--- title: Shopmonkey Reviews meta_title: 'Shopmonkey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 410 reviews by the users' company size, role or industry to find out how Shopmonkey works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 410 scale: '5' date_modified: '2026-07-17' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Shopmonkey Reviews **Vendor:** Shopmonkey **Category:** [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 410 ## About Shopmonkey Smart, simple. Built for shop life. Shopmonkey is the all-in-one platform built for shop life. Trusted by 10,000+ auto shops, we simplify estimates, payments, DVIs, and scheduling in one easy tool. Everything works together, the interface makes sense on day one, and your team will actually use it. And every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Stop settling for systems or software that slow you down—invest in the platform that works as hard as you do. Book a demo. Shopmonkey streamlines operations, enhances customer interactions, and ultimately drives business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. With its user-friendly interface, Shopmonkey allows users to adapt and utilize the system quickly, minimizing the learning curve often associated with new software. Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. We're with you every step of the way. What you get: Estimates: Build accurate estimates fast with built-in parts and labor data. Send them digitally for customer approval, then convert to an invoice in one click. No re-entry. No back-and-forth. Appointments and scheduling: Manage your calendar, reduce no-shows with automated reminders, and keep your bays full without the chaos. Digital Vehicle Inspections: Build trust and increase approvals with photo and video inspections sent directly to your customer's phone. Reporting: See exactly how your shop is performing. Sales, technician productivity, and business trends — all in one dashboard, without digging through spreadsheets. Customer communication: Two-way texting and email keep customers informed on their vehicle's status without you picking up the phone. Automated updates handle the routine stuff so your team can focus on the work. Accounting Solutions: Financial clarity, built directly into Shopmonkey. Hand off to a dedicated bookkeeper or manage it yourself. Marketing: Run automated SMS and email campaigns to bring customers back and fill your schedule during slow stretches. Support and Onboarding: Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Technician tools — Assign jobs, track time, and keep your techs moving with tools built for the shop floor, not the front office. Inventory management — Track parts and supplies in real time so you're never caught short or over-ordering. Integrations — Shopmonkey connects with the tools you already rely on, including QuickBooks, PartsTech, Nextpart, RepairLink, and CARFAX. Find the pricing that's the right fit for your auto shop: https://www.shopmonkey.io/pricing Check out our social channels: Facebook | LinkedIn | Instagram | YouTube ## Shopmonkey Pros & Cons **What users like:** - Users find the **ease of use** of Shopmonkey remarkable, enhancing efficiency and navigation with intuitive controls. (17 reviews) - Users commend Shopmonkey for its **seamless customer communication** , enhancing their ability to interact effectively and efficiently. (12 reviews) - Users praise the **excellent customer support** of Shopmonkey, making their experience smooth and efficient. (9 reviews) - Users love the **excellent customer communication** features of Shopmonkey, streamlining interactions and improving overall efficiency. (7 reviews) - Users praise Shopmonkey for its **efficiency improvements** , making shop management smoother and more effective. (6 reviews) - Users find the **setup ease** of Shopmonkey invaluable, streamlining operations and enhancing customer communication effortlessly. (6 reviews) - Users value the **seamless integrations** of Shopmonkey, enhancing efficiency in tracking jobs, billing, and customer communication. (5 reviews) - Invoicing (5 reviews) - Users find Shopmonkey's **navigation ease** remarkable, enjoying intuitive controls and efficient appointment management for their businesses. (5 reviews) - Users value the **organization system** of Shopmonkey, appreciating its ability to keep work orders neatly categorized and accessible. (5 reviews) **What users dislike:** - Users find the **limited functionality** of Shopmonkey frustrating, citing missing features and adjustments from previous versions. (8 reviews) - Users report **missing features** in Shopmonkey, including inaccurate estimations and limitations on tax adjustments and duplications. (8 reviews) - Users find Shopmonkey's **parts management system glitchy** , complicating inventory management and technician updates. (7 reviews) - Users experience **slow performance** , including glitches and delays that hinder task efficiency and reliability. (7 reviews) - Users report **inaccurate information** regarding estimations and pricing, leading to confusion and additional steps needed for corrections. (5 reviews) - Users experience **glitches in inventory management** with Shopmonkey, leading to inefficiencies and frustration with essential tasks. (5 reviews) - Users experience frequent **invoicing issues** with Shopmonkey, hindering productivity and making tasks unnecessarily complex. (5 reviews) - Technical Issues (5 reviews) - Poor Service Management (4 reviews) - System Instability (4 reviews) ## Shopmonkey Reviews ### 1. Great to work with **Rating:** 4.0/5.0 stars **Reviewed by:** Larry H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Shopmonkey?