--- title: Shopmonkey Reviews meta_title: 'Shopmonkey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 410 reviews by the users' company size, role or industry to find out how Shopmonkey works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 410 scale: '5' date_modified: '2026-07-17' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Shopmonkey Reviews **Vendor:** Shopmonkey **Category:** [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 410 ## About Shopmonkey Smart, simple. Built for shop life. Shopmonkey is the all-in-one platform built for shop life. Trusted by 10,000+ auto shops, we simplify estimates, payments, DVIs, and scheduling in one easy tool. Everything works together, the interface makes sense on day one, and your team will actually use it. And every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Stop settling for systems or software that slow you down—invest in the platform that works as hard as you do. Book a demo. Shopmonkey streamlines operations, enhances customer interactions, and ultimately drives business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. With its user-friendly interface, Shopmonkey allows users to adapt and utilize the system quickly, minimizing the learning curve often associated with new software. Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. We're with you every step of the way. What you get: Estimates: Build accurate estimates fast with built-in parts and labor data. Send them digitally for customer approval, then convert to an invoice in one click. No re-entry. No back-and-forth. Appointments and scheduling: Manage your calendar, reduce no-shows with automated reminders, and keep your bays full without the chaos. Digital Vehicle Inspections: Build trust and increase approvals with photo and video inspections sent directly to your customer's phone. Reporting: See exactly how your shop is performing. Sales, technician productivity, and business trends — all in one dashboard, without digging through spreadsheets. Customer communication: Two-way texting and email keep customers informed on their vehicle's status without you picking up the phone. Automated updates handle the routine stuff so your team can focus on the work. Accounting Solutions: Financial clarity, built directly into Shopmonkey. Hand off to a dedicated bookkeeper or manage it yourself. Marketing: Run automated SMS and email campaigns to bring customers back and fill your schedule during slow stretches. Support and Onboarding: Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Technician tools — Assign jobs, track time, and keep your techs moving with tools built for the shop floor, not the front office. Inventory management — Track parts and supplies in real time so you're never caught short or over-ordering. Integrations — Shopmonkey connects with the tools you already rely on, including QuickBooks, PartsTech, Nextpart, RepairLink, and CARFAX. Find the pricing that's the right fit for your auto shop: https://www.shopmonkey.io/pricing Check out our social channels: Facebook | LinkedIn | Instagram | YouTube ## Shopmonkey Pros & Cons **What users like:** - Users find the **ease of use** of Shopmonkey remarkable, enhancing efficiency and navigation with intuitive controls. (17 reviews) - Users commend Shopmonkey for its **seamless customer communication** , enhancing their ability to interact effectively and efficiently. (12 reviews) - Users praise the **excellent customer support** of Shopmonkey, making their experience smooth and efficient. (9 reviews) - Users love the **excellent customer communication** features of Shopmonkey, streamlining interactions and improving overall efficiency. (7 reviews) - Users praise Shopmonkey for its **efficiency improvements** , making shop management smoother and more effective. (6 reviews) - Users find the **setup ease** of Shopmonkey invaluable, streamlining operations and enhancing customer communication effortlessly. (6 reviews) - Users value the **seamless integrations** of Shopmonkey, enhancing efficiency in tracking jobs, billing, and customer communication. (5 reviews) - Invoicing (5 reviews) - Users find Shopmonkey's **navigation ease** remarkable, enjoying intuitive controls and efficient appointment management for their businesses. (5 reviews) - Users value the **organization system** of Shopmonkey, appreciating its ability to keep work orders neatly categorized and accessible. (5 reviews) **What users dislike:** - Users find the **limited functionality** of Shopmonkey frustrating, citing missing features and adjustments from previous versions. (8 reviews) - Users report **missing features** in Shopmonkey, including inaccurate estimations and limitations on tax adjustments and duplications. (8 reviews) - Users find Shopmonkey's **parts management system glitchy** , complicating inventory management and technician updates. (7 reviews) - Users experience **slow performance** , including glitches and delays that hinder task efficiency and reliability. (7 reviews) - Users report **inaccurate information** regarding estimations and pricing, leading to confusion and additional steps needed for corrections. (5 reviews) - Users experience **glitches in inventory management** with Shopmonkey, leading to inefficiencies and frustration with essential tasks. (5 reviews) - Users experience frequent **invoicing issues** with Shopmonkey, hindering productivity and making tasks unnecessarily complex. (5 reviews) - Technical Issues (5 reviews) - Poor Service Management (4 reviews) - System Instability (4 reviews) ## Shopmonkey Reviews ### 1. The system has allowed me to maximize our profit capabilities, and organization. **Rating:** 5.0/5.0 stars **Reviewed by:** Salvador M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2023 **What do you like best about Shopmonkey?** The invoice system and the way it itemizes every charge. **What do you dislike about Shopmonkey?** The only thing I could say Shopmonkey could improve would be their part terms. They are a system that is very user friendly. **What problems is Shopmonkey solving and how is that benefiting you?** It is helping organize the invoice and keep track of all our repair charges. ### 2. Very happy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Shopmonkey?** Very easy to use and really a lot of tools to help your business grow and be managed successfully has really good features. **What do you dislike about Shopmonkey?** One thing that I don't like is that you can't make a discount on an entire order only on a single line, hope this will be added. **What problems is Shopmonkey solving and how is that benefiting you?** Time management and workflow ### 3. SOme of the best softwware I have ever used. **Rating:** 5.0/5.0 stars **Reviewed by:** Johnathan P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Shopmonkey?** Being cloud based software saves us time and money. Using the software anywhere makes this the best fit for our business. From start to finish I would choose shop monkey every time. **What do you dislike about Shopmonkey?** It could be faster at high traffic times. **What problems is Shopmonkey solving and how is that benefiting you?** Keeping track of our customer's repairs and maintenance. ### 4. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Shopmonkey?** Ease of use and the ability to easily organize inventory and invoices **What do you dislike about Shopmonkey?** Switching all of your inventory over from a different pos system can be a bit challenging **What problems is Shopmonkey solving and how is that benefiting you?