to adapt and utilize the system quickly, minimizing the learning curve often associated with new software. Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. We're with you every step of the way. What you get: Estimates: Build accurate estimates fast with built-in parts and labor data. Send them digitally for customer approval, then convert to an invoice in one click. No re-entry. No back-and-forth. Appointments and scheduling: Manage your calendar, reduce no-shows with automated reminders, and keep your bays full without the chaos. Digital Vehicle Inspections: Build trust and increase approvals with photo and video inspections sent directly to your customer's phone. Reporting: See exactly how your shop is performing. Sales, technician productivity, and business trends — all in one dashboard, without digging through spreadsheets. Customer communication: Two-way texting and email keep customers informed on their vehicle's status without you picking up the phone. Automated updates handle the routine stuff so your team can focus on the work. Accounting Solutions: Financial clarity, built directly into Shopmonkey. Hand off to a dedicated bookkeeper or manage it yourself. Marketing: Run automated SMS and email campaigns to bring customers back and fill your schedule during slow stretches. Support and Onboarding: Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Technician tools — Assign jobs, track time, and keep your techs moving with tools built for the shop floor, not the front office. Inventory management — Track parts and supplies in real time so you're never caught short or over-ordering. Integrations — Shopmonkey connects with the tools you already rely on, including QuickBooks, PartsTech, Nextpart, RepairLink, and CARFAX. Find the pricing that's the right fit for your auto shop: https://www.shopmonkey.io/pricing Check out our social channels: Facebook | LinkedIn | Instagram | YouTube ## Shopmonkey Pros & Cons **What users like:** - Users find the **ease of use** of Shopmonkey remarkable, enhancing efficiency and navigation with intuitive controls. (17 reviews) - Users commend Shopmonkey for its **seamless customer communication** , enhancing their ability to interact effectively and efficiently. (12 reviews) - Users praise the **excellent customer support** of Shopmonkey, making their experience smooth and efficient. (9 reviews) - Users love the **excellent customer communication** features of Shopmonkey, streamlining interactions and improving overall efficiency. (7 reviews) - Users praise Shopmonkey for its **efficiency improvements** , making shop management smoother and more effective. (6 reviews) - Users find the **setup ease** of Shopmonkey invaluable, streamlining operations and enhancing customer communication effortlessly. (6 reviews) - Users value the **seamless integrations** of Shopmonkey, enhancing efficiency in tracking jobs, billing, and customer communication. (5 reviews) - Invoicing (5 reviews) - Users find Shopmonkey's **navigation ease** remarkable, enjoying intuitive controls and efficient appointment management for their businesses. (5 reviews) - Users value the **organization system** of Shopmonkey, appreciating its ability to keep work orders neatly categorized and accessible. (5 reviews) **What users dislike:** - Users find the **limited functionality** of Shopmonkey frustrating, citing missing features and adjustments from previous versions. (8 reviews) - Users report **missing features** in Shopmonkey, including inaccurate estimations and limitations on tax adjustments and duplications. (8 reviews) - Users find Shopmonkey's **parts management system glitchy** , complicating inventory management and technician updates. (7 reviews) - Users experience **slow performance** , including glitches and delays that hinder task efficiency and reliability. (7 reviews) - Users report **inaccurate information** regarding estimations and pricing, leading to confusion and additional steps needed for corrections. (5 reviews) - Users experience **glitches in inventory management** with Shopmonkey, leading to inefficiencies and frustration with essential tasks. (5 reviews) - Users experience frequent **invoicing issues** with Shopmonkey, hindering productivity and making tasks unnecessarily complex. (5 reviews) - Technical Issues (5 reviews) - Poor Service Management (4 reviews) - System Instability (4 reviews) ## Shopmonkey Reviews ### 1. Steamlining the Front Office **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Shopmonkey?** Not only have we found the move to Shopmonkey to be far more convenient than our previous system, our customers love it too! We have had several customer come into our office to let us know how impressed they are with the professionalism of the invoices and simplicity of the online payment feature. We love how in depth the system allows us to go for building invoices and recommendations for vehicles yet it is simple to navigate from workflow to write-ups. We look forward to the upgraded platform here soon! **What do you dislike about Shopmonkey?** I'm looking forward to seeing if V2 will solve some minopr problems. The largest issue that I see with the platform is how funds get deposited into our account. There seems to be a lump sum that doesnt match daily sales. Essentially MasterCards are lumped together over several days, then Visas, then Amex. The deposits are sporatic and make bookeeping a bit difficult. Would love a better system for that. **What problems is Shopmonkey solving and how is that benefiting you?** The workflow screen makes things very easy for pulling up tickets and closing them out. It's convenient for knowing who's car needs to be ready for the end of day pick ups and which ones will be staying the night. ### 2. Great Shop Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Joel D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Shopmonkey?** Overall I love Shopmonkey and so do my customers. I love the amount of time savings especially with the appointment reminders for customers, making sure everyone is on the same page. DVIs work really well and customers really appreciate pictures and videos. Quoting jobs is easy and approvals come through effortlessly. Overall I'm a very happy Shopmonkey customer and will be for a long time. **What do you dislike about Shopmonkey?** My biggest dislike is that they still don't have an Android app available, that's my biggest pain point. **What problems is Shopmonkey solving and how is that benefiting you?** V2 looks to be a good step up from where we are at now. They say the Android app is coming with V2 which is what I'm looking for. ### 3. Helpful Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua H. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Shopmonkey?** Its easy to learn and pick up. The system is accurate and I gather a ton of information from it **What do you dislike about Shopmonkey?