** I like how easy it is to input new product for a vehicle and update it all and update the invoice in one easy step. **What do you dislike about Shopmonkey?** there are some glitches with the system still, that you have to exite all the way out of what you are working on and then go back to finish what was started. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey helps with having most everything you need for a buisness in one program. once you take the time to learn it, it is easy easy easy. ### 2. DIFFICULT NOT WHAT IT WAS PRESENTED AS **Rating:** 1.0/5.0 stars **Reviewed by:** Michael H. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Shopmonkey?** I LIKE THE VIRTUAL IN SPECTIONS AS WELL AS THE ABILITY TO SEND ESTIMATES DIRECTLY TO THE CUSTOMER VIA THEIR TEXT MESSAGING OR EMAIL SERVICES. IT IS ALSO NICE TO BE ABLE TO TEXT MESSAGE THEM THROUGH THEIR WORKORDER. **What do you dislike about Shopmonkey?** ORDERING PARTS IS TIME CONSUMING AND FRUSTRATING BECAUSE IT LACKS INFORMATION BE DIRECTLY TRANSFERED TO WORK ORDER IF I CHOOSE A DIFFRENT PART FROM A LOCAL STORE ORDERED THROUGH THE PROCUMENT IT DOEST TRANSFER DIRECTLY AND DOESNT INCLUDE THE PRICE THAT PRODUCT LISTS FOR . IT IS ALSO MISSING INFORMATION FOR REPAIR AND SPECS ON CERTAIN VEHICLES. OVERALL IT IS NO WHERE NEAR AS USER FRIENDLY AS IT SEEMED TO BE NOR DOES THE ANDROID TABLETS I HAD PURCHASED WORK WITH SHOPMONKEY APP WHICH IS FRUSTRATING. **What problems is Shopmonkey solving and how is that benefiting you?** IT DOES HELP TO REASURE CUSTOMERS THAT RECOMMENDED SERVICES ARE VALID BECAUSE I CAN SHOW THEM PICS FROM DURING THE INSPECTION BY SENDING TO THEIR PHONE AND OR EMAIL. ### 3. Great way to set up your business' and productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Shopmonkey?** The best thing about Shopmonkey is how I can stay connected with my techs and customers as a service writer and manager. I can maximize time and productivity by having most of my needs in one interface. **What do you dislike about Shopmonkey?** I honestly have not encountered an aspect of the Shopmonkey that I dislike. The program gives you different ways to achieve many of the same goals so you can do what works best for you and your team. **What problems is Shopmonkey solving and how is that benefiting you?** How to better stay connected to my customers and be able to explain and review repair recommendations. Being able to have techs take a picture to show the customer what we as professionals are seeing and what is going to be the best solution. ### 4. Shopmonkey Software Review **Rating:** 4.5/5.0 stars **Reviewed by:** Eric F. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Shopmonkey?** Shopmonkey is great at tracking technician time clocks, the reason we switched to Shopmonkey. **What do you dislike about Shopmonkey?** Shopmonkey can be better at refund/credit memos, as well as added ability to create multiple QB income parts and labor accounts. **What problems is Shopmonkey solving and how is that benefiting you?** We work on a lot of project cars and the technician time tracking is essential at keeping track of how many labor hours are being spent on these project cars. ### 5. Shopmonkey has made it easy to streamline operations in our shop! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Shopmonkey?** We are happy with Shopmonkey and how user friendly this program is. We were able to streamline different procedures and stay organized using this program. We highly reccomend it. **What do you dislike about Shopmonkey?** Sometimes quoted labor times dont match national book times. **What problems is Shopmonkey solving and how is that benefiting you?** Makes it easy to stay organized when dealing with different aspects of owning an auto repair shop. ### 6. Overall decent but there are occasions that it is slow. **Rating:** 3.5/5.0 stars **Reviewed by:** Christopher I. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Shopmonkey?** The versatility to do everything from creating an invoice to uploading all you need to send it out for billing. **What do you dislike about Shopmonkey?** Usually once a month it updates or something causing the service to be slow, unless it is on our end with our internet service. **What problems is Shopmonkey solving and how is that benefiting you?** I believe it out getting better all the time. They seem to try to run the updates on off hours of work, however as we are 24/7 we sometimes get road calls at these points. ### 7. Nothing Short of AMAZING **Rating:** 5.0/5.0 stars **Reviewed by:** Skylar B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Shopmonkey?** Shopmonkey is very user friendly and the company gives you all tools and resources needed to help you keep your business organized and efficient. **What do you dislike about Shopmonkey?** There is not one thing we dislike about Shopmonkey. It's the best business software we have came in contact with since starting the business. I recommend shopmonkey to all automotive businesses. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey solves the problem of not being tech friendly. This software is so straightforward and easy to use it helps me spend more time on actual work then trying to figure out the computer side of the business. ### 8. Shopmonkey makes life easy **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Shopmonkey?** The time clock feature is my favorite. It allows employees to clock in and out of work and different customer jobs smoothly and efficiently. When it is time to do payroll, it's a breeze. **What do you dislike about Shopmonkey?** I haven't found anything I haven't liked about Shopmonkey. Everything so far has been above my expectations. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey helps keep customer jobs in order and allows our techs to focus on the actual work instead of all of the paperwork usually involved in keeping customer's jobs accurate. ### 9. Great buisness invoicing system to keep customers and you up to date and easily maintained. **Rating:** 5.0/5.0 stars **Reviewed by:** Sydney B. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Shopmonkey?** Most helpful about Shopmonkey is the course they walk you through getting started. Also it is very helpful with keeping customers up to date and techs. **What do you dislike about Shopmonkey?** The least helpful is hard to say I would say it is confusing at the beginning but with the Shopmonkey team they are there to help at anytime. **What problems is Shopmonkey solving and how is that benefiting you?** It is helping us solve problems with prices and keeping authorizathions that customers approve. Also keeping pictures of parts broken or missing when it has arrived. ### 10. Shop Monkey has Changed my Productivity Entirely for the Better **Rating:** 5.0/5.0 stars **Reviewed by:** Hunter F. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Shopmonkey?** Shop monkey makes it so simple to find the work that I have going on in the shop. I have work with Backorder parts and instead of trying to remember where the work is, Shopmonkey makes it so simple to track **What do you dislike about Shopmonkey?** I don't like how you can't check messages on the mobile app. Also you're not able to filter the work between Advisors only through techs so with a shop that has multiple advisors it's difficult to track **What problems is Shopmonkey solving and how is that benefiting you?** As stated before it makes tracking back ordered parts or work that has been delayed due to parts so much easier, because of the organized work flow of Shopmonkey ### 11. Phenomenal! **Rating:** 5.0/5.0 stars **Reviewed by:** Gael S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2023 **What do you like best about Shopmonkey?** ShopMonkey has really helped me and my piers when it comes to keeping track of our sales inventory customers and so much more and there are still many features we would love to try to keep growing our business. I like how we can access every bit of info we need at anytime and it also helps us keep track of everything going on **What do you dislike about Shopmonkey?** There is nothing to dislike about shopMonkey all the amazing features and services are sure to satisfy all of ur needs . **What problems is Shopmonkey solving and how is that benefiting you?** ShopMonkey biggest problem solver for us is how easy it is for us to keep track of our sales and our inventory so that we can keep growing and making sure all of workers have the right parts and all our customers get the right items ### 12. Has great possibilities **Rating:** 3.5/5.0 stars **Reviewed by:** Chris J. | Lead Technician / Sales Consutant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2023 **What do you like best about Shopmonkey?** Being able to use multiple views & change colums in the workflow easily. **What do you dislike about Shopmonkey?** Searching for items is a bit cumbersome as you need to know most of the part# or it will have a problem finding it. Also removing tax from labor is a bit of a struggle still haven't got that one figured out. I do not currently have full control, maybe in the near future that will change with access. **What problems is Shopmonkey solving and how is that benefiting you?** Customer followup ### 13. Clean and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Shopmonkey?** Shopmonkey helps simplify the estimates for my customers and lets them pick and choose the work that they want done and then saves the stuff they don't want done for next time. Also lets me save jobs that i do multiple times and makes them super easy to change and fine tune. **What do you dislike about Shopmonkey?** In my honest review and use over the past 3 months there's nothing here that I haven't been able to bring up to customer service and got the information i needed. **What problems is Shopmonkey solving and how is that benefiting you?** My estimates had to be sent multiple ways to cater options to customers and that was very confusing. This has boosted my work almost 3x ### 14. Eases ALLLL Your Headaches! **Rating:** 5.0/5.0 stars **Reviewed by:** SARA T. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Shopmonkey?** It was amazing upgrading to Shopmonkey. The staff is incredibly helpful if we run into any snags! There are so many "fine details" that most companies forget that Shopmonkey certainly didn't! **What do you dislike about Shopmonkey?** SOOOO many options. I'm not complaining...it just takes a little time sitting at home and playing with the program to learn it...once you've got it though...you've got it and nothing else will be needed! **What problems is Shopmonkey solving and how is that benefiting you?