** Keeps inventory and jobs more organized ### 5. Made tracking of appointments and Work orders easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Shopmonkey?** The scheduling features and connecting work orders to that appointment. **What do you dislike about Shopmonkey?** That it doesn't have the andorid app capabilities and doesn't look up semi truck vins and plates as well as a car. **What problems is Shopmonkey solving and how is that benefiting you?** Schedule tracking ### 6. Great all in one for work order workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Shopmonkey?** Integration with catalogue and vendors Allows for easy integration with carfax **What do you dislike about Shopmonkey?** Carfax would update as miles instead of KM **What problems is Shopmonkey solving and how is that benefiting you?** An all in one for work order generation and repair management ### 7. Shopmonkey is very easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Shopmonkey?** The organization of customers/vehicles and fleet management. **What do you dislike about Shopmonkey?** I don't care for the way it calculates fees and discounts. **What problems is Shopmonkey solving and how is that benefiting you?** Better communication with customers and management of customers/vehicles. ### 8. Easy to use interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Shopmonkey?** Very easy to organize multiple jobs and clients at once **What do you dislike about Shopmonkey?** I wish you could seperate jobs by service advisor on the workflow tab **What problems is Shopmonkey solving and how is that benefiting you?** Shop monkey is solving our business issue of handling multiple sales orders in our department ### 9. Eunice Yu **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron C. | Service Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Shopmonkey?** We just switched our shop to Shopmonkey from shopboss, and during that process we found it to be simple and enjoyable. Eunice was our guide in making it happen, and she was very profesional, punctual, and a joy to work with. So when you switch to Shopmonkey, make sure that you ask for Eunice. Frankly, it's only a matter of time before you do. Also, shopmonkey, if you're reading this, make sure to take care of Eunice. She is in my opinion, one of the best employees a company could have. Thank you for the help, and we look forward to working with you for years. **What do you dislike about Shopmonkey?** Truthfully, we have had absolutely no issues with Shopmonkey. Any potential problems we may have had have been handled quickly and efficiently. I know there is always room for improvement, but this company is always looking for insight from its customers. They want to improve, so when you have a company that takes your ideas and feedback and makes them a reality what is there to dislike. **What problems is Shopmonkey solving and how is that benefiting you?** Our shop wanted to find a tremendous paperless system to streamline our service for our automotive shop. With Shopmonkey we have found our solution and increased our efficiency tenfold. ### 10. Great addition to our shop **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Shopmonkey?** Ease of parts ordering and importation to estimates/repairs, scheduling and work orders integrated, inventory management, customer communication tools **What do you dislike about Shopmonkey?** Some features in parts inventory/receiving are not user friendly, fleet customers don't come up when searching to open new work order **What problems is Shopmonkey solving and how is that benefiting you?** Scheduling, quicker estimates/quotes, inventory management, customer communications ### 11. Pretty fast and reliable system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Shopmonkey?** It's pretty intuitive interface. Also it's fast respond and nice tech support. **What do you dislike about Shopmonkey?** Everything is fine. I can't find any problem **What problems is Shopmonkey solving and how is that benefiting you?** Creating invoice for customers ### 12. My experiance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Shopmonkey?** The cloud based software makes a lot easier to work. **What do you dislike about Shopmonkey?** There is no app for mobile phones and and each thecnitian is considerate a user. **What problems is Shopmonkey solving and how is that benefiting you?** The fact that I use from anywhere and the capability for the customer to text and receive payments ### 13. Well operating software that allows easy new member integration. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Shopmonkey?** Easy access and site navigation. Easy to learn to utilize. **What do you dislike about Shopmonkey?** Search is not very strong. Part number look up is very clunky. Notifications take mobile display with android. Needs android app **What problems is Shopmonkey solving and how is that benefiting you?** Time tracking of employees ### 14. Three years in and it’s been great **Rating:** 4.0/5.0 stars **Reviewed by:** Brian C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Shopmonkey?** We like that it's a complete system. We're an off-road shop and we use some features and not others. Customer communications are easy, payments are easy. Adding inventory and keeping track of jobs is easy too **What do you dislike about Shopmonkey?** I wish there were more options for cc processing as they're a little high Reports are a little confusing. The app needs a little work also. We have to use the mobile site on phones **What problems is Shopmonkey solving and how is that benefiting you?** It helps us keep track of jobs, communications with customers and payments all in one system. Adding inventory is easy also. Keeping everything straight and communications are the biggest hurdle that SM helps with ### 15. BEST SHOP SOFTWARE AND HELP **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon S. | Owner and operater, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2022 **What do you like best about Shopmonkey?** The platform is extremely easy to use. And if you need to get a hold of someone it's fast and easy and they actually help you. The layout of the platform makes running business extremely fast and efficient. By far the best software I've ever had. And it's extremely affordable **What do you dislike about Shopmonkey?** For my package nothing is bad. But for others I think that the e-signature payment that they're asking for should be included in the package pricing. For legal reasons **Recommendations to others considering Shopmonkey:** Suck it up and pay for it. It's the best decision you will ever make **What problems is Shopmonkey solving and how is that benefiting you?** I haven't experienced any problems and anything that I've had concerns with all I had to do was reach out to them and had a response with him 30 minutes or so. Zachary schulman is my agent and he is definitely on top of it. No complaints here whatsoever. Again best shop where software I've ever had. Everything's super easy to use and my customers love it and I love it ### 16. Amazing Software and even better Customer Service! Absolutely love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Leonardo K. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2022 **What do you like best about Shopmonkey?