** It doesnt directly correlate with our system **What problems is Shopmonkey solving and how is that benefiting you?** Its building estimates for my team. ### 4. Best Shop Management Tool I Used **Rating:** 5.0/5.0 stars **Reviewed by:** Champion N. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Shopmonkey?** customers love they can pay thru the app. **What do you dislike about Shopmonkey?** sometimes it is slow but isn't bad at all. **What problems is Shopmonkey solving and how is that benefiting you?** Parts markup invoices payments etc **Official Response from Aileen Aquino:** > Thank you for the review, Champion! Please continue to share feedback so we can better improve the product. ### 5. Very strong platf **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Shopmonkey?** Shopmonkey offers an intuitive and easy-to-navigate interface. Even those with minimal technical skills can quickly learn how to use the platform. The layout is clean and the functions are logically organized, making the entire process from job creation to invoicing seamless. **What do you dislike about Shopmonkey?** However, there is room for improvement in the inventory management module. I didn't feel it was that easy to reorder things through our suppliers **What problems is Shopmonkey solving and how is that benefiting you?** I'm the business owner. The platform offers robust reporting and analytics tools. These features provide insights into shop performance, helping us identify areas for improvement and make data-driven decisions. The financial reports are particularly detailed, allowing us to track revenue, expenses, and profitability with ease. ### 6. President **Rating:** 5.0/5.0 stars **Reviewed by:** Michael T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Shopmonkey?** Where do I start? To say that we are super impressed is an understatement! To start, we love the interactive features that allow us to communicate with our customers. This is a feature that really sets our automotive upholstery shop apart from our competition. Shopmonkey gives us the professional edge that serious customers are looking for when working on luxury vehicles. **What do you dislike about Shopmonkey?** Shopmonkey is designed for automotive repair shops, not automotive upholstery shops in particular. Since we happen to be in a niche industry we have had to do a lot of customizing to make it work for us which hasn't been a big problem. We are also very impressed with the customer support feature allowing us the capability to tailor features to fit our specific needs. **What problems is Shopmonkey solving and how is that benefiting you?** Managing work flow and being able to assign technicians to specific jobs for quality control. ### 7. Game Changer for automotive service shop **Rating:** 5.0/5.0 stars **Reviewed by:** Jaimee C. | Buisness Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Shopmonkey?** ShopMonkey has been a game changer for our buisness. It's really nice to have all of your information in one database. The convenience of being able to text/email your client during their busy schedule is also a plus. We cannot recommend ShopMonkey enough! **What do you dislike about Shopmonkey?** Any issues we've run into have easily been resolved by contacting customer support. **What problems is Shopmonkey solving and how is that benefiting you?** All of your information in 1 database. Easy contact with clients. ### 8. Shopmonkey is easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Shopmonkey?** You can add as many columns as you like to keep your work sorted by where it is in the process. **What do you dislike about Shopmonkey?** Wish there were more detailed reports you can run and a way to look up a part number and know which customers have purchased them. **What problems is Shopmonkey solving and how is that benefiting you?** It provides any easy way to sort your work flow so you kow where a job is in the repair process. ### 9. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jason A. | Shop manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Shopmonkey?** Easy to use and perfect for a detailing shop. **What do you dislike about Shopmonkey?** I like all the functions. Can't find things I don't like **What problems is Shopmonkey solving and how is that benefiting you?** I can assign each tech individually their project ### 10. Shopmonkey is a great service center tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Shopmonkey?** Shopmonky is user friendly, and easy to being using. I love that I can track my inventory and collet payments from customers. **What do you dislike about Shopmonkey?** Don't see much of a downside but I would love to be able to remove fields that we don't use, and better notes sections for the individual items. (this may be a user error) **What problems is Shopmonkey solving and how is that benefiting you?** Shopmoneky allows us to communicate with our customers seamlessly. ### 11. Excellent Program **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel L. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Shopmonkey?** I've worked in the automotive service industry for over 20 years and have used countless shop programs. Shopmonkey has exceeded all expectations. It is user friendly, a simplified system without missing any key components. Our clients love the viritual multipoint inspection report with pictures attached, the ease of use to authorize estimates and make online payments by text or email. The customer support team was wonderful at the time of set up. I haven't needed them again since the system works great. **What do you dislike about Shopmonkey?** I can honestly say there is nothing I dislike about Shopmonkey. **What problems is Shopmonkey solving and how is that benefiting you?** N/A, We haven't had any issues. ### 12. Easiest and most complete CRM available. **Rating:** 5.0/5.0 stars **Reviewed by:** Bill B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Shopmonkey?** ShopMonkey keeps all of my customers and their information organized to where I can literally find anything with a few clicks. **What do you dislike about Shopmonkey?** Currently the only downside with ShopMonkey(which is supposed to be fixed in the next update), is the cross messaging issue between shops to shared customers. It's very confusing for the customer and for us when we follow up and they are talking about a quote that we didn't send. ESPECIALLY, if it's a competitor. It's happened to me several times. **What problems is Shopmonkey solving and how is that benefiting you?** What doesn't it solve from a tracking standpoint?? Customer info, invoices, estimates, taxes, time tracking, etc... ### 13. Awesome Billing & Invoicing **Rating:** 5.0/5.0 stars **Reviewed by:** Edward S. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Shopmonkey?