** The way that everything is completely detailed so there's no room for error if you fill out the details of each product. It's quick and no hassels! Very quick and the customers love to see all the details too! ### 15. Great for big businesses! **Rating:** 3.5/5.0 stars **Reviewed by:** MICHELE L. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Shopmonkey?** Shopmonkey has so many different ways to handle and document information. It lets you handle multiple actions from the same screen. You have complete control of all data entered. **What do you dislike about Shopmonkey?** I don't like that the PO's do not automatically attach to inventory. PO's do allow you to connect to the work order ticket, but you have to go into inventory and add parts there instead of linking it all together. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey keeps track of our spending, inventory, and techs. At the end of the month this simplifies the reports I need to do payroll and gather tax information needed to submit to the accountant. ### 16. All of our customers love the program **Rating:** 5.0/5.0 stars **Reviewed by:** James F. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Shopmonkey?** It makes it so much easier to keep track of all our spending and income. Our customers all love the program and how easy it is to use and approve/ decline things. We also can upload photos which is always appreciated. **What do you dislike about Shopmonkey?** I haven't found anything other than sometimes the labor rates are either wrong or different comparing to other programs. Also parts can be off as well but that's not entirely shop moneys fault. **What problems is Shopmonkey solving and how is that benefiting you?** Keeps track of all our spending and income. Keeps parts separate from labor to avoid everything getting mixed up, keeps track of taxes. Just overall great to have ### 17. Shopmonkey has changed our shop! **Rating:** 4.0/5.0 stars **Reviewed by:** Rohan Q. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Shopmonkey?** Shopmonkey has been great to us! It has been great to use for cusotmer inquiring about quotes and also love the ability to text customers! **What do you dislike about Shopmonkey?** Delays at times while adding labor or new lines to jobs. Or if you click once and it doesn't load and click again then it will delay and then add 2 lines. **What problems is Shopmonkey solving and how is that benefiting you?** So far haven't had issues that need resolving right away yet ### 18. Great communication for the whole dealership **Rating:** 5.0/5.0 stars **Reviewed by:** Rylie J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Shopmonkey?** That everyone knows what is going on. Really easy to use. love the scan in feature. use it every day. customers love the support. **What do you dislike about Shopmonkey?** Would like if it also did inventory management. Your welcome ;) **What problems is Shopmonkey solving and how is that benefiting you?** It's allowing us to go digital with everything ### 19. Overall a great shop software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Shopmonkey?** Internal email and texting system to contact customers, the different workflow options, being able to accept payment online, being able to have customer approve or deny specific jobs, being able to save canned jobs, and so much more. **What do you dislike about Shopmonkey?** I don't necessarily dislike this, but it would be useful if we could upload custom waivers or terms and conditions that the customer could sign off through online within shop monkey like they do when authorizing jobs. The one thing I would say i dislike is that if someone has a credit on the account, it doesn't give you a way to apply that on their next invoice. You have to negative out that credit and then add essentially a new payment to the next invoice. If this could be fixed would be great! **What problems is Shopmonkey solving and how is that benefiting you?** Keeping estimates and invoices separate. Being able to get approval on jobs easily. Clearly breakdown of individual job costs. Saving canned jobs. ### 20. How All Customer Service Should Be! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2024 **What do you like best about Shopmonkey?** Excellent and prompt customer service, ease of use, dependable **What do you dislike about Shopmonkey?** I'm used to have some more functionality with inventory and parts from my previous job and I wish that was more integrated. **What problems is Shopmonkey solving and how is that benefiting you?** Tracking inventory, having different price matrix for internal billing ### 21. Shop Monkey is Good, but could be improved **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Shopmonkey?** The ease of use. The program is intuitive. **What do you dislike about Shopmonkey?** It does not have the flexibility that I would like. It is geared towards auto shops. I have a business that does upfitting. I am a business owner. If I go into the business flow section I will get job number, but this number does not transfer to the calendar. I also wish the calendar had limitless color choices for jobs. That way my partner and I could look at the calendar and know what type of job it is and approximate dollar value based on color. **What problems is Shopmonkey solving and how is that benefiting you?