** Shopmonkey is a very easy to use software, that will make it easy to manage your everyday task for your shop. Our customers love the convenience of being able to pay their bills right on the phone and receive all needed invoices and messages quickly and easy on their phones. Shopmonkey integrates everything you need to run your shop and you can have branded invoices as well! The best thing about Shopmonkey is their customer service, i have always had good experience when any help was needed. Special thanks to Yesenia and Tyler to really friendly and helpful members from the Shopmonkey support team! **What do you dislike about Shopmonkey?** The only thing i would change is the mobile app, the current version is made only for the Technician view. I would like to get a service writer POV app, especially because we are a mobile repair shop and it would be easier to do small Changes to the ticket on a mobile device. Other than that everything else is amazing! **Recommendations to others considering Shopmonkey:** 10/10 definitely recommend to others. Very affordable and easy to use. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey solves the problem of inconvenience. It makes it a lot easier for us to send invoices and estimates to our customers and they can already approve and pay any jobs on their phone. Makes it easy for us especially because we are a mobile repair unit. So we don't have to carry around invoices and card readers... ### 17. Easy To Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Shopmonkey?** Simple, easy, and works well! Saves us time as a team and seems very clear for every staff member to be on the same page. Customers like the interactive functions like appointment reminders and estimates sent to their phone as well as texting. **What do you dislike about Shopmonkey?** Syncs parts, but not tires to Quickbooks. There are small tweeks to be made but they are constantly updating. There's nothing that was really held us back or been a major problem, just little things and some have already been corrected, or listed as in progress to be corrected. **Recommendations to others considering Shopmonkey:** I have compared a few shop software, this had the best user experience and customer-facing experience (when you send a customer an estimate). **What problems is Shopmonkey solving and how is that benefiting you?** We can create and save estimates faster, scheduling workflow is easy. The labels make it easy to communicate the status of an estimate to all staff members. Runs pretty smoothly across devices. Invoices are clean looking, overall a nicely designed software. ### 18. Heart of Our Shop. **Rating:** 5.0/5.0 stars **Reviewed by:** Noel B. | Shop Manager/Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Shopmonkey?** Our shop likes that Shopmonkey is a do it all software for our shop. We use it for inspections, invoicing, payments and procedures. It can do it all. On top of that, we can do everything digitally for our customers. It makes us stand out from the competition. **What do you dislike about Shopmonkey?** There is little we don't like, the biggest thing we find we look outside of the software for is diagnostic help. The Motor information often works well, but there are times you need something more in-depth such as Identifix or AllData **Recommendations to others considering Shopmonkey:** Having used other programs like RO Writer or Mitchell, this is a much more complete program. It allows us to handle our customers how they wish to be helped. **What problems is Shopmonkey solving and how is that benefiting you?** It helps to keep us organized and keep costs down, by offering so much in one package we are saved from getting additional services such as credit card merchant services. ### 19. Must have Shop Operations Software for any Auto Service Facility **Rating:** 5.0/5.0 stars **Reviewed by:** Fin W. | Owner/Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Shopmonkey?** Complete system to: -Create estimates -Store customer info and communicate via text/email. -Set appointments -Digital Inspection Reports generated by technician and sent to customer -Assign work to each technician and track progress -Invoicing, and taking payments in person or online -Shopmonkey constantly updates features and provides more value **What do you dislike about Shopmonkey?** -Some bugs come up whenever new updates are released, we do wish there was more testing done to reduce these before releasing update. **Recommendations to others considering Shopmonkey:** Shopmonkey offers a free demo to test drive. Trialing the product is what convinced us to commit to this platform. **What problems is Shopmonkey solving and how is that benefiting you?** -We use Shopmonkey as a compete operations system to handle clients and work from initial contact to completion. -Much better workflow and accountability compared to the old way of doing things using paper -AWS cloud storage is the key to keeping customers updated with photos/video of work done, messages are kept so there's no he said she said, everything is logged. ### 20. Amazing system to run your automotive business **Rating:** 5.0/5.0 stars **Reviewed by:** Edgar L. | Owner/tech, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Shopmonkey?** Keeps track of our customers, sales, profitability, and links to QuickBooks! All in one works very well for our small performance shop. We love that we can keep track of our inventory. **What do you dislike about Shopmonkey?** We currently have an issue with our inventory not pulling a specific item, tech is working on this issue. I wish there was a way to create a category (income-related). We use "Fees" for anything that doesn't fall within the parts/labor/subcontract etc. More specific to us - We Dyno tune and would like to have an option to select dyno without using labor. So we can see our return on our investment( how many tunes did it take to make this amount) I'd like to be able to see what inventory we use most to help us order more efficiently. **What problems is Shopmonkey solving and how is that benefiting you?** We can look up any estimate we sent out. we can track all work by the customer, we can see how much they've spent. We are most definitely more productive. We rely on this program to run our entire business. It gives us such confidence and cuts the time down. Overall we love Shopmonkey. We can contact you directly and always get a response. Love the labels and the ability to create our own. The calendar works well and is user-friendly. Love how we can collect deposits and send estimates out. Our customers love this!! We love that we can see what everyone is doing, as we are all admins. this is the best feature! ### 21. Great Shop Software with a few growing pains **Rating:** 4.0/5.0 stars **Reviewed by:** Wills A. | Co-Founder / CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Shopmonkey?** For me, their scheduling capabilities, reminders and syncing of work orders is great. I'm able to see what needs to be done, when it needs to be done by and what is owed all in a glance. Also the fact I can easily communicate with customers from their platform via email AND text is wonderful. **What do you dislike about Shopmonkey?