Innago Reviews & Product Details

I like that Innago is a great universal tool that's free for landlords to start with. It's user-friendly on both ends, being tenant-friendly and also landlord-friendly. Compared to other programs I've used in the past, like OneSite and Yardi, Innago stands out for its user-friendliness. The dashboard is soft on the eye and easy to understand. You can maneuver throughout the tabs to locate what you need. It's a great tool for landlord professionals. With my decade of property management experience, using Innago is great, and it might be even better for someone with six months to a year of experience. Review collected by and hosted on G2.com.

I don't have much negative to say about Innago. The one thing they could improve is having more of a call center. Sometimes you want to talk to a person immediately instead of leaving a message. Review collected by and hosted on G2.com.

I appreciate Innago's clear intuitive interface that makes onboarding owners and tenants straightforward. I like the strong support for rent collection, late fees, and reporting, which reduces manual work and bookkeeping friction. The thoughtful workflows around applications, screening, and leases feel designed for real landlords and keep my process organized and consistent. The software allows me to run everything faster and with fewer mistakes. It makes daily tasks quick and reduces the need to chase payments. The initial setup was straightforward and manageable, and once my properties, tenants, and leases were entered, Innago quickly fit into my regular workflow. Review collected by and hosted on G2.com.

The mobile app sometimes logs me out unexpectedly, slowing me down when I am working on the go. I'd love smoother performance and more built-in email/messaging tools. The lack of integrated email/automated messaging means I still juggle outside tools, so deeper communication features and integrations would streamline my day-to-day work a lot. More automation, like scheduled tenant messages, and deeper integrations with other software would also make it more powerful for my workflow. Review collected by and hosted on G2.com.

The platform is very simple to set up. Setting up a template for our lease was simple and has saved a ton of time and paper. The dashboard gives you a great insight at one glance as to what is going on with each property. I'm new to property management and Innago has made it very simple to manage each stage of the process, even down to maintenance issues. Initial setup was very simple. I had to ask for assistance a few times, especially with setting up bank accounts because we have one for each property. Customer support was prompt and very helpful! I open Innago at least once a week if not more often. Review collected by and hosted on G2.com.

I set everything up on the desktop app, but using the app on my phone is not as easy. Some features are difficult to figure out from the phone. Review collected by and hosted on G2.com.

I really like Innago's cost structure and its ease of use. The cost is basically covered by the tenants, which means it doesn't cost me anything to use. It's great because it makes my job easier by assisting me with tenant management, and I appreciate the benefits that come with it. The platform simplifies the process of collecting payments and managing expenses, all in one place. It also provides a secure site for tenants to pay using various formats, which they might not be able to use normally. Setting things up was really straightforward, taking just a couple of minutes per property and lease, and it works very well. Review collected by and hosted on G2.com.

The layout sometimes is a bit different than what I expect, making it harder to find certain aspects. It's not quite as intuitive as it could be, although it still is pretty intuitive. Maybe it's because it does more than what I actually use it for. Review collected by and hosted on G2.com.

I love how Innago has streamlined my property management tasks, making it incredibly user-friendly and efficient. The platform is very easy to set up, as it's self-guided and intuitive. I particularly appreciate being able to screen potential tenants directly within the application, which simplifies the process significantly. The capability to track leases and manage rent payments efficiently is another standout feature for me. Innago effectively solves the problem of needing multiple applications by consolidating everything I need into one cohesive platform. This unification enhances usability and convenience, which is why I'd choose Innago again without hesitation and highly recommend it. Review collected by and hosted on G2.com.

Nothing to dislike Review collected by and hosted on G2.com.

I like how intuitive Innago is to use, making it very user-friendly for both me and my tenants, which greatly enhances our overall experience. I particularly value the rent collection feature because I receive my rent quickly and with lower fees than other options. The initial setup of Innago was very easy and quick, which was a significant advantage when transitioning from Avail due to their higher fees. This ease of use and efficiency in financial handling makes managing rental properties and staying on top of income and expenses much more manageable. Review collected by and hosted on G2.com.

There is nothing I don't like about Innago because it has everything I need. Review collected by and hosted on G2.com.

I’ve been using Innago to manage my rental property, and I couldn’t be more satisfied. The platform is very intuitive and user-friendly, which makes handling day-to-day management tasks much easier. I especially appreciate the clean interface—everything is straightforward, from collecting rent to managing tenants.

One of the biggest advantages for me is the mobile app. Having the ability to stay on top of property management while on the go is a game-changer. Whether I need to check payments, communicate with tenants, or review lease details, it’s all right at my fingertips.

Overall, Innago has made managing my property much more efficient and stress-free. Highly recommended for landlords looking for a reliable and modern management tool. Review collected by and hosted on G2.com.

I started using a different application and wish I would have found Innago from the start. Review collected by and hosted on G2.com.

I appreciate how Innago makes managing my rental properties easier. The service has been extremely beneficial for collecting rents online, which simplifies the payment process for tenants who prefer paying digitally over in-person. It efficiently tracks my income and expenses, ensuring accurate financial management. I also value the system's handling of tenant requests for maintenance and work orders, making it easier for me to address issues promptly. The setup process was smooth and straightforward, allowing me to get started quickly without any hassle. Advertising vacancies and managing applications online have streamlined my operations significantly, saving me both time and effort. The ability to send rent reminders to tenants is particularly helpful, reducing the need for manual follow-ups. Moreover, the option for tenants to apply online for leasing is a useful feature that enhances convenience. Overall, these capabilities reinforce my decision to continue using Innago. Review collected by and hosted on G2.com.

I dislike the inability to reach a technical support representative immediately by phone. It’s frustrating to have to wait for a callback instead of getting instant support. Review collected by and hosted on G2.com.

The fact that it’s free is a huge win. As someone managing a small portfolio, I didn’t want to pay for tools like AppFolio that are geared more toward larger landlords or property managers. With Innago, I can collect rent online, manage leases, and keep everything organized without paying a monthly fee. The tenant may need to pay fees here and there but I do not incur any platform costs.

Rent collection has been super smooth. I like that I can set up automatic payments and late fees, and the system handles reminders to tenants. Payments usually hit my bank in a few days, which works fine for me.

Digital lease signing is very convenient. I upload my own custom lease, use templates, and send it over for e-signature—it saves a lot of time and back-and-forth. Tenants seem to appreciate the simplicity of it too.

Customer service is surprisingly good. Anytime I’ve had questions or issues, I’ve gotten quick responses—sometimes even from someone on the product team, which is rare. Review collected by and hosted on G2.com.

Reporting is basic. It gets the job done, but if you want more advanced financial reporting or tax-friendly breakdowns, you might still need to use a spreadsheet or another tool on the side.

Tenant onboarding could be smoother. If a tenant enters something wrong during setup, it can be frustrating to fix. I’ve had to resend invites or make awkward workarounds a few times.

Customizing forms is limited. I wanted to tweak the rental application to include some specific screening questions, but there wasn’t much flexibility there. I wish I had more control over the questions and formatting. Review collected by and hosted on G2.com.

I like Innago's ease of use and how it has efficient systems for applications and background checks. Making payments is easy and it comes with low fees. I also appreciate the document storage feature. It really helps me save time, energy, and money. Review collected by and hosted on G2.com.

I found the online lease creation process could be easier, especially with state-specific lease templates. It was a little difficult to customize the leases, and the online system felt somewhat clunky and not user-friendly. It was good, but not great. Review collected by and hosted on G2.com.