** As for the above - my shop doesn't do any kind of auto repair. We upfit vehicles with tonnoue covers, spray-in liners, etc. Shopmonkey allows the business to schedule, communicate with customers, allows me as the adminstrative owner, to monitor customer communication. ### 22. Outstanding Program **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole L. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Shopmonkey?** Easy to schedule appointments and keep track of returning customers. Easy to monitor employees work throughout the day **What do you dislike about Shopmonkey?** We were unable to upload our previous customer database to Shopmonkey so we will have to enter existing customers contact information by hand **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey eliminated our need to use multiple programs/apps and it allows our employees to check off completed tasks as they finish them throughout the day ### 23. Great app for my shop! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Shopmonkey?** We started using this app at our shop a little over a year now and have loved it since. Easy job sorting for the techs and advisors, documenting the car diagnostics are a breeze, and the availability for our customers and clients to see it all first-hand is an awesome added benefit. Overall, I truly enjoy the overall experience and ease of use of the app. I would recommend it to other shops as well. **What do you dislike about Shopmonkey?** Could be buggy while uploading some pictures or videos, as the app states there were errors uploading for one reason or another, and the limitation to media file (picture or video) size, which I believe are 10MB, is also a little irking. But nothing that can't be worked around by using the included camera access option. **What problems is Shopmonkey solving and how is that benefiting you?** Organization of jobs. ### 24. Best Shop Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Eli E. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Shopmonkey?** extremely easy to use software, theres no guesswork. you can easily send estimates out to customers within minutes versus hours and the customers i send these estimates out to approve more and much faster. **What do you dislike about Shopmonkey?** the only thing i can say is that being on the lowest paid plan some of the better features are only available in more expensive plans. it would be a plus if the lower paid plans had a bit more function, and also a way to send out marketing to customers in our database **What problems is Shopmonkey solving and how is that benefiting you?** tracking profits and managing the work load ### 25. Not meeting requirements for Florida business **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2024 **What do you like best about Shopmonkey?** How easy it is to use features it does have. **What do you dislike about Shopmonkey?** Doesn't meet the requirements needed to use it in Florida. Can't attached signature pad for customers to sign digitally in person. **What problems is Shopmonkey solving and how is that benefiting you?** Making tickets constant. ### 26. a few thoughts on Shopmonkey **Rating:** 5.0/5.0 stars **Reviewed by:** Zander (me) M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Shopmonkey?** The all in one project tracking and the reporting customizablitliy. **What do you dislike about Shopmonkey?** The user interface can be slow at sometimes and would be nice if we could have pop up reminders. The ability to use our business email and phone number would be nice have for customers communication. Unfortunately the mass email tends to go to spam on occasion. **What problems is Shopmonkey solving and how is that benefiting you?** Inventory management, purchasing, long term scheduling. ### 27. Overall great on the front end, not too great on the backend. **Rating:** 4.0/5.0 stars **Reviewed by:** Brendan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Shopmonkey?** Front end communication with customers, techs, virtual payments, etc is all great. **What do you dislike about Shopmonkey?** Constant crashes when writing tickets, tech clock-ins not working and having to be done manually when the system is slow, Not being setup as a data sheet makes writing tickets much more time consuming. Functions that Excel, Mitchell, etc, use would be extremely helpful. **What problems is Shopmonkey solving and how is that benefiting you?** V2 coming out solves most of them. ### 28. Very Streamline and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Isaac M. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Shopmonkey?** There is excellent back end support, they seem to be receptive to adding new features. Transistion was very smooth and easy. **What do you dislike about Shopmonkey?** It seems like it's still growing but that isn't a bad thing, it could be slightly more polished and a little faster but other than that everything has been great. **What problems is Shopmonkey solving and how is that benefiting you?** Staying in contact with customers and streamlining communication ### 29. Shopmonkey **Rating:** 5.0/5.0 stars **Reviewed by:** Brett A. | Service and Install Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Shopmonkey?** Shopmonkey is a game changer for customer service! It helps our team stay organized and keep track of the orders we receive from customers. **What do you dislike about Shopmonkey?** Nothing to dislike, can't imagine life without it. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey helps with every aspect of our business. It has an amazing customer portal and allows us to see the schedule ahead for the week and track the many different jobs we have ahead of us. ### 30. Limited but the best I found **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** Its been really nice checking cars in and sending the customer the check list before starting on their vehicle. Keeping track of the jobs that are dropped off, waiting, in progress has been great. Overall the program is straight forward and easy to use. Implementation was good. Customer support has been great. Integration was relatively easy with thei help. **What do you dislike about Shopmonkey?** Couple thing we are wanting to see in the future would be inventory, cash management, and receipt printing. Inventory management is ok, it works but no way to scan inventory or do inventory counts without a lot of extra work. Would be nice to controll a receipt printer and cash drawer. **What problems is Shopmonkey solving and how is that benefiting you?** Customer interaction has been nice to keep customers in the loop to the work that we are doing with their vehiclle. ### 31. Former dealer mechanic launches own company. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Shopmonkey?** Streamlined way to track work through all steps. **What do you dislike about Shopmonkey?** There should be a way to toggle work flow to a specific Fleet. This would greatly improve interface and accessibility rather then having a subscription for each fleet/location **What problems is Shopmonkey solving and how is that benefiting you?** Remembers everything j shouldn't need to Remember so u can build my business, lead my team and maintain my brand. ### 32. Overall SM works well, there are some hiccups here and there but I'd recommend overall. **Rating:** 3.5/5.0 stars **Reviewed by:** Toni A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** I love that we can add all photos and build invoices easily. There are many tools that make this process simple. **What do you dislike about Shopmonkey?** It sometimes lags and won't save my progress and I have to enter it all again. **What problems is Shopmonkey solving and how is that benefiting you?** Our whole team is able to communicate on the same shop monkey invoice for easy communication. ### 33. Overall we are very happy with Shopmonkey! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Shopmonkey?** Staff has been very helpful. We are still exploring all the features but we are really happy to have a cloud based program. Also, the search bar is extremely helpful. **What do you dislike about Shopmonkey?** We have yet to use and understand all the features but there are a few things it would be nice to be able to change or customize. **What problems is Shopmonkey solving and how is that benefiting you?** We were forced to switch by our old software company and shopmonkey seemed to be the best fit. It has simplified/organized things for us. The ease of accessing customer information is great. ### 34. Easy for techs and service advisors **Rating:** 5.0/5.0 stars **Reviewed by:** M S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Shopmonkey?** We got Shopmonkey at our dealership about six months ago and rolled it out pretty quick and easy. We don't use all the features, but we do use it for invoicing and internal maintenance of our fleet and it works really well. Techs have their own iPads, and update daily. it does have a lot of features that we don't use yet, so will probably be learning more about those features soon. **What do you dislike about Shopmonkey?** It's a little expensive. I would say for smaller dealerships that might be expensive, but for larger dealerships, the price is just about right. **What problems is Shopmonkey solving and how is that benefiting you?** Our repair texts were using paper to track the repairs and it wasn't going very well. ### 35. Shopmonkey is a great service **Rating:** 4.0/5.0 stars **Reviewed by:** Jack C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Shopmonkey?** Shopmonkey has made it extremely easy to set up appointments, register customers, communicate, and set up payment links with all my customers. It has been a great overall experience **What do you dislike about Shopmonkey?** Not much that I don't like other than receiving a notification for every single thing that happens **What problems is Shopmonkey solving and how is that benefiting you?** Contacting customers and sending over quick and easy estimates to customers ### 36. Excellent **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2024 **What do you like best about Shopmonkey?** Sync system, and communication with customers excellent corn **What do you dislike about Shopmonkey?** Customer service take for ever. To answer **Recommendations to others considering Shopmonkey:** Easy to learn **What problems is Shopmonkey solving and how is that benefiting you?** Customer relations. Keeping track and information for each customer ### 37. Great Software for Business Owners **Rating:** 3.5/5.0 stars **Reviewed by:** Elizabeth H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Shopmonkey?** Shopmonkey really helps us keep our workflow of vehicles organized and we love that we can have multiple users view things in real time. One of our favorite features is the license plate entry option to pull up all the vehicle and owner info. **What do you dislike about Shopmonkey?