** I wish their reporting was a bit more intuitive and in-depth. While there is some excellent reporting features, there are some areas I really wish were more easily covered. I will say their customer support team has been on point though when it comes to working with me and communicating with me on these issues. As mentioned in the title, there are growing pains - but they seem to have a very dedicated staff that is constantly working on not only the issues that arise but also improvements and added features. There have also been the periodic bugs - I've had some customers show they've messaged us but nothing has shown up on our end (this has probably been the most frustrating). Again, having chat support at my fingertips during most work hours is great - but when my line of communication with customers is disrupted, that can cause a lot of confusion. **Recommendations to others considering Shopmonkey:** It can a huge organizational asset to your business, but it does require time to set up and learn. **What problems is Shopmonkey solving and how is that benefiting you?** Having better organization has been huge. No longer having to remember to send those reminders for appointments or having to draft a work order from scratch thanks to their canned services feature is very helpful. Again, also being able to communicate with customers from the messages hub is a time saver rather than having to get into another software to do so. Also for my admin side to be able to go in and see how far along a job has progressed based on what services have been checked off and completed, them being able to upload and save service agreements as well as document before and after photos of any issues and having all those things neatly filed away for easy future access is a big sense of security. ### 22. Good System but is hard to get a new user comfortable using it. **Rating:** 4.5/5.0 stars **Reviewed by:** Michael M. | Shop Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2022 **What do you like best about Shopmonkey?** The systems ability to find most cars and to look up labor times is our favorite part **What do you dislike about Shopmonkey?** The inability to find special vehicles or link them to the system can be annoying when you work with as many rebuilds as we do. **Recommendations to others considering Shopmonkey:** Shopmonkey is a great resource for a shop. We are honestly using it to half ot potential as a small shop without a dedicated service writer all the Techs have had to learn not only to operate the system but how to invoice and update tickets. Which is a testament to the fact that most Techs couldn't care less about how an invoice looks yet have been able to make invoices at ease. **What problems is Shopmonkey solving and how is that benefiting you?** A little out of leftfield but I had to use Shopmokeys system to help me do my taxes this last year as it tracks all of our sales and gives me a breakdown of part costs and labor costs. ### 23. Shopmonkey is definitely a diamond in the rough! **Rating:** 5.0/5.0 stars **Reviewed by:** Ivey G. | Business Developent Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2022 **What do you like best about Shopmonkey?** I love having the ability to store and manage my company in one place for the most part! There are still some kinks that are being worked out, but I think it will be worth the wait. **What do you dislike about Shopmonkey?** The inability to customize/create multiple lead capture forms. The limitations with the inventory name vs description. Most of all!! The money takes twice as long as a regular stripe account to land in the bank account! **Recommendations to others considering Shopmonkey:** I would recommend that they have a clear-cut vision of how they need their processes to be set up. It will make it a little easier to manipulate the features that may not work exactly the way you might want. The great thing about them is that they are constantly evolving their systems. Which provides me with the comfort of feeling like they may be able to grow with my business as well. I would also tell them not to be shy! The customer service that shopmonkey employees provide allows for those that may be slightly uncomfortable with technology to give it a shot! **What problems is Shopmonkey solving and how is that benefiting you?** Problems we are solving are our organization, mainstreaming our workload so that we can continue to grow without having to hold each other back. The ability to put all the clients' information in one place is amazing. The purchase order feature is helpful, but still need a few tweaks. ### 24. Shopmokey - the app-quiver killer! **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2022 **What do you like best about Shopmonkey?** Once in a while, an app comes along and claims to combine many apps in one. I can truly say that Shopmonkey does that, and can of the features individually are great. Having crm, project management, parts inventory, parts ordering , quoting, invoicing, payments, customer messaging and appointment management all under one roof, means less time split across multiple apps resulting in time saved and more $$ made! **What do you dislike about Shopmonkey?** Nothing that the developers are not already aware of or planning to implement soon! **Recommendations to others considering Shopmonkey:** If you run any sort of shop that has customers with vehicles of any sort passing through, then Shopmonkey can be made to fit your workflow seamlessly. We use it for managing multiple complex sprinter van conversion projects with 25+ service items per order, and over 70 suppliers. Shopmonkey is the backbone of our entire operation and I can't imagine us working without it! **What problems is Shopmonkey solving and how is that benefiting you?** Time saved. That's the biggest one. Many very important tasks are all taken care of in one place. ### 25. Shop management software that keeps evolving. **Rating:** 4.5/5.0 stars **Reviewed by:** Russell S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Shopmonkey?** The customer service response is always quick and helpful. The navigation is unique from previous management software I've used. The recommendation section is huge for shop users/owners. When you have an idea to add to the software you can make the recommendation and then the shopmonkey users vote for what features they like. This is how Shopmonkey is able to stay on the forefront of the shop management softwares. **What do you dislike about Shopmonkey?** The only thing I have issue with is that the parts procurement that works with my vendors is not the best. **Recommendations to others considering Shopmonkey:** If you want a shop management software that takes in to consideration what the users want, Shopmonkey is the one for you. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey makes it easy to communicate with customers and allows me to obtain customer authorization through the system. This makes documenting the authorization much easier. ### 26. Amazing product with a great team to back it up! **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander V. | Co-Founder & Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2022 **What do you like best about Shopmonkey?** We are a small startup that specializes in mobile repair and preventative maintenance for B2B and B2C clients. Being cost-conscious, we looked at several options that could provide us with a solution that had great value, plenty of features, a clear growth plan, and most importantly great customer service. Cue in, Shopmonkey. Our team has been using Shopmonkey for over a year and our experience has been positive. For the number of features you get within Shopmonkey, the value is tremendous. They are constantly providing updates and including new features. Their team is extremely engaged with their customers and listens to feedback. If you are looking for a solution that provides your customers with a great experience, this is a great option for your operations. On the back end your team can easily create estimates, schedule appointments, procure parts, communicate with the customers via email/text and receive payments once the job is completed. BUT most importantly, your customers will appreciate the clear communication during that whole process. We receive tons of compliments on how organized and easy it is for them to approve estimates and pay for services. **What do you dislike about Shopmonkey?