1. [Home](https://www.g2.com/) 2. ... 3. [Commercial Real Estate Property Management](https://www.g2.com/categories/commercial-real-estate-property-management) 4. [Innago Discussions](https://www.g2.com/products/innago/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3c9a536032091aeee69ec87806846dfa/innago.png "Product Avatar Image") ![Reward for good Innago reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/38891/medal.svg "Reward for good Innago reviews") ](/products/innago/reviews) [ Innago ](/products/innago/reviews) (706)4.8/5 Innago is free property management software for independent landlords and small-to-mid-size property managers. Founded in 2017 and based in Cincinnati, Ohio, Innago is used by hundreds of thousands of landlords across the U.S., from owners with a single rental to property managers with growing portfolios. Landlords pay $0 for the core platform: no monthly subscription, no per-unit fees, no setup fees, and no contracts. The only costs are optional, usage-based fees: $2 per ACH rent payment, 2.99% for credit or debit card payments, and $30–$35 for tenant screening, typically paid by the applicant. Landlords can choose to cover payment fees themselves. Innago includes online rent collection with automatic late fees, tenant screening (credit, criminal, and eviction reports), customizable online rental applications, digital lease signing, and listing syndication to Realtor.com, Zumper, and RentalSource. Tenants can submit maintenance requests directly through Innago, and landlords can track and manage work orders in one place. Built-in messaging lets landlords and tenants communicate without relying on personal phone numbers or email. Innago also offers expense tracking and financial reports, a QuickBooks integration, Ledgre integration, renters insurance, and mobile apps for iOS and Android. Innago is a good fit for landlords moving off spreadsheets, paper checks, or payment apps like Venmo and Zelle, and for owners who want an all-in-one tool without the per-unit or monthly pricing common among other property management software. Show More * * * ### 104 Discussions ### 103 Participants ### 89.0 Nps Score Already have Innago? ### All Innago Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is Innago used for? ](/discussions/what-is-innago-used-for) What is Innago used for? [ Rental Payment Software ](https://www.g2.com/tags/rental-payment-software)[ Lease Administration Software ](https://www.g2.com/tags/lease-administration-software)[ property management software ](https://www.g2.com/tags/property-management-software)[ Community Association Management Software ](https://www.g2.com/tags/community-association-management-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Innago+questions+and+get+answers+from+expert+users+in+our+Innago+Discussions+section.&title=Innago+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Innago+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Innago+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss%0aAsk+Innago+questions+and+get+answers+from+expert+users+in+our+Innago+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Innago+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss%0aAsk+Innago+questions+and+get+answers+from+expert+users+in+our+Innago+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Tommy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tommy P.") TP Loading... [Tommy P.](https://www.g2.com/users/af90e712-2627-4134-a5b9-fea6bfdb3ced "Tommy P.") • 3 months ago Real Estate Agent Real Estate Agent More Options - [ # If Innago is free then, what's the catch? ](/discussions/if-innago-is-free-then-what-s-the-catch) I'm curious about Innago's business model. Since the platform is free to use, how does it generate revenue? Are there any hidden fees or premium features that users should be aware of? [ Rental Payment Software ](https://www.g2.com/tags/rental-payment-software)[ Lease Administration Software ](https://www.g2.com/tags/lease-administration-software)[ property management software ](https://www.g2.com/tags/property-management-software)[ Community Association Management Software ](https://www.g2.com/tags/community-association-management-software) [ Real estate software ](https://www.g2.com/tags/real-estate-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Innago+questions+and+get+answers+from+expert+users+in+our+Innago+Discussions+section.&title=Innago+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Innago+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Innago+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss%0aAsk+Innago+questions+and+get+answers+from+expert+users+in+our+Innago+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Innago+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss%0aAsk+Innago+questions+and+get+answers+from+expert+users+in+our+Innago+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Tommy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tommy P.") TP Loading... [Tommy P.](https://www.g2.com/users/af90e712-2627-4134-a5b9-fea6bfdb3ced "Tommy P.") • 3 months ago Real Estate Agent Real Estate Agent More Options - [ # Is it possible to handle maintenance requests through the app? ](/discussions/is-it-possible-to-handle-maintenance-requests-through-the-app) Hi everyone, I’m interested in understanding the day-to-day functionality of this system. How does it handle notifications, are they real-time? Can users easily track status updates? Also, does using this system minimize the back-and-forth that often comes with manual handling? [ Rental Payment Software ](https://www.g2.com/tags/rental-payment-software)[ Lease Administration Software ](https://www.g2.com/tags/lease-administration-software)[ property management software ](https://www.g2.com/tags/property-management-software)[ Community Association Management Software ](https://www.g2.com/tags/community-association-management-software) [ Real estate software ](https://www.g2.com/tags/real-estate-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Innago+questions+and+get+answers+from+expert+users+in+our+Innago+Discussions+section.