** We had tried to connect quickbooks online to shopmonkey in effort to streamline our bookkeeping. Unfortunately, it really messed up our quickbooks ledgers and we had to pay an accountant to fix all of it. I recommend not connecting QB to shopmonkey **What problems is Shopmonkey solving and how is that benefiting you?** The app can be viewed anywhere and we can communicate with our customers easily through the app. Makes it easy to get estimates authorized. ### 38. Best bang for your buck! **Rating:** 5.0/5.0 stars **Reviewed by:** Zach D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Shopmonkey?** Shopmonkey is everything you could ask for in a software. Easy to use, so many different functions and the staff is always willing to help you with any situation **What do you dislike about Shopmonkey?** I wish I could honestly have a dislike, but for me personally it is everything I was looking for. If I could give a suggestion, maybe it would be to add a little bit more on the marine side of things! **What problems is Shopmonkey solving and how is that benefiting you?** This app seemlessly talks with quick books, fast and easy communication with clients, helps keep track of my weeks with its built in scheduling, helps with billing. ### 39. Awesome software, game changer. **Rating:** 4.5/5.0 stars **Reviewed by:** will f. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Shopmonkey?** This program has helped with keeping our inventory in order and organized. The work orders are easy to create, and easy for clients to read. There is also a online chat function that is pretty helpful for new comers. **What do you dislike about Shopmonkey?** Depending on what industry you are using Shopmonkey comes its disadvantages. The program was built to assist automotive shops but not for much else beyond that. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmoney is benefiting our print shop with being organized & streamlined all into one place for all of our team. ### 40. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Katie D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Shopmonkey?** The most helpful thing about shopmonkey is how easy it is to use. **What do you dislike about Shopmonkey?** The downfall about shopmonkey is that they are still working out a few things and often do updates that interup with our work day. **What problems is Shopmonkey solving and how is that benefiting you?** Getting all correct information documented before sending invoices to our customers. ### 41. Repair Shop **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Shopmonkey?** Easy scheduling and invoicing, helps keep you organized and keeps things from being overlooked. Parts procurement is a nice feature. **What do you dislike about Shopmonkey?** The app is virtually useless- you can't do much. **What problems is Shopmonkey solving and how is that benefiting you?** Organizination, scheduling, invoicing. My day flows smoother and I have to spend less time doing the forementioned duties. ### 42. amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Shopmonkey?** easy to use system, and navigating is very smooth **What do you dislike about Shopmonkey?** well sometimes the chat support is slow at answering me **What problems is Shopmonkey solving and how is that benefiting you?** we use for detailing and tinting ### 43. My Team Loves It! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** Shopmonkey works great with keeping track of Customers and their Vehicles. The WorkFlow Section really helps us see what stage the vehicle is in- whether it just got dropped off, if it is in progress or if is completed, this features helps us! **What do you dislike about Shopmonkey?** Shopmonkey Reports are not the easiest to use as it is difficult to find what I am looking for. **What problems is Shopmonkey solving and how is that benefiting you?** Shop monkey is helping me keep up with my inventory and helps allow me to keep in touch with my customers. ### 44. Everything we need **Rating:** 4.0/5.0 stars **Reviewed by:** Velvet B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Shopmonkey?** I love that my installers can see what needs to be done and we can leave such detailed descriptions. It's very user friendly and simple to use. **What do you dislike about Shopmonkey?** I wish it integrated with different software systems and CRM's. **What problems is Shopmonkey solving and how is that benefiting you?** Just keeping the guess work out of the work flow so everything runs smoothly. ### 45. Good for the basics **Rating:** 3.5/5.0 stars **Reviewed by:** Mackenzie E. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Shopmonkey?** It has lots of helpful features which is great. Messaging customers, digital signatures, and built in parts ordering helps us be more efficient throughout the day. **What do you dislike about Shopmonkey?** Was promised marketing software was going to be released within months of us joining the software, it's been over 6 months and there's no update about it happening. Really disappointing. **What problems is Shopmonkey solving and how is that benefiting you?** Able to keep track of deferred work, messaging with clients so we can recall any conversations had or things mentioned, creating canned services, parts integration. ### 46. Easy to use and still a lot to learn to maximize the use out of the software. **Rating:** 4.5/5.0 stars **Reviewed by:** Jorge R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Shopmonkey?