** As a mobile repair company, our issues with Shopmonkey are specific to us. We realize that Shopmonkey caters primarily to brick and mortar shops and the limitations we experience our specific to our niche. Things such as routing, scheduling and customer management are somewhat difficult for us, but we make it work. It would be nice to have some automation within Shopmonkey or allow customers to have more visibility on services they have received (i.e. customer portal) but these are just my opinions on how things can become even more streamlined. Reports could be a little more intuitive and granular, but not bad for someone not completely comfortable with a fiance. **What problems is Shopmonkey solving and how is that benefiting you?** For us, the biggest benefit of using Shopmonkey has been how easy it is to store and organize customer information. Not having tons of paperwork and having a digital solution that solves all that is huge for us. You can easily pull up customer information, work they have requested, work they have declined and any communication that has taken place. ### 27. ATL Columbus Review **Rating:** 4.5/5.0 stars **Reviewed by:** Ron R. | Automotive Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2022 **What do you like best about Shopmonkey?** We like the ability to remote access all of our locations. Quickbooks connection and inventory control. Customer communication features (SMS & Email) - remote payments from customers through the Merchant Services feature (which is cheaper than what we had been using). We have gone paperless with our Vehicle Maintenance inspections due to the ease of use on the electronic features and the fact we can post photos of damages and send to the customer. **What do you dislike about Shopmonkey?** Recently, several small glitches can be a surprise, however, the Support usually finds fixes to the issues within 24 hours. My biggest issue is when a new release or update has come along and we were not giving previous information. **Recommendations to others considering Shopmonkey:** Do your homework and ask all questions - always compare apples to apples. **What problems is Shopmonkey solving and how is that benefiting you?** Protection from customer accusations of damage that was preexisting, using the photo features and internal notes. Less turnaround time on getting payments since the customers can pay remotely. Again, the ease of use and ability to equip technicians with tablets and their own login credentials for ongoing updates. We love the part procurement feature as well. ### 28. Shopmonkey has taken our shop to the next level! **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio D. | Limited Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2022 **What do you like best about Shopmonkey?** We love the customer communications within Shopmonkey. Sometimes the entire process is done on the platform without having to call the customer! Customers will often pay online as well before picking up their vehicle so when they arrive the pickup process is frictionless! Every conversation, every invoice change, every picture is documented and saved forever.... this makes it easy for us when referring back to old invoices and dealing with difficult customers. The entire user interface reminds me of the Apple operating system and I think that is why our crew has easily adopted it. **What do you dislike about Shopmonkey?** I am still waiting on electronic signatures but Shopmonkey says they will be rolling it out soon. Other than that the software is perfection. **What problems is Shopmonkey solving and how is that benefiting you?** My father who founded our company, is a little older now so sometimes he will work from home and since Shopmonkey is cloud based, you can work from anywhere! He'll be writing invoices and quotes in the middle of the night. And if he is traveling it easily pops up on your phone! At all times from anywhere we know what is going on at our shop. Customers love communicating through the platform as well, in the past we had a separate phone line to text customers. Shopmonkey also collects every piece of data (income, expenses, vehicle type, repair type etc...) and presents it to you nicely so that you can analyze your entire operation in detail. ### 29. Allen Gregory- Magnolia Diesel- ShopMonkey Review **Rating:** 4.5/5.0 stars **Reviewed by:** Allen G. | Parts Salesman/Service Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2022 **What do you like best about Shopmonkey?** I find your customer service team, & our account representatives to be the best feature. The ability to also communicate via message with customers also has been a major plus that we have experienced since switching to Shop Monkey. **What do you dislike about Shopmonkey?** I wish there was an option for 4 decimals places when putting in Invoices for parts inventory, bc it has given us problems breaking down costs to smaller units we sell. Instead of 10.02 it would be nice to put 10.0356, because rounding it up will affect the total of the Invoice you are putting in to fulfill. **Recommendations to others considering Shopmonkey:** I have used less expensive programs that were very basic, & could only do the most basic of invoicing. I have also used very high dollar programs, & I have found Shop Monkey to be more cost-efficient while also still meeting the standards of your top end programs for running a Heavy-Duty Diesel Repair business. **What problems is Shopmonkey solving and how is that benefiting you?** We are solving the issue of having a documented estimate approval, & a communication trail with our customers. That has been a major benefit to us, because there has been a time or two we were able to reference the communication log between us & customers to show where they were informed of pricing/diagnosis. ### 30. Incredible platform for the automotive service field! **Rating:** 5.0/5.0 stars **Reviewed by:** Matt B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Shopmonkey?** The ease of use, and attention to detail, customers love it as well. Eunice Yu was excellent to work with, always asking questions and providing detailed information when i was first setting up the account. She is the BEST! **What do you dislike about Shopmonkey?** Nothing, that's the kicker. Everything about shop monkey is awesome **What problems is Shopmonkey solving and how is that benefiting you?** Adding a new work order via the mobile app. ### 31. 4 Wheel Performance Review of Shopmonkey **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy N. | Manager - Lead Tech & Fabricator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2022 **What do you like best about Shopmonkey?** Ease of use as far as the user interface and the ability for our install techs to have all of the information they need at their fingertips. **What do you dislike about Shopmonkey?