** It's your one stop shop for everything needed to invoice & billing. **What do you dislike about Shopmonkey?** I have no complaints about shop monkey, its been great! **What problems is Shopmonkey solving and how is that benefiting you?** Invoicing ### 14. ShopMonkey is truly a game changer for us, the system is amazing and the support has been incredible **Rating:** 5.0/5.0 stars **Reviewed by:** Kent A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2023 **What do you like best about Shopmonkey?** Our operation and our needs are different than most shops that the ssystem is set up for, but through the support from Jessica and her knowledge and patience with us, we are getting things working smoothly and productive! Shopmonkey has all the fine tuning capabilities built right into it, to make any shop set up workable. Thank you for building a system that actually works for our always changing and cutomizing business. **What do you dislike about Shopmonkey?** Learning the sytem was harder for us and our company due to all the different customization needed, but it is so refreshing to see it all coming together with the amazing support for Jessica Weaver (our account rep.) We have no complaints! **What problems is Shopmonkey solving and how is that benefiting you?** It is actually giving us a system that keeps our Inventory, produces Estimates & Invoices, as well as giving the shop a todo list and work order that is easy for them to add note and comunicate throughout the build. ### 15. Its a good program for this business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Shopmonkey?** Easy to use and navigate when it comes to looking at previous services for a customer. **What do you dislike about Shopmonkey?** It is slow sometimes and you have to do the same thing twice sometimes before it works. **What problems is Shopmonkey solving and how is that benefiting you?** Being able to put customers name, vehicle info and services all in one place **Official Response from Aileen Aquino:** > Thank you for the review! We're glad Shopmonkey has been easy to use. ### 16. User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Katie T. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** The interface is customizable and managed for the way our shop chooses to organize our workflow. Having easy access to customer support is very helpful as our team learns the ins and outs of the software; the team may not always have a good software solution to solve our issues, but they are always quick to respond. **What do you dislike about Shopmonkey?** Updates to improve the software and make the platfrom a better experience overall has been promised for almost a year now. We had some issues with data migration in which another shop's data was pulled into our system and has yet to be resolved by the software engineers or data migration team. Load time can be intermittently slow. The iOS app is sort of useless; it's unreliable when it comes to time-tracking and only allows the user to see limited info. The diagrams and labor information is way too sparse; we had to resort to a third party for accurate and comprehensive information regarding this. **What problems is Shopmonkey solving and how is that benefiting you?** Tracks inventory, houses all ROs on one platform. Serves as POS system so we can collect payment straight from the invoice. The clean UX allows for a good experience, rather than a complicated one, for our customers to schedule appointments and remit payment. ### 17. Super Efficient, Time Saving and definitely, money making. **Rating:** 5.0/5.0 stars **Reviewed by:** Randy E. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Shopmonkey?** I love how easy it is for me to manage all of my vehicles. All the work that has been completed, what needs to be done and how much it'll cost. I love the facility of integration with quickbooks, and I love the added bonus that all of our work gets reported to carfax. Making estimates is beyond a breeze because of the integration with all of my parts stores as well as seamless connection with Motor Labor guide so I seldom undersell my work and always make a profit on my jobs thanks to their pricing matrix feature. I also love that I have access to the software where ever I have access to the internet. Communicating with my customers is also super easy, as well as getting their authorizations. Customer support is also very amazing, they always help me with any issues that I may have, no matter how simple or how hard the issue is. **What do you dislike about Shopmonkey?** I really wish that they would implement a mobile app for android. I know that they already have user support for iOS and that development is planned for android soon, but it can't get here soon enough. **Recommendations to others considering Shopmonkey:** The price might scare you at first, but believe me, the time you'll be saving in managing your customers will more than make up for it. Plus, there's the benefit that if you aren't making as much money as you know you should, you'll know why and begin to turn that around after using shop monkey. **What problems is Shopmonkey solving and how is that benefiting you?** I'm solving the extended times that I was having in creating estimates. I used to take anywhere from 1-3 hours to make an estimate and now I can create an estimate in literally minutes. I also no longer lose track of customer information or progress. ### 18. Shopmonkey has allowed us to stand out in our community **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** Shopmonkey is simple, yet very powerful. It has allowed us to truely stand out in our community and has taken our entire management and customer experience processes to a higher level of professionalism. Our customers do not have to worry about sacrificing the convieniences of electronic communitations and inspections for the quality of a local trusted shop, and our staff doesn't have to sacrifice "big shop" technology for a "small shop" environment. We were able to seamlessly integrate shopmonkey, and implement all of its features right out of the box. Considering the workload we put on every day, shopmonkey hardly skips a beat. The few times it does experience technical difficulties, we are constantly updated until the issue is resolved. On top of all of this Shopmonkey is capable of growing with us in ways we didn't think we would need, giving us tools out of the box to grow technologically with API access for future integration. Shopmonkey has been a Win-Win-Win **What do you dislike about Shopmonkey?** Areas for improvement are addressed in V2. built in online booking capabilities would be great. **What problems is Shopmonkey solving and how is that benefiting you?** Customer Communication, digital inspections, digital approvals. ### 19. Good platform with some kinks that still need to be worked out. **Rating:** 3.5/5.0 stars **Reviewed by:** Todd T. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** Shopmonkey is easy for new technicians to lean. It has a great layout and w way for everyone in the shop to stay informed and communicate information on open work orders. The ease and frequency we can comminicte to our customers is better than any other platform I have used. **What do you dislike about Shopmonkey?** The frequency that shopmonkey slows down, has errors has been a problem in our shop. IF we did not have a software program to accept payment outside of shopmonkey, there would have been times we would not of been able to release cars back to customers. Better notifications to technicians for internal notes would be a plus. The information from Motor on the class of cars we work on in our shop in next to useless, and itf its brand new, being less than 6 months old, there wont be any information on the vehicle at all. **What problems is Shopmonkey solving and how is that benefiting you?** Staying organized and proper customer communication ### 20. Very User-Friendly Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Kansas K. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Shopmonkey?** Shopmonkey is very easy to use, I was able to find my way around the platform in a weeks time. Connecting with customers is made simple with the messaging option. Shopmonkey was the first automotive platform I have been taught to use, I did have to learn how to use our shop's previous application (Workshop) alongside Shopmonkey, and I find Shopmonkey is much easier to use, has more benefits, and has been a great experience so far. We use Shopmonkey consistently throughout the work day. Creating estimates in a timely manner is made easy with canned jobs, and saved inventory. Have had quick responses to any technical issues through customer support. I like that I can create an estimate quickly and have it sent to the customer via text and e-mail, then they are able to authorize the work they want done and decline services they are not interested in, effortlessly. The hidden feature is very usefull as well, when creating estimates and not wanting the customer to see the service on their end. I have worked with several different POS systems, and this is the best experience I have had. **What do you dislike about Shopmonkey?** When looking up archived orders on the main screen, it would be easier for the filters to stay active when going into an invoice and back out, instead of having to change the filters each time. **What problems is Shopmonkey solving and how is that benefiting you?** Helping with time efficiency and organization in the workplace. Makes my day go by smoothly and with less issues. ### 21. Love shopmonkey, simple and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** William R. | District Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Shopmonkey?** Cloud base, can access remotely when needed, easy to train employees on and easy to navigate throught the sytem. Love how easy it is to get reports off of as well. Love that DVI is included in it. **What do you dislike about Shopmonkey?** I could figure out how to mass text off of it. **What problems is Shopmonkey solving and how is that benefiting you?** Being able to access it remotely ### 22. Simple and efficient! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Shopmonkey?** Shopmonkey has one of the easiest UI I've used in any automotive repair related software. **What do you dislike about Shopmonkey?** Estimations for jobs are often inaccurate. Also lacks some more in depth functions that other softwares provide. **What problems is Shopmonkey solving and how is that benefiting you?** Coordinating workflow between technicians and customers saves time and effort for front of house operations. **Official Response from Aileen Aquino:** > Thank you for the nice words! We're happy to hear Shopmonkey has helped you save time and effort. Please continue sharing feedback so we can improve. ### 23. Shop Monkey Makes Work Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Shopmonkey?** Customer comunication and presentation with SM gives our customers a professional exppearance. Canned services make building invoices quick and easy for regular our services. Carfax service records help us make meaningful recommendations especially for new customers. Customer notifications and messaging are super handy for keeping every one on our team up todate. **What do you dislike about Shopmonkey?** The intergration of the fuctions for more expensive package are not worth the extra money every month for my small operation. Partstech is free, there are a lot of options for technical information out there already. **What problems is Shopmonkey solving and how is that benefiting you?** It helps with customer comunication and parts procurment. SM gives our shop a clean and organized place to manage key information and pressent that informaition to our customer. Keeping track of past services and vehilce and customer information. ### 24. Great Product Getting Better **Rating:** 4.5/5.0 stars **Reviewed by:** Rick W. | Village President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2022 **What do you like best about Shopmonkey?** We have been using Shopmonkey for over 3.5 years. Our customers LOVE the digital inspections and we love that it is built in. We are awaiting the release of HD 2.0 so we vcan switch over to the new platform, but all good things in time. It is not perfect but it works well for us, and their responsivness to customer input is outstanding. It is easy to use and to teach to new employees. We use it all day every day. **What do you dislike about Shopmonkey?** The payment side is lacking options. It takes the four major credit cards, but not fleet cards or digitizing fleet checks. Motor, but that is in the works. **Recommendations to others considering Shopmonkey:** It has been great for us. Do your research and make sure it meets your needs. I bet it will. **What problems is Shopmonkey solving and how is that benefiting you?** I researched the SMS systems to the nth degree before opening in 2020. The antiquated look of the industry leader was offputting. Being cloud-based and only a couple of years old I could see the potential, and they are reaching it. The way it presents to the customer is outstanding. The look is professional and the communications are simple. Also, Fleetcross is worth every penny. Being able to cross-reference part numbers in the system is priceless. ### 25. Satisfactory Achieved **Rating:** 4.5/5.0 stars **Reviewed by:** Tatyanna B. | Service / Parts Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Shopmonkey?