&title=Innago+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Innago+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Innago+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss%0aAsk+Innago+questions+and+get+answers+from+expert+users+in+our+Innago+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Innago+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss%0aAsk+Innago+questions+and+get+answers+from+expert+users+in+our+Innago+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Tommy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tommy P.") TP Loading... [Tommy P.](https://www.g2.com/users/af90e712-2627-4134-a5b9-fea6bfdb3ced "Tommy P.") • 3 months ago Real Estate Agent Real Estate Agent More Options - [ # Does Innago provide lease templates and forms? ](/discussions/does-innago-provide-lease-templates-and-forms) I currently have physical lease documents that I've been using for my properties. I'm curious if there is a way to upload these documents into Innago, or does Innago offer its own lease templates and forms? I'm trying to determine whether I need to convert my existing documents or if it would be... [Read more](/discussions/does-innago-provide-lease-templates-and-forms) [ Rental Payment Software ](https://www.g2.com/tags/rental-payment-software)[ Lease Administration Software ](https://www.g2.com/tags/lease-administration-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Innago+questions+and+get+answers+from+expert+users+in+our+Innago+Discussions+section.&title=Innago+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Innago+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Innago+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss%0aAsk+Innago+questions+and+get+answers+from+expert+users+in+our+Innago+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Innago+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss%0aAsk+Innago+questions+and+get+answers+from+expert+users+in+our+Innago+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") LM Loading... [Luke M.](https://www.g2.com/users/6251d9e9-7ffc-4f62-9bef-a549f05a1349 "Luke M.") • 3 months ago Posted by InnagoMarketing Analyst Marketing Analyst Posted by Innago More Options - [ # Does Innago report to credit bureaus? ](/discussions/does-innago-report-to-credit-bureaus) I recently discovered that Innago has a feature allowing tenants to opt in to report their rent payments to major credit bureaus. This can really help tenants build their credit history. I'm curious to hear if anyone has taken advantage of this feature and how it has worked for you? [ Rental Payment Software ](https://www.g2.com/tags/rental-payment-software)[ Lease Administration Software ](https://www.g2.com/tags/lease-administration-software)[ property management software ](https://www.g2.com/tags/property-management-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Innago+questions+and+get+answers+from+expert+users+in+our+Innago+Discussions+section.&title=Innago+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Innago+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Innago+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss%0aAsk+Innago+questions+and+get+answers+from+expert+users+in+our+Innago+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Innago+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss%0aAsk+Innago+questions+and+get+answers+from+expert+users+in+our+Innago+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") LM Loading... [Luke M.](https://www.g2.com/users/6251d9e9-7ffc-4f62-9bef-a549f05a1349 "Luke M.") • 5 months ago Marketing Analyst Marketing Analyst More Options - [ # What's the actual cost for using Innago? ](/discussions/what-s-the-actual-cost-for-using-innago) Is Innago truly free? [ Rental Payment Software ](https://www.g2.com/tags/rental-payment-software)[ Lease Administration Software ](https://www.g2.com/tags/lease-administration-software)[ property management software ](https://www.g2.com/tags/property-management-software)[ Community Association Management Software ](https://www.g2.com/tags/community-association-management-software) [ Real estate software ](https://www.g2.com/tags/real-estate-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Innago+questions+and+get+answers+from+expert+users+in+our+Innago+Discussions+section.&title=Innago+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Innago+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Innago+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss%0aAsk+Innago+questions+and+get+answers+from+expert+users+in+our+Innago+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Innago+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss%0aAsk+Innago+questions+and+get+answers+from+expert+users+in+our+Innago+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/innago/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3c9a536032091aeee69ec87806846dfa/innago.png "Product Avatar Image") ### Have you used Innago before? Answer a few questions to help the Innago community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Finnago%2Fdiscuss%3Fsmall_ask%3Dinnago) No ## Top Contributors in Innago 1 LM Loading... ### [Luke M.](https://www.g2.com/users/6251d9e9-7ffc-4f62-9bef-a549f05a1349 "Luke M.") Marketing Analyst 4 pts 2 ![Mose G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mose G.") MG Loading... ### [Mose G.](https://www.g2.com/users/a8835715-7ad2-47c9-af44-5e48de012197 "Mose G.") Realtor 3 pts 3 ![Tommy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tommy P.") TP Loading... ### [Tommy P.](https://www.g2.com/users/af90e712-2627-4134-a5b9-fea6bfdb3ced "Tommy P.") Real Estate Investor 3 pts