** My main dislike is the lack of efficiency when syncing Shopmonkey with Quick Books Desktop. I've spoken with Matt at Shopmonkey about this and I understand that it is recommended that we use the online version of QB but we have used the desktop version for years and don't want the additional expense of going to the online version on top of the expense of Shopmonkey. **What problems is Shopmonkey solving and how is that benefiting you?** The biggest benefit has been the ability to go paperless and be able to track our sales, parts, and installations much more accurately. Shopmonkey has also made it much easier to track work performed and see who did the work for quality control purposes. ### 32. Amazing Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan E. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Shopmonkey?** I like that I can always have help when I need it. Anytime I have a question I know that I will most likely get an answer the same day, sometimes within the same hour as well. **What do you dislike about Shopmonkey?** I think the only thing that I can think of would be on the app itself. When I take pictures of vehicles I can't turn the photos around so it looks s a little funky. Pretty minuscule if you ask me, but I'm picky. **What problems is Shopmonkey solving and how is that benefiting you?** I am easily able to help and communicate with customers. It has been much easier using a card reader than doing it manually. We have made it much better financially to be able to keep everything organized and quick. ### 33. Shop management for small auto repair shops **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Shopmonkey?** I like how the system operates compared to others I have tested. The menus are effective and allow me to generate estimates and invoices quickly. I don't sit at the computer all day since I am a mechanic and service writer all in one so being able to sit down and pick up on all the menus is important to me. The mobile app also has a lot of potential but so far I have found it effective in scanning the vehicle license plate or VIN to quickly get all the vehicle information to load. Also entering quick internal notes or inspections with pictures on the app keeps me in the shop instead of going back to the computer. **What do you dislike about Shopmonkey?** I haven't found much to dislike at this point of using the system for about 4-5 months. I would like to see more service writer operations on the mobile app but I understand why it's currently set up for a technician viewing perspective. **Recommendations to others considering Shopmonkey:** I had contacted and trialed a few shop management software systems and they all had some shortcomings. When contacting shop monkey, I went through a video conference with a shop monkey representative and they helped answer all my questions we ran through some mock estimates/invoices to make sure everything worked as I wanted. I would recommend reaching out for a trial and taking the time for a meeting, the customer support team was very helpful. **What problems is Shopmonkey solving and how is that benefiting you?** Coming from carbon copy invoicing, this system helped in several major ways. Ease and speed of producing estimates with marked-up pricing. Control of documentation and history of customers/vehicles. Tracking profits, unpaid invoices, etc. ### 34. Functional, intuitive, easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Paul B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Shopmonkey?** Best features... VIN lookup, drag and drop, labor guide and parts pricing. **What do you dislike about Shopmonkey?** I dislike the fact that there is no android app. Also, the iOS app should have a service writer option. **What problems is Shopmonkey solving and how is that benefiting you?** It streamlines my entire operation. ### 35. By far the best business organization software in existence!! **Rating:** 5.0/5.0 stars **Reviewed by:** Phil T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Shopmonkey?** The all-encompassing nature of Shop Monkey is incomparable. Photo vehicle inspections, client communication software, invoicing for fleet accounts, and so so much more. No software does everything in one place for an automotive-related business like Shop Monkey. The customer service is stellar and their voracity to improve it and listen to their end-users is unmatched. You will NOT be disappointed. **What do you dislike about Shopmonkey?** Can't think of anything that we don't like at the moment **Recommendations to others considering Shopmonkey:** Give it a try and see for yourself how it combines 4 or more different kinds of software into one robust solution **What problems is Shopmonkey solving and how is that benefiting you?** Minimizing liability by utilizing photo checkins. It has given us the ability to text with clients without giving out our personal cell phones. Deposits on tickets late at night from the comfort of their own homes where our hours have basically been extended. ### 36. Excellent Shop Software at a Reasonable Price! **Rating:** 5.0/5.0 stars **Reviewed by:** Tom D. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Shopmonkey?** Shop MOnkey is easy to use, and is extremely helpful in tracking estimates and invoices. It is versatile enough to allow many different types of shops to benefit from it. **What do you dislike about Shopmonkey?** - Cloud-based systems tend to get hung up occasionally. - All reports don't export properly. "Error 404 File or directory not found" error appears. - Refunds do not show on payment/transaction tab. **What problems is Shopmonkey solving and how is that benefiting you?** Shop organization, cost and income tracking, and estimate retention... Shop Monkey makes each of these categories a breeze! If you are a small shop considering getting away from piles and files of paperwork... Shop Monkey is your key to freeing up more time and making that time more productive and lucrative! ### 37. SM has helped our locations streamline our processes at a large scale **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah B. | Strategy & Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2022 **What do you like best about Shopmonkey?** SM makes it easy for us to make high-level decisions about our inspection processes and push them out to all of our locations easily. Connecting SM to our reporting software using APIs reduces the likely hood of human error in our numbers. **What do you dislike about Shopmonkey?** The inspection template GUI can be finicky. It doesn't always save so you think you have made a change and hear from your teams later that a problem is still occurring. **Recommendations to others considering Shopmonkey:** Find the features which are most suitable for your operation and make the most of them. **What problems is Shopmonkey solving and how is that benefiting you?** We now have all of our inspection teams aligned on their activities which makes it easier to measure costs through out the company as a whole. ### 38. Great and growing shop management software **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Shopmonkey?** The simple intuitive interface. It is very easy to train new service writers and techs. Being able to access my full POS from home also allows for absentee ownership work remotely with ease. **What do you dislike about Shopmonkey?** This is a newer shop management system, so features are still be developed, but shop monkey is very engaged with its users and uses this feedback to prioritize the development of new features. **Recommendations to others considering Shopmonkey:** If you're sick of over-complicated shop management software, shop monkey is the for you **What problems is Shopmonkey solving and how is that benefiting you?