** I really like the full experience of using Shopmonkey. It was really easy to get the hang of it and learn how to use the tools, the dashboard layout is ideal because it shows everything there layed out in front of you to be able to see and organize as you wish instead of having to look up each customer / vehicle as you go. I love the fact you can create jobs as their own categories to be able to break up the jobs for ease to customers. Their customer service has been fantastic and have not had any issues with trying to get a hold of someone and the issues are resolved in a very timely manner. There are so many useful tools to use that makes doing multiple quotes with ease, and i LOVE the feature of the messages to customers that can come through as text messages as a majority of customer work in fields that are noisy for phone calls / work odd shift times that you can update the customer and get replies back in a great time frame. Makes using an invoicing system every day very useful and comfortable. **What do you dislike about Shopmonkey?** When implementing labor you cannot do it as a specific amount - always have to have a flate labor pricing and adjust the hours used. For the notifications you need to click on each one to get rid of the notice bubble instead of just opening the tab and clicking out of it. **What problems is Shopmonkey solving and how is that benefiting you?** The canned services and saving the parts and labor lines into inventory benefits making quotes quicker so that you can get back to the customers faster and offer a great customer service history. ### 26. Gets the Job Done **Rating:** 3.5/5.0 stars **Reviewed by:** Janelle K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Shopmonkey?** Shop Monkey is very easy to use. From our data collectors and managers to our service advisors and technicians, everyone is able to use and understand Shop Monkey. Customer support is always helpful when I need something. **What do you dislike about Shopmonkey?** Shop Monkey does not favor heavy-duty repair - so parts procurement cannot be used for that, and the app is only available on the iPhone and it doesn't work very well. **What problems is Shopmonkey solving and how is that benefiting you?** Shop Monkey creates easy-to-read and understand invoices for customers. It's easy to track labor hours and spending as well. ### 27. Shop Monkey brings great value to a business **Rating:** 5.0/5.0 stars **Reviewed by:** Doug M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Shopmonkey?** kept our repairs organized, easy to keep right parts on the right invoices, could send progress of larger jobs and final invoice from the system multiple ways. Also customer support is good when we are stuck. First day of use we were up and running so it was very easy to implement. **What do you dislike about Shopmonkey?** Early on using the system heavy trucking was a bit light but you could see the system get much more robust for a heavy truck repair operation such as ours **What problems is Shopmonkey solving and how is that benefiting you?** Multiple repairs going on at the same time keeping them organized and keeping the parts associated with each repair on the correct job. Prior to using Shop Monkey many parts got missed in the billing, or were added at the last minute. ### 28. Amazing tool to stay organized! **Rating:** 5.0/5.0 stars **Reviewed by:** jeffrey l. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Shopmonkey?** ShopMonkey has become an integral part of our daily operations at Factor E Motors, providing a seamless solution for scheduling, parts ordering, and customer interactions. As a company specializing in Tesla vehicles, we've found ShopMonkey's scheduling feature to be especially valuable, ensuring meticulous organization and effortless management of service appointments. The user-friendly interface enhances the overall experience, making day-to-day tasks more efficient for everyone involved. The ease of implementing ShopMonkey into our existing workflow has been a notable highlight. The straightforward setup and onboarding process facilitated a smooth integration, allowing us to quickly adapt and leverage the full potential of the software. Its compatibility with other tools such as Quickbooks has further streamlined our operations. Customer support from the ShopMonkey team has been great. Their responsiveness and commitment to addressing queries promptly have established a positive and supportive relationship. ShopMonkey has seamlessly become a fundamental component of our daily routine. The end-of-day reports provided by ShopMonkey have also proven to be super helpful. These reports enable us to set targets and monitor revenue effectively. Having this comprehensive overview at the close of each day allows us to make informed decisions, contributing significantly to our business strategy and overall success. **What do you dislike about Shopmonkey?** So far it has been a great tool and I don't dislike anything about it. We have had one or two service interuptions which were unfortunate. **What problems is Shopmonkey solving and how is that benefiting you?** ShopMonkey revolutionizes our data-driven decision-making. In the absence of comprehensive data, setting meaningful targets and monitoring revenue can be challenging. ShopMonkey tackles this by delivering detailed reports, providing invaluable insights into our operations. This empowers strategic planning, fine-tuning our approach, and significantly contributing to Factor E Motors' success. In customer interactions, ShopMonkey streamlines communication, eliminating previous challenges and potential service issues. As a centralized hub, it ensures efficient, timely responses, enhancing the overall experience for our clientele. This improvement strengthens existing relationships and attracts new clients. Given our exclusive focus on Tesla vehicles, their software seamlessly aligns with the customer experience they've come to expect. The ability to text message and provide remote payments is in line with Tesla's digital approach, and the photo-sharing feature not only streamlines customer communications but also surpasses industry standards. The integrated point-of-sale system further enhances the customer journey, providing a seamless and user-friendly experience. This integration ensures a tech-forward and customer-centric experience at Factor E Motors, consistent with the high standards set by the Tesla brand. ### 29. Amazing workspace for Auto repair shops **Rating:** 5.0/5.0 stars **Reviewed by:** Terry S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Shopmonkey?** We love shop monkey for our shop. The software has amazing integration with parts tech and Google. It has streamlined countless processes for us. We wouldn't have the shop we have without shop monkey! **What do you dislike about Shopmonkey?** We haven't found anything we dislike! It's amazing. **What problems is Shopmonkey solving and how is that benefiting you?** It organizes all the vehicles that we service, parts ordering, scheduling, etc. ### 30. A Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Parker J. | Operations Manager, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Shopmonkey?