** I like that shopmonkey provides labor times and also reminder for appointments, provides inventory for your parts, and shows you diagrams with the jobs your are working with. **What do you dislike about Shopmonkey?** The flow of the dashboard is a little confusing. The app shopmonkey also lacks a little more use compared to using the online web browser as far as diagrams and costs of parts and ordering of parts. **What problems is Shopmonkey solving and how is that benefiting you?** There hasn't been any problems with shopmonkey recently. As far as customer support they've responded quickly and with plenty of information on solving any issues I had. ### 47. Great **Rating:** 3.5/5.0 stars **Reviewed by:** Arturo B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Shopmonkey?** Easy to use, lets teamwork be more efficient with workflow. Great communication bettween Customer and Company. Informs others working on project what every one is typing. **What do you dislike about Shopmonkey?** There is no android app. Load a bit slow and also on my mobile device I have to sign-in everytime. Hope it wold be more convenient and seemlessly . From PC to android **What problems is Shopmonkey solving and how is that benefiting you?** Comunications between customer and Coworkers. Seemlessly respond to customer threw Shopmonkey. Also getting ahold of other coworkers, leaving notes and reminders. ### 48. Almost everything **Rating:** 3.5/5.0 stars **Reviewed by:** Jonathan K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Shopmonkey?** Communication to the customers in the shop **What do you dislike about Shopmonkey?** Cloud based products are often slow and the reporting leaves you wanting more **What problems is Shopmonkey solving and how is that benefiting you?** Customer communications ### 49. Good product to keep management in the loop **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** ShopMonkey helps keep shop owners in the loop with how office and shop staff are interacting with customers while also giving them a convenient way of being notified when their input is needed. **What do you dislike about Shopmonkey?** ShopMonkey is not built around fleet work or jobs with a number of vehicles, that side of things is a bit cumbersome and not ideal. **What problems is Shopmonkey solving and how is that benefiting you?** ShopMonkey helps provide consistent contact with customers over numerous avenues. The text communication has proven to be beneficial with quite a few customers. ### 50. Shopmonkey has been a great addition to our Shop! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Shopmonkey?** Shop Monkey is loaded with features to bring your shop to the 21st Century. From the ease of use to the navigation on the user panel. it's helped us with easing the implementation through the help of Shop Monkey's Customer Support. We frequently use Shop Monkey as part of our daily stacks and has easily integrated and enhanced our communications with clients and with our technicians. **What do you dislike about Shopmonkey?** Shopmonkey could add support for Andriod phones as well as other options of calculating Inventory and supply use into the calculation as it seems overwhelming when first starting. **What problems is Shopmonkey solving and how is that benefiting you?** It's helping us with clear communiciations between us and the clients as do for the techs. Our team is able to receive status updates on all work in the shop. ## Shopmonkey Discussions - [How soon can we create custom lead request forms/work request forms? Also, when looking at the Line Item Report, can we see parts by their names instead of their descriptions?](https://www.g2.com/discussions/how-soon-can-we-create-custom-lead-request-forms-work-request-forms-also-when-looking-at-the-line-item-report-can-we-see-parts-by-their-names-instead-of-their-descriptions) - 1 comment, 2 upvotes - [Fleet billing](https://www.g2.com/discussions/fleet-billing) - 1 comment, 1 upvote - [View Shopmonkey pricing details and edition comparison](https://www.g2.com/products/shopmonkey/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+11%3A42%3A13+-0500&secure%5Bsession_id%5D=7216b2e0-ef2b-44a0-bd5c-e5cb67d594bc&secure%5Btoken%5D=e56b4d388ea5f41436cb818e26df157a13c3e0ffcb48f3a23036fffb712320ca&format=llm_user) ## Shopmonkey Integrations - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Shopmonkey Features **Shop Management** - Estimates and Invoicing - Parts Purchasing - Inventory Management - Service Orders - Labor Tracking **Operations Management - Auto Shop Management** - Appointment Scheduling - Inventory Management - Task Management - Digital Vehicle Inspection (DVI) - Employee Management **Technician Tools** - Preventative Maintenance and Inspections - Task Alerts - Labor Times and Wire Diagrams **Customer Relationship Management - Auto Shop Management** - Automated Reminders - Marketing - CRM **Customer Management** - Repair Updates **Financial Management - Auto Shop Management** - Reports and Analytics - Billing and Invoicing - Estimating ## Top Shopmonkey Alternatives - [Alldata](https://www.g2.com/products/alldata/reviews) - 4.1/5.0 (24 reviews) - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (741 reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) - 4.9/5.0 (485 reviews)