** Streamlined use for my employees and remote work. Shop monkey is allows for more efficiency, which leads to more $$ in this industry. Also, the fee is less than competitors. ### 39. Shopmonkey is a great software. **Rating:** 5.0/5.0 stars **Reviewed by:** Miranda W. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Shopmonkey?** It keeps up with all of our customers and inventory. Simple, easy, and works well. **What do you dislike about Shopmonkey?** Shop monkey is slow at times. Shop monkey tends to have bugs around the time of updates, although they take care of it quickly. I wish Shop Monkey would give alerts when using inventory with a zero quantity like quick books. **Recommendations to others considering Shopmonkey:** Shop monkey was a great addition to my business. All information is together in one software program **What problems is Shopmonkey solving and how is that benefiting you?** Shop monkey is quick at fixing bugs and issues. Shop monkey being a 1 in all software helps our company. All of our information is in one program instead of using multiples. ### 40. incredible software!! **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2022 **What do you like best about Shopmonkey?** Absolutely the most incredible shop repair software on the market. The team behind the product is very passionate about making Shop Monkey the best. After we demoed close to 20 different softwares, Shop Monkey stood out as being the most forward thinking software. **What do you dislike about Shopmonkey?** Nothing yet. The app works very well and my techs have never been happier. We haven't had any issues getting in touch with support when we needed help. They go above and beyond. **Recommendations to others considering Shopmonkey:** Take the time to understand all the great tools they built into Shop Monkey. It's amazing!! **What problems is Shopmonkey solving and how is that benefiting you?** We are getting more cars in and out faster. The approvals are much faster with the inspections. Buiness has grown so much we are putting up a larger building. We can process more cars using Shop Monkey ### 41. Good Platform That's Still Improving **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2022 **What do you like best about Shopmonkey?** It's very user-friendly and easy to learn. Love that they offer a credit card POS system that links to it as well. I enjoy the automated appointment reminders and being able to add message templates for easy and quick texts! **What do you dislike about Shopmonkey?** The app is completely useless. You can't see the full appointment info. You can't view customer contact info. You can't check a customer out on it. There are so many basic functions that I feel could be added to it! Hopefully they keep working on it! I also don't like that you can't sort any of the columns in Workflow. And I do hope they'll find a way to have more accounting features as well, the way Quickbooks does. Right now, I have to pay for both ShopMonkey and Quickbooks because there are still functions in QB that SM does not offer. Lastly, I found out about SM at a Window Tint Conference, yet the program is not really designed for Window Tint Shops, it's more designed for Mechanics so I hope they do make it work better for Window Tint Shops. **Recommendations to others considering Shopmonkey:** N/A **What problems is Shopmonkey solving and how is that benefiting you?** I used to have to manually text all my customers the night before their appointments so the automatic appointment reminders are really nice. Also, we were using Quickbooks before and there's no appointment or messaging system through there. ### 42. A+ shop management system **Rating:** 5.0/5.0 stars **Reviewed by:** Bernadette H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Shopmonkey?** Communicating with customers on all aspects of their repair, managing our shop daily workflow, business reporting, ease of integration with accounting software **What do you dislike about Shopmonkey?** We have had a few small bugs along the way. The SM team is quick to action. **Recommendations to others considering Shopmonkey:** If you desire a well organized workflow, accurate reporting, fully integrated shop management system that is easy for everyone in your shop to use and learn quickly, look no further than ShopMonkey! **What problems is Shopmonkey solving and how is that benefiting you?** Services by technician - tracking flag hours; communicating with customers-digital communication with photos and videos of their car's issues; responding to lots of quote and appointment requests efficiently and effectively ### 43. Excellent customer repair management software that is revolutionizing an outdated industry! **Rating:** 5.0/5.0 stars **Reviewed by:** Chauncey T. | Owner/mechanic, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Shopmonkey?** The use of text and email to connect with customers has created a level of comunication that was not possible before we used this program. It has brought us into the 21st century! We love the use of the calendar and how we can assign particular techs to certain jobs. We appreciate how the workflow it setup and can be customized for our business, which is not in the auto repair field. **What do you dislike about Shopmonkey?** I don't like how not everything is customizable, especially descriptions of "vehicles" when in our case, we repair outdoor power equipment, and would prefer to have prompts specific to our field. As a non-automotive business, I'd really appreciate a discount given that I'm not utilizing any of the car-specific features-- we're not paying for them. **What problems is Shopmonkey solving and how is that benefiting you?** Customer communication and follow through on repairs is #1. The repair industry is notorious for poor communication and not meeting expectations. This program is so incredible in how it lets us interface with our clientele in a way that is professional, efficient, and clear. It's amazing, truly. ### 44. great product, very intuitive and user friendly, AND outstanding customer service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Shopmonkey?** If i have a question about ANYTHING related to the software, there are resources out the ying-yang to answer my question, including real humans who respond quickly **What do you dislike about Shopmonkey?** I'm a mobile mechanic and while the software isn't designed specifically for mobile mechanics, it works well for me. I suppose if I could change one thing, it would be to have a version specifically for mobile mechanics in mind **Recommendations to others considering Shopmonkey:** sign up for the free demo **What problems is Shopmonkey solving and how is that benefiting you?** I like that shop monkey is connected to Quickbooks - these features all cost money, but its cheaper than having to do all the accounting myself. So less paperwork and more time to do actual work work ### 45. Intuitive and easy to adopt shop management solution **Rating:** 5.0/5.0 stars **Reviewed by:** Michael W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Shopmonkey?** Cloud based and easy to ramp up, even for team members that are not super computer savvy. Does all the things you need from a shop management tool, plus some other things you may or may not need like payment processing and invoicing. Integrates fairly well with Quickbooks and other common business tools. **What do you dislike about Shopmonkey?