** I honestly love the workflow system the best. It makes it so much easier to organize and keep up with what's going on in the shop. It was fairly easy to setup and implement into our workflow. If we ever had any questions or issues customer support is really easy to get in touch with. The ability to create your own tags and sections really allows us to personalize it to fit our needs the best. We use the system all day, everyday. Overall a super smooth integration into our shop. **What do you dislike about Shopmonkey?** I love the messaging system but I feel like it is missing a couple things. I wish when messaging customers that the service advisors name would be tagged along with messages. This allows the customer to know exactly who they're speaking with, especially when there are multiple advisor monitoring the program. I also wish there was an auto message feature that correlates with where the ticket is in workflow. This would allow the customer to be automatically updated on status. Besides that the messaging system is great. **What problems is Shopmonkey solving and how is that benefiting you?** The program has solved job management issues, inventory organization, and customer contact issues that we faced before using a different program. ### 31. Shopmonkey streamlined our whole operation **Rating:** 5.0/5.0 stars **Reviewed by:** Michael N. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Shopmonkey?** We were able to integrate separate systems (Shop Management, CRM, inventory, merchant services, messaging) all into Shopmonkey. By canceling subscriptions to all of these separate services we're saving money and allow the shop to run smoother. Less bouncing between systems eliminates human error as well. The email/SMS messaging with customers has been a HUGE benefit. Allowing our customers to authorize work and make payments with a few clicks rather than calling in has really streamlined our workflow. Our staff are able to spend less time struggling with multiple applications on a daily basis and more facetime working with customers. **What do you dislike about Shopmonkey?** Migration from our old shop management system was a bit painful, but honestly that's more on our old service provider than Shopmonkey. SM has provided all the assistance and training we could ask for. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey's ability to handle multiple tasks allowed us to bring half a dozen systems into one. That's been the biggest change for us. ### 32. Shop Monkey is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Shopmonkey?** Shop Monkey has helped our performance shop quite a bit since we've started using it. It took us almost no time to learn and use in our shop, and when we had questions we got quick and accurate answers via their support system. Most of our jobs are time and materials based. With Shopmonkey we are able to keep an accurate log and charge the customer for the actual time spent with a log of where that time was spent. Our customers are happier and we are DEFINITELY happier with Shopmonkey. The Quickbooks integration works great and we are able to keep track of orders and build assemblies through Quickbooks. **What do you dislike about Shopmonkey?** The only problem we have with Shopmonkey is that we wish the time logs could easily trasfer to the invoice. We are doing it manually which works, and is worth it since we are able to charge more accurately for the tech's time spent on the car. **What problems is Shopmonkey solving and how is that benefiting you?** It has given us the ability to keep track of our technician's times accurately so that we can charge the customer accordingly. We used to have to guess and underestimate the times for each job. It is also giving us the ability to communicate to the customer through text messages which customer's really like. ### 33. Shopmonkey offers good features for a good price **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Maritime | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Shopmonkey?** Shopmonkey keeps our shops invoices and work orders organized and easily accessible from anywhere. **What do you dislike about Shopmonkey?** Shopmonkey 2.0 has been a little challenging adjusting to. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey has now allowed us to use E signatures as part of our subscription instead of an add on. **Official Response from Aileen Aquino:** > Glad Shopmonkey has been helpful! Thank you for the feedback. ### 34. Valuable tool for Business! **Rating:** 4.5/5.0 stars **Reviewed by:** Mary L. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Shopmonkey?** There are a lot of features I like, The calendar is super easy to navigate and set up appointments for my customer. I also like the Texting aspect and the reminder appointments. Customer Support is always there to help which is a major factor for myself. We use it daily for our shop. It was super easy to intergrate quickbook with it too. **What do you dislike about Shopmonkey?** The thing I wish I could change would be not have it geared towars an auto shop. It would open more if we could customize it a bit more towards my business. There are several options I would add. one thing is When someone cancels and appointment, you have to creat another one you can remove the cancel from the entry **What problems is Shopmonkey solving and how is that benefiting you?** Communication with our customer is key and Shopmonkey is a great tool for this. ### 35. The peace of mind for your auto shop is SHOPMONKEY! **Rating:** 5.0/5.0 stars **Reviewed by:** Denise L. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2022 **What do you like best about Shopmonkey?** everything lol I love the ease of sending the estimates electronically. The customer can take their time, read what the technician recommended, look at pictures, etc... We get a lot of positive feedback from customers with the ease of use as well. **What do you dislike about Shopmonkey?** I dislike this whole credit card dispute that customers can file with their credit cards and money gets taken from our account and the bank gets to decide. **Recommendations to others considering Shopmonkey:** I recommend you get Shopmonkey! A customer took us to small court and we won, of course, due to the wonderful master tech we have but also coz everything was outlined in shop monkey, the estimates that were sent, the authorization we received via text from the customer. Shopmonkey will increase your sales and decrease the frustration of going over EVERYTHING over the phone. They have the estimate visually and when you call them, they're already aware. **What problems is Shopmonkey solving and how is that benefiting you?** services decline...since we've used Shopmonkey, we've noticed the increase in the authorization. another problem is the no-show, with text/emails and reminders, customers are showing up. We noticed that our no shows have decreased as well. ### 36. ShopMonkey User for 2 Years **Rating:** 3.0/5.0 stars **Reviewed by:** Greg R. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Shopmonkey?** I like there link with stripe the payment completion process is very quick. **What do you dislike about Shopmonkey?** I dislike the slowness of the system while converting an estimate to an invoice when there are multiple lines **What problems is Shopmonkey solving and how is that benefiting you?** I needed a cloud based software with an intergrated DVI ### 37. Great platform, soon to be excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Shopmonkey?** Shop Monkey is very intuitive to use and well organized. Versitile for many different service type businesses with great inventory control and customer contact methods. The current 'version 1' is a bit slow but version 2 is around the corner with even more to offer and faster response time. **What do you dislike about Shopmonkey?** The current version 1 platfor is a bit slow and could do more. **What problems is Shopmonkey solving and how is that benefiting you?** Resolving the slownwess issue as well as customer communication and advanced features. ### 38. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Juan D. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Shopmonkey?** Easy to use and configure. Easy for my other techs to update information. **What do you dislike about Shopmonkey?** It sometimes does run a bit slow. On rare occasions, it will freeze. **What problems is Shopmonkey solving and how is that benefiting you?** Mainly to ensure information is in one centralized place that all involved can have access to. ### 39. Amazing Tool! Great for Shops! **Rating:** 5.0/5.0 stars **Reviewed by:** Jay L. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Shopmonkey?** Shopmonkey helps you stay super organized! The workflow is amazing. Customers love the digital aspect of working with us. **What do you dislike about Shopmonkey?** The only downside is it not a sales platform. **What problems is Shopmonkey solving and how is that benefiting you?** Staying organized, keeping customer records easily available ### 40. Easy to use and understand! **Rating:** 5.0/5.0 stars **Reviewed by:** Kaylee N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Shopmonkey?** I enjoy the convience of how everything is set up! **What do you dislike about Shopmonkey?** I have only been with my current employer for a month and have found nothing to dislike yet! **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey makes it easy to access and manage the workload and set up appointments. This benefits me when customers are already in the system as a saved customer with their vehicle, making it easier and quicker to get them set up. ### 41. User friendly & responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Shopmonkey?** I love how user-friendly the program is, it's not packed with small lettering and options, it's simple & straightforward. I also love how responsive the chat team is & that you have a live chat option. **What do you dislike about Shopmonkey?** I dislike that i cant move a line item to another order if i enter it in the wrong one. **What problems is Shopmonkey solving and how is that benefiting you?** It is really helpful with tracking project times & communication with customers ### 42. Shop Monkey is easy to use and perfect for our small shop. **Rating:** 4.0/5.0 stars **Reviewed by:** Oscar G. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Shopmonkey?** I like the fact that it is affordable and easy to use for a small shop. Customer service has been pretty quick to answer any questions and seem very knowledgeable. **What do you dislike about Shopmonkey?** Working with other shops we work quite a bit with other shop's customers. I would love a way to show a "Bill to" information. We may be working on a car for "John Smith" but we are billing "Bob's Generic Shop" for the work. I also would love to see an app available for Android to use while out in the field. **What problems is Shopmonkey solving and how is that benefiting you?** Effective invoicing and scheduling without breaking the bank. ### 43. Streamlined Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Shopmonkey?** We use a bit unconventionally for a golf cart shop. Service and parts/ cart inventory all in one place. Easily communicate with customers, schedule pickups and delivery with the calendar tab. Ability to use on phone, tablet or computer anywhere is also major plus for us. **What do you dislike about Shopmonkey?** Taxes and fees in our area are not tabulated correctly, less to do with shopmonkey and more to do with government trickery **What problems is Shopmonkey solving and how is that benefiting you?** Inventory tracking, scheduling, workflow management ### 44. Easiest to use POS **Rating:** 5.0/5.0 stars **Reviewed by:** Benton L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Shopmonkey?** Estimating and scheduling is simple and organized **What do you dislike about Shopmonkey?** Latest version still has a few bugs that have to be worked out. **What problems is Shopmonkey solving and how is that benefiting you?** I like the website plug in so estimate requests are already filled out. ### 45. Great Product **Rating:** 3.5/5.0 stars **Reviewed by:** Percy S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Shopmonkey?** Shopmonkey is great to keep my workflow in order and keep track of customer invoices and due dates. Scheduling is easy and organized in one platform. **What do you dislike about Shopmonkey?** The only downside of Shopmonkey to me is the random lagging of the program and loading issues. Doesn't happen too often though. **What problems is Shopmonkey solving and how is that benefiting you?** Keeping my shop full, making sure deadlines are hit, and that pricing is accurate. ### 46. ORGANIZED AND CLEAR **Rating:** 4.5/5.0 stars **Reviewed by:** Denisse H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** Shopmonkey is an interactive shop management tool that aids me in my job everyday. I frequently use this as a Parts Manager. I keep it as detailed as I can when it comes to specific line items. The techs knows what is going on in the shop. Shopmonkey supports the intergatation and implementation of systems at the shop. **What do you dislike about Shopmonkey?** There is a constant lag with Shopmonkey when inputting data. Some days it is worse than others, in the sense of speed. There also has been times where Shopmonkey does not update certain line items notes' or pricings'. **What problems is Shopmonkey solving and how is that benefiting you?