** Some small things are quite perfect, and a bit clunky. For example we don't use the invoicing feature but rather continue to rely on Quickbooks for that as well as payment processing, since we have other revenue streams than what runs through SM. Our long-standing invoice numbering format cannot be used in SM because it uses letters, which is not ideal. Results in the need to manually assign invoice numbers which don't coincide with work order numbers generated by SM. Pretty minor. Sometimes when an invoice is sent to QB, customer data isn't transferred which requires manual input. Overall these are minor livable quirks, and the tool does save a great deal of time as a whole. **What problems is Shopmonkey solving and how is that benefiting you?** Primarily keeping track of overall shop operations has been a huge unlock for us. Has allowed us to be more efficient and understand where we've had inefficiencies and how to address those. Communication overall with clients has been a massive improvement with the built-in messaging. Overall more transparency among team members and customers. ### 46. Excellent program! **Rating:** 5.0/5.0 stars **Reviewed by:** Steven A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2022 **What do you like best about Shopmonkey?** Very intuitive program to use. The Shop Monkey team is very responsive, easy to reach, and very helpful. The ability to send estimates to customers and receive authorization for repairs electronically is very convenient. The features of the program make running the shop easier than ever before - from the front office to tracking inventory, to the work out in the shop, and everything in between. **What do you dislike about Shopmonkey?** Anything we might have found lacking in the program has been addressed by the Shop Monkey team promptly and effectively. They are always willing to listen to customer input and seeking for ways to make the program even more effective for the shops they serve. That might be a drawback if you like a program that rarely changes. But if you want one that stays current and is tailored to customers' needs, then their agility is an asset. **What problems is Shopmonkey solving and how is that benefiting you?** TOur communication between the techs in the shop, the front office staff, and the customers has improved greatly since we started using Shop Monkey. ### 47. You guys kick ass! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff S. | Owner / Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Shopmonkey?** Ease of use and user experience are beyond top notch. Everything is in logical places which makes the software very intuitive. We're constantly recommending Shopmonkey to other shops like ours. **What do you dislike about Shopmonkey?** I would only be nitpicking if I were to mention anything. The flow of the software is really what matters the most but overall there is nothing to dislike about this software. **What problems is Shopmonkey solving and how is that benefiting you?** Anytime we have an issue or a question, we reach out to the chat and it's solved very quickly. The chat staff is top-notch and very knowledgeable - very friendly. ### 48. Shop Management Simplified **Rating:** 4.0/5.0 stars **Reviewed by:** Terry V. | IT Support, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Shopmonkey?** Messaging feature is the best, as well as assigning orders to tech and reporting by tech. **What do you dislike about Shopmonkey?** Low webhooks functional, slow speed at times and that crusial problem that you report get fixed in a year or 2. For example fraud management or user access rights. **What problems is Shopmonkey solving and how is that benefiting you?** Order management and parts markup are great, report is decent, calendar is ok, not the most user friendly, but it handy to have it in the same software. And of course messaging, saves a lit of time to keep it in 1 system ### 49. We love shopmonkey! **Rating:** 5.0/5.0 stars **Reviewed by:** Brandie W. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Shopmonkey?** The system is so easy to use! Customers rave over the text and DVI features! Lots of people cannot answer their calls immediately, I know I sure can't. Being able to receive a text message with notes pictures and full descriptions even being able to text back and ask whatever questions are needed. This software has been a GAMECHANGER for our automotive shop! **What do you dislike about Shopmonkey?** If I have to choose, Occasionally there might be a vehicle that doesn't have repair or maintenance. Other than that, we love it all! **Recommendations to others considering Shopmonkey:** You will not be disappointed and your customers will be even happier! **What problems is Shopmonkey solving and how is that benefiting you?** Communication and understanding, the system allows our customers to see exactly what our techs do. Avoids a lot of confusion. ### 50. It's helped us straighten out our aftermarket accessories store and shop. **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy M. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Shopmonkey?** It is very intuitive. The End of Day reports and ease of creating invoices and orders. time keeping, invoicing, work orders, inspections. It's easier to use. **What do you dislike about Shopmonkey?** Calendaring and assigning jobs. We would like to not assign jobs and still have each individual keep his time because they jump around a lot. The calendar is difficult for us. **What problems is Shopmonkey solving and how is that benefiting you?** It is easy to train new people on the system. Yes, things are running more smoothly and we are more productive. ## Shopmonkey Discussions - [How soon can we create custom lead request forms/work request forms? Also, when looking at the Line Item Report, can we see parts by their names instead of their descriptions?](https://www.g2.com/discussions/how-soon-can-we-create-custom-lead-request-forms-work-request-forms-also-when-looking-at-the-line-item-report-can-we-see-parts-by-their-names-instead-of-their-descriptions) - 1 comment, 2 upvotes - [Fleet billing](https://www.g2.com/discussions/fleet-billing) - 1 comment, 1 upvote - [View Shopmonkey pricing details and edition comparison](https://www.g2.com/products/shopmonkey/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+11%3A28%3A30+-0500&secure%5Bsession_id%5D=0186e417-d942-4eb7-9004-7fbee5c20724&secure%5Btoken%5D=b17f4fdb2aa42f99613b723b61400e3631f1959a250b2c0a86d761ea10c52229&format=llm_user) ## Shopmonkey Integrations - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Shopmonkey Features **Shop Management** - Estimates and Invoicing - Parts Purchasing - Inventory Management - Service Orders - Labor Tracking **Operations Management - Auto Shop Management** - Appointment Scheduling - Inventory Management - Task Management - Digital Vehicle Inspection (DVI) - Employee Management **Technician Tools** - Preventative Maintenance and Inspections - Task Alerts - Labor Times and Wire Diagrams **Customer Relationship Management - Auto Shop Management** - Automated Reminders - Marketing - CRM **Customer Management** - Repair Updates **Financial Management - Auto Shop Management** - Reports and Analytics - Billing and Invoicing - Estimating ## Top Shopmonkey Alternatives - [Alldata](https://www.g2.com/products/alldata/reviews) - 4.1/5.0 (24 reviews) - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (736 reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) - 4.9/5.0 (485 reviews)