** Keeping track of inventory. Keeping track of invoices. Keeping track of time clocks. Keeping track of clients. Keeping track of events on calender. ### 47. Increase productivity, reduce redundancies! **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2023 **What do you like best about Shopmonkey?** Having an all in one platform to create estimates, order parts, create appointments, seamless appointment reminders... the list is really quite long! This has allowed me to free up valuable time. **What do you dislike about Shopmonkey?** The one thing that I believe could use improvement would be the phone app. It's mainly geared toward techs. Not a huge deal, but as a one man shop I would love to see more abilities to write and schedule appointments from my phone in the event I'm not at the shop. **What problems is Shopmonkey solving and how is that benefiting you?** It seems as though they really listen to their client base when it come to improving the interface. I'm unsure of any specific areas they are actively improving. ### 48. Shop Monkey Versatility! **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlynn P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** Shop Monkey has provided a user-friendly and good-looking platform for any brick and mortar shop to use. Canned services, parts procurement, scheduling, internal and external communications are all available and easy to find. My favorite part is how easy it is to sort and store all of the labor rates I need to use! Their customer support is fast and helpful, and work through all of the struggles I had with me. **What do you dislike about Shopmonkey?** The only thing that I would ask for, would be a labor and part subtotal for each job, rather than the subtotal. **What problems is Shopmonkey solving and how is that benefiting you?** Shop Monkey has solved my concern of needing to add more information into requests, and having the parts procurement has saved me valuable time ### 49. Very effective software! **Rating:** 4.5/5.0 stars **Reviewed by:** Tabitha H. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Shopmonkey?** I like that you can access the same thing (example: Entering POs) from multiple locations in the software and that you can perform tasks from the "plus sign" in the top right so that you don't have to be taken away from your current task completely and lose your place. **What do you dislike about Shopmonkey?** I dislike that it is difficult to generate a "quick quote" on a vehicle without the vehicle being linked in the system by vin number. It will not pull up labor for a vehicle unless it is linked in the system by vin number and we don't always need to put the vehicle in our system, for example, if the customer decides not to use our service then we don't want their vehicle in our system as a customer vehicle. It would be convenient to be able to look up labor by just the year make and model of the vehicle without it being linked by vin number. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey is helping our crew be able to communicate with coworkers or customers through the software without being in the same vicinity or having to make phone calls for approvals and it provides electronic signatures which is very helpful. ### 50. It has really helped us be more connected to our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Robert E. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2023 **What do you like best about Shopmonkey?** Apple Tire used to be a paper only record keeping business. We would get customers write down their basic info, which only consisted of a name, phone and year of the car. A receipt was done on paper and filed in a filing cabinet. This system was good but time very time consuming and it was very hard to remember new customers since files were stored away. Shop Monkey Changed that and made a 360 turnover on the way we do business now. Shop Monkey has allowed us to have a more personal connection with every customer. The shop monkey search bar is your own personal google customer search engine. I can have customers come in and not remember their name fully but with me a simple search of their phone number or car plate I instantly see every prior job we did. This way I discreetly also look up their name and reconnect with that customer by name as if we spoke yesterday. The dash board is also a huge help in keeping organized to know what work we have pending. What parts need to be ordered. What customer needs to be called. Shop Monkey has endless ways to keep your business organized. From the detailed reports to the canned services. I continue to learn everyday with shop monkey. It has really helped us be more connected to our customers and provide top quality service. **What do you dislike about Shopmonkey?** The only complaint that I have is on the statement reports. I need the Vin number to be able to print on the statement report. **What problems is Shopmonkey solving and how is that benefiting you?** One of the bigest problems we had was being able to stay connected with our customers. Being able to reach out to them right from the Shop Monkey platform is next level. ## Shopmonkey Discussions - [How soon can we create custom lead request forms/work request forms? Also, when looking at the Line Item Report, can we see parts by their names instead of their descriptions?](https://www.g2.com/discussions/how-soon-can-we-create-custom-lead-request-forms-work-request-forms-also-when-looking-at-the-line-item-report-can-we-see-parts-by-their-names-instead-of-their-descriptions) - 1 comment, 2 upvotes - [Fleet billing](https://www.g2.com/discussions/fleet-billing) - 1 comment, 1 upvote - [View Shopmonkey pricing details and edition comparison](https://www.g2.com/products/shopmonkey/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+11%3A14%3A50+-0500&secure%5Bsession_id%5D=4b631057-fe44-40e5-957c-a406b34b5987&secure%5Btoken%5D=afa0b7ddb3d6ac79d0386d1e33223e67008832d7cb42a12dd04821d5f2c8a954&format=llm_user) ## Shopmonkey Integrations - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Shopmonkey Features **Shop Management** - Estimates and Invoicing - Parts Purchasing - Inventory Management - Service Orders - Labor Tracking **Operations Management - Auto Shop Management** - Appointment Scheduling - Inventory Management - Task Management - Digital Vehicle Inspection (DVI) - Employee Management **Technician Tools** - Preventative Maintenance and Inspections - Task Alerts - Labor Times and Wire Diagrams **Customer Relationship Management - Auto Shop Management** - Automated Reminders - Marketing - CRM **Customer Management** - Repair Updates **Financial Management - Auto Shop Management** - Reports and Analytics - Billing and Invoicing - Estimating ## Top Shopmonkey Alternatives - [Alldata](https://www.g2.com/products/alldata/reviews) - 4.1/5.0 (24 reviews) - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (741 reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